I've practically refurnished my entire house with RC Willy furniture. I've bought 3 complete bedroom sets and two different living room sets within this last year and a half. I was making my sons bed tonight and noticed that his bed looked weird. His entire mattress was falling over. We realized his box spring was broken in half. Now, my son is a little boy who weighs less than 80 pounds so this was shocking. I called RC Willy to see if his box spring had a warranty and was rudely informed by "Emily" that it did not. I was surprised and I said "Is this common?" And she said "Well, its considered a budget set, so it's not uncommon." Not satisfied with her response I told her if their sets don't last longer than a year I won't be purchasing any more furniture from them. She cheerily told me okay. I asked for her name and she rudely told me Emily and then hung up on me (Great customer service right there). So I call back immediately to speak to a manager and I realize it's the same lady. I ask her if her name is Emily, she tells me no that she is just the operator and then I ask to speak to the manager. She says she is the manager. I ask her if her name is Emily again and she says no that her name is Emalay, just pronouncing her name different. It was like high school. Any establishment that can treat customers who have spent thousands of dollars there like that is not reputable. They want to make the sale and then they don't care what happens to you. read more

I purchased a dishwasher in January and paid a lot of money. The mother board on the control panel broke prior to July. I hoped that it was human error, but after several weeks with the dishwasher working sporadically it finally shut down completely. I called RC Willey to report the issue and get it fixed or to return it. I also looked on line at the reviews for this dishwasher. The reviews are pages long on how the motherboard typically breaks within less than a year and is a commonly known issue by Samsung. I called RC Willey again because it had been a week since my initial call and we still were waiting for the repair person to show up. I asked again if I could return the dishwasher because of how soon it broke based on my purchase date and because this is a known manufacturer defect. The lady I spoke with was not helpful and transferred me to a supervisor. When I explained the situation, she told me that I needed to wait for a repairman to come and after all it was JUST A DISHWASHER. So apparently RC Willey could care less that I purchased a product from then that is faulty. I asked five times to speak with a supervisor and she continued to be very rude. When I finally was given the magic key to speak with her supervisor, he sweet talked me and said he would email his Samsung rep to see if he could circumvent the system and get it returned. Well this was a line. He finally called me back after I left 2 messages. When I finally did speak to him, he claimed that the Samsung rep never responded to his email and now that the repairman had confirmed the issue that I just needed to just wait for the part to be ordered and isn't it wonderful that I have an extended warranty! The first time we spoke he was sympathetic regarding the reviews I found online about the motherboard but this time he told me that he just ignored reviews and that thousands of these machines were sold each day so the reviews only represented a small portion of the population. Lucky me that I purchased the one in a thousand faulty dishwasher. The bottom line is the dishwasher I purchased from RC Willey lasted less than 8 months. The mother board is a known issue and RC Willey has terrible customer service. The dishwasher started stopping mid cycle since May and I thought my children were opening it. I had to run batches 2 to 3 times to get a full cycle. This was May through June. The control panel was funky, I had to make sure I pressed the button exactly right and rarely worked the first I touched it. It completely quit working on July 8, I called RC Willey the following morning. I have been washing dishes by hand for 2 weeks while still waiting for the part to come in and be repaired. If I had known I would be washing dishes by hand I would have just saved my money. Thank you RC Willey. We purchased our last 3 major appliances from you, but we also purchased our last through you. read more

Never ever buy an appliance from a funiture store. I purchased a fridge back in 2014 with an extended warranty. So RC sent out thier repair company twice in one month to repair the fridge and the repair company has to come back again because my fridge is not reapired properly. I called RC Willey numerous times and complained, it like tough luck we can't help you we can't replace it. It's like you have your warranty for another year so deal with it. I will never ever buy anything from that RC Willey again, because they don't care. read more

