After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

I've brought my car to Dale multiple times and every time I'm met with excellent servic. Dale and…read morehis team are very helpful and kind and they always do a great job at explaining what needs done. I never feel like they're adding on unnecessary work like I've experienced at other places. They even bring me into the garage and show me what the issue is! The service is always completed quickly and with excellent communication.

Dale is a great man, honest and hardworking individual. I've been fortunate enough to have needed…read morehis services multiple times already throughout this year, and he has been able to provide excellent service everytime. I'm thankful for Mr.Friedman and his team for being able to get me back on the road safely and affordably it is a must have!!

It's hard to find an honest mechanic anymore and I trust these guys fully! Very professional,…read morequality work, couldn't ask for more! Treated me like family!

Bill at Oddball Motor Works helpful, knowledgeable and a pleasure to work with. Bill at Oddball…read moreMotor Works will be my go to guy(s) from now on.

Great customer service but they charged me way too much to repair my car. I honestly feel they took…read moreadvantage and over charged me.

I like going to Dave's because they know a lot about automobiles and repairs. They sometimes push…read moresome "preventative maintenance" on you, but overall, they are right--if you want your vehicle to perform well. A consumer will have to decide whether or not certain repairs will be worth it--especially for older vehicles. That would be a personal decision . Nonetheless, Dave's Auto does great work. So if you want your car repaired right, go to Dave's Auto.

I wanna start by saying thank you. This has been an install far worth the money put into it. When…read morethe quality of the entire system brings a man to tears as he's driving to work listening to Memphis hip hop, just know you've done a great job. A big shout out to Dave who saw me through and through. I told him I wanted something I can feel but won't tear apart my little Kia Forte. He set me up, and after some scheduling issues on both ends (the radio hadn't been received), I am saying it is well worth the wait. I will be back for tints.

Very pleased with the outcome of my install. Plays great after a couple tweaks I'm pleased with the…read moreoutcome. This install was a huge improvement from the factory jeep radio. If your looking to upgrade your jeeps sound system definitely check out Stereo Installs they have options for you. Thanks Dave and the crew for getting me right!

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.

So I try never to get angry at my kids but when my daughter opened up her door into my new truck it…read morewas like that scene in the cartoons where the characters head turns red and steam comes out of their ears. So I had a dent about the size of a quarter that I've been ignoring on my truck. After seeing his posts on Facebook I messaged Campbell paintless dent repair and made an appointment for today to go in at noon. Fully expecting I was going to get a estimate and then have to make an appointment to get it repaired he looked at it from about 20 ft away and said oh I see it already. After a quick inspection he told me what he was going to do and hold the truck into the shop and even let me loiter over him and watch him do it. Amidst some very expensive tools everything was protected he actually went through the window between the window and the sheet metal at the belt molding. If I hadn't been there jabbering with him it probably would have been a 10 minute job. While he was inside of my door he noticed one other very small dent that he said I'm going to take that one out for you too or do you like it or not! So within a period of about 30 minutes from the time I got there till the time I left my door looks absolutely perfect now. He explained the entire process which he didn't have to do and then did a quick compound and buff to remove any tool marks although I didn't see any. My total bill was about $125 or so and now my truck looks perfect again. Thank you so much Ryan!

This was a great experience. The entire staff is professional and did excellent work on my…read moreForester. They provided updates on the progress. If you're looking for a dent repair professional who actually knows their craft and cares about their customers and communicates clearly then Campbell should at the be top of your list. Thanks very much.

Pat Schudel…read more Without fail this man has single-handedly shown what it means to be a service professional. Ordinarily your service writers at auto dealerships up here and disappear on a frequent basis and there really is no stability but not this guy. This guy came with the woodwork. We are on Q7 number 2 from Audi of mentor and it's not just the sale that the service after the sale. Every single time this guy just does not fail to exceed all expectations. This particular Audi dealership has customers from as far away as Sandusky Columbus and Erie PA. Why? Aren't there Audi dealers in those cities? Yes but it's the service that you get at Audi of mentor. Shuttle service: they provide a shuttle service where they have a number of retirees that will drive you back and forth if you just need a ride home or they'll come pick your car up and then bring it back after service. What? Most dealerships also do a video where they explain what they found but the tech that worked on my car was particularly detailed and oriented to resolving my issue. Which was also followed up by a phone call and email from Pat. I went to go get it last night he said no don't worry about it we'll just deliver it in the morning and lo and behold at 8:30 in the morning my car showed up. For reference our Q7 was a Audi certified and we get treated like royalty at this place. Guarantee you we are going to go back.

HORRIBLE CUSTOMER SERVICE!!…read more Several years ago I went to look at a used Audi. The sales person gave me the keys and said to check it out. The vehicle was not for me and I explained it to the sales person. The next day she called and yelled at me for wasting her time. She was very rude and unprofessional. Flash forward to present day, I did purchase a new Audi A6 from a store in Columbus. I have been having some troubles with it. I spoke with Audi USA about it and the issues. They contacted Audi Mentor, explained my issues, and asked if they could do the service on a Saturday, as I work during the week. They said they could not, but they could have someone pick up the vehicle for me. It took a week to get a hold of someone in their service department. When I finally did, I explained Audi USA told me they would pick up the vehicle for me. At first he said he would not because the vehicle was not under factory warranty. When I explained it is a 2024 and is absolutely under factory warranty, he now said they would not pick up the vehicle because I did not buy it from them. He was very rude. I would never purchase a vehicle from this store or even take a vehicle to be repaired.