They shipped a very expensive, but damaged electric ball winder, the customer service person,…read moreTaevia, said they would (in writing by email) return the item for store credit or return to credit card, but then she never sent the promised return shipping tag and ghosted me despite several followup attempts to contact the business. I will never shop again with the Woolery nor will I be making recommendations to friends. The item was new-in-box, but rusted and damaged. I do not trust their inventory I don't trust their good faith as a business based on my experience.

TL;DR - nice product selection, iffy online store accuracy, abrasive customer service…read more The Woolery is super well stocked with weaving yarns, which I appreciate. I have found them hard to get on the phone, and when I do, overly brisk/abrupt, and defensive about their sometimes confusing stock & shipping policies. For example, I recently placed an order for an item. I landed on the Woolery to buy it because my online search produced a google listing from the Woolery that *specifically said the item was in stock*. I called to double check it was in stock, but no one answered the phone. The online store said "Shipping in 7-10 days" which made it sound like yes, they had the item in stock. So I ordered. I got an email the next day saying that the item was not in stock, as the manufacturer is closed for the next 3 weeks, and it will ship after that. I called to cancel the order, and the person answering the phone was quite quick to blame me for misunderstanding - "You can add it to your cart, but that doesn't mean we have it in stock" and "it SAYS 7-10 days shipping, you should have seen that, which is typical for a drop ship from a manufacturer" and "The website doesn't say we had it in stock, we never keep large items in stock, we don't have the room in our warehouse." Then, she seemed unhappy to cancel the order.

I went in a few days ago really not knowing what I was going to need, I'm learning to crochet,…read morethankfully there was a group of gals in the store that were able to tell me exactly what I would need to get going. They were super helpful! The store had a wide variety of types of yarn in all price ranges. They also told me about a local group that meets to crochet together and some local beginners classes. Thankful to be able to buy local and not have to rely on the big box stores.

These are some of the kindest women. They are quick to help with no judgement when you mess up and…read moreyou need them to fix your mistakes. It's warm and inviting to all who just want a warm respite with lively conversations and laughter. Their yarn is top notch and very well priced. And they will assist you with any other supplies and patterns you require.

So much yes. If you're into knitting, crocheting, sewing, crafting, or just talking to some pretty…read morenice people- check this place out. It's super cute and we'll curated and the staff is friendly and knowledgeable. They offer a lot of great products & tools as well as classes and events.

I came to visit my son in Cincinnati and decided to do a mini yarn crawl. I was blown away by this…read moreshop! I meet 2 of the three co-owners, Francine and Lucinda. They made me feel so welcome and comfortable. I felt like we were old friends! They spent time showing me around, explaining their different events throughout the year and invited me back for open Knitting Thursday night. The store had some of the best displays, samples and pattern ideas I have ever seen in a shop. They had many sweaters knit up and labeled which were put in a 20 Sweater Idea workbook. The book contained pictures and all the information for those same sweaters. To help you make one of those sweaters, you can sign up for the workshop for a fee of $50. You can get all the help you need to finish. They have different times during the week scheduled that you can come in and get all the help you need to get the project done for that particular sweater you're making. That continues until you have finished the sweater. Their philosophy is they want to help everyone finish without having to worry about making it to all of the classes for a project, such a good idea - strictly scheduled classes are sometimes hard because you might not be able to make it to all the classes and then you're stuck. They were getting ready for Christmas and they had the best idea! They have at least 27 small Christmas items to either knit or crochet, made as samples for the store with a little picture and number next to each one. Then they have a book with each project listed by number with the pattern and a list of supplies that are needed. What a very creative idea! I wish I lived closer. I would be there every week. The vibe is so, energetic and enthusiastic.Laughter abounds and you can tell the staff all get along so well and enjoy what they're doing!!

Customer service was non existent. I stepped up to check myself out while two employees were there…read moreblowing up balloons. They did not acknowledge me (I was the only customer). As I was leaving, I knew they still wouldn't say a word to me, I turned around and said to them, have a good day. I left that store thinking I'd never go back. Maybe I'm older and out of the loop but I would have had an entirely different experience had I just been acknowledged.

Had exactly what I wanted and maybe too good of a selection as I spent too much time selecting my…read moreitems they had a coupon available, as advertised in store, on top of sales so the price was fantastic! I enjoyed their newer checkout machines.

My first visit to Knit On! was a success! They have such a huge selection here, a whole room of…read moreyour natural fibers (like wool or cotton) and another room of acrylic and baby yarns. I was amazed at the selection given I am a beginner and have only shopped at Michael's Crafts for yarn. It's clear the yarns are high quality but they have some at every price point which is great. This place is so much better than the big box store where I've had a hard time finding a selection of wool yarn and things like safety eyes. Knit On! had everything I'd ever need for a project and a lot for inspiration too. There were some baby lovey kits and kits for scarves and other fun creations. There are cute pins and jewelry too! I liked how it was all well organized. The proprietor Nancy helped me and was very kind. She showed me where everything is and let me browse as I pleased. She also wound my yarn into a cake/ball for me and let me know they offer knitting lessons if I'd ever like to try! I enjoyed the visit and will definitely return for any special or nice project I want to make.

Stumbling upon this store was one of those happy accidents that left a dent in my wallet and a big…read moresmile on my face. The yarn selection is phenomenal - every color and texture you can possibly imagine. I lost track of time wandering up and down the aisles, petting nearly every skein. I think I managed to buy some of the softest things ever invented. Some of the yarns were so cool and weird that I actually did a little excited dance! I love that the woman running the shop didn't even laugh at me when I ran up to the register, smiling and giddy, and said "WHAT CAN I MAKE WITH THIS!??!" Instead, she gave me a pattern and made sure I knew how to do all of the stitches, since I told her I was a new knitter. The cat, Tanner, is the fattest cat I have ever seen, but she is absolutely adorable. She sprawls out in the aisles, and if you rub her belly, she'll lay on her back with her legs stretched out and look like a big ole pillow. It's also a nice bonus that they'll wind your yarn for you if you buy any hanks. In my case, this ended up being a double-edged sword though, because I wandered around and found more things that I simply had to buy. Nice trick! I love shopping in small yarn stores like this because they also give you so many project ideas! Looking up on top of a shelf and seeing a beautiful shawl constructed with the yarn you're holding in your hand is awesome and gives you a much better idea of how the yarn actually looks in a project. I can't wait to come back to this place! If only they could pick it up and move it to Columbus!!

I took a crochet class. Enjoyed it and re-learned a fun skill. The owner was very patient,…read moretalented and friendly.

From the owner: Yarn Hub is where yarn enthusiasts can connect, share ideas, and collaborate on projects. It is a…read moreplace to learn and grow as a crafter through various educational workshops and classes for all skill levels, from beginners to advanced crafters. We support local fiber farms by offering their farm yarn (alpaca and sheep wool) and local indie-dyed yarns. Yarn Hub provides exceptional customer service, personalized recommendations, and a welcoming atmosphere to create a memorable shopping experience for customers. We cannot wait to meet you today!

As I was sitting this morning knitting, I got to thinking about how far I've come. I've been…read moreknitting for about 25 years and crocheting since I was 11 years old--my sister-in-law taught me how to crochet. For years, I stuck with the basics--blankets, scarves, and simple patterns. I would look at all the beautiful sweaters, socks, and tops, read through the patterns, and then skip right over them if I saw stitches like intarsia, short rows, or knit one below. Then it hit me--if you don't jump in and try new techniques, you're never going to make those beautiful things. I realized I was limiting myself by being afraid of what I didn't know. So I decided to go for it. I signed up for the sweater and sock class at Hank's, learning two new things at the same time--yep, I was like, "let's do this!" The support there has been amazing. The staff and other knitters are so encouraging. Even when I made the same mistake ten times, no one ever got frustrated--they were always there to help. And guess what... I DID IT! I made a hoodie for my son, and he loved it. Seeing how happy he was made me so proud--and now I need to make one for my other son! And if I need help, I know they'll be there with open arms. I have grown so much in my knitting because of the encouragement from Hank's staff and the community there. I've also made so many knitting friends through their events--especially Fiber Night, which they hold the last Friday of every month. It's so much fun, along with their trunk shows and just spending time in the shop knitting and talking. It means so much to have a place where you can go, be yourself, and be surrounded by people who love the same craft you do. The support and welcoming atmosphere at my local yarn store truly make all the difference. So if you're like me--skipping over beautiful patterns because of one "dreaded" stitch you think you can't do--jump. Take that next step. YOU CAN DO IT! And if I happen to be in the store when you're there, I promise I'll be your biggest cheerleader

The owner is a master knitter and her shop has only quality yarns. She is helpful and patient and…read moremakes the most beautiful things. And her father was named Hank.

My mom has bought 7 stockings at this location and she is a loyal customer. However she continues…read moreto be treated very rudely by the staff. My mom was taking pictures of stocking options for Grandkids and was rudely accosted for taking pictures. How could you treat a recurring customer so poorly! Maybe think about having better interactions with nice grand parents.

After hearing consistently wonderful things from my friends in Knoxvillle (a/k/a needlepoint…read moredesert) about M's, I made the three hour trek to see it myself. It's a beautiful, bright shop with a huge selection of fibers, embellishments, and of course, canvases. I came with some projects in progress and canvases I haven't started yet, and the gals were patient and helpful with everything. I'm not an experienced needlepointer, and they helped me choose exactly what I needed based on my preferences. I have a hard time making decisions about needlepoint because I don't know enough to know what I don't know, so it took some serious customer service on their part. In the end, I found exactly what I needed and left with many great recommendations and ideas, not to mention a bag full of needlepoint goodies. I loved all their finished samples and was inspired by the gorgeous decorative stitching on some of them. I also love seeing finished projects because I rarely know how I want my completed canvases to be finished. I'll definitely be back!