After reading some horror stories about pretty much every main furniture company in Las Vegas, we decided on RC Willey. We went into the store and were asked by several people if we needed help. Honestly I didn't find them very aggressive at all. We told them we were fine and just looking. But while they were sizing us up we were sizing them up! ( Be warned that if you ask a sales person to price some items for you, they do it in the computer and you are stuck with them the whole time... ). We just purchased a house and wanted to do two bedrooms, kitchen , and living room. We finally went through the store and decided on Tim Carillo. He was dressed professionally and just seemed to take his job seriously, not chit chatting and leaning and lurking around. We could not have picked a better sales person. He went through that store with us for hours. Moving end tables from one side to the other so I could see how they would look with the couch.. ( and truly being o-kay with it), Walking back and forth through bedroom sets before we settled on one. When we were having trouble deciding on a table that would fit in front of the sectional, he went all through that furniture store and showed us every one that would fit with what we were looking for. Telling us what they had a lot of stock in and what they had a little stock in.. ( The more of an item they have in stock the more likely you will get a pristine piece of furniture and not have to wait for a new shipment if something is damaged). Explaining the difference in furniture and why one was more then the other. We went with a beautiful king bedroom set ( San Marino wood and metal ) which looks amazing in the house, and had to purchase a mattress to go with it. He was EXTREMELY knowledgable about all the furniture and the mattresses. When we decided on a Montebelo marble table he took chairs from all around the room to set by the table so that we could get kitchen chairs that we liked. We came in early and left close to closing. There was one piece of our leather sectional that we would have to wait for delivery on, ( We were okay with this.) and he told us why and when we would get it. They took our money ( we paid in full.. no financing or anything like that.. Just can't give a review in that department) . O-kay so the fun part was over. I am now worried now that the sale is final are we just a number? how is the delivery going to be? Will my furniture meet expectations??? Well, the next afternoon Tim calls us and says that he talked with his manager and searched warehouses in other areas and found the part of the sectional we were going to have to wait for and we would get it with our main delivery. SERIOUSLY went out of his way to do this and make sure we got this with our order if at all possible... The delivery was as scheduled and these guys were young and fast. They were super careful but very efficient. They made sure I looked all the furniture over before they put it together, after, and when it was in place. They answered any questions I had about caring for the furniture. AMAZING Experience. I truly believe that it was because we got Tim Carillo as our sales person. He was a true pro. Knowledgable about everything and willing to work for us. Not an eye roll in his head or a lazy bone in his body. He has EARNED our return business and we will frequent RC Willey for many years to come I am sure... I would just like to say that I have never met this guy before and have no vested interest on this guy at all.. but I STRONGLY recommend that you ask for him when you go into the store on N Stephanie street, you will not be disappointed! read more

I have always loved rcwilley until now. We purchased a California king sized bedframe and when it was delivered not only was it defective but was also delivered in the wrong size! When we called customer service we were repeatedly talked down to and had our intelligence insulted by repeatedly asking us well are you sure you have a California king and then by being lied to trying to say a California king and a king are the same. We finally got an exchange processed to get us the size we ordered but once again the delivery people brought us a king and not a California king. Not only that but when we called again we were told our story, which had never changed, was sketchy and the manager took the side of their drivers calling us wrong and trying to force the defective, wrong product on us. I have never had such poor service in my life nor been so insulted. To top it all off, not one thing was offered to us to try and solve the problem and we were just treated like scum. You don't spend over 1000 dollars and then just take defective product. I am very disappointed as we have always loved shopping here in the past, but after this experience we will be taking our business elsewhere. Rcwilley you just lost a customer and all my friends and family who shop here will be notified as well to avoid you. read more

I bought a TV from RC Willey's and guess what it exploded in the back my grandkids were almost caught with the acid that the TV started to spread out the backside of the TV and guess what the response was from RC Willey's all that stuff happens this is what the corporate office said they could care less if your kids end up in a hospital or Cemetery as long as they sell you a TV read more

