We were not told the 2nd floor is NOT climate controlled. Supposedly, the 1st and 3rd floors are…read more How is that possible? What is the logic? On a hot day outside, the temperature inside is as hot, if not hotter. Also, it's a pain to have to get out of my car, go inside the garage to open the door.

False advertising on pricing. Representatives are rude. When questioned about why an additional…read morecharge advised you can go elsewhere. I still went with them to get a call saying they were now terminating my lease because I questioned them.

Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

Kathy at CubeSmart has been amazing to work with. She has been very attentive to our needs and…read moreextremely helpful. This was our first experience with a storage facility and we are very satisfied. Great customer service from Kathy!!

I used a 10x10 storage unit for a year and 4 months. I always had access to it without any issues…read more The facility was super clean, and they had a dolly and flatbeds to use for moving items in and out, without any charge. Their application is easy to use and user-friendly for accessing the entrance code and making payments. Catalina assisted me with completing the move-out, and she was super helpful and attentive. I would highly recommend CubeSmart for storage needs.

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

Emil at the Elgin Storagemart went above and beyond to assist us from beginning to end with our…read moreStoragemart experience. We chose this particular storagemart for the convenience, cleanliness, and supportive staff. The grounds are always well kept. The staff is knowledgeable and professional with supporting clients in choosing the unit necessary for their needs. The building is clean, well maintained and easily accessible. We are now at the end of our need and Emil has been with us every step of the way. Anyone finding it necessary to utilize a storage unit can do so with confidence at this particular location.

Storage Mart manager Emil and his associate Nick were fabulous in not only communicating with me…read moreover the ten years that I had my goods stored in a StorageMart unit in Elgin, they were professional and prompt in helping my moving team close out my use of that unit. A big shout-out and thank you to the StorageMart team in Elgin, IL!

If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

Had to switch units from one day to the next, and both DJ and Angel were very helpful in answering…read moremy extensive questions and helping me with the transition process!

One star only because II can't give 0 Worst customer…read moreservice ever Especially 2620 Lake st in Hanover Park IL but also the company as a whole. Don't return phone calls, don't follow up, prices raised without much notice, rude, terrible experience overall

Frank was the best! He was very friendly and helpful. His excellent attitude truly made a…read moredifference.

Very clean and well run. Frank will help you if you have any concerns and he always checks the…read moreunits everyday for security and locks. Friendly and helpful. The climate control and flaps keep climate steady and bugs out. I am happy with the service and Frank. Good value for extra security.

I agree with the other review. Nice facility but They quote a fair price when you rent , then…read moreafter you move in they constantly raise the rent, by a lot! . Once you fill up your unit it's hard to move and you're trapped.

Very helpful and professional, she helped me change my unit easily…read more Clean units and very accessible

I found this company on Reddit and I'm glad I listened to the post. The move was seamless,…read moreorganized, and handled with great care. The three movers packed up my things with a lot of thought and efficiency. They also listened to what I wanted and how I preferred my belongings to be packed and delivered. I will definitely be using them again!

It was a complicated move with multiple pick up and drop off locations and in the middle of…read moreinclement weather, making moving conditions dangerous. They packed and moved everything quickly, no damage was done to the houses or items moved, everything arrived where it was supposed to end up. The movers were very nice and adapted to the tough weather conditions without complaints, they were on time and they are worth the price.