We're really glad to work with this property management team. They take care of their tenants and properties the right way and always go the extra mile. Christine especially makes our job easy, she's on top of everything and great to work with. Honestly, she's the best. read more

Riverside Property Management makes everything so easy and organized! On top of that every request is handled quickly and professionally.

We have been working with Riverside Property Management for about a year now and they've been amazing! Espy and Loida have been our main point of contacts and they have been professional, easy to get ahold of and offer solutions/options every time they need something from me. I live out of state so RPM has made this entire process a breeze from start to finish. I was initially nervous about some of their bad reviews - but that hasn't been my experience. I leave every interaction like they have my best interest in mind. read more

Riverside Property Management has managed a family-owned rental house for us for almost a year now. They take care of everything; it couldn't be easier. And the tenants they selected have been taking lovely care of our family's home. Loida is the PM who I currently deal with, and Millie was our original contact. Both are very easy and professional to work with. read more

Jazmine provided the annual inspection of my rental and arrived during the time frame provided to conduct the inspection. Jazmine was very friendly, took the necessary pictures and answered all of my questions. She did not hesitate to quickly place a work order for the one electrical problem I reported and I was pleasantly surprised when the electrician contacted me within 48 hrs to handle the problem. Thanks Jazmine! read more

I have been working with​ Riverside Property Management, Inc. for years, and I cannot recommend ​L​oida highly enough. She is truly an outstanding property manager. Loida's greatest strength is her communication and responsiveness. She is proactive, often providing updates before I even have to ask, and she consistently replies to emails and calls within minutes, never leaving me waiting. This level of attentiveness gives me immense peace of mind. read more

Spoke with Loida regarding a vacant property, was very attentive! Appreciated all her help :)

Christine is does not communicate and is unprofessional. Never received a notice for the annual inspection with a time and date. When I responded back that there is no one home since we're all at work and asked what other times they're available, I never got a response back from her. Instead, she found it appropriate to add a $75 fee for not providing access. So clearly she saw my text but chose not to respond back. I was stressed and had to waste time when I was at work to call Christine asking why she never responded back to my text and found it appropriate to add a $75 fee. Its ridiculous. After I hung up on the phone with her, that's when all of sudden she replies back. It's important for tenants to know ahead of time the date and time when inspections will take place. We all work and can't just call off suddenly especially with the rent increase. read more

Riverside Property Management - Real Estate Agents Near Me - Riverside, California

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If I could give zero stars, I would. My experience with this property management company has been nothing short of a nightmare. Communication is practically impossible. My assigned property manager, Espy, does not answer phone calls, texts, or emails. When she finally does respond, it is weeks later. The company itself is completely disorganized. I have been told multiple conflicting things from different people, and it is clear that no one is on the same page. They twist situations around to make tenants look like the problem, when in reality it is their failure to manage properly. Customer service is abysmal. Rent is overpriced for the lack of service, and do not expect repairs to be handled in a timely manner. It takes weeks before anything is addressed, if it gets addressed at all. Save yourself the stress, frustration, and headaches. Stay far away from this company. There are plenty of other management companies out there that actually care about their tenants. This is not one of them. read more

RPM provides professional services in all areas of property management. Their communications are excellent, move in and out documentation is outstanding and their knowledge is top notch. We appreciate their marketing of our property and availability to show it. We'll never go back to self-managing our property as long as RPM is in business. read more

I have been with Riverside Property Management for about a year and a half and they have been amazing. As a homeowner and landlord, Riverside Property Management has made my life less stressed with no communication with my tenants. The property management lets me know if there's issues with HOA or tenant repair requests and I just click a button to approve the quotes I am given for the repairs or HOA requests. Loida has been amazing from the start. She is able to respond to my emails quickly and get various quotes for me for the repairs. I have nothing but good things to say about my on going relationship and experience with Riverside Property Management. Thank you ! read more

We used this company back in August to get the house we are currently renting. Loida has been great at always assigning vendors for our work orders right away and communication is also great. Most of the vendors that have been assigned are also great and professional . We really enjoy our home and being taken care of. Of course none of this would be possible with the owners that are allowing us to rent Their house. We feel really grateful . Thank you RPM ! read more

Loida has been awesome to work with. Her knowledge and communication is top notch. I highly recommend RPM. read more

I am consistently impressed by my wife's dedication and professionalism in property management. She has a remarkable ability to juggle multiple tasks while maintaining strong relationships with both tenants and property owners. Her attention to detail ensures that properties are well-maintained and that any issues are resolved quickly and efficiently. Her excellent communication skills make her a trusted liaison, and her proactive approach to problem-solving sets her apart in the industry. I admire her commitment to providing exceptional service and her passion for creating positive living environments. Overall, her hard work and expertise shine through in everything she does, making her an invaluable asset in property management. I strongly recommend RIVERSIDE PROPERTY MANAGEMENT because she stand by the company's CORE VALUES. Christine is an profound example of CUSTOMER SERVICE. I personally recommend RIV Management to anyone who wants the best of best in PROPERTY MANAGEMENT & CUSTOMER SERVICE. Thank you Riverside Property Management for allowing her to bring such excellence & empowerment to the team in customer care along with Tenant and Owner pride. read more

