Excellent customer-focused service, consistent follow up, efficient and accurate filling of prescriptions. Have competitive prices. Staff polite and friendly. read more

Following the suggestion of a retired pharmacist family member, I made the switch from Rite Aid to Realo. I'm so glad I did. There is never a big wait and if I'm ever looking for something over the counter, the pharmacist will come out and help me find what I'm looking for, helping me pick the best product, based on my needs. They also have a drive through that usually isn't busy and they always take care of things with my doctors office if there is ever a mistake (ex: my doctor accidentally prescribed the wrong medicine and the pharmacist at Realo called to get everything straightened out). They do the things that you would just expect a pharmacy with good customer service to do, unlike the big chains. read more

I am so thankful for the assistance Realo has given me in assisting my brother who is a quadriplegic. He needed several supplies for a pressure wound. Brian and Cory as well as their staff went over and above in order to help with specific needs. Thank you so much!! read more

I've been using my local Realo for approximately eleven years. They are always nice, and work well with my physician quickly, if there are any refills needed,etc. As I am chronic pain patient, and have a pain contract with my doctor on file stating I won't go looking for pain meds elsewhere, and will fill my Rx 's at the same pharmacy. Realo, in this case, where they know me by name, and even the brand's of genetics I prefer. (If they tell you all genetics are the same, they are k painful lying to you. I'm living proof. But additionally, they go out of their way, consulting with my doctor, helping find alternative options if my insurance doesn't want to pay for certain medicines. Sounds like some aren't as well run as others. I suppose I'm lucky. I've never been treated like a junky, I even showed 3 of their primary pharmacists the MRI images one day on the way home from picking up said images. I also get spinal injections from a neurologist. Everyone acknowledges that I must be in pretty consistent pain, and such medicines are the only thing that help any...I just be honest with everyone from my Doc, to my Neurologist, to my pharmacist. If you are treated like a drug seeker, perhaps you are acting like one? I've seen grown men throw fits when there was some issue with their pain meds. Trying to get a fill around 10 days early was one I overheard. Sounds suspicious to me. And the laws are tightening all the time on opiates, because of drug seeking addicts. They are the ones that make it hard on legitimate pain patients. I've been told I may need schedule 2 meds for the rest of my life, so I've watched the rules change over many years, and seeing how my meds are affected. Because of low inventory I've had to find a temporary substitute too man times. If people didn't steal entire 18 wheeler loads of nothing but oxycodone, it wouldn't be SO difficult to get a prescription for ANY pain med prescription, for those in real pain with a valid need.. read more

I've always been able to place orders for things they didn't have (for much cheaper than ordering online) and it's been available for pick up 9/10 times in less than 48 hours. They're very friendly, prompt, and have great customer service. I don't have any prescribed medicine that I take but in the future if I do, I'll make this my pharmacy of choice. read more

I have a serious chronic condition and have to take a brand name medication that sometimes is difficult to find because of manufacturing issues. I end up spending a good day or 2 calling pharmacy to pharmacy to find availability. I am always pleasant despite my situation which stresses me because without the medication I experience immediate serious health crisis. The last few times I called Realo, I was barked at basically. Just a very rude tone. When I ask if any of the other Realo pharmacies may have it. The person barks at me " I don't know, call them yourself." At other pharmacies they can quickly and easily look up the stock of their other stores which helps me immensely in my search which like I stated earlier often takes days of phone call after phone call. I understand they have no control over drug availability. I am just asking for any support they can offer. If they can't look up stock in other Realo's it never hurts to say KINDLY " I am sorry but I don't have that information you will need to call them" If it was once this has happened I would chalk it up to a person having a bad day. Repeated treatment, poor choice in staff. I will not give this store any of my business and I will convey to their other stores the experiences I have had. Jeez, a simple act of civility and respect from those posing as people supporting others in need of healthcare assistance I guess is too much to ask for this day and age. read more

The only pharmacy I would use from here on out. The pharmacist (both of them) know me by name, what my medications are and are always so pleasant and helpful. No wait, one on one help with product selection- not just the "its on aisle 5" approach. They really go out of their way to make themselves an intricate part of your wellness and healthcare plan. read more

Recently I switched to Realo looking for a pharmacy with better customer service. Quickly, I began to see that I should have taken my business somewhere else. I just had extensive back surgery and needed my pain medicine filled; they gave me the run-around saying they did not fill out of town prescriptions and needed to speak to my doctor's office. My doctor's office quickly became irritated with Realo having to play phone tag, and worst of all they lost my prescription and had to track it down!!! Overall it took a few days for me to finally get my pain medicine that was needed after my surgery. I had attitude problems with some of the staff as well. I talked to other people who had out of town prescriptions and they were filled immediately without the need for Realo to call the doctor and they were first-time prescriptions just like my prescription. I guess they show favoritism to certain customers, so I will not be going back to Realo again!!! read more