This spa is in desperate need of updating, it has literally looked the same since the 90's. Went…read morefor facial and massage, both were fine, staff very friendly, esthetician pushing product, I felt like I had to purchase, ended up buying items, the moisturizer had clearly been opened, the serum does nothing, very expensive and over rated. Probably won't go back, my family gave me a gc to Puffers, which is like night and day.

For over 20 yrs this was my go to place for certain services but I had such a terrible experience…read morethere in May I will never return. I was so upset and disappointed I even mailed a letter that had to be signed for to one of the owners. I never got a response of any kind from her. I had a one-hour massage scheduled at 1230 with Nicole. I came in early, as requested, to update paperwork as I had not been to the spa since before the pandemic. Jim, a partial owner, informed me that Nicole was running a few minutes late and this concerned me immediately as I had a family event right after my services. I informed Jim that I was on a tight timeline. He acknowledged hearing me, and then continued his phone calls searching for loam for his lawn or something. It was clear that his mind was not on his business or his customers. After I had been waiting for 45 minutes, Jim left the front desk and came back a few minutes later stating Nicole had had a problem with the table. When she finally came to get me she was not apologetic and blamed the delay on the table. A 45 min delay b/c of the table?! Are you serious!? I wondered how long it would have taken her to start my service if Jim had not checked in with her b/c she did not call him for help. I understand that sometimes things happen that are beyond our control but her approach really communicated disregard for customer care and satisfaction. She was very disengaged and it was clear she wanted no part in the conversation I started as she wandered off and I had to ask where she went. I asked both of them what we were going to do as I had booked services and was now running very, very behind. I then learned my pedicure appt had been moved to 2 PM without my knowledge or confirmation. If staff need to modify appointment times, patrons really should be consulted. Jim made a halfhearted attempt offering me a service I did not want at a time that was 45 min away when I had already been waiting there for 45 minutes. I am sorry, but this was completely unacceptable. I left without receiving any of the services I scheduled weeks in advance. Most of the staff I have worked with there over the years have been great. Nicole was definitely the exception. But don't expect much in terms of hospitality or customer service.

I notice visible results after every facial. The Skin Studio uses the highest quality products and…read morealways has a new add on special that is fun to try! Pumpkin facial !!

Kerri is amazing. Reasonably priced for exceptional service. Left feeling so relaxed and my skin is…read moreabsolutely glowing.

Leslie is a true professional and eyebrow artist. I drive from VT to see her regularly and am so…read moregrateful to have found her. She is truly gifted and helps me put my best face foward. She understands facial shapes and knows just where your brow should arch. Also worth mentioning she is one of the very few people I trust in the bikini area! Leslie offers a multitude of services including facials and eye lash tinting.

Desperate to tame the overgrown bush I call my eyebrows (yeah, save it, perverts), I walked into…read moreSkinsations on a rainy Friday afternoon. Once I entered the room after some difficulty with the door, I asked the woman who had been watching me whether she took walk-ins. "Well, I have a full schedule today, what did you want done?" "My eyebrows," I said, pointing to the overgrowth of hair where my brows had once been. "That's easy enough!" She quickly explained that her next appointment was running late and whisked me behind the divider into the other half of the room. It was only then that Leslie and I exchanged introductions and she gave me the fastest and most painless waxing job I had ever had done! After ten minutes, she handed me a mirror. Not a single hair was out of place; my brows were tidy and nothing close to the monstrosity they had been. All for the same price I had been paying before! Leslie is a professional, friendly woman that KNOWS HER STUFF. Meeting her was an absolute pleasure and you can bet that this is one small business that I will continue to support!

I have been contacting this place to get my results after ending my last appt which was in March…read more We are now in June and after several msgs and text msgs no one reaches out. It is very expensive $3,000 which I paid knowing results are not guaranteed but good customer service comes with that and it should not be this difficult to get my results.

