i can't say enough about the guys at this place ... i can't really go into details, but i will say…read morebeing an account holder MAY have played into it a bit, but these guys went 150% above & beyond to help me when i was stuck in a terrible situation. NEVER have i received this type of stellar service from ANY place i deal with, even regularly. thanks guys! -Jeff @ Ed's Automotive Sacramento, CA

With all this rain we've been having are are still gonna have this next whole week, seemed like a…read moregood time to replace the wiper blades and get some Rain - X. The blades were easy to find and install. Did it myself, but I think they'll put them on for you for free. Rain - X is a blessing for rainy weather. Makes you have to not even use the wipers once you go freeway speeds. Easy in and easy out, no probs, that's the way I like it.

Everything went well , they always have what I need at a reasonable price. Ron the manager is…read morereally an asset to Napa. The help are efficient and very helpful 5 stars

In town to visit my 99 yr old grandma and on my way out needed some oil & a front head light bulb…read more The name on my receipt says Casey so I hope that is her name. She and her co-worker (a young guy) were very helpful with advice and general information. It's nice to come into any business with this type of friendliness & service. Thank you both so much for your help & seeing that my li'l dude & I depart with safe travels!

This is the only auto parts place I go to in town. I'm not a car guy. i'm not a vehicle guy. in…read morefact the one time I tried to change my oil, I didn't even consider letting the engine cool off before emptying out the oil can. needless to say, I cursed like a sailor and vowed never to dick around with doing work on my own car ever again. With that being said, I've gotten parts there to make itty bitty little changes and such that I can do without burning myself or tearing the skin off my knuckles. AND, any time I've needed a part, I go here. The staff is friendly, quick to help, and I never feel as if I'm looked at like a total worthless example of a man because I don't work on my car. THAT alone is why this is the only place I go. I refer to car parts as Doohickie, and thingamabobs. and Surprisingly... they know what i'm talking about! This is a business that needs to stick around in Red Bluff for a long time!

My husband called Kragen today to see if they have my vehicle's battery in stock. The fellow who…read moreanswered the phone was very rude. They did have it in stock but when my husband asked if there was a less expensive option the man on the phone said, "No!" and then hung up. They were charging almost twice as much as what I was able to get a brand-new battery for at Les Schwab today. Bad service is what will keep me from ever spending money at Kragen ever again.

I was down here at the south end of town doing a few errands and then I need to go to Auto Zone to…read moreget rid of some used motor oil. A friend of mind said he would change my oil in my car with this new oil sucking thingy, where he could change my oil and not have to jack up the car. The oil filter is mounted on the top, how you unscrew that and not have a bunch of oil pour out, I dunno, but I guess it works. Well, he got the oil sucked out through the dip stick tube and into a big container. Now, I gotta dump the used oil somewhere, and not like just toss it in the trash. I hear Auto Zone will take it free. So he dumped the oil into two old gallon containers, and managed not to spill any all over my garage! I took the oil over to AutoZone, since that's where I purchased the new oil and filter he filled my car with. It was super easy, they just took the old oil no problem. That sure beats trying to figure out what else to do with it, besides hiding it in the trash! If you have used oil, take it here!

Stopped here during a road trip when my check engine light came on and was very nervous. But had…read morethe friendliest service ever and my mind was put at ease w the diagnostic test I got here - didn't catch his name but guy w red hair, tattoos & nose piercing and glasses was very friendly and gave excellent customer service - if I were local to this area I'd come here every time :)

My niece was selling her totaled pilot to a dismantler and got quotes from 3 this one gave her the…read morequote of $150 and when the one that was going to pay the most fell through she called Hess Brothers, When they showed up it was immediately a weird situation that spiraled downward quickly, Though he brother had been with her when he gave her the verbal quote he denied saying that and when my husband asked him to be a man of his word he called her a liar and my husband said he believed her and she could just sell it to pick n pull where as the man through a major tantrum screaming profanity trying to get my husband to hit him going so far as to call him a nigger, it was very inappropriate especially as her 3 year old. was sitting in our car hearing everything, Finally my husband got in the car to help defuse the situation, The the guy finally told her he would give her a hundred because the tires were so new, But she had forgotten the keys so we took her home and she put all three kids in the car and having the keys decided she could handle it alone drove off to meet him, we found out today his wife gave her $20 he gave her nothing and was still being an idiot! The words he was using were not ok in front of a 2 and 3 yr old, the tires alone will bring him at least $200 not counting all the other parts he will get money for if we would have known we would have totally pushed her to call pick and pull! She is a single mother raising three kids for goodness sake! I would never shop there and would never "give" the man a car he acted entitled!!!

I needed a transfer case for my work truck right away. I would have bought a rebuilt one, but…read moreneeded it quick. A friend recommended this place. I called Roger and he said they had one in Oