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    iStorage

    3.1 (17 reviews)
    Open 6:00 am - 10:00 pm

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    4 months ago

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    Emily B.

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    6 months ago

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    2 years ago

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    1 year ago

    Very pleased with the assistance given by Nelson. I appreciate his patience and guidance. Highly recommend this storage.

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    5 years ago

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    Tawney P.

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    2 years ago

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    11 years ago

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    10 years ago

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    11 years ago

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    9 years ago

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    11 years ago

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    Ask the Community - iStorage

    Review Highlights - iStorage

    I did most of it online, and when I went into the office, Jeremy was fast, friendly, and efficient.

    Mentioned in 3 reviews

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    Hide-Away Storage

    Hide-Away Storage

    (7 reviews)

    $$

    Virgil A. This is not about the storage facility…read morecleanliness. This is about how you are getting ripoff through rate increases. I've been renting a unit from them since August 2020 and "YES" they do have you sign a contract. The rate increases that I have had over the last 29 months has been a total ripoff. I am paying more now then a person would if he or she would come in and rent a new unit the same size as mind. When confronting the management concerning the outrageous rate increase over the 29 month period I was told to simply "move out the unit and go get a family members to sign for a new unit." The management will lie and say its every 8 to 14 months but the increases are computer generated every 5 to 6 months. They get you by advertising the low rental unit prices. Then you are hit with those outrageous rate increases. That's where they make their money.

    My tenure with Hide-Away storage was great. The facility always was clean, accessible and the…read morestaff was helpful. I only had some concerns during my last two days of having my storage. As I was preparing to move-out, I communicated my intentions to the office staff and received some directives. My payment was due but I was told to go ahead and move-out then come to the office so that I did not have to pay a full month's rent. I was told that he did an over-ride in system so my code would not be blocked due to nonpayment. I drove an hour 10 minutes to finish moving out that evening but was unable to access the storage because my code had been taken out. I paid my movers for their troubles and contacted the office the next day and explained that I could not get the balance of my things and had to pay my movers. Apology was made to me and I was told to get the things that day and he would work with me regarding that day's prorated pay. After moving out, I followed instructions and called the office I got a guy that I had not dealt with before. He was a poor listener, pushy and unapologetic. Instead of listening carefully to what I was sharing about what had transpired and what I was told, he kept pushing me for the payment. I gave my card number then re-explained the situation before the payment went through. He replied, "Well, I just submitted the payment." This discussed me because in the end, not only did he charge me for the day that I came back due to the code not working, but he also charged me an extra day. He charged me for the day of my transaction which was the day after I actually got the remainder of my things. I left a message for the office manager as the poor listener told me that he would have to consider refunding me. I never got a call back. I called several times and receive no response. It feels intentional because I never was unable to contact them during the year that I stored with them. I'm all about fairness and customer service; in the end I didn't receive that although I had no complaints prior to the move-out. People work hard - don't take their money and Listen well/talk less!

    Pack & Load Services - The reason the door couldn't open or close

    Pack & Load Services

    (422 reviews)

    $$$

    I was quite impressed with the efficiency of the POD packing aspect of my move. I could not…read morebelieve my eyes when I saw how much was loaded into 1 POD; it was like a Tetris game. Three men arrived for the loading and it was completed in three hours. Naturally, I requested the same crew for the unload at my new house. When only two people showed up, I knew this would not be good. I have very big, heavy pieces that were overpowering for only 2 men. My wall unit was not properly assembled as it was not possible to accomplish with only 2 men. I called Pack and Load to request remediation. I requested 3 men to come back to my home and assemble my wall unit, that it may be used. The pieces were not tight enough to place anything on the main shelf. I was told that management would be made aware of the situation and get back to me. After multiple calls, no response to my request was ever received. I contacted the team leader for the men that did my load and unload as he has his own company and gave me his card. Money Movers, did not return my call for help either. I'm a disabled, widowed senior who had to hire a handy man to fix the issues created by Pack and Load. Use this company wisely.

    Worst moving experience ever. DO NOT USE THIS COMPANY TO MOVE!! The movers and this company do not…read morecare about your personal property. They caused over $14k in damages to my furniture, and they are only willing to reimburse me $25 for each item.

    iStorage - selfstorage - Updated May 2026

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