I've been a long time costumer of Pro-tops. It has always been great working with them . They have…read moreunbeatable pricing for Cabinets, countertops and flooring. Yuriy and his team have great product knowledge and extremely helpful with any project we have going on. They will be my Go to from now on. Keep up the good work!!!

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look…read moreat project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for Google Review and everything is not in full sentences due to that. They go by two different names. So be sure to look under Pro-tops when looking up this company. I only looked up Complete Kitchen and Bath by Pro-tops and people are leaving reviews under Pro-tops.

Unfortunately, despite making a significant investment, when East Coast Granite fabricated my…read morequartzite, it resulted in a significant mismatch at a seam. The prefabrication layout did not show a mismatch, it was revealed after it was installed. They reduced my bill by a few hundred dollars. I cannot recommend them.

I rarely leave reviews, but I hope this saves others from the frustrating experience I had…read more Communication was poor from the start--no response to my inquiry until my contractor contacted the owner directly. No one had our name at our scheduled showroom visit, though they fit us in. We selected our materials and specified a waterfall edge for a bar top and a bathroom top, which the salesperson acknowledged over email. It took over two weeks and several follow-ups just to get an estimate. After signing the contract, they took another 10 days to measure, then tried to increase the price by $500 for features we had specified and they acknowledged. They eventually reduced it to half after admitting it was their mistake. On installation day, they showed up at 6pm--outside our HOA's work hours--so they left the countertop and left. It even turned out to be the wrong material, leaving us without a working bathroom sink for three days during a remodel. They fixed it, but the bar top measurements were wrong, and they had to cut out some of the granite we paid for. The owner did call to apologize so I give them some credit. They also offered a small discount, but the final invoice inflated the square footage - probably to account for the "discount". The invoice was sent at 4pm and was due the same day, with a penalty clause for past due so you couldn't even dispute the extra square footage. The stone looks fine, but the experience was disorganized, stressful, and unprofessional. I would never use this company again.

Choosing our backsplash tile for our kitchen renovation was a pleasant experience. Monterio was…read morevery helpful and had great suggestions with coordinating colors to compliment our countertop and cabinet choices. Latisha made the ordering process quick and effortless. :)

Just walked out as our first stop on a complex bathroom repair/remodel project. This store is…read morenicely laid out with lots of great example installations around the perimeter of the store. Outstanding service as well. David, the store manager, is very professional, knowledgeable and insightful. His super friendly and competent service was very much appreciated. We look forward to moving forward with our bathroom project!

I had a hole in the corner of my tub and I was told that they would be out between 12-3pm. The…read moretechnician was not only on time but called me around 11am because he was ahead of schedule!! Extremely professional and he walked me through exactly what he had to do and how long it would take him to complete the repair. The quote that I was given over the phone was accurate and there were no surprises on price when the technician came to my house. You can not tell where the hole was located after the repair was finished... I would recommend this company to anyone that needs a repair on their tub or resurfacing. Awesome Job!

From the owner: At Surface Specialists we are guided by a simple philosophy: Provide quality bathtub repair and…read morerefinishing products and services to our customers in a prompt, professional manner. Since entering the tub refinishing and repair industry in 1981, we have developed and refined our process to be the finest available anywhere. It is our passion and our trademark. Over the years, Surface Specialists has expanded our bathroom and kitchen refinishing and repair services for tubs, sinks and countertops to include acrylic tubliner and wall installation, converting tubs to whirlpools, glass scratch removal and turning existing bathtubs into safety or handicap accessible walk in showers.

I had the same bad experiences as the other "one star" reviewers. It seems all of BB&B physical…read morestores are closed and there is only www.bedbathandbeyond.com left. DON'T BUY FROM THEM, MY STORY IS WORSE THAN THE OTHERS! I've filed a dispute with my credit card company. B,B&B (or whoever is operating under that name) MUST BE SHUT DOWN! I couldn't get a refund on a defective product they sent ($96) unless I paid them $23.95 for THEIR return shipping label (and I don't believe they would refunded me even if I did). They threatened if I used my own means of return (UPS or Fedex) they would take no responsibility for item and would charge me extra for any expenses incurred while investigating! ARE THEY KIDDING???? I asked rep that during an "e-chat", and she ENDED THE CHAT!!!