I am extremely happy with the service thus far of Riverside property management very professional and kind Darlene has been incredibly supportive patient and mindful throughout the process of renting my home . i am looking forward to continue business with this company and their service's read more

I have entrusted Riverside Property Management with my condo for over four years. They have provided timely, consistent, and excellent customer service. My previous property manager was Desiree and I am currently working with John. Both have been excellent, professional, and courteous. Highly recommended! read more

Riverside Property Management, they're trash they're racist and they're trash Clariz. We have tried to get the same house twice as the price dropped four times which obviously says nobody else wants the house but us and she still doesn't want to give it to us and I truly believe it based on our race. read more

Dealing with the place has been one headache after another. They say one thing, and then when you call them on it, they ack like, oh well. They don't hold up to the other end of doing business like they want to hold you. The front off staff God bless them take alot for those in the back making the backwards decisions. read more

I was a tenant of RPM for two years and it was the worst experience with a property management I've ever had. We spent the entire two years with issue after issue in our home, our baby was hospitalized several times during her first year of life due to mold intoxication from the home. After demanding it be taken care of for months they finally had a contractor come but we had to pay for the hotel for over a week while they tore all the flooring and cabinetry out and replaced everything. That wasn't the end of our issues, the bathroom had a massive leak and our ceiling fell through. Again, we had to vacate on our dime, taking time off work, displacing 4 kids. It was a nightmare. But that wasn't the end of it, or ceiling leaked repeatedly, it was like living on a construction site majority of our time in that house. I work remotely and would have to postpone meeting and ignore calls because of the drilling and hammering. I never once complained, I just tolerated it and moved on. Many times we were advised by close family and friends we should seek legal help, especially for the hospitalizations and sickness of our baby. Regretfully we never did but are told it's not too late so it may be something we revisit. Fast forward through those treacherous two years and we finally purchase our own home and move out. They have the nerve to take over $1000 from our security deposit! It was like a slap in the face to how reasonable and patient we were the entire time we lived there! They charged for things like "removing trash out a drawer, which we know everything was emptied, a sink drain that was on the counter instead of on the sink, and a stain in the carpet that existed before we even moved in! The house had nail holes and stains everywhere when we moved in and we didn't say anything we just let it go. Do not make our mistake, don't try and be nice and passive it will backfire!! read more

Outstanding service! This review is long overdue. I would not trust my rental property and future properties in the Inland Empire with any other property manager. They do their due diligence on prospective tenants and handle everything. Kudos to my property manager, Espy Hernandez, who is very responsive and addresses property issues on an efficient and professional basis read more

I've been working with Millie Boehmer at Riverside Property Management for about 18 months now, and I am very happy with the service. As a rental property owner, I was pretty nervous about managing tenants and maintenance issues, but Millie has made the whole process so much smoother than I expected. What really stands out about Millie is how responsive she is. Whenever I have a question or concern, she gets back to me within a few hours - sometimes even on weekends! Last month when my tenant reported a plumbing issue, Millie had a reliable contractor out there the same day and kept me updated throughout the entire process. She's also incredibly knowledgeable about the local rental market. When it came time to set the rent for my property, her market analysis was spot-on, and we had quality applicants within two weeks of listing. The tenant screening process she uses is thorough, and I feel confident about the renters she's helped me select. Millie takes care of all the little details that I probably would have forgotten about - seasonal maintenance reminders, lease renewal discussions, and even suggestions for small improvements that could increase the property value. She's proactive rather than reactive, which gives me such peace of mind. If you're looking for property management in the area, I'd definitely recommend giving Riverside Property Management a call and asking for Millie. She's turned what I thought would be a stressful experience into something I actually feel good about. read more

We have contacted riverside property management about having a mold smell in our house. After a contractor came and clearly identified there was black mold in our walls this company especially Epsy Hernandez has done nothing about this situation other than tell us there sorry for delay! Epsy is very unprofessional and shows very little concern over this situation. Not only has this condition make us sick they are waiting to get a second opinion meanwhile offering very little advice or feedback. Not to mention she has been screening her calls and not calling us back. read more

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I really like the rock ridge location. It's nice and quiet, very modern looking. Christine Cervantes is very helpful, kind and consistent throughout the process when I applied. I'm very glad that I got approved with the apartment at rock ridge and with the hospitality of Riverside Property Management. read more