This place removes negative google reviews. I originally posted this exact review on Google and…read morejust a few days later it's gone. So, here it is again! Posting under a pseudonym for privacy. 1. Ashley, the owner of this spa, is a mean girl. She shit talks other customers... to the customers. She comes across as very insincere and more concerned with being friends than providing good customer service (hence, she will gossip about other customers to you). 2. The Wellness membership, particularly Wellness Plus, is NOT worth it. You're left on your own to figure out how to turn on the equipment because most of the time they're so low staffed (prob due to the above - there seems to be super high turnover) that there's no one to assist you with things like the cryo or the "brain tap". Plus, the headphones for both the brain tap and the zero body bed seem to be out of order or not fully charged most of the time. Also, the infrared sauna is a joke. It's always set to ~160 degrees, yet for some reason it's never actually warmer than ~145. It seems to heat up SUPER slowly, so if you're in there for 15-20 mins, you're lucky if it rises an additional 2 degrees. Their red light mats seem to be cheap/sketchy as well. The first one they had was replaced after only being used in the spa for a few months. The new one is by a brand called "Exquimac", which looks to be some shoddy brand from Amazon - https://www.amazon.com/Exquimac-Red-Light-Therapy-Body/dp/B0DRCZQDBK - It's kinda sketchy how there is literally zero info about that company. I have real doubts that this red light mat actually does anything, even though you have to pay extra for the Wellness+ membership to use it. 3. They changed the structure of the equipment reservation for the Wellness membership. It used to be that you could book each individual piece of equipment for specific times. Now, you can only book an hour to an hour and a half of wellness - and fight with the other customers to use the equipment that you're interested in. 4. This place is not relaxing. It has much more of a salon vibe than an actual spa vibe. If you're looking for a place that truly values customer service and has amenities that actually work... this is not the place.

I've been waxed by Julie for as long as I can remember. She is amazing. I always know I can just…read moresit back and relax and know she'll do an amazing job. She is always pleasant and has a great personality. I wouldn't go anywhere else! Definitely check her out!

I had a facial by Julie and it was wonderful! My skin feels absolutely amazing. She's so sweet and…read moreprofessional and made me feel so comfortable! I will be back for sure!

I had a Head Spa Treatment with Kyla today .... Was Amazing !! Sooo relaxing Will definitely be…read moreback !! Claire

SHERYL HIGGINS I…read morejust had a Full Body pumpkin spice treatment. It was amazing!! My skin feels so good... Sheryl makes you feel very comfortable. I almost fell asleep through the massage. I highly recommend her :-)

I highly recommend this salon! It specializes in natural treatments and earth friendly products. It…read moreeven smells heavenly in there due to the soaps and hand creams they sell. I had my hair colored and cut by Natalie and she matched a photo of my previous hairstyle exactly. You cannot beat the service!!

The first time I came here was 7 years ago. I can't believe time flies so fast! I've been Sam's…read moreclient for that long now. Ever since the beginning, I was inspired by her knowledge, passion and warmth. She always does a beautiful job with the hair treatments. Sam knows that I love my long hair and she is always so careful with the haircuts and I've never left the salon feeling disappointed. She always gives suggestions and tips that make a big difference in my scalp and hair. Ever since I started going to the salon I noticed that my hair got healthier, longer and shinier. I've received lots of compliments and I gladly tell them about Sam and this gem of a place. Forever a loyal client. This salon feels like a calm oasis where you can relax, be quiet or chat it up with one of the amazing workers. I love the energy in this place!

In a desperate move to fix a neck spasm, I scheduled a 30 minute massage with the next available…read moreprovider at The Massage Shoppe, who happened to be Brendan. I had low expectations for what could be done in 30 minutes, but I was pleasantly surprised. As I told him shortly after the massage, "that was the most perfect massage!" I felt 6 inches taller and my neck pain melted away. My plan is to return for a 60 minute neck & back massage. Strong recommend! Also a lovely and professional massage venue.

I love going to this place! Great deal for couples massages especially if you go on Friday…read more I recently want to Dani and she was phenomenal. She helped relieve pain with some cool techniques. She started off with a lavender scented heating pad and she helped me stretch a bit during the massage which was very rejuvenating!