Went into this store on Saturday at 11am looking for a mattress ended up finding a decent deal on a clearance mattress in the clearance section. A sales guy came right up to us and took care of putting us down into the computer. I asked is it ok to just carry the mattress out of here since it was the floor display we were taking anyway. The guy said oh no they will wrap it all up and have it out back waiting by the time you drove around there. I remembered I had also needed a new laptop computer so that process was another 30 minutes deciding what laptop to purchase again very friendly sales guy answer all of my questions.... I found a good laptop that was on sale all and all good experience but it seems this store could careless once you pay and they get your money that's when things went downhill. It was high noon by the time I pulled around back with my truck to load a simple mattress in the back that I thought would be waiting for me since it was 30 minutes after the salesguy handled the deal. Checked in with the lady at the counter said it would be right out..... well 10 minutes turned to 20 then to 30 min as I sat on my tailgate and watched dozens of people come and go after i got there with all of there furniture, electronics etc. I proceeded 40 minutes later to ask one of the warehouse workers what was taking so long? He replied with a sarcastic remark and said they take care of things as they get to it and that he didn't even know where it was at. By then I was furious and ruined my entire shopping experience with this business..... it was 1pm an hr later it finally came rolling out......I guess that's how you get treated as a customer after spending over a 1,000 dollars. It's Ben five years or so since coming to this store now I remember why it's Ben so long. read more

I ordered a chair which they said it would take 2 weeks to receive. After 2 weeks I called to check the status they said it would be in 2 days. After 2 days they called and said it would be 2 more weeks. Not sure what happen in those 2 days to delay it 2 more weeks, but in today's world it shouldn't take a month to ship a chair from a warehouse to a store. The sales rep make it sound like these things just happen and nobody can help change it. read more

Several years back I had a horrible encounter and told myself I would never be back. Well, fast forward and few years and unfortunately the couch we fell in love with was lacated at RC Willey, so here we go again. We finally got it down to a good price and the salesperson asked if we wanted the extended warranty. I asked her what it covered and she responded everything. So, I asked her you mean to tell me if my dog chews a hole in the couch you will fix it for free??? She said absolutely!!! It's covered!!! Well, my dog indeed chewed a small hole in the corner of the sectional and guess what they said when I called.....you guessed it! It's not covered. I should of known better. The have let me down everytime I have purchased from them. read more

Let me start with this. Excellent products and selections and very high end looking store. Very pushy sales people as they have to feed their families with commissions earned but at the same time usually very knowledgeable in their areas. I moved to Las Vegas area recently and within last 6 months spent over $11.5k in RC Willey for my furniture sets, washer and dryer, surround sound, tvs, mattress etc. I was very happy with my selections and very excited to have it all installed and delivered to my home. This is where it all went to simply said "hell" and nightmares. First delivery was washer and dryer. Delivery/ install guys appeared very nonprofessional and not certain in what they are doing and if they are doing it right. They installed it and assured everything is good to go. Shall I say RCW had to send me 3 more times different installers until they installed the dryer correctly and up to the code. Then 3 weeks later and after about 4 runs of dryer, dryer started making a loud noise, again had to deal with installers until finally one of them said call up RC Customer care and have it replaced. So they did finally after another 2 weeks with no laundry machine. Well this is just a beginning. Then it came a day when master bedroom set and mattress and promised Free Tv was supposed to arrive. Here they are again, showing up at the door and first thing they say we don't have a TV with us, its on back-order. Ok, moving on, now they bring up frame and headboard, with 2 night's stands and large chest, 2 bases and huge king mattress. Surprises continue...They put the bed frame together and then they say, oh my we have Cal King bed frame and 2 frames for King bed so it doesn't fit, we have to replace this in another delivery. At this point I am already losing it. Then they bring to leave at least rustic pine nightstands and manage to brake the feet of one of them and try to cover it up, however I catch it right away as visible broken pieces were found on my floor from them dragging pine nightstands across the carpet. So of course they had to pack that one also back to the truck and redeliver a good one. I was at the point already having them pack everything back to the truck and never ever go back to RCW again. As I was tired of furniture shopping I decided to let it go. Now they were ready to bring in huge Robert Micheal's sofa for family room (this is 3k sofa) that takes special delivery and to our surprise they could not deliver even this correct. They opened it up and put it together and then I when we sow it it was backwards what sales rep put it bc of complicated codes he said so they have to wrap this one as well as then make us wait for yet another attempt to deliver right things. They also brought in formal living room set and other than not removing the plastic wrap fully and correctly these pieces were at least correct. Many weeks later, after so many calls, and after finally managing to get attention to one of the floor managers we finally received our items. Thank you John. So we moved on and accepted the fact that things sometimes simply go wrong. With that said after 6 months since the purchase was made we received our reward bc we used RCW credit account for all of our purchases in the amount of around 180 bucks. We needed 2 office chairs and tech components stand and we ordered it on Saturday for Thursday delivery and used our credit towards the purchase. So as you can imagine this was supposed to be delivered today Thursday 02/12/2015 and you guessed it, RCW managed to mess it up again. Bc of all above experiences, we made a call in afternoon to check on the status of our delivery as my wife had taken day off from work to wait for them and they tell us how sales guy never put the date and how they have nothing in the system for us. Sales guy called and starting giving excuses and apologizing for his error and tried to make it up to us by personally delivering the good the following day. read more

