I never heard from Just Faucets about my purchase- no response, no product, no refund. Nothing. So…read morein January I filed a complaint through my debit card company (US BANK). They sorted it out and got my $111 back. Something is very wrong at Just Faucets.

People need to read the stories about this place before going there. I took a referral from a…read morelocal company by where I live and was taken advantage by James at Just Faucets & More. I needed replacement thermal cartridges. This guy tried to sell me the exact same cartridge for $139 that I bought on Amazon for $85. That should have been my first clue. Then he told me he would get me the complete set of replacement fixtures for my 2 showers. They charged me $250 for each kit which were the same kits I see for $75 each. He convinced me these are superior fixtures (Same Manufacturer) and that's why they cost 3 times as much. I think that they get most of their parts from Craigslist and eBay then mark them up 300%. After waiting for them to be "Shipped from California" I dropped by looking for an update. The guy's father is behind the counter. I asked him about my order, and he says that James does his own thing and doesn't leave notes about the orders. I have to check back with James. Upon my third in person visit, James gives me just the fixtures, one adapter, no screws, and no way to install the second fixture. They need an adapter and set screws that are not included. The reason I went here was they say they can find replacement parts for older models. Not true. They sell you old junk and then tell you good luck. Look at the sign hanging high over their security cage that says, "Absolutely No Refunds". There's a reason for that! Buyer beware.

Poor customer service. I had home projects and money ready to spend with this business but…read moreapparently they don't need it and would rather ghost their customers than communicate professionally. 2 months ago I requested a home quote, they responded immediately and I had a project manager at my house with 2 days. She came over and took measurements and we discussed the projects I wanted completed. She was in my house for 1.5 hours! I sent her follow up emails with multiple pictures and design ideas I wanted to incorporate. She said she would follow up within 2 weeks. Now, 2 months later- nothing. I have sent follow up emails to the PM, called the PMs cell phone as well as the main business number leaving voicemails. No return calls or emails. Even a short message saying they are too busy to take on new projects would have been well received. Why even come over to my house to NOT give me a quote or follow up with me again?? Will not be working with this company or recommending them to anyone.

Jessica hit it out of the park! We have lived in seven homes, including houses, condo and townhome…read more We have remodeled and refreshed kitchens and bathrooms in many of them. This was the best design and the best design collaboration ever. Jessica listened to us and turned our ideas into something better! We know someone in the real estate business who recently shared that our kitchen is by far the best kitchen in the condo building, and he has been in many units. Our kitchen remodel turned into a kitchen, dining, and family room remodel. Walls were opened up and closets removed or reduced in size. The space was much more open, modern and beautiful! The mix of white and darker cabinets, of tile and accent tile, of appliances, and of lighting made it stunning! As with many remodel projects, and we have had many, there are sometimes surprises along the way. Jessica adapted quickly. In the end, even the owner stopped by as well to make sure we were fully satisfied. We cannot ask for more integrity in people. Reflecting back, we realize that we were blessed with a game-changing remodel at a very reasonable price. We had an opportunity to stop by their updated showroom recently and noticed a beautiful painting in one of the displays. We learned that it was done by one of their designers. This is a very talented team! We not only recommend Prestige as a design and construction firm, we recommend them as people who can make a difference in your home and in your life.

Peter & crew are very, knowledgeable, patient, professional & efficient. They gutted my kitchen &…read moreit is magazine picture perfect! Peter walked me through the process with ease. I would highly recommend Peter Renovations for your home remodeling needs. Reasonably priced. These guys are truly awesome!

We are overall happy with the way the shower turned out, but there were a few things that left me…read morefeeling less than satisfactory. After reviewing the scope of the project, it was estimated that it would take a week and a half to complete. Not only did it take over a month to eventually complete, the days that the team would work were unpredictable. On several occasions, as the team would leave for the day, they would tell us they will be back tomorrow, and then not show up. Or, they wouldn't be able to tell us when they would come next, and would surprise us a few days later. They ended up needing to complete this project after I had delivered my baby (original timeline would've been completed weeks prior to my due date). Additionally, we noticed there were a few design decisions that were made without consulting us, like the drywall of the shower/re-installation of the water gauge (it's now not flush with the wall and very loose) and the selection of tile at the base of the shower that doesn't match the floor. He had offered to come fix the water gauge, but after coming to look at the issue, he has not gotten back to us in 5 weeks. I had high hopes for this project, and while it still looks nice, the lack of communication made it really difficult to want to recommend Peter or use his team again for future projects.

Overall great experience working with Steve and Newline. It's great to have a one-stop shop for all…read morebathroom finishes, and their prices are competitive considering the extra value they provide with design support and working directly with the contractors for installation, etc. It was good to have that extra help when doing a large bathroom remodel.

Mehmet was great to work with and we love our new Bertch kitchen cabinets! Yelp seems to…read moreselectively filter reviews, so trust the Google ratings.

