Pool contract from 2020. I waited to review to get costs of some items. The entire process was exhausting. To be fair, the pool looks ok, however, see issues we had below. Plus I am very wary of what is underneath the pool and deck since the quality was just not there on the surface. Buyer beware. We were very disappointed in the lack of care or concern with how things looked. plus they left lots of rock in the flower beds that cost us $1000. To remove to be able to plant. Because Precision Pools did not properly read the "Engineered" plot plan that they were given, half way through the building process, the HOA and City stated,  based on design of pool, spa and decking, a retaining wall was needed.  This increased the price and scope of work $10,000. The cost of electrical and gas was never discussed. That added another $5000. how else do you use the equipment? My bad for not detailing Communication was an issue throughout the job 1.  Spa bench is not deep enough. When sitting in it you barely come to your belly button. Average/standard spa depth from the bottom of the footwell to the water line is 36-42", typical depth is 36-37.  Our spa depth from the footwell to the water line is 33.5". The bench depth of our spa is 13.75" and should be minimum of 15" to water line and 18" to top of tile. They even admitted they dug it wrong No way to fix at this point 2.  We contracted for a block wall fence around the pool equipment for $1400.  There was not enough room so we agreed to go with a wood fence which was cheaper. That fence was to be stained and never was stained. We contracted with a company to stain it for a total of $500. That we paid 3.  Deck concrete is awful. There are cracks (Precision Pools, says concrete cracks). Yes it does, but this is beyond ridiculous. FYI. We have no cracks in the walkway or stairs on side of house that our home builder poured. The pool concrete deck has areas where aggregate is exposed.  There are several different directions that the sweep marks go. There are areas where it was just sloshed on. There are several areas where the water puddles when it rains or is hosed off.  When the BBQ area was built they did not use tarps to protect the concrete and there are multiple stains that look like bubble gum stains all around the bar area. When the colored concrete was poured for the fire pit, no care was taken To protect the deck concrete so now we have dark splatters of that colored concrete on the deck concrete around the fire pit. We have spent another $12,000. to put a coating over the concrete to cover the horrible job. 4. The automatic fill line was hooked up but never functional. I paid to have waterline brought there per Precision Pools request and it was just left and never worked. I payed $500 for that waterline. 5.  Colored, stamped concrete around fire pit is losing its color and looks blotchy. 6. The contract stated there is 42 square feet of the 12" stone wall behind the pool for a total of $4,620. (We paid dearly to remove the stone with the extra cost of $4,000) and only replaced with tile which is much cheaper).  There is also a charge that states 12" wall for raised patio with stone veneer (we put tile and paid dearly to remove the stone within that $4,000) and again put tile).  Tile is much cheaper than stone obviously. The raised deck is measured at 62 square feet for a total of $5,270.  This deck section is the width of the pool which is 18 feet and height is same as back of pool, 12". So in my calculation that is 18 square feet not 62 square feet. The charge should have only been 18 sq ft x 85 = $1,530. My bad for not measuring prior to signing 7. When the concrete was poured, they did not put plastic on the walls and windows of the house so the concrete was splattered all over the windows and stucco. The builder was kind enough to get the concrete off the windows but not off all the stucco.   8. Expansion joint sealant around the pool coping is so crooked it looks like a child did it. We had this redone when we put the coating on the concrete. read more

Would have liked to choose negative stars. Seriously recommend not using this company. Kyle is a good salesman. Ends there. "Project manager " Chris hasn't "managed" to follow through on items under warranty. Quick to collect your checks but zero support once the last check clears. Months between communication. Zero follow through. Thousands of dollars in repair of landscape, driveway, fence work, pool control rewire, restarting pool equipment and troubleshooting problems with our control board. Pool is less than one year old. Concrete deck is cracked in multiple places, stone finish is peeling, glass tiles falling off and spa finish dissolving. All this while still in the first full year of operation. Grateful we have a finished pool. 100% frustrated by this company's lack of customer service, lack of professionalism, broken promises and insincerity. read more

Excited for our pool build that started in February, 2021. However as time went by the lead installer became increasingly less responsive. Commitments to show on specific dates not met with no follow up. Required significant and repeated calls, texts to receive a response. 2 weeks after fill in July, the liner lifted as a result of improper drainage. We had to hire another company to fix the issue at a cost of $3000. Now a year later still waiting for final touches including ladder and rails. 4 emails, 5 text messages and still no response. We paid for the rail and ladder, why should we have to repurchase from a different company? Called the maker of the ladder and they state they have fulfilled all 2021 orders and only have a 3-4 week order lead time. Beware should you choose to use them to build your pool. Lack of communication and follow through has proven incredibly frustrating. read more

Absolutely terrible! No communication. Took over a year to get a small pool put in. Sometimes went weeks before they would show up to work, then only work a couple hours. Refused to do work that was included in contract. Many problems with how the pool was set in place. Not level, walls not plum. They installed a a pressurized drain line into a drain tile pipe so the first time I tried to backwash the filter, water spewed up my gutter downspouts. Do not use this company! Should be ZERO stars! read more

Absolutely do not use this company to build you a pool, or anything! They are extremely incompetent in their workmanship, communications, etc.! read more