RC Willey's ROCKS. After a huge hiccup with our mattress and some serious frustration..... Adam worked his magic and was able to get us a credit for our mattress!!! The customer service and communication has been outstanding! We actually went in tonight and Joe took superb care of us. He gave us the low down, on all the new mattresses. Woo, that is a process, finding a new mattress..... Finding one is like finding a mate:-) It's a huge commitment!!! And if you make the wrong choice, it could be terrible!!! Thank God that Joe knew his stuff and that they had a huge selection because it made deciding very easy! The process went so well, that we now decided to go back this week and get a whole new bedroom set :-) What started out as a terrible experience, has turned out to be a amazing one. Thanks RC Willey's for making things right! The company clearly cares about its customers! A+ Customer Service and Follow through! read more

The very first time I ever purchased from this company...I did not buy from this store specifically (but did visit) but from the corporation itself...I purchased (after shopping at MANY different furniture stores) online an $800 plus entertainment center with fireplace insert...upon arrival EVERY part of it was not put together correctly...shelves were upside down and on the wrong side, every screw, nut and bolt was loose! After 3 phone calls and a total run around from the first customer service operator I finally got a little satisfaction....they compensated me $150...after a little bitching....ok fine...husband corrected everything and put it together like it should have been delivered to me originally. A week later I get a bill in the mail for the $150 they credited me...called..."oh it was a mistake on us , we didn't close it like it was supposed to" ...they took care of the mistake ...again fine....NOW...here we are LESS than a year later...my fireplace insert heater does NOT work...after only MAYBE two weeks of using it TOTAL since we bought it...called...it's still under warranty...OH but we can't get out to fix it until February 5th....2 months!!!! Are you kidding me!?!? NEVER again will I purchase from you...from start to finish the WORST service ever!!! read more

RC Willey offers on occasional Wednesday's the opportunity to buy new movies for $8.95 for dvd and Blu-ray for $14.95... This is the second time that I have paid for my movie and when I go and pick it up they are out of stock which just infuiriates me... I have paid for a product and when I go and pick it up they have sold it to someone else... How could this be... I dont get it and both times they dont seem very apologetic about.. Oh well, we can give your $$ back, but that is not the point... I am very dissapointed and needless to say, even though its a very good deal.. not worth the dissapointment. read more

If customer service enters into your purchase, I suggest you shop somewhere else, because RC Willey has none . Actually, I take it back. They do have customer service and it is B-A-D!!! I recently bought a kitchen full of appliances from a very nice salesman. In fact, everyone was nice while I was spending thousands of dollars. Once there was a problem, niceties were scarce. On my first call to customer service, I was on hold for over thirty minutes before giving up and going into the store. After standing in a long line, I was treated rudely by the customer service rep who tried to make me fell like I was to blame for the dishwasher not working, the light on the microwave not working and the refrigerator doors not being balanced. One out of four appliances was problem free! I jumped through their hoops to get things corrected and even accepted that it would be over a week before someone could come to balance my refrigerator. On the day that was scheduled, no call from customer service, so I called them only to be told I was never scheduled and could not be scheduled for another five days. So, here it is, 2:30 on the day they are supposed to be here between 10:45 and 1:45 and I just got a call that they have one more installation before they can get here! This is absolutely my last RC Willey purchase. I wish I had followed my first instinct and had them pick EVERYTHING up and gone to Sears! read more

