I agree with the comments below, Remax All Stars Property Management is highly unprofessional and they resort to bullying tactics when they are backed into a corner on issues they are wrong on. I had the misfortune of having to deal with them for over a year. I had problems from the beginning with the home I rented being given to me in disgusting conditions. After complaining about this to two of the employees the only response I got was "the home was cleaned in the condition we expect it to be returned." When I say the home hadn't been cleaned in months, if not years, I am not exaggerating. I continued to have problems, the actual owner of the home told me I had full access to the driveway (it was a duplex) and when I questioned Remax on this I was told that my rental agreement was with Remax and not the Owners of the home and therefore the driveway had to be shared. After having conversations with the Owners, there were many inconsitencies between what they knew and wanted for their propery, and what Remax was actually doing. The house is currently being rented and the unit I previously rented has full access to the driveway. I also had problems with repair requests not being handled in a timely manner.
When I finally did move out, my deposit was not returned to me in the time required by California law and according to my rental agreement. (Your deposit must be returned within 21 days or they are required to return the full amount of your deposit) I informed Kevin of this and he told me that they were not late on returning my deposit and would not be returning the full amount. We went back and forth on the issue and he used his bullying tactics to get me to back down. However, I did not back down and I filed a small claims suit against the company for the return of my full deposit. Within 3 weeks of serving them the paperwork I received a check in the mail with the remainder of my deposit owed to me. You have to fight and stand up for what is right with these bullies. read more