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    Reader Mark E DO FAOCO

    3.3 (9 reviews)

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    Orthopaedic Associates Medical Clinic

    Orthopaedic Associates Medical Clinic

    3.0(26 reviews)
    3.5 mi

    Dr. Le is an amazing surgeon. I would recommend him for shoulder surgery…read more He was great!!

    I went to Orthopaedic Associates a few months ago because of an ongoing hamstring injury and was…read moreseen by Amanda Pacillas, NP. During that appointment, Amanda told me she would get orders placed for both physical therapy and an MRI. I waited, but I never heard anything about either the physical therapy or the MRI. Neither happened. At the time, I let it go because I was hoping my hamstring would eventually get better on its own. Unfortunately, it didn't. It actually got worse. I recently called the office and asked about getting the MRI that I had originally been told would be ordered. Amanda's assistant told me I would have to come back into the office because too much time had passed and that insurance would need documentation that my condition had gotten worse. That didn't make sense to me. My question was simple: Why should I have to come back for another appointment to get an MRI that was supposed to have been ordered after my original appointment? I explained that I'm still having the same hamstring problem and that it has actually gotten worse. I asked whether this could be handled over the phone rather than requiring me to come back into the office. At that point, Amanda got on the phone herself and told me that it could not be done over the phone. Her tone immediately came across to me as flippant and dismissive. Rather than explaining why another office visit was necessary or addressing the fact that the MRI and physical therapy were supposed to have been ordered previously, she simply asked me, "Do you want to set up the appointment now or not?" I told her I would need to call back to schedule it. Frankly, her tone and attitude during the conversation made me question whether I even wanted to see her again. She responded, "Okay," and hung up. I understand that there can be insurance requirements and circumstances where a provider may determine that another examination is necessary. But medical orders can be handled by phone or telehealth in appropriate situations, so I don't think it was unreasonable to ask why I needed another in-person appointment--especially when the MRI was supposed to have been ordered during my original visit. If there was a specific insurance or clinical reason that required me to come back, I would have appreciated having that explained to me. What bothers me most is the lack of follow-through. I came in for a hamstring injury, was told I would receive orders for physical therapy and an MRI, and neither happened. Months later, when the injury had gotten worse and I called trying to get the MRI taken care of, I felt that my concerns about what happened the first time were dismissed rather than addressed. Amanda was actually very nice during my original appointment, which makes the experience afterward even more disappointing. Between the lack of follow-through and the way I was treated on the phone, I no longer have confidence that my injury and concerns would receive the attention they deserve if I returned to see her. Based on my experience, I would not recommend Amanda Pacillas. I hope the physicians and management at Orthopaedic Associates take concerns like this seriously. Patients should be able to expect that when they are told something will be ordered, it will actually be followed through on--and if something goes wrong, they should be treated respectfully when they call to get it resolved.

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    Orthopaedic Associates Medical Clinic
    Orthopaedic Associates Medical Clinic
    Orthopaedic Associates Medical Clinic

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    Castillo Care Center - Dr Castillo with mom. He is amazing!

    Castillo Care Center

    5.0(2 reviews)
    3.5 mi

    I have been seeing Dr. Castillo for many years. When he was at Omni I absolutely loved him as a…read moredoctor but I hated the Omni facilit, the way things worked was horrible. When you needed to speak with someone in the office you could never do it you had to go through a call center. But when he told me he was going to be going to his own office I found him and followed him there. He doesn't treat his patients like cattle in and out as fast as he can. He sits and spends the time required to listen to you order what you need and gets you on track again. He is the best Doctor I have ever been to in my entire life and I would follow him anywhere. When you call his office you actually get to speak with a person in his office and they are always very nice and helpful NOT rude . I love Dr. Castillo and recommend him to everyone.

    Dr Castillo was assigned to me by my insurance carrier. I met Dr Castillo for the first time…read moretoday. His staff greeted me warmly and walked me through new patient pleasantries. I was seeking treatment for an injury and was already in pain. Dr Castillo compassionately assessed my needs and took time to speak to me as a human and not just a number. He addressed all my concerns and explained what was needed and the plan of care. He was thorough, compassionate, and kind. I will send anyone I love to Dr Castillo.

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    Castillo Care Center - We are in this building

    We are in this building

    Castillo Care Center - Dr. Fausto J Castillo habla español con fluidez

    Dr. Fausto J Castillo habla español con fluidez

    Castillo Care Center

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    Reader Mark E DO FAOCO - earnosethroat - Updated September 2026

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