The facility is clean and well lit. There are plenty of carts to use in moving things around…read more My complaint is with pricing. Six months after moving in, they increased my rent by 42%. I stopped at the office to ask why, and was told "our company does that every six months or so." I also emailed them twice asking for a better justification of such a large increase and did not receive any reply. It's clear what they are doing. They offer what appears to be a good price up front (ignoring the first two months at half off as everyone does that), then once you get everything moved in, they know you can't easily just move to another place so up goes the rent.

If you want to get your items stolen, use this storage. We had a theft incident in one of our units…read moreand while the company advertises that they have video cameras on site, they refused to share any footage of the incident. The manager actually said "good luck getting your items back." Super unprofessional. We escalated to corporate and they refused as well. Either their cameras don't work/store footage or there is something sketchy going on. Definitely not safe.

Great friendly service getting my new storage unit. I got their special of 3 months 50% off which…read morewas an excellent deal for me at the time of a very stressful move.

RIGHT NOW I AM BEING HELD HOSTAGE. THEY LOCKED MY GATE CODE SO I CANT GO IN OR OUT WITHOUT THEM…read moreLETTING ME ANDDI SM SITTING AT THE GATE WAITING AND THEY CAN SEE ME ON CAMERA BUT THRY WONT LET ME OUT currently rent a 10x20 unit here and their customer service is non-existent. They really only want customers who are going to fill the unit, leave, pay the rent every month but never need access to the stuff they store. The other day I had to pull half of my things out in order to access the item I was looking for and it took a good couple of hours and one of the office dudes comes wheeling along in that goofy golf cart to scold me about having my stuff in the hallway. What am I supposed to do with it? My rent is paid and I'm there working away and I am hassled why? The top building is always dirty, the lowest building attached to the office smells like an ashtray, I am talking the whole building b/c the office dudes sit in the first drive up unit and smoke and it's pretty likely anyone storing anything in that building is going to discover the stuff they stored smells like they are smokers. The guy with a unit right across from mine told me (as he was moving out) he found a bunch of rodent droppings all over his stuff inside his unit. My advice is take your business somewhere else this place will make you feel like you matter very little and you can get treated like that anywhere. I'm moving out as soon as I find a new storage place. Here is an update: since posting my review here, Sherlock Storage sent me an eviction e-mail stating that I violated the lease agreement and they cancelled my gate access and I can only get into my unit escorted by someone from the office during their office hours. This is not right!

Excellent value for a secure, large unit with temperature control. The biggest reason to go with…read morethem is their security. The owners live on site and do a great job with security. Which does mean you have to follow the rules, but what you get is the peace of mind that your unit is safe from theft or damage. Accessing the unit is easy, the bay is huge, the elevators are large, and I've never had to wait on someone else to access my unit. They have a bunch of dollies on site and their shop is very fairly priced if you need a lock, boxes or packing material. The building is gated making it even more secure. I highly recommend this place especially if your items are valuable or would benefit from temperate control.

I recently moved out after renting a large storage unit from Peoples Storage for a year. I was in…read moreand out of the facility quite a bit as I moved stuff around. The facility is clean and bright, climate controlled, and the elevators were never out of order and there were always carts available. Move-in and move-out were hassle-free, and the folks who manage it are really, really nice. This is a really local facility, and it shows. Overall, I can't imagine a better storage experience!

Love this place! Family owned and operated. Super friendly staff. When I needed storage I checked…read morearound the area and they were the best priced. Even have free bottled water year around and popsicles in the summer!

RUN AWAY!!! 18% rent increases!!! Decent storage options, with gated access - though they have rats…read moreand their response is "well, we're by the river. we'll give you poison to put out". To top it off... the last couple years they've been raising the rental costs A LOT. This year's rent increased 18% - I understand inflation increases, but the average inflation/cost of living is only about 2%. It works for them because we are a captive audience due to the hassle of moving a storage unit full of stuff.

Money Saver Storage? No way! Worst liars in the business. They respond to complaints with lies, and…read morefail to add their name to the lies, which is a dead giveaway that what they say is false. Rarely anybody on site during the hours they say, facility in disrepair with broken lights, missing carts, doors that don't unlock, inept employees that blame the customer for their lack of maintenance. No wonder they have so many units that go up for auction. Too bad there is no option for ZERO stars.

Very difficult to move into and out of at least 1 building; parking lot is on a hill, don't…read morerecommend this place...

I have been a customer for over 5 years. The facility is secure, clean, and accessible. The staff…read moreis responsive and has been consistent.

Terrific family owned storage facility. Kind, thoughtful, responsive owners were happy to assist…read moreand answer all questions. Please support this local operation!

This place is clean! They even have rodent traps around the property to ensure no rodents would…read morenever get in ur storage unit. Ryan was incredibly helpful throughout the entire process! He is kind and even helped us open our storage as it got stuck! I would definitely use Kenmore Self Storage again if I need a safe place to tote my belongings.

I'd initially planned to be gone only one year when I first started storing my belongings at…read moreKenmore Self Storage. This unexpectedly turned into three years (thanks, COVID). Luckily, I didn't need to worry about a thing. The office is highly responsive and helped me coordinate my move-out from several states away, and when move-out day came, they helped me ensure that the process was seamless. If you need to store your things short term or long term, definitely give this location a call. It's immaculately maintained, including a beautiful garden, and the service is friendly and helpful. They're also the best value in town and super-secure.

I have been using storage here for a few years and it has been great! The first year, I had a 5x10…read moreunit in the indoor hallway. Super easy to get to and lots of parking by it, plus there was a communal dolly in the hallway that we all kind of shared and it SAVED me. I wanted to upgrade to a 10x10 and found it to be easy. I will say- do not request to switch units until you are ready to move your shit. I had 24 hours between paying the difference and needing to be out, so be ready! This is more of a company policy than a note on this location. I love that I can access this location on an app. I hate getting out to type the numbers, esp in the rain, so this is super easy for me. One time my app and code weren't working, so I called and got no answer. Within a few min, I got a call back, and the owner let me know she was in a meeting but would do whatever she could to help me, including wait at the gate to let me in. I was able to get back in and get everything reset quickly with her and was SO grateful for the fast help. It's nice having someone on site to help so that I don't have to call the corporate number. The autopay is easy. I love the system. This is a great location for me and is super easy to park and get in and out of.

Increased our rent over 25% in just over one year. We were told the new rate reflected the going…read morerate in the area. We have found at least two other facilities that are significantly less (by over $100).