My mom has bought 7 stockings at this location and she is a loyal customer. However she continues…read moreto be treated very rudely by the staff. My mom was taking pictures of stocking options for Grandkids and was rudely accosted for taking pictures. How could you treat a recurring customer so poorly! Maybe think about having better interactions with nice grand parents.

After hearing consistently wonderful things from my friends in Knoxvillle (a/k/a needlepoint…read moredesert) about M's, I made the three hour trek to see it myself. It's a beautiful, bright shop with a huge selection of fibers, embellishments, and of course, canvases. I came with some projects in progress and canvases I haven't started yet, and the gals were patient and helpful with everything. I'm not an experienced needlepointer, and they helped me choose exactly what I needed based on my preferences. I have a hard time making decisions about needlepoint because I don't know enough to know what I don't know, so it took some serious customer service on their part. In the end, I found exactly what I needed and left with many great recommendations and ideas, not to mention a bag full of needlepoint goodies. I loved all their finished samples and was inspired by the gorgeous decorative stitching on some of them. I also love seeing finished projects because I rarely know how I want my completed canvases to be finished. I'll definitely be back!

All of the above. Bought several gifts and enjoyed the variety of items. Local jewelry really…read morecaught my eye.

Not quite what I expected. A lot of stuff in a big space. Some local. Walked through, but didn't…read morefind anything of interest to me. You might find a little something, something as a gift item. 55

one of my fave coffee shops in Lex! love their flavored…read morewhipped cream. love supporting local! love their food. got a rose latte the other day and it was amazing per usual!

Super friendly and pretty fast service. I went in and there was a huge group of people that ordered…read morebefore me, I still got my food in like 15 minutes. The store is a bit smaller, so on a rainy day, the inside can feel a bit cramped. Nice weather means you can take advantage of the little patio space they have. I tried a womlettewich (waffle omelette sandwich) which was delicious. You can absolutely customize every bit of it, and that's what I did - croissant bread instead of white or sourdough, turkey, pepperjack cheese, and I added spinach too! The drinks menu is just as extensive, but I ended up trying the Peeps latte that was on special. It was toasted marshmallow syrup with lavender whip, but I didn't want it too sugary, so I ordered it half sweet. Street parking can be a bit hard, but since it's so close to Woodland, you might have some good luck!

Customer service was non existent. I stepped up to check myself out while two employees were there…read moreblowing up balloons. They did not acknowledge me (I was the only customer). As I was leaving, I knew they still wouldn't say a word to me, I turned around and said to them, have a good day. I left that store thinking I'd never go back. Maybe I'm older and out of the loop but I would have had an entirely different experience had I just been acknowledged.

Had exactly what I wanted and maybe too good of a selection as I spent too much time selecting my…read moreitems they had a coupon available, as advertised in store, on top of sales so the price was fantastic! I enjoyed their newer checkout machines.

This is a great little sewing shop! I have been a regular customer for 14 years now and have found…read morethe staff to be so easy to work with. Always helpful and willing to share their expertise, they have taught me more about the ever-changing field of home sewing and machine embroidery than I ever thought i could learn. Sandy absolutely loves sewing and working with people and Vicki is the perfect associate. Their attention to detail and continuing education with Viking serve their clientele expertly. I am sorry Leslie did not have a good experience on her only visit there. She should drop by more frequently and get to know the staff and take a class or two. Then she will learn how accommodating they are. They freely share their knowledge and carefully guide their customers through difficult projects. Thread, scissors, and other basic sewing supplies are on hand to be shared freely in class. Other shops do not provide this kind of service; you must buy a new spool of thread and other accessories. Customers are also encouraged to drop in for help with a project, at no charge. (I understand that at least one other shop in Lexington requires an appointment for such help and charges a fee.) Technical assistance with software and help using the machines are also freely given. Sandy's son Will is a Viking certified technician and expertly handles repairs. One other comment to those who would judge any business on the basis of one visit: no one can please all the people all the time. Sandy has owned and operated her business very successfully for almost 30 years. She's doing something right!

I called (11am) on my way to pick up my machine from a schedule maintenance to give my eta, since I…read morelive 1.5 hours away. William answered and told me he didn't have my machine ready. He said he didn't know the arrangement that his mom made. He said to give him a couple of hours and he would have it done (1pm). I reminded him of the list of issues I needed addressed that I typed out and gave to Sandy. He said he would look for it. Approximately 3 hours later (at 2:30pm), I arrived to pick up my machine. He said it wasn't done, but that I could take it. I reminded him that: * I live far away * I couldn't return for several more days * I couldn't leave my laptop * And at the time of dropping off my machine, I was assured that 1 week was more than enough time to see about/repair any issues my machine was having He started yelling at me that his mom was sick today and he couldn't do it all. He was yelling, waving his arms around, stomping off and slamming stuff. He continued yelling at me in front of the customers in the store. When I got my machine in my hands, he said to "just get out and I'll do it for free just leave!" I was unable to have a calm conversation with him or was he willing to come to a solution. He continued yelling, "MY MOM IS SICK TODAY". Now I have to pay someone else for my Free First Cleaning/Maintenance on a machine I bought there 6 months prior. I left the store visibly upset. The verbal abuse was intense A customer was lost.

They restored a photo of my grandpa wedding day in 1940. The picture I had was small, in black and…read morewhite and rough looking. They made it color and restored it and it looks amazing!

Wish I had more stars to give! South Hill Gallery came recommended to me by more than a few people,…read moreand these five stars are very well-earned. Michelle and the others have been a godsend as I recently redid a home and purchased several new pieces that all required custom framing (some very large and... complicated!). 10/10 in all areas, start to finish. They love what they do, take pride in their work, and value their customers.

I've been in to this store a handful of times-I'm a sucker for a great hallmark card. I was looking…read morespecifically for a St. Patrick's day card for my boyfriend-they had an entire section! This is a good place to stop by if you're looking for holiday things that are discounted. They had Valentines Day & Christmas decorations that were up to 80% off!