Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

Since my initial review we HAVE called Victor on two seperate occassions. The first was to repair…read moreour dishwasher (replace the upper rack which had broken) and th second was to repair our dryer which had a sensor issue. He was able to complete both tasks and we were very pleased with his work and knowledge. I highly recommend.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

My dryer had an issue and I used Yelp to get some estimates. Semper Fi was quick to reply. He…read moreasked about the problem and gave a quote, which was what the cost of the repair came to. I was surprised that he was able to come on the same day. He was in and out in 15 mins. Highly recommend!

8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

These folks are a pleasure to work with. They know what they're talking about, communicate clearly,…read moreand get the job done in a prompt manner. My dryer had a part that was on endless backorder and Electro Mechanical Service Professionals tracked one down on the other side of the country. Their pricing was fair, especially considering their professionalism.

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

They came quickly and analyzed the problem. They didn't pressure me to do unnecessary repairs!read more

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.

Our fridge water filter housing failed and Mr. Appliance diagnosed it quickly, got the part fast,…read moreand Brian replaced the housing quickly while explaining clearly what had happened. The coils were very dirty as we have two dogs who shed and he cleaned them in the process. Pricing was very reasonable and clearly itemized on the estimate. They will be my go-to for any appliance repair in the future. They notified me in advance about part delivery timing and when the tech would arrive and he got here on time and was very efficient, good to have a service like this in Tucson.

The Mr Appliance OV team worked hard to try and solve our problem with our oven. I really…read moreappreciate the diligence to find the correct parts. I would recommend their services and found them very honest and all techs and admin. exhibited a high level of customer service.

Even though my old washer wasn't fix, the repairman didn't try to recommend a repair that wasn't…read moreworth the cost due to the age of the washing machine. That in itself was impressive with a lot of shady businesses out there, just out to screw you I appreciated the honesty. Very professional from the dispatcher to the repair tech. If or when I need an appliance repair, I have this business now in my the contacts in my iPhone.

Robert was great, efficient, and quick. He was straightforward in the pricing and was able to…read moreassess the situation the same day. Parts arrived two days later and it was like it never happened.

Christy's did an amazing job of finding me an appropriate refrigerator at a reasonable price, added…read morean ice maker, delivered & installed the next morning. After wasting time at Home Depot, my dilemma was resolved at Christy's in 30 minutes. Cameron was awesome and customer service excellent - HIGHLY RECOMMEND!

I've loved Christie's for 40 years and have bought all of my appliances from them during this time…read more They've always made me feel like a valued customer, and their repairmen and salespeople have always been top-notch. However, there's a new manager on the scene now, and his obnoxious behavior has just about made me decide to shop elsewhere when I need another appliance. He charged me $101 for an unavoidable second visit to move an appliance, by dolly, from one room to another. The process took about five minutes. When I wrote to him and mentioned my 40 years of loyalty and the ease of the job, offering to pay half of that amount, he used AI and sent an almost sarcastic response conveying that my long-term loyalty did not matter, that he cared only about the fact that his team was out using up gas. It was obvious that in his mind, I--the customer--didn't count. So beware; this new manager cares about PROFIT, not about the CUSTOMER!! I hope his tenure is a short one.