Mr. Bruno was very kind and very helpful in explaining what we needed. He is very knowledgeable…read moreabout what he is doing.

Main drain clog, for starters the tech arrived after the scheduled timeframe due to other projects…read moretaking more time than expected, overall the tech was great, he had to remove the toilet to rod out the drain pipe because the ridding machine wouldn't fit through the crawl space access, he discovered the toilet flange was starting to deteriorate so he recommended sending a plumber to replace the flange. The tech took care of the clog and cleaned up after him self, final cost very expensive even after the coupons. The Plumber showed up a couple hours later (while everyone was sleeping) and replaced the flange and 90° fitting in the crawl space (very noisy) and reinstalled the toilet, the price he quoted was shocking, it seemed strange that he was able to negotiate the price down to $575 which was still very expensive. Overall complaint would be cost and the plumber left a bit of a mess, he left the toilet bolts long and didn't reinstall the bolt covers.

Prompt, professional polite and responsive! Cleaned up and was courteous and quickly identified…read morethe problem.

Called to schedule service at my home for a lot of work; replace hot water water, sump and ejector,…read moreand some other things. Initially was told the owner was the only one who could give an estimate. Had to wait just to schedule. Two days later I got the appointment for the estimate. On the morning of the estimate I get a text approximately 40 mins before the estimate saying the appointment needed to be cancelled and they would call the following week to reschedule.....and they never did. Another local company got the business. If they can't complete something as simple as an estimate, I wouldn't trust to do the work.

Had a general tune-up of my A/C done by them. Was cheaper than competing quotes and the tech was…read morevery thorough and explained a lot of things to me. Very professional and cleaned up the outside mess as well.

Go to Yelp for the real, un-monitor reviews. BEWARE. They…read morehave good reviews, but here is a breakdown of the one star. Would be negative one if possible. EDIT - They left trash behind. The bucket with all their unnecessary rebuild junk left next to the toilet. For those who have frustrations dealing with AI and auto-booking... they have an annoying robot who books appointments who cannot differentiate members from non-members. Took two phone calls and 6 minutes to connect to an actual human.The things meant to help are harming us. Pay people, not machines. Regarding machines, the plumber took a quick look and confirmed it was the fill value not doing the job. Something I told my mom I could fix easily with a part from ACE. He quoted $368 for a rebuild, which didn't need to be done. I replaced the flapper and chain about a 6 months prior. Not only is this an easy DYI fix with a $20 part, but he tossed the 6 month old flapper and chain. He tossed the work I just did. THIS DID NOT NEED TO BE DONE and it's insane to charge that much. It already costs members $69 to come out, and $368 is with the member discount. I am not the home owner, so I have no say so in approving the work. I have builder friends and my neighbor (HOA) agreed the price is insane. $437 to fix a $20 problem. This is 2026 and my mom is on a very limited fixed income. I spoke to Ben the manager, asked for a breakdown. If the up-charge was the parts or labor. He said there is no break down and that's what it costs. I could not have been more angry with these people. If you know nothing about plumbing, than learn. Because it ridiculous to be charged that much for something so easy to fix.

I found Jonathan through Yelp, and quite honestly, he was one of the few people that responded…read morethrough "Request a Quote" via the Yelp app. He called me late Thursday, and swung by first thing the next day. Jonathan was very professional and courteous. He has done many years of heating and cooling, before broadening his scope with general contracting. I have a weird "low boy" electric water heaters located in a weird corner under my kitchen counter tops. To even get to it, you need to pull-out the dish washer, and crawl underneath to it. Jonathan assessed the situation, and since my electric water heater is unique, in the sense that you can't just go to your local Menards or Home Depot to get, he took the effort and called over 5 different Chicagoland places. We were lucky enough to locate one, and only one in all of Chicago, that was available on the same day. Jonathan drove over and grabbed the water heater. He assessed the situation and estimated the amount of effort/labor and quoted me a fair price. Even though the work took a lot longer than expected, Jonathan did not charge me extra for it. Overall, the job was completed as expected and I now have hot water, minus the leaking water for my condo neighbor below. Jonathan is also a former Marine and has many funny and interesting stories to tell. Very nice guy and likable.

Great work, reasonable priced, very competent And probably…read morevery busy so question when you can or wait around it's worth the wait

Mike did a great job, reasonably priced, and I would recommend him for your plumbing needs. Five…read morestars.

Mike replaced my water heater today. He responded to my call quickly, and was able to complete the…read morejob the same day I called. He was very professional, friendly, conscientious, with good communication. Overall a great experience and I will call him again if I have e another plumbing need.

Made the appointment and Mike came out to see what I needed, which was toilet and faucet…read morereplacement. He was able to do the faucet that day and came back the next day with Ron to do the toilets. Mike answered all of my questions, was friendly and helpful. I worry about my sumo pumps and had several questions for him about that which he answered. Wi

repeat customer of Downing. two days ago, requested numerous repairs 16 supply valves and three…read morevanity faucets, completed the very next day (yesterday). today, found another independent issue, completed same day today. the response time, workmanship, and repair costs are reasons to consider this company. thanks Elizabeth, Bob, Chad

From the first initial call to the office to the end of the job was met with such care and…read moreexceptional service. They were timely, professional and great at talking us through everything. Even going above and beyond to explain how to maintain heating and cooling for optimal use! Would recommend highly and they will always have us as a client. They are go to!!

We are a business that produces a lot of heat year round. It gets very uncomfortable without our AC…read moreunits working properly. AAA was very understanding and got their technician (Cory) out right away. He diagnosed the problem and got our systems running. We can breathe easy again. Great service from a great family owned company. AAA is AAA+.