Visited the Painesville OReillys on 3/19/25 and Bethany interrupted her lunch to help me. Her…read morequick knowledge and great attitude quickly resolved my problem. Great service.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Beautiful facility great staff fun environment very accommodating I would bring all my friends and…read morefamily

Horrible Horrible sales practice ... sales rep named Trent Trader guaranteed car was available -…read moreeven had me give him stock # to "double check" - I drove over 60 miles one way to look at this car because I truly thought this car was a good deal - I walked in and he approached and immediately told me that the car sold the prior Saturday - this is not good business by any means! Total waste of my time which is very valuable to me - I will be sure to tell all my co-workers, family, friends, and write as many reviews as possible to warn people about their unethical practice

I have a Kio Rio SX that had an expiring extended warranty, so I needed to get my GPS fixed. The…read morewarranty was only good certain places but I believed I had moved far enough away that I could go nearer to home and have the warranty honored. I knew what was wrong with the GPS as the people at Mentor Kia told me what was wrong, so when I made an appointment to have it repaired there, I told them the problem and said there might be an issue with the warranty company. They charged me $130 for a diagnosis on a problem THEY told me had and then called the warranty company who refused to honor the warranty. I feel I was ripped off for $130. The service advisor said her people do not work for free (which I certainly agree with), but the amount for a 5-minute look at a problem they had already diagnosed was unreasonable. They also knew there might be a problem with the warranty company, yet they did not verify the status before ripping me off for $130. This whole experience left a bad taste in my mouth about this dealership which had always been great in the past. What makes me madder is that not only did the service advisor refuse to bend on the fee once I realized what was happening is that I contacted the General Manager who did not even bother to respond to my complaints.

Came in for an oil change and tire rotation which I was quoted 70 something dollars for over the…read morephone. Plus was told I'd receive a 20 off coupon. Was then told my front tire was leaking and it'd be 269 for a new one which I declined. Then they miraculously said it could be repaired for $20. Went to check out and my total ended up being $170 which I said no to aswell. Then they put the 20 coupon and I ended up paying 150. Do not take your car there. EVER.

Fuel prices are going up. So to be mad that a place is higher than the next. Is unfair…read more The staff here is friendly. The facilities were clean. The pumps are clean.

Love this place and the employees are always extremely polite and helpful, but for the love of GOD,…read morecould someone please train whoever does the donuts. I love the white cream filled chocolate logs but for the last 6 months they have miss labeled them and sold me the bavarian cream filled chocolate logs that i hate. Is there anything you can do to remedy this situation because I truly love the white cream filled chocolate logs. Sorry to vent but after about the 12th time it's extremely frustrating. Thanks and I appreciate anything you can do to help.