I returned a vehicle after putting a little over 6 gallons in it. It was after hours and I dropped…read morethe key off in the box. 2 days later, I get billed $56 additionally on top of my rental fee. I called this them and told them I am being overcharged and a lady picked up and told me I'd have to call uhaul's 800 number. Makes no sense to report it to uhaul when you are the one I am having the dispute with. I called uhaul. Uhaul is saying that storage 290 was claiming I returned the gas tank on 1/4 but received it almost full. That is literally impossible as I used 90 miles and the odometer shows that. But they're claiming I used that much gas. The uhual lady confirmed their vehicle is about 15 mpg; which adds up to exactly how much gas I put back in the vehicle. I told the lady, how can I use about 150 miles worth of gas in 90 miles? Even when I filled the tank, it wasn't even half way. The uhaul customer agent saw what I was saying made sense. Take a guess what uhaul did? You guessed it; they called 290 storage. The exact same thing I was trying to do in the 1st place. She got off the phone with storage 290 and said the lady kept saying she double checks everything. That doesn't answer the question as to how the odometer shows I used 90 miles but the gas their claiming was used is about 150 miles.So uhaul is now transferring this to their district manager to investigate. I will update my status. Long story short... don' use this place. They tried to overcharge me $56. I will report them to the BBB if I don't hear back soon. Update: Literally, 30 minutes after this review was posted, the owner emailed me and told me she would look into my concerns. About 15 minutes after I got that email, a district manager got a hold of me and did refund me the $56. In talking with him , he did admit that based on the miles I drove the needle shouldn't have moved more than 1/4. I am changing my rating from a 1 star to a 3 star. I can't give it higher than a 3 star based on what occurred but I will give credit to the owner. She was swift in responding and very professional to me and uhaul did correct the mistake.

Its clean and roomy for our travel trailer. Cindy was so helpful to help us get the storage unit…read morethat we need. Prices are reasonable and the rates were clearly explained. And in a great location.

This place is a dump, don't go there. The mud is so deep you can't access the units. Also add-on…read morejunk fees make it a bad deal. My unit was so dirty that I had to clean it before putting my stuff there.

Ms. Sonia, Facility Manager…read more Prior to visiting, I called this location to ask a very specific question pertaining to logistics and I connected with Ms. Sonia, the facility manager. She was pleasant to speak with and provided me with a clear answer. A few weeks later, I visited the site to ask about availability and finally met Ms. Sonia in person. My family had rented here before but dealt with a different facility manager so I was slightly worried that I might not have the same level of service that my family received but I was wrong -- Ms. Sonia went above and beyond during my visit. She was patient with me from the beginning of the process, listened to my needs and was understanding. Other than the outstanding service, the cleanliness of the location is noteworthy. Ms. Sonia, thank you so much for your help!

Not only were the prices fair but Jeff was Amazing from the beginning to the end. I think he is…read morejust a very kind man being used as a vessel for the Kingdom of God. Jeff went above and beyond in making me and my mom feel comfortable, giving us details about the storages. He even helped me physically move my stuff INTO the storage-AFTER his shift one evening! I don't think this should be a requirement obviously for future employees. But it just goes to show the effort and heart of Jeff. He is a an employee that not only is rare, but hard to obtain in any company. He did mention he was new there with the company but I would think he was the owner of the place by the self-commitment and dedication that I saw in Jeff in going the extra mile Everytime. He deff deserves a raise and a lot more responsibility and tools to uplift the storage and help make it more efficient and successful. He is reliable, stays late and does more work than asked. Who wouldn't want that? Take care of Jeff and Jeff will take care of your business.

First, the manager, Jeff, is friendly, helpfu, and always working on improvementsl. He offers…read moreassistance if I need it. On a hot day, he offers a bottle of water. Second, monthly payment can be set up automatically, saving me from late charges.

Everything! Great guys. Nothing broken nothing lost. On time. Used more than once. Christian…read morecompany!!

I called several movers detailing the job of moving from a 2 story home to a single story. I was…read morepleased with the quote AND their work. It was a long day and they did not stop until everything was in place in our new location. Stacey, who works in their office, was also great. She was professional and personable and responded quickly to questions and or concerns. Hire them !!!

RecNation Storage made the whole process quick, easy, and stress-free. The price was great, and…read moregetting set up was incredibly convenient. Highly recommend for anyone needing reliable storage

we just resigned up with Recnation. excellent customer service both thru email and texts. they have…read moregreat support people well trained and courteous.

I went in to ask about pricing for a specific sized unit and the woman behind the desk spoke to me…read morelike I was an absolute idiot. I wish I had got her name. They're cheap but they must underpay their employees or something because she was very rude to me. I'm definitely taking my business elsewhere.

EVERYTHING! My daughter came home raving about their stellar service! She was quite impressed with…read moreboth representatives with whom she came in contact. Her experience began with great customer service over the phone, with all agreements made promptly fulfilled. She was impressed by Crystal, who was extremely accommodating, helpful, and kind. My daughter was traveling all the way from Cypress to Alvin, and Crystal made sure that she was well taken care of, alleviating any stress typically associated with a big move like that. We HIGHLY RECOMMEND CY-FAIR STORAGE!