Loida is the worst person to work with. I'm not sure how she obtained this job, but she has the worst customer service skills and is UNRELIABLE. We got approved 2 to 3 weeks later from our original application, but in between those days, we had to send more questionable/often times redundant documentation that was already completed during the applications. Once we got the approval, they then schedule cleaners to clean the home when the home has been vacant for over a month. Which pushed the move in date back substantially. Updates would come right as they were closing, So questions couldn't be followed up until the next day, when they don't start until late and are closed weekends Lies about calling or updating you saying she reached the voicemail but I would never get a call or message. Had a viewing with over 20 families when the house already had 5 applicants for several weeks already, which is a clear sign of them wanting money from more applicants. Then, message us to view the house for the 1st time when we already viewed it 2 weeks ago. They really don't care who you are. Then, I had my boyfriend call, and put her on speaker phone, and when he began to ask questions, she stated, "We believe that you are going to be a problem going forward." Getting mad at my bf for having serious questions about their policies lack of communation delays and procedures. They want you to have zero questions and just go with whatever they say. If you don't, apparently you get threatened by Loida. She constantly says things are "pending" which is code for, Im to busy to even look at your account. Wouldn't reach out for proof of prior residency, and made us do so to "expedite" the process.. which means she just wants people to do her job for her. Constantly is condescending and makes you feel as if you are in the wrong because things are moving at a snails pace. I can only imagine how they treat the people tied into a lease with them. Very upsetting and very disappointed in this company. Please avoid at all costs read more

I recommend Riverside Property Management company to everyone, Christine Cervantes being very wonderful at communicating and getting my rental process smooth and help me move in right away at Chicago complex, also with management and excellent staff, Christine Cervantes also is very attentive with all tenants and very professional with all their needs and assistance, witch I learn from I watch how Christine Cervantes help unit H with Ac issue right away , also witnessed a successful move in for Unit C and always giving 100% customer services to everyone, also management and staff are wonderful and all work together as team work unit. This has been a wonderful experience for me and it will be a wonderful experience for you all, I guarantee you. Visit www.rivpm.com for all your property management needs read more

I just want to say that this property management company is on it! I really am so happy with the service we receive from Christine and Brandi. I will say that I understand the property repairs can sometimes take longer than I wish. I know that the property management company is at the mercy of the owner and so it's more the owner that I am disappointed in but I can't write a review about them. I think overall the communication with them is great. They offer to pay rent through monthly payments via a 3rd party and I found this to be incredibly convenient. I absolutely adore Christine and Brandi and highly recommend this business to property owners and potential tenants. read more

Darlene is extremely helpful and made everything seemless. She addressed all of our concerns and had a plan of action for every question I had, mostly around potential squatters and evictions. They have their own people that they use to perform any maintenance on the property so that you wont have to be bothered. Super professional, I highly recommend Riverside Property Management read more

I was a client of Riverside Property Management for about 7 years. I terminated their contract due to the lack of communication and follow up by the rep assigned to my property as well as other issues. First let me say that I don't make changes easily (Hence the 7 years). I believe in giving people the benefit of the doubt when mistakes or missteps occur. When I first hired RPM to manage one of my properties in Riverside I was confident they would represent me and protect my investments as I would if I was managing it myself. I was skeptical of the first tenant they placed in my property as their FICO score was under 600 however I was assured that they were financially sound and it would not be an issue. Unfortunately this was not the case and cost me a substantial sum in addition to the security deposit for repairs. The second tenant was vetted properly and has been a good tenant. My primary reason for leaving RPM is the lack of communication with whomever was "representing" me ( I believe I have been through 4 reps in 7 years). I have other property managers in different counties and they are quick to respond to my requests and check in with me on a monthly basis to let me know of any tenant changes or concerns as well as any possible structural upgrades needed. A simple call or email touching base each month. RPM does not subscribe to this type of regular communication. Any communication I had with my representative was initiated by me. Even with a tenant lease agreement modification I was left in the dark about the status for an unacceptable period of time. Quite frankly the lack of any swift response exhibited by the existing representative became intolerable. In one instance I had waited close to 3 weeks for any kind of response. I finally drove to the office to see if I could get someone to answer my questions. They have also started outsourcing different company responsibilities. In some cases you are calling or receiving calls from the Philippines trying as best they can to deal with and service situations here in the US. It is difficult to say the least. While I have always found all the employees to be cordial, we are not on the same page when it comes to the communication I feel is paramount to an equitable business relationship. read more

RIVPM is a good company to work with. They are very proactive, always on top of their job and good with communication. Over the years I'be found they treat both tenants and owners professionally and fairly. read more

Sondra Rose is such a professional property management. She went out of her way to show us multiple units and took her time answering all of our questions. She was very patient, professional, and friendly . read more