I've gotta be honest, I've never been a fan of this store and the many like it. Lots of interior…read moredécor type stuff, linens, bedding, dishes, kitchen wares and house wares in general. There's plenty of selection but a lot of it seems quite gimmicky in my opinion. Like the "As Seen on TV" stuff. Things you don't actually need but when you see them you think "woah that's neat, I could really use this". And it's one item that handles the task of two items only half as efficiently. But so worth it... The prices are kinda high on most things but you'll be taken in by the literal mountains of neat things available to you. The display walls run overwhelmingly from floor to ceiling - that has to be a fire hazard! I always feel so hemmed in here. Going back outside is like exiting a movie theater where the sun was up when you went in and now it's dark out. Welcome back to reality from the dark hole of rampant, unchecked consumerism. I won't ever go back if I can help it.

Professional service with high quality work at a fair price, great attention to detail. Wouldn't…read morehesitate to recommend 4Brothers Construction, definitely use again. Bathroom remodel(s) and assorted other home improvements. 5-star without hesitation!

Big fan. Rick has a big personality and is definitely a people pleaser. Work is above average and…read morevery pleased with the installation.

This was my first trip to Anna's. All in all I was very impressed. The inside is clean and neat and…read morethe staff is polite and helpful. The deals here are awesome! I found some great things for really cheap. You won't be disappointed.

Love the store and products…read more Mike, the salesman is a deterrent. He bombards you with his political beliefs, his enjoyment of shooting, the reasons he left New York (he didn't want to live with their ammunition limits) and the projects he has going on at his property. The most recent visit we were trying to order new cabinetry for a kitchen remodel. After I declined his offer to go in the back room to look at the cabinets he bought for his kitchen he got rude. He was so unhelpful and condescending-He didn't want to help with the layout, he didn't want to give me a visual rendering and finally said he would pass me off and they MIGHT be willing to give a rendering but only one. We took our business elsewhere and spent more money on cabinetry to avoid the hassle of dealing with him. Right on the desk it says they help design. What's the problem? He's rude. He makes me uncomfortable.

Great place if you are looking for a to remodel a house on your own. They have lots of good looking…read morecabinets, flooring options, kitchen tops, and doors. We use them mainly for the cabinetry. They have several difference option on the stains and designs. They mainly deal with contractors and condo renovators, so they do not delivery. It is pick up for yourself only. But there is a UHAUL rental right down the road, which rents trucks for about 25-30 a day. Bottom line, you can get good quality cabinets cheaper than pretty much anywhere else around town, but it more of a do-it yourself-er place.

Rough visit - skip for now if you're hungry! I usually love…read morecoming here, but my most recent trip was a huge disappointment. * Construction Chaos: The store is currently under heavy renovation. Many of the showroom displays were blocked off, making it difficult to navigate and even harder to find specific items. * Restaurant Fail: After navigating the construction, I headed to the restaurant only to find they had completely run out of food. It's incredibly frustrating to spend hours in a warehouse this size and not be able to grab a meal. If you're planning a trip soon, I'd check to see if the renovations are finished first. Right now, it's a bit of a mess.

This is a relatively new store in a shared shopping center. There's plenty of parking. The store is…read moreclean and well lit. They have a wide variety of items for your home office, etc. The value that you pay appear is very affordable for the average consumer. They have plenty of staff that are working while I was there. I saw someone putting together a piece. Another person was doing cleaning and it appeared three people who work there were having a meeting Despite their being enough staff no one greeted me or asked what I needed so I decided to leave and order the items online. The store is not as big as the IKEA near the university, but it has a pretty good selection. I hope that they can improve their customer service.