I spoke to to 2 "phone message takers" 3 weeks ago with no call back from anyone. Thanks for the…read moresneak peek to coming attractions and saving me time and $! Find a better company that takes pride in customer service as well as design and execution!

We started with OHI during covid. Read someone's comment about OHI on a post on social media. Since…read moreI never heard of them and we wanted our kitchen gutted we reached out to them. We liked what we heard and the vision they gave. Jeff P was our project manager and Dove was our decorator. We love our kitchen and they were great to work with. In fact, we loved the kitchen so much that we hired them to gut our family room and redo that the following year. PERFECTION! Chris Hilgers was our Project Manager (great guy) and Dove was back with us on this project. So, now that those 2 rooms were new and amazing, the flooring in the living/dining room needed to be the same and the carpet on the stairs and upstairs landing needed to be replaced to match. So, a year later we started that project and we were fortunate to work with Tammy and Sean. Tammy got everything ordered and Sean (so personable) implemented everything to again-PERFECTION! The one thing that stands out with this place are the workers. Every single person we dealt with was great. From the kitchen remodel-Jeff P, Dove, Will, Chris G, Tommy etc, to the family room- Chris H, Dove, Tommy, Will, Chris G and then to our Living/Dining/Stairs-Sean, and Tammy they worked hard to please us. John, the owner, got us started on each project, which was a nice touch. I hope I didn't forget anyone! So, if you are thinking of remodeling, OHI should be on your list of consideration. You won't be disappointed. Thank you.

I'm really happy to have worked with Fusion Home…read more I recently purchased a new home and was looking to purchase a pantry that matched by existing cabinets. I was easily able to communicate with Marianna via email. She answered all of my questions, matched the cabinet perfectly, & even held the cabinet for a week and a half longer than planned when I was sick. I'm looking forward to working with them as I take on my projects in my new home!

Walked in and no one acknowledged me or my husband. It was a very odd customer service experience…read moreto say the least. There was 2 female employees right in front, but it was as if they purposely avoided making any eye contact. Not a single hello, even as we walked through the entire place and passed another female employee on the sales floor. Too bad... we were interested in a few items, but I'm a big advocate for providing incredible service and I did not want to make any purchases in a place that didn't make any friendly efforts. No surprise even upon walking out we didn't get a goodbye or even a stare because I watching to see if they were going to say anything to us and nothing.

We met Jim at Kitchen Village after seeing the great kitchen they did for our neighbor. They did…read moreour kitchen design (great ideas) and helped us every step of the way (included our powder room too). The ideas kept coming and the choices became easier and easier with the guidance. Our satisfaction has always been first and foremost. We could not be happier! We are grateful for all of the time and energy that Jim and all of his staff/contractors gave us. With their direction and hand holding we truly have the kitchen of our dreams!

Don't even bother! I called asking to get a quote via email due to pandemic. We are finalizing…read moreremodel of our three apartment buildings and we knew exactly what we want "shaker style cabinets in white". A man that answered the phone said that "they don't do quotes via email" even thought I explained that I have the layout of cabinets and measurements which is 90% of his work that's done. Pathetic and clearly way behind in what's going on in today's world. I am gladly taking my business elsewhere.

Baths by Envy recently completed a tub to walk-in shower conversion for me. I couldn't be happier!…read moreThey're experienced, talented, very professional, sticklers for quality, and nice to work with. This team works well together, which led to great communication...regardless of who I was talking to. Having done limited updating before, I had a tiny bit of sticker shock when I got the quote. But I researched prices/vendors and found that the cost was quite fair. And now that I've seen how much work (and number of steps) went into this conversion, I feel it was a great value. The team helped make sure the shower blends with everything else in the bathroom, which was reno'd a year ago (before I bought the place). With the new shower, the room looks bigger, brighter and better. At the end of the day, it's not just about having a beautiful, well-built shower or about getting the right price. It's also about being treated well as a customer, relying on the expertise of pros who care, communication, and having decent folks working in your home. In the order in which I met them, BIG THANKS to: Piper, Jed, Scott, Bill, John, Julies, Sarah, and last but not least, Paul the tile whisperer! Don't hesitate to call on this team. You'll be glad you did.

3 years ago this company turned a 2 week bathroom remodel into a 3 month disaster. Now, 3 years…read morelater, the $600 medicine cabinet fell off the wall and damaged the $300 faucet and $250 vanity top Out short list: Wrong shower door received and installed - received a discount but still bang my head on the short door Carpet burned by careless use of drying lamp Tiles not cleaned properly after installation Corner shelves in shower not level Medicine cabinet mounted to drywall - no drywall anchor, no stud attachment This company's work quality was a complete failure and over priced.