We am so grateful for Darlene. It was our first property to be rented and we were Darlene's first client. She took the time to meet with us, answered all of our questions, and gave us her honest advice. Our house was rented in a short time and we are happy with our service. Thanks Darlene! read more

0 stars if possible My mom has a property in riverside county We were recommended by her realtor to and signed a contract with Ana Ana ended up leaving a month into us working with the company we were then assigned to Sondra. Problems started right away. The communication lacked. I would cc Brandi on email since she's the operation manager of the company and she only replied once. I wanted her to be aware how things were going. In March of 2022 we gave notice to Sondra and Brandi that we were going to take possession on the property and that the current renters needed to move out. We have them more the the required notice. It's usually 30 days needed we gave them 90 days. There's was no communication on statuses or what was going on with property. We were the one that had to call/email/text her to see what was going on. She kept telling us "the renters aren't happy because you asked them to move out" which honestly i understood but that was her job and this was a business transition and that's why we gave them 99 day vs 30 day notice. I'm not sure what she expected us to say to her comment. Finally 7/1/22 came around and no communication. Did they move out? Was there a walk-through? We're keys turned in? Where is the garage remote? Again I called her. She told me she didn't know. And that she didn't schedule anyone to do a walk-through! And that it was too late to request one because it was Friday 7/1/22 and 4th for July was Monday and she didn't know so we must wait until Tuesday. I was shocked then angry. How did she not know the renters were moving out when we told her back in March? Did she not communicate with renters? This is only one of many situation the occurred. It was very unprofessional and disappointing since we are paying them to deal with things like this. I don't blame Saundra I blame her manager and everyone above her, if she needed additional training or support they should have given it to her. My experience with this company wasn't the best. Please communicate via email and document everything. I hope no one else has this much headache specially if your paying a company to help you with less stress. read more

They respond promptly to your request. Their customer care representative by name LOIDA was very courteous and professional the way she interacted with me. She was helpful in guiding me in the right direction. I will recommend this company to anyone looking to rent . read more

This company is a joke. Beware, they rent out properties that are infested with rodents! Brandi & Epsy are the absolute worst. They are rude and unprofessional in their mannerism and for them to return emails is like pulling teeth. read more

My family's experience with Riverside Property Management has been positive from the start. Everyone we've communicated with in the office has been professional. Jasmin provided accurate information during viewings and answered all my questions. Christine Cervantes went above and beyond in ensuring we were ready to pick up our keys on the move in date. She was patient, kind, and understanding as she took time out of her busy day to assist me in obtaining last minute information. Shout out to Christine! Thank you RPM! read more

The worst management EVER. Brandi is a manager in this office. She is completely unprofessional and doesn't return emails, whatsoever. We have been infested with mice on a property that RPM rented us and they will do nothing to help us. read more

This place is a scam. Husband and I paid $80 to apply for a house on Dykes Ln in Riverside and not only did they never run my husband's credit, or reach out to our landlord but they already had 7 pending applications on the property. John who is handling the applications for this property told me last week they were going with an applicant who scored 16 on the rubric score system they use because we only scored 12, but the highest score is 14. Now the house is still listed on the site as available and they are probably still taking money and applications from people. Don't rent from them and don't expect them to fill your property with tenants in a timely manner. read more

I am blessed and happy to have found my new home through RPM. My son and I have been living in our new unit in Riverside for over 10 months now. The apartment was ready before we moved in and after we were in, RPM made sure that if we needed anything done, they took care of it, and fast. Service requests are answered so fast you forget to check the email on it yourself. The outside of the property is also well maintained from the lights in the carpool area always on the right timer to come on by dark, the trash disposal and recycling area stay clean and the front yard plants are well taken care of and beautiful, I am hoping for more new plants soon, LOl. All of the ladies in the office are respectful and kind and make you feel good each time I go in the office. I love and thank God for my Darlene, Desiree, and John. This is the right team to help you make a rental resident home for you and your family. Thank You Riverside Property Management. Andrea W. read more

Unprofessional I was able to see duplex and I got accepted for the place and last second just to be declined because they are selling the property. They should have figured that out before accepting applicants read more

I would give them 0 stars if i could. I've reached out to this "company" approximately 8-10 times in the last 3 weeks for several properties they had listed on various sites. 1 response back for 1 property. We were told there was an open house on the day specified at 11 a.m., but that it would be for 15 minutes. Who schedules an open house with that kind of window. This company is very unprofessional and dont know the first thing about Customer Service. They seem to think we're on their time, and they just pick the phone as they see fit. Easy money, i guess. Sit around, do the bare minimum, and get paid off it. The American Dream. Ill never understand how people who are horrible at customer service, communication, and dealing with people in general, choose that kind of work. read more