It is so much work to deal with this company. I need something special ordered. I have in store credit of much more than the 20 % deposit required, but they will not let me use it. I called to talk to someone....we are busy and will call right back. 3 hours no call. I called the salesman. "I will get the order going and call you right back....2 hours later I called and he is at lunch. I have to deal with them to use up my credit...then I am done. They stand to make money from me, and I feel like I have done all of the work. ---UPDATE TO REVIEW-----They called me to see what could be done and left a message, but when I try to call back, there is no response. I don't know what they could do anyway. I am sure that they are not going to revamp their entire business plan for me. I stopped in the store today to talk to a manager about my problems. She listened, said she was sorry, then turned and walked off. ----Costco here I come---- read more

Worst office supervisor EVER Belynda Brewer, 30 something years old with a title and no customer service experience. Doesn't know how to handle a problem or a customer, store manager needs to re-evaluate her before this store loses all customers!!!!!! Thank God for our salesperson Julia, without her we would never had walked out happy!!! I hope the store manager sees this and recognizes Julia for the wonderful caring person he has working there!!!! Thank you Julia for your wonderful calming demeanor and standing up for your customers!! We're getting a new chair for our sectional instead of having it fixed for the 3rd time. Bravo!!!!! read more

One of the worst furniture stores in all of NV! Ordered from them 3 times and all 3 times they have failed to deliver as promised. Tried calling every dept to see what's going on. I kept getting the run around and they kept extending the delivery time. I called both corporate and local office to see if they could refund my delivery since they are not able to delivery as promised. The woman on the phone says "oh you're going to have to call tomorrow". Lies- that dept isn't even open on Saturdays! I Asked to speak to a supervisor in the corporate office to make a complaint and they transferred me to the local office I purchased from, despite the fact that I said I've been calling and either been on hold for over 10 mins, getting hung up on, getting transferred to wrong departments and asked to hang up and call again. What's the point of having a corporate office if you're not going to address complaints regarding your stores?! Esp if I've been saying I called my local store over a dozen times to find out what's going on?! What's the point of providing contact info like a phone number and email if they're not going to reach out to you to let you know what's going on? The previous purchases I made thru the store was never delivered and I spoke to the store manager who assured me it would be delivered!! He was not even available/ did not answer or return my call when I called to say it was not delivered. This company is so unprofessional with zero customer service. Mind you all the sales associates in there don't bother assisting you! You have to hunt one down because they act like you're too broke or not worth their time! Don't know if their racist or judgey or both, but this has happened all 4 times both my family and I have been here! read more

We had to buy a new table for our dining room due to us moving and the employees were so nice, when one of the employees saw me browsing though the dining room sets she helped me she asked me what exactly style, color, and size she was also very very sincere i got everything i wanted and left with a smile when you go ask for Julia she is the reason for my new lovely dining room table read more

My fiance and I have had several 5-star experiences here. We just purchased a new home and needed new furniture for just about everything. Mike was very patient with us while deciding on a couch; he showed us hundreds of fabric swatches and all the other ways to customize a couch. Chris M. helped us land on a color for our couch (blue) and we love it! We also bought the most amazing Aireloom mattress and a gorgeous bedroom set for our master from him. Since Memorial Day sales were happening just before we closed on our house, we were unable to finance during the actual sale, but he helped us so we could lock in the sales pricing and not have to finance it until we closed. We definitely plan to continue to shop here with him for the rest of our house. We also purchased a Samsung Activewash washer and dryer during their Memorial Day doorbuster and got an incredible price. Jessica in appliances helped answer all of my questions leading up to us getting the 11th ticket out of 12 for the set. Thank you RC WIlley, we'll be back soon! read more

To any customers looking to try this furniture store STOP while your still ahead ! My husband and I had so many problems with their furnture and that's putting it mildly. We recently purchashed a home in Henderson so we had to furnish the entire house from top to bottom. We were told that there aren't many furniture stores to go to in Henderon or Vegas so we went to RCW. We had to return several pieces of furniture from the very start because they were damaged. Then we had to wait weeks before we could get some pieces that were sent to us ruined back to us. After that wait again weeks for more furniture to again be delieved ruined for a second and third time. Finally we just cancelled many pieces because of the terrible quality and poor quality control. Plus wait weeks to have out credit card credited. The manger apologized and told us they would only be able to send us a fifty dollar gift card for the inconveince. Seriously.... after we had so many issues and after spending thousands and thousands of dollars in your store. This is the way your treated at RCW. As if they were doing us some huge favor. They did us no favors but they did cause us plenty of aggravation! The only reason I would give them one star is for the salesman Joe that helped us. It's not his fault RCW has no quality control and for the most part poor quality furniture. The only thing I would go back for might be some pictures for the walls. How can they mess that up? Other than that I wouldn't buy any furiture from this place ever again! Run and run fast from this store! Save yourself the huge headaches. Believe us it's so not worth the problems. Move on to a store with quality that cares about what your purchasing. read more

