While this may not be the most desirable location, they do a better job than the other Toledo…read moreenterprise option. The staff are excellent. The cars are well-maintained. Not a single issue. They actually answer the phone when you call. The office is clean and organized. They don't have a huge variety, but I'll take a limited variety over a fleet of poorly maintained vehicles. The only complaint I have is no after hours drop off. Absolutely to be expected in downtown Toledo. It's not their fault.

The service was good but Halie Alamas really went above and beyond she was the only one there at…read morethe time of my turn in at the end of the day and I needed a way home she was checking out everyone of the last minute turn ins by herself and still took me and my kid home so we didn't have to worry about trying to find a ride I have a enterprise close to me but I will go to downtown Toledo to get a rental from her she takes really good care of her customers

Never called me back about car rental told me they had one available for trip I had plannedread more

From the owner: we don t offer luxurious car but we offer good cars read more

The most unhelpful despicable customer service I've ever encountered. Avis needs to fire the…read moreManager and employees or take away their franchise. I had a van with engine light on and running 45 mph max and they were unwilling to switch my car out even though they had cars available. They were more concerned with leaving at 5:30 than helping me with my safety. Instead they want me to continue driving a vehicle that barely

If I could leave 0 stars I would, I have never dealt with a less professional company in my entire…read morelife. I made a reservation for a car because I have a road trip for a wedding, they call me TWO HOURS BEFORE PICKUP and tell me they won't have a car for me. The customer service is god awful and rude. Not to mention the worker messed up his "mental math" when putting in my reservation in the first place. I can't say enough bad things about this place. ABSOLUTELY RIDICULOUS, DO NOT TRUST THIS PLACE. LOOK ANYWHERE ELSE IF POSSIBLE!!!

I needed to rent a one way ride from Ann Arbor to Wooster Ohio to pick up a vehicle I purchased…read morethere but there were absolutely NO rentals available in my area with any rental place because of flights at Detroit Metro being cancelled due to the high winds we were had the day prior so EVERY company was OUT of one way vehicles.After an hour and a half on the phone to different places, I decided to look in Toledo for an available car and found one at the W. Alexis Road location but I needed to UBER there (50 min ride) on St. Patty's day ($$) and after a series of set backs that started early in the morning, I finally made it to the W. Alexis Rd location to get my car. I was greeted by Nate who was so easy going and got me situated with my car quickly as I was pressed for time. In my haste to leave my home, I forgot my phone charger and the UBER driver didn't have the right type so I was on 18% and asked if they had chargers for sale. They did not but Jacob another guy there, offered me his personal charger but unfortunately it was the wrong type. A few minutes later, he appears with a bag of brand new USBC chargers and gave me one. I asked how much and he said not to worry about it. This entire day was filled with set back after set back from traffic jams, cashing a big dollar check for my purchase, trying to find a one way rental, an uber driver that took back roads and not the freeway, missing my exit due to bad GPS directions, a snow storm after dropping off the rental where accidents prevented me from getting off at the exit I needed to use so a big detour, and driving 25-30 mph for an hour...all started from the moment I woke up to even after having left the Enterprise Store BUT, the experience I had at the W. Alexis Rd location was the easiest and most heartwarming part of my entire day. On returning the rental in Wooster Ohio, I was so pressed for time due to the constant delays and being in an area of unfamiliarity with some GPS issues, I called my sister asking her to phone the Wooster Enterprise location to let them know I was about 5 minutes out past closing and if they could wait for me. They said they were still there finishing up some things and it was no problem. I arrived, went inside expecting to fill out paperwork but he just took the key and said I was all set and he would let the Toledo Store know it was returned. The amount of relief I felt roll off my shoulders knowing the car was returned and I was all set after the stress of the day was so huge. The ease and kindness that I experienced from Enterprise was the brightest moments of my day and I wanted to make sure to give a shout out to both Nate and Jacob for their great customer service and going above and beyond to help make my day more smooth. I forgot to mention that Nate plugged the charger into the car for me and even helped to program my location I was headed to into my maps on my phone as my haste and non-tech savvyness was causing me confusion and he just made it happen. Thank you to both of these fine gentlemen and the one on the receiving end in Wooster whose name I did not catch. They were all amazing and I will definitely be using Enterprise again!

They must have a thieving employee. Make sure you take EVERYTHING out of your rental before…read morereturning it. My husband forgot our magnetic phone mounts when he returned it near the end of the day. Called first thing the next business day. They had magically disappeared. Now I have to buy new ones. They are $15 each on sale before shipping. I'm furious. Wow. A week later, and they have charged my card $73 for tolls and service fees. The charge popped up on our card with an unclear origin and without communication. A few days later, I received an email about it. I've been on our toll roads a couple of times this past month and paid for it each time with a ticket. We come to find it was for the first car that we had for a couple of days that had been used by someone else after us in Florida. That's some shoddy bookkeeping...

Steer clear of this location unless you are looking to pay extra for a nonfunctional rental car…read morethen get hit months later with a false damage claim. It is well known that Hertz provides employee incentive to report damage, and the employees at this location happily took advantage of this policy by reporting windshield damage that was never present during my rental period. Now I'm stuck in a quagmire with my auto insurance company and the horribly incompetent damage claims agency outsourced by Hertz. It has been ongoing for months and makes a trip to the DMV seem like a walk in the park. Hertz customer service has been useless with no option to appeal, and has been unable to provide evidence of the damage. Shame on Hertz and this location specifically for preying on their customers to make a quick buck. Which, in the long run, will end up costing them. I've canceled my Hertz membership and will use Enterprise next time. And I suggest everyone else does the same.

Store told me I was better off making my reservation online. Terms are unclear and was charged $50…read morecancellation fee bc my trip was cancelled. Used zero services and was charged $50. Enterprise is your best bet!

Wow first to review?? Wow I had a wknd reservation plus my free day car. Chris was helping someone…read moreelse. He came back in to process me in a jiff. I was in and out very quickly! Although after we got in it for the second time.. I think someone smoked in it! So I'm glad I'm coming in tomorrow for my wknd car. So far I'm happy. Got a Great weekend car and lock box is handy since I usually turn Car in Sunday eve. Great location.

Fantastic customer service and very informative! The gentleman who helped us was apologetic for our…read moreshort wait, was running around trying to please each customer, and did it all with a smile. We appreciate his kindness at our frustrating time as we were just in car accident. Thanks enterprise!

Excellent service. Fixed a four-year issue that the dealership insisted they couldn't. Very…read morepersonable. It's a busy shop, which I assume is because of word-of-mouth referrals. Fair pricing.

Took my 2008 Sonata in for mechanical issues . Brake s were squeaking and car drove in a jersey…read moremanner. They found a problem with parking brake and repaired dislodged brake pad. They examined spark plugs and replaced them. Still had a problem with oxygen sensor and they replaced that also! Besides fixing the mechanical issues Rich kept me informed at each step of the repair, I knew up front the cost of each item. No surprises, only place I would go for auto repair. Great place I highly recommend Steve's Family Auto. Five Stars for honest, reliable service!