I spent 2 days trying to get a simple unit, I even did direct withdrawals. First day was an hour,…read moresecond day I get a call that I need to go back. No big deal I do, to find out none of the paperwork was completed and the cherry on top was the lock on the unit doesn't work. They tried to upsell to a larger unit- was this on purpose?? I already paid for premium so that I didn't have to use the elevator since some reviews say they weren't always functional. Bad business!

Friendly staff and clean place. Got what I needed for a great price. Definitely glad I went with…read morethis place!

A great friendly secure place to get a storage unit. Quick service and there a few available units…read morethat I could pick from. I feel super lucky finding this spot. It's also near the airport and less expensive than the other airport locations. I'm really happy with this storage property.

The new manager decided to raise up my storage 25% each when I was told they were only allowed to…read moreraise at 10% now he is making it difficult for me financially I went in to talk to her about you didn't get a raise last year personally not my problem, but they didn't do it last year but now raise it up to make last year it was really really rude to me and option pay the rent increase or terminate and move my stuff I hope this manager does not last much longer. She is very rude.

We had a great experience with UNITS. We got our floors refinished so we had our furniture stored…read morein a unit on our driveway-- which is long and narrow, there is no way their truck would fit down it (9' wide). The skilled operator put the unit on a smaller platform with wheels and used a remote control to drive the unit down our precarious driveway. He maneuvered it beautifully and parked it squarely in our driveway. UNITS was very communicative, even responding to one of my emails late in the evening. I would definitely hire them again.

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

The person who worked there was friendly and helpful. This criticism is aimed at UHAUL.com and the…read moreowner of the location, who clearly is operating understaffed. 1. The UHAUL online reservation system really needs some UX review / user testing. Does not work intuitively or follow user logic at all 2. I selected mobile check in for a time before the location opened but when I got there the website told me I had to wait for the location to open. Jammed up my plans. 3. The moment the location opened, there was a sign on the door saying the attendant stepped away with a phone number to call. The number was not answered. 4. When I returned the van the location was closed for lunch with no advance notice of that, and no drop box. I just left the van and left. In all, total lack of focus on customer experience.

This is regarding renting a U-Haul at this location. I rented a box truck. When I arrived, no one…read morewas in the office and I had to wait 30 minutes for the office person to get there. Then I had to check myself in for the truck via texts sent to my phone. The check engine light was on. The tires were bald. I put a penny in the groove and the tread had less than 1/8" left. I did this for all four tires. I had to go on 405 during a rainstorm and twice the truck hit water and tried to skid into the guard rail. I didn't have a choice about not taking the truck as it was the only one and I had to pick up furniture on that day or it would be put back on the floor. Also, the driver's seat adjustment didn't work. I received and returned the truck 3/4 full. I drove 17 miles. I took before and after pictures of the gauges. Even though I gassed the truck up, I was charged for 6 gallons of gas. The paperwork shows the gauge said 1/2 full when I returned but I took pictures that show otherwise. That would mean this truck got 2.8 miles per gallon, for a 10-foot box truck. This is unacceptable. They are not answering the phone so I can't talk to anyone about this. They told me if I had issues with the truck to call U-Haul, I can't get through to them either. This truck is not safe and the gas situation is shady. The only reason for two stars is that it is U-Haul's decision to put a dangerous truck on the road. It was the Tukwila Storage who wasn't there and made the decision to charge for gas that was fraudulant.

I am not happy with the Customer service Public Storage has yet adjusted my bill after one month.I…read moreswitched storages in July and Managers she made mistake on billing.Staff is rude on the phone at this location.

I rented a unit under standard terms and standard price. E.G. no temporary discount or move-in…read morespecial. After 2 months, they sent a notice that the price was going up by 85%. This was a total bait and switch and this type of business practice should not be allowed.

A temperature controlled, well lit, clean, brand new storage facility!. Everything is fresh and…read morethey have a nice place for you to pull up should you have a moving truck. They use barrel locks on their doors, which I like because no one can cut your lock and take from you. The staff was polite and competent and the prices were way better than other storage facilities near by (I've tried them all in my times here!) I feel my stuff is safe. I'm happy I chose to do business with them.

Zero stars should be an option…read more Facilities look nice and staff may seem friendly, but management is terrible. Stay away from StorQuest Storage. Prices increase frequently (sometimes every 3-4 months), and what is promised verbally is later changed or denied. Once you're in, the rules shift and the customer has no real support. Billing is a major concern: auto-pay charges can be inconsistent, additional fees (including insurance) may appear even if you already have coverage, and refunds are extremely difficult to obtain. I have also seen multiple reports from other customers about belongings being auctioned after short delays in payment, even after years of renting. Do not rely on verbal agreements. Document everything. Consider other options.

Great experience all around with this company. I would hi recommend them to anyone looking for…read morestorage in the area.

From the owner: 24-hour Access Great Customer Service…read more Digital Video Surveillance Online Bill Pay Drive-up Access Gated & Fenced Covered Parking Conveniently Located Locally Owned and Operated

Expect your rent to be raised consistently and for a hefty amount (ours went up 50% the first year…read morethen another $50 a month the next). They do not honor web-posted prices (my unit is being advertised at $54/mo but they are charging me $80/mo). They do not return phone calls. The chat is useless as all they do is pass your information to the location so they can call you back (which they won't). Zero interest in customer satisfaction - 1000% interest in profit. UPDATE: got somebody to call me back to tell me why the website price is lower than what I'm paying. She said the "website price is to lure new customers and they will get a rate increase to match what I'm paying in six months." I mentioned that the website doesn't state any of this and she says they don't have to. Well, there you go.... buyer beware!

Staff here is great, we got a good deal, and the place is nice and clean throughout. Security seems…read morepretty good, but we've only been here a few months

Very secure and clean facility. Great customer service and unbeatable prices. Staff were very…read morehelpful too.

Replied quickly, within an hour. Dennis gave me all the information I needed and answered all my…read morequestions. He did not pressure me into renting a storage unit immediately, just told me to get back with him when I was ready. Great prices, I will definitely be renting a spot when I get my you-know-what together. I have pretty much everything I've ever purchased along with the box it came in