I closed my credit account because their customer service is unreal. Purchase a laptop and had to bring it in for repair two times. I talked with the desk clerk and when I asked him questions he had to ask the credit manager. My point is that a hand full of people walking around behind the desk clerk and no assistance manager or manager can come over to talk with me to explain why and whats going on with my laptop issue. i will never do business with RC Willey. read more

The store is pretty large with lots of options and pretty much everything is for sale. We recently purchased a couch from this store. The sales man was pretty nice. I am always a little rude when first approched by sales people cause that usually pushes them away, but this guy was persistant. He just kept asking me questions and before I knew it he was showing me the perfect couch. Pricing is affordable as well, not cheap though. read more

RC Willey truly understands the word customer service. On Black Friday (11-24-2017), I purchased a brand-new GE Washer and GE Dryer for my home. It was delivered on November 30, 2017 and my family could not have been happier, Merry Christmas to us, right? Wrong: that happiness lasted only two weeks before the heating element in the BRAND-NEW dryer went out. I called RC Willey and they advised me that it was store policy to allow the manufacturer to handle the warranty on appliances during the first year and kindly connected me with a General Electric customer support person. General Electric advised me that due to the holiday season, it would be a week before they could send someone out to look at my dryer. Now two weeks without a dryer, the technician showed up only to inform me that he required a part that he did not have on his truck. The kind man ordered the part for me and advised that it would be delivered to my home. The General Electric technician then kindly informed me that he would be tracking the package and call me to reschedule an appointment to install it. Long story short, I spent approximately $1,500 on November 24, 2017 and still cannot dry my clothes in my BRAND-NEW dryer as of today January 8, 2018. Oh, and I still had no idea when the package will arrive. A consumer should NOT have to spend that kind of money to purchase crap. I strongly recommend that anyone looking to buy an appliance any time soon, consider a brand other than General Electric. The happy end to this story is that RC Willey saw my troubles online and IMMEDIATELY sent me a new dryer. I love that they see value in me as a customer and made sure to make me happy. The people over at GE suck, but the people over at RC Willey are AWESOME. read more

If you are in search of a new bed, Brysson Truman at RC Willey Henderson, is the person to see. He is patient, helpful, and knowledgeable. I honestly don't think I could have been anymore blessed having him help me out!! Go see Brysson!! read more

This review is for the young man, Brandeis, that helped my husband and me on Friday, 11/27. HE WAS AWESOME!! I can't say enough about his politeness, but more importantly, his knowledge of the product we wanted to purchase! He was definitely NO PRESSURE and was able to help us finalize our purchase within 20 minutes! We purchased a 3-seat power recliner (Pottery color!) to be delivered on Sat. 12/5. I will be sure to ask for Brandeis again when we return. He is a great asset to your organization. I hope someone in management reads this and acknowledges his hard work. Thank you! read more

I had some questions about some issues with our bill. I was transferred to Paula in the billing department and she was such a pleasure to speak to. She was patient and willing to help me understand the issue at hand. I appreciated both her empathy and willingness to do all she could to assist me. Thank you for hiring someone who understands the value of good customer service! read more

Just went to RC Willey furniture and bought a wonderful beautiful king size bedroom set from David Gin!! Great guy! So happy with the deal we got!!!! read more