I purchased cabinets two months ago. Measurements were conducted by your employee (Christopher…read moreKazior, Elk Grove location). He drew up plans with the correct measurements and we placed our order. Delivery was fine, but upon installing we were short approximately 6 inches. From the end of the last cabinet to the wall is a six inch gap. I contacted Christopher who then sent again the initial set of plans. When I again explained my cabinets were a different size he sent another set of plans and said these were what we ordered. When I told him that's not what we agreed upon, he sent a third set of plans and said my contractor installed them incorrectly. Since email conversation was not solving the problem I came into the store. Christopher was extremely rude and left in the middle of our conversation.

4Ever remodeled our 2 full bathrooms this summer, and the entire process was very smooth. Our…read moreremodeler listened to us very carefully and created very beautiful renderings. He helped us choose beautiful, high-quality materials within our budget. Also, he gave us great advice in choosing the colors that matched our bathroom theme. As for the actual construction, 4Ever were willing to work around our schedule. We were provided a calendar that included the entire schedule. The process was very smooth, and the disruption was minimal. All the workers were punctual, professional, and respectful. Everyone cleaned up the area before they left for the day. We were also impressed with the fact that some of them were even willing to work on weekends to keep up with the schedule. Moreover, the craftmanship is excellent, and all the workers are seasoned and highly skilled. 4Ever transformed our 2 full bathroom with a tub to a very beautiful walk-in shower. We were also impressed with how often and quickly the team communicated with us. Every week the team leader emailed the update and let us know the upcoming works of the following week. Moreover, our team leader always texted me in advance and let us know when the workers were coming. The team always answered my questions right away. Indeed 4Ever went the extra 10 miles for us. For example, after the remodeling was over, team leader stopped by and made sure that everything was organized and clean. We truly believe that 4Ever wants to make sure that their clients are satisfied completely. The care, service, and communication exceeded our expectations. Now we have a very beautiful bathroom, and we are very happy that we chose to work with 4Ever Remodeling. It was very pleasant to work with the team. We have a few more interior projects in the future, and we would like to work with 4Ever Remodeling again.

We paid $30k+ for a bathroom remodel and did not receive the design services, project management,…read moreor craftsmanship outlined in our contract. The contract specifies a clear process: design completion, written client approval, project schedule, parts ordering, then demolition. 4Ever did not follow this process at any stage. Our designer scheduled demolition before the design was approved. When she arrived for the contractor walkthrough, she claimed to not have received my voicemail or email requesting a design revision (included in the contract). She walked the contractor through the unapproved design and attempted to schedule work to start that Friday. When I objected, she claimed this was to stay on schedule with my contract. I had to quote the contract back to her via email, where it states "an updated start date and schedule will be provided during the design process." No project schedule was ever provided, despite the contract explicitly stating one would be. The designer then asked me to approve materials in Buildertrend with no final design, and told me NOT to refer to the design in Buildertrend to visualize my final bathroom because that design is "for the contractors" -- and to instead trust the studio samples. So I was supposed to commit $30k based on physical samples and my imagination alone. On May 1st, we reselected the materials (fortunately we opted to purchase hardware direct from Ferguson, after discovering 4Ever's significant markup) and our designer promised an updated design. By May 15th, my bathroom was fully demolished and unusable -- no design received, no design signed off, and no project schedule. I did not receive a final design until the following week, after email reminders, and it did not reflect what had been selected in the studio. I emailed our designer photos of the tile I had taken in the studio v. the tile in her design and asked her to change it. On May 20th, she said she'd look into it. I heard nothing back until I sent her an email reminder on May 27th. 4Ever had ordered a special-order, non-returnable tile without providing a final design and without my design approval -- disclosing this only on May 28th, after the bathroom had already been demolished. I was then told work could not continue until I approved the design. I left a voicemail with the manager, was promised a callback, and never received one. The tile issue was resolved and we signed off on the design, but problems persisted. A project schedule was never provided at any point, despite being promised in the contract's scope of work and requested multiple times. Our sales rep had quoted approximately 3 weeks total. Shower glass was not installed until July 3rd -- almost 2 months after demolition began. Once we were finally able to use the shower, we discovered a grout crack running from the ceiling down 2/3 of the shower wall. Upper management's response was that this was normal. It is not -- grout failure of this extent within days of installation is a workmanship defect. After I submitted 17 photos documenting cracks and bubbles, a contractor came to repair the work on July 21st. That same day, our PM tried to get us to sign the project closeout document, which triggers final payment. We declined to sign until we could verify the repair held. Our PM persisted, saying defects would be covered under warranty. Despite not signing the final document, 4Ever tried to send us an invoice for final payment. We gave it a week and scheduled our PM to collect final payment. On that day, we received a voicemail, email, and multiple app notifications stating we were overdue, would be charged late fees, and that 4Ever had already contacted their attorney and we would be liable for their legal fees. We later learned 4Ever placed a lien on our home over the disputed final payment. Post final payment and grout fix, we're finding more cracks in the grout. We did not receive $30k worth of a remodel. We received failure to follow contract process, defective workmanship, terrible communication, and legal threats. Do not recommend.