Very accommodating and friendly! Nicole McTaggart was a pleasure to work with, and took care of all…read moreour banking needs without any issues. Solid bank!

My wife and I just closed on our first home in Boston, and got our mortgage through Reading…read moreCooperative Bank. They offered us a very competitive rate, but more importantly, their customer service throughout the whole process was incredible. We worked with Stephanie J. She was great at letting us know what we needed to do and when, and keeping us on schedule to close on time. Since this was our first home, we had lots of questions, and Stephanie was always available to answer them. Really, we couldn't have asked for more.

Wakefield Co-operative Bank in Lynnfield is a shining example of a top-notch local bank. Their…read moreproducts are competitive, but most of all, the people who work there are kind and competent. I can't count the number of times that Sam, the manager, has helped me out. She is always available for a sit-down or phone conversation, and she always is able to resolve my questions. A loud shout-out to Sam and the Wakefield Co-operative!

From the owner: Reading Cooperative Bank was established shortly after the end of the first decade of cooperative…read morebanking in the Commonwealth. As Massachusetts focused on gaining rights and freedoms for all of its residents, the banking system began to follow suit. At that time, the mission of Reading Cooperative Bank was to enable the "workingman" to purchase a home. That original commitment to the "working man and woman" remains true today. Customers continue to choose Reading Cooperative as their bank for home mortgages, home improvement loans, commercial loans, and other products and services that help them achieve their goals and improve the quality of their lives. Mortgages continue to be the backbone of the bank, weathering widely divergent interest rate fluctuations, recessions, inflation, and economic boom. And, unlike many institutions, mortgages are serviced by Reading Cooperative Bank and not by third parties.

I've been a customer at The Savings Bank in downtown Andover, MA for over 4 years. From the first…read moreday I entered that establishment, I've never been treated less than a VIP. I love how they eagle watch my checking account, always on the alert for suspicious activity and immediately notifying me when there is such activity. I've used all types of financial institutions during my life time, I've never had such a comforting sense of individualized and personal customer care from any bank I've ever used. The staff at this bank just knows how to make you feel like you're part of their family. Always offering great advice on handling your personal finances and expediently delivering on everything they commit to. It's a small, privately run establishment but, like they say, big things do come in small packages. And here's a true testament to that: Just 9 days ago, I lost my pride and joy pup, Riley, to a hit and run driver. We had just gotten back from a 1/2 day in the woods playing all kinds of fun doggy games. In an instant he was taken from me. Since Riley was 9 weeks old, he use to go to The Savings Bank with me whenever I was making bank deposits. He just loved everyone there because they were all over him, spoiling him with tasty treats and lots of praises. When they all heard about Riley's demise, each and every one of them stopped what they were doing and came to me to console me with heartfelt sympathy and genuine empathy only found in the deepest of kind souls. Exactly 8 days later, I received the most beautiful sympathy card signed by the entire staff at TSB. I was in tears over how sincere this thoughtful sentiment was. I must mention the main people who make this operation the best bank in town. Starting from the top, Maria, the branch manager, who has professionally and watchfully guided me out of potentially financial devastation. She's real, she's honest, and she's down to earth. Love her! Then there's Elizabeth, the Accounts manager. The same as Maria, sincere, sweet, and genuinely concerned about the welfare and security of your account(s). I recently had the privilege of running into Elizabeth and her awesome beau at a restaurant. We all sat together and enjoyed great memories of Riley and shared many wonderful personal stories. A great bonding experience! There's a gentleman there named Matt B. This guy can light up a stadium with his warm, genuine personality. Matt is never anything but right-on with his professionalism, compliments, impeccable manners, and jovial disposition. He runs deep and, for a young guy in his early 20's, exhibits great promise for a very bright future. The teller, Despenza (hope I spelled that right!), is yet another teller who is spot on with superb customer service. Sweet, loving, and down-to-earth, just like they all are. All the other employees there always smile at me and wave from a distance. That's just how they all run, and it's awesomely warming to go there on a weekly basis. Not being a big corporate bank has a lot of merit. You might give up a few perks the big banks offer but, in return, you get the best attention to your financial needs on a very personal level, they never treat you like just a number , they work with you, not against you, and, the most important, they're always watching your back, and you can't help but notice the pride they take in doing so. I can't say enough good about them. I just hope I don't lose a one of them to another financial institution because they're so darn good at what they do. Love you guys!!!

I'm So Happy That I'm A Client of this Wonderful Bank!! I'm A Client of the Methuen, Massachusetts…read moreBranch on Burnham Rd.,...and Whether I Go In To Make A Transaction, Go Into the (Easy to Use) App, or Call With A Question or Concern, I Always Feel Like I'm Their Only Client!! I'm NOT A Rich Person, and Like Many People, Live Pay-Check to Pay-Check, But Everyone, From Assoc. Branch Manager-Nancy LaMonica, to the Tellers, ALWAYS Trea

The staff is very nice and helpful. I went there to try and get a loan and the CEO took me right in…read moreand explained everything that I needed to know about. And she was more than happy to help me out with my financial situation. She helped me figure out what I needed to borrow and we filled out the application. She then ran the numbers and I got my loan. The team is also friendly kind and knowledgeable about what ever you need done. I'm so happy that I am a member of this Credit Union.

Stay far away from this bank. Sadly, they used to be a bank that cared about their members, but…read morerecently everything has changed. They are rarely open, and requested call backs take many days. They locked me out of my online account for almost a week with no oncall support or any means to access the account. Lisa "the president" called me to rudely attack me and say that I spoke with 3 staff already when I only asked for a call back from the branch manager regarding their decision due to an error on my companies end. All this to say, there are plenty of better credit unions in the area, so just beware.

The bank manager, Ilva Velmishi, has gone above and beyond to help my family with fixing and…read morecorrecting issues with our accounts. I highly recommend reaching out to her for your banking needs.

Greg Allen was most helpful! he answered my questions and met my needs, thank you!read more

Fabulous bank, exceptional service and great hours! Moved our mortgage here and we have never been…read morehappier!

From the owner: Reading Cooperative Bank is a community bank committed to providing state of the art financial…read moreservices and products to its customer base. All deposits at Reading Cooperative Bank are insured in full. RCB is made up of nine branches in eight towns, including Andover, Burlington, Lawrence, Lynn, Nahant, North Reading, Reading, and Wilmington. The bank also has full-service high school branches at Reading Memorial High School and Northeast Metro Tech in Wakefield. Member FDIC, Member DIF, Equal Housing Lender.

Brian Grilo is very knowledgeable and passionate about his industry and it really reflects in the…read morework he provides to his clients. Brian is a take-charge person who always gets the job done right -the first time. He is very attentive, listens to his customers' needs and wants, and seeks the solutions before being provided the problem. He is a very dedicated and trustworthy person whom anyone would be lucky to work with.

From the owner: Santander Bank is a direct lender, we offer residential mortgage which include, Mass Housing…read morePartnership, Conventional, Jumbo, VA FHA, first time home buyers, refinance, cash out, equity lines, home improvement loans, fixed rate, and adjustable rate mortgages.

I have been banking here for years. The people are friendly and professional. It's a nice hometown…read morefeeling when you walk in there.

This is a great local bank with excellent staff and knowledgeable service. We use them for our…read moreneeds and also for our mother. They go out of their way to serve. I have been very happy to work with them and feel they are competitive in interest rates and services.

By far the worst commercial Bank for service and the way They handle operations... runread more