This place is AWFUL, I went there to buy all new appliances ( dryer, washer, stove,dishwasher,over the range microwave and refrigerator) found what I wanted and was pretty excited until they delivered the JUNK...first of all the delivery guy was a joke he seen we had new hardwood floors only 3 days old and just dropped his stuff right on the floor, slammed his tools down and just didn't give, my husband had to tell him 3 times to take it easy....he cut the line to the refrigerator which started pouring out water which 24 hrs later because he didn't clean up the water and we didn't see it since it was all under the refrigerator caused my floor to buckle, he put a gouge in my new floor then to top it off the new dryer has no heat, the refrigerator is broke because of his carelessness and they can't get me a new one until after New Years and the dishwasher is not working right....how can this happen, all the stuff I got had good reviews yet I'm gonna demand they take all this JUNK back not to mention my new floors better be repaired...I'm so sad and disappointed. Seriously people beware of this place, I've never in my life seen such BS or carelessness!!! read more

We ordered $4000 worth of flooring. The first half took two months to deliver and install. The second half was delivered two days after schedule and installation took another two weeks. Do not believe anything the sales people in flooring tell you. read more

They spent a lot of money on nice facilities and lots of sellers so you cant go an inch without being bothered. It is like a third world country in that way. Initially I emailed their customer service asking for an RC Willeys where they have the fridge I wanted on display. They answered that in Henderson they have 3 "in stock". When I arrived they said "yeah, we have it in the back, boxed up", and wanted to show me pictures online instead, low-resolution pictures I had already seen. After all the money they spent building their facilities, they want me to go on their web site and look at pictures of the product... Anyhow, for some strange reason I fell for their salesperson tricks and decided to buy one, but they were then cheap enough to decline me for credit (even though other furniture stores approve me for lots more than this), so these people are reluctant to put their beliefs in Europeans that are creating a new future in America. All in all they are unfortunately a very unamerican company - values like honesty, service-mindedness and trust do not exist here. read more

Unfortunately, I cannot give a positive review for RCW. On June 3 2019 my son purchased a stackable washer and dryer for my condo. Beautiful Gift! He does not live in Nevada and did tell me his sales associate Tony was very helpful . It was delivered and installed June 6.I ran one cycle and went to sleep. The next morning I received an urgent, early morning call from my neighbors who live in the condo directly below me and informed me their master bath and bedroom was flooded. I immediately called my plumber and went down to see the damage that was done. It was terrible. I was told the drain on my machine was not connected at all and was the cause of the flooding. RCW did send a water removal company and both condos had to endure mega fan noise for three days. As of today I have not heard from RCW about a claim # or how to move forward with the repairs for my neighbors home. Please help us. I'm more.concerned for my lovely neighbors as their bath and bedroom is torn up. This whole ugly mess could have been avoided with correct installation in the first place. Left a message on RCW customer service voicemail today and have not heard back from them. Really overwhelmed in Henderson, Nevada. OK after the book I posted last night Need to Say THANK YOU RC Willey!!! Spoke with wonderful Amy Customer Service representative RESOLVED All ISSUES!! I will definitely shop with them again and will recommend to all!!! read more

way too expensive. i bought my 8 weave leather couch here. my wooden desk, my 50" tv and my 2 end tables here. it was across the street from where i lived, tho. service was nice. Alot of people in line for returns and delivery stuff. WAY TOO EXPENSIVE FOR THE PRICE. and i bought my comfy desk jaguar chair here read more

I purchased a few items with no issues. However the one star rating is because I went there TWICE to purchase a mattress. Both times, with two different sales people, they were clearly not interested in helping us. Walked out both times amazed at the lack of customer service and went elsewhere and made the purchase. Have no desire to ever go back for anything ever again. Customer service ranks high with me. read more

Recently ordered a piece of furniture from this location. The delivery guys were very good! They called me ahead of time to give me an ETA and arrived exactly when they would. They were very careful with my item and when entering my home. They even made sure my item was clean and looked great before they left. Only thing that I wasn't thrilled with was the fact that you don't get an estimated delivery time for your order until after 7pm the day before. I feel that is a bit too late of notice. It would be great if they could tell you earlier in the afternoon the day before. read more

After spending in excess of 15000 dollars in this store for the past 2.5 years we are stunned with RC Willey's inability to handle first of all simple transaction receipt as well as delivery. Name the problem and we had it with this store: damaged furniture, wrong furniture, wrong size base board, defective mattress, wrong receipts generated at "customer service" window, wrong orders, wrong amount of pillows, wrong credits applied etc etc....It is sad bc we do know that this company has a good reputation and its backed by one of our favorite Billionaires Mr. W. Buffet but with so many issues in such short time frame this is no longer acceptable. Our latest fiasco was today and last weekend when we placed "replacement order" for our mattress along with one pillow and mattress cover. Mattress we had for just over a year and it was defective, so they came in took pictures and sent it to manufacturer and they approved us for credit of just short of 1k dollars. We came in to the store picked another mattress to replace defective one. On contrary to other departments our salesman Ron was extremely nice and patient and was there for us all the way until we went to process our latest order. So we ended up with more pricier mattress so we had to take care of the balance. Also , at this time RC Willey had promotion for free BBQ grill (worth estimated 200$) if you purchase new mattress. Ron told us about it, but we didn't need BBQ so they said we can use it towards any additional purchase for our bed. We opted out for 150$ pillow, and mattress protection cover. I can not fully explain why when we got to "customer service" window we got 3 different invoices neither of which indicated our 1k credit for returned mattress. We asked for explanations and they were simply not able to explain us anything. It was very frustrating. We ended up walking out of store with 3 different amount receipts neither of which had our credit on. We were handed our pillow on way out, got home and realized we got the wrong one. My wife took it next day to them and they said it will come along with rest of the order this Thursday (05/11/17) morning. You can guess what happened next when they showed up with no pillow. My wife contacted our nice sales rep who assured us it should have been in the shipment and apologized for things he was not in charge off and on behalf of RC Willey and told us we will get it FedEx to us as soon as possible. Moral of this whole story is that we truly expected more from RC Willey and after so many issues with deliveries and so called "customer service" booth we will NO longer shop there. read more

After first trying to get a TV bought and installed had to be one week after buying with blunder after blunder, I contacted RC Wiley and talked to Mike Ortiz. I told him I very much needed an install asap. He said "Give me 10 minutes. I might be able to get following day". He called me back and said, "Have the TV you want and can install 2:15-5:15 the following day". He confirmed again in morning and then got a call from Installer helper, Ralph, who asked if it was ok for come over a bit earlier. "Yes" I then got another call from him to say 15 minutes away. Both he and Installer, Jeremy, arrived and in short order took down my old 70" and put up the new 70". Re-programed and showed me how to work new TV. I'm a very happy camper with my experience, thanks to these 3 guys, dealing with RC Wiley and will continue to do business with them as needed. read more

I have bought several items from here ranging from tvs to furniture over the last 10+ years and I was happy with those purchases. We purchased a new living room sofa, love seat and an electric recliner about 1 year and half ago. After only six months of having the new furniture our sofa frame broke. They fixed it then about 8 months later it broke again and they told me that it is no longer under warranty. Then today the recliner framw broke and the extended warranty only covers the electrical components. I was told when I purchased the warranty that I could get half my money back as long as I dis use it. I was told today that thwy wont give me half the money back and that is pnly available for electronics and appliances. I will NEVER purchase anything else for RC Willey!!!! Very poor quality furniture! read more

Don't ever buy furniture from them!! Their warranty covers nothing. Bought wrap around couch and recliner. Handle breaks on recliner..not covered. Fabric rubs off ..not covered!! Not just on 1 piece..all!! Couch leg bent and I weigh 100lbs .. not covered!! Told me these problems r with manufacturers and that warranty is only a year. As I was told "they only sell the product". Disgusting!! Will tell anyone and everyone.. don't buy furniture from them. Call the warranty co and ask if something is covered. U can tell by their attitude it's a no and there use to saying it. Heed the warning. I hate rc Wiley. I c them as someone who preys on the little people read more

Susanne Stevens is a wonderful sales associate. She listens and cares. The male sales associates at this store will look right through you if you're female since they're confused why you're not baking them something or pregnant. When I look at furniture, I'm ready to buy and have the full amount and do not need credit, but the guys are too assuming to notice. It took me less than 30 minutes to put together $5500 worth of items so a quick commission for Susanne who accepted my gender. We're not in Utah, but they just don't get it. I give five stars to Susanne, but -3 to the store's tolerance of the male associate's behavior. read more

walking in there and seeing all the salespeople staring at you ..you can tell before they approach you that they are sizing you up based on what you are looking at..very creepy unpleasant experience! read more