I've been using Storage One @ Benson for at least five years now as my work storage unit, and it's…read morebeen an overall good experience. Pricing seems fair for the area and it is an ample size. Service here has always been pretty kind the few times that I've needed help, and they've always been super responsive if I need help getting payment links reset or changed. Parking lot here is a little on the small side but I've never been here when it's been crazy busy. They also have dollies to use which is always helpful for getting things to and from my car! Will definitely continue to give them my storage business as a result of years of positive experiences! It's a little farther than I would like, but it's easily accessible when I'm on my way up to Seattle anyways, so I make it work.

1 Star (only because 0 isn't an option)…read more I've had a 10x7 unit at Storage One at Benson since January 2, 2016. For the first several years, things were fine -- mostly because of Nicole, the former manager who actually cared and knew what she was doing. I also had 24-hour access, which was essential for me because I store expensive tools I use for work. I got this unit specifically because of that 24/7 access. But once Nicole left, everything went downhill -- fast. Suddenly my on-time payments weren't being recognized, and I started getting flooded with emails and calls claiming I hadn't paid. Totally false. Then came the spotty access. Sometimes I'd get off work and be locked out of my unit for no reason (code wouldn't work). For someone who depends on secure, reliable access -- this was a nightmare. I had always paid at the end of the pay cycle -- and Nicole never had an issue with that. But after years of doing things the same way, I decided to adjust my payment date to avoid the drama. I even paid extra to cover the shift in date. What happened? I showed up, and my unit was locked. To top it off, the new guy working there had a major attitude problem. Didn't explain anything, didn't apologize -- just walked over, unlocked my unit in silence, and walked away like I was the problem. For the last 2.5 years, it's been pure chaos. Constant employee turnover, staff who don't know what they're doing, and a total lack of customer service. It's like they're running a revolving door operation over there. I've since moved to a much better storage facility -- indoors, cleaner, more professional, and half the price. I should have left years ago. Until Storage One at Benson gets its act together and starts hiring competent, respectful staff, do yourself a favor and take your money elsewhere. If you value peace of mind, reliability, and decent customer service, this is NOT the place for you.

Pros: Management and Staff are very helpful. Sometimes, they even are lenient on the rules…read more Cons: The cost of renting long term at public storage is very costly. You only get one late fee forgiveness per year. My advice is if you're looking for a short term storage rental between moves you should go here. If you need long term with a reliable rate, go to a place that isn't a money grab. As of 05/31/25 *Late fees vary between $20 to $30 dollars *One month after due date to make a payment before theres a lien put on your property

Better security, lots of my things were stolen from my units. I had three units all the same size…read moreone for $65. One for $89. One for $120. I emptied out the two higher priced ones and they raised my last unit ($ 65. one to $120. My stuff was in there for 19 months. Massive rodent problems. Lots of my stuff was chewed up and there was a ton of dung inside and outside of my bins. Bummer situation. I would look further for my storage needs.

I cannot say enough about Skyway Self Storage, and their level of kindness and professionalism…read more Bobby, the on-site manager, is extremely caring and makes sure to see to it that favoritism is not an issue with any occupants; but rather to enforce a secure and inexpensive storage facility, that is well-maintained. If I had a choice of Skyway or commercial outfits, such as Public Storage, Skyway is indeed well-worth the drive; not to mention, locally-owned. Should I ever need further storage in future, they will be at the top of my list.

Just wrapped up a 6-month stint of storing most of my belongings here while I enjoyed a temporary…read morehome that would never fit all my stuff. Bobby the owner was welcoming, attentive, and held boundaries for the space well. My unit was located near a door I could load in from so that was awesome. Overall my items were safe, kept dry and scent free. No security issues which is important for me. The location of this storage facility is unique as it's located on a hill near a bus stop, so loading from a wheeled cart into your car can be a challenge if you park in the hill spots. The movers had no problems though with their hand trucks, so it's not a huge deal but worth mentioning. There are a few level spots you can park in to avoid this. I would definitely store here again knowing that all is safe and and secure here and Bobby really made it a pleasant friendly experience!

It was my first time renting a storage space in over 20 years. First, I went across the street to…read moretheir competition, but the office was closed during office hours. I found Factoria Security Self Storage by chance. Cork was professional; he went above and beyond to find the storage space I was looking for and made the process easy. Once we had completed the paperwork, I was in a hurry to leave. Cork offered to return to the storage, lock up the unit, and return the keys to me, which I appreciated.

What a great business. Family owned. I have been coming to them for several decades now, starting…read morewith my brother who rented here, then my dad for 4 years. Friendly, professional, down to business, also down to chat about anything and everything, especially sports and family. I feel that the owners truly care about each and every one of their tenants. The facility is clean, heated, never an issue ever. I absolutely love this place, and will continue to use them if I need to in the future.

We started using them when we moved to the area in 2018. The building has always been incredibly…read morewell looked after and clean. We never had to worry about our things in storage. That would've gotten a four star review - they were great and better than anything else we've used. But they got five stars because of how they went way beyond over the last few months. We decided to move and needed to store our things before it got loaded. Ariel did everything to make this the easiest and most efficient move possible. Getting the units, dropping the units we didn't need, help getting a truck, loading and offloading by the movers etc - every single time the team made it as smooth as you can imagine. And ALWAYS with a smile. Not just brilliant professionals but great humans too.

We could not have been more pleased with Issaquah Newport Way Storage. Excellent; service,…read morefacilities, and price, and everything else. Safe, secure and modern technology. Ariel and the rest of the team were very efficient and professional. We HIGHLY recommend them.

We needed a storage unit upon moving to Washington and this place proved to be the perfect fit from…read morethe beginning. We had our belongings shipped U-Pack and they will deliver your goods that you loaded on a trailer and give you three days to unload. Worried about finding a storage facility that would be accommodating to this was a little stressful but when visiting the facility they assured this was no problem and something they were accustomed to. Our tour of the facility, really impressed me. Well lit, great security, very clean and great customer service. I should mention that we have changed units too. We are now in third unit. As we moved into our place and had less items to store, we moved Into smaller units to save money. Moving was easy and painless as they have elevators, wide halls, lights, and flat bed dollys to help move your items in and out of units. The storage is facility is locked by gates after 10pm. To enter the building and elevator you have to enter your security code. The place is well surveillance with security cameras too. My only gripe is that I have to do new paperwork every time we change a unit. But I guess if I had switched to a another storage i would still be doing paperwork - so I guess I get it. Anyways - highly recommend for all your storage needs.

Price was fair. Got it ok n a special. Clean and secure. Worked out great. Recommend to anyone…read morelooking for long or short term.

Cass and Brittany were absolutely wonderful! Thank you for being so kind, friendly, and helpful!…read moreI'm so glad we chose you guys to store with!

Attentive service, friendly staff and secure facility. A huge shout out to Jordan for his amazing…read morecustomer service! With limited space at home we needed a place to store our new travel trailer - Storage One on 4th to the rescue! Our unit is climate controlled, has lights inside, and is close to home. I highly recommend Storage One on 4th!

Sandra was very helpful, knowledgeable, and efficient. I suggest her boss give her a promotion.read more

I do not recommend using this storage facility. They' offer excellent introductory rates but will…read morerapidly raise your rental rates by large percentages. The late charges are also exorbitant. The property manager was polite until the move out after raising rent over $150 since move in. Then she told us we couldn't hold the door open for the movers. Rent somewhere else if you don't want to have to move again within a year to an affordable unit.