This is a great little sewing shop! I have been a regular customer for 14 years now and have found the staff to be so easy to work with. Always helpful and willing to share their expertise, they have taught me more about the ever-changing field of home sewing and machine embroidery than I ever thought i could learn. Sandy absolutely loves sewing and working with people and Vicki is the perfect associate. Their attention to detail and continuing education with Viking serve their clientele expertly. I am sorry Leslie did not have a good experience on her only visit there. She should drop by more frequently and get to know the staff and take a class or two. Then she will learn how accommodating they are. They freely share their knowledge and carefully guide their customers through difficult projects. Thread, scissors, and other basic sewing supplies are on hand to be shared freely in class. Other shops do not provide this kind of service; you must buy a new spool of thread and other accessories. Customers are also encouraged to drop in for help with a project, at no charge. (I understand that at least one other shop in Lexington requires an appointment for such help and charges a fee.) Technical assistance with software and help using the machines are also freely given. Sandy's son Will is a Viking certified technician and expertly handles repairs. One other comment to those who would judge any business on the basis of one visit: no one can please all the people all the time. Sandy has owned and operated her business very successfully for almost 30 years. She's doing something right! read more

I called (11am) on my way to pick up my machine from a schedule maintenance to give my eta, since I live 1.5 hours away. William answered and told me he didn't have my machine ready. He said he didn't know the arrangement that his mom made. He said to give him a couple of hours and he would have it done (1pm). I reminded him of the list of issues I needed addressed that I typed out and gave to Sandy. He said he would look for it. Approximately 3 hours later (at 2:30pm), I arrived to pick up my machine. He said it wasn't done, but that I could take it. I reminded him that: * I live far away * I couldn't return for several more days * I couldn't leave my laptop * And at the time of dropping off my machine, I was assured that 1 week was more than enough time to see about/repair any issues my machine was having He started yelling at me that his mom was sick today and he couldn't do it all. He was yelling, waving his arms around, stomping off and slamming stuff. He continued yelling at me in front of the customers in the store. When I got my machine in my hands, he said to "just get out and I'll do it for free just leave!" I was unable to have a calm conversation with him or was he willing to come to a solution. He continued yelling, "MY MOM IS SICK TODAY". Now I have to pay someone else for my Free First Cleaning/Maintenance on a machine I bought there 6 months prior. I left the store visibly upset. The verbal abuse was intense A customer was lost. read more

I love Sandy's. I woke up one morning and decided I wanted to learn how to sew. Found Sandy's online, went in and had the most amazing conversation with Sandy. She's so knowledgeable. Just had my first beginner's sewing lesson with Willa and I love her! She was so kind and patient with me. And the pillow case I made in the class is TOP TIER. LOL! I loved the atmosphere and the light nature of the store. Both Willa and Sandy are helping this be an amazing experience and I'm grateful. read more

I came here to get flag patches sewn onto my pack. I was not sure what to expect since I don't sew or know anything about sewing. They were awesome, here's why. She told me she had to find the right needle and type of thread to use so that the patches don't rip off or damage the pack during use. It took a few weeks to get it done. But it was well worth the wait see the pics. I would recommend this place for any of your sewing needs. read more

Sandy's Sewing Center - Flags on my pack - Fabric Stores Near Me - Lexington, Kentucky

Unless the staff has changed in the past year, I would not go in here. I stopped by about a year ago looking for a certain foot for my machine. I was 22 at the time so I may have looked young and stupid, but I have been sewing since I was 8 and consider myself very experienced. When I asked for assistance she treated me like I was completely stupid and had no business being in there. It's hard to explain exactly what the experience was like, but I just felt very unwelcome in there so I ended up leaving. Maybe if you are older and already in her circle of sewers you will have better luck, but I'm done with this place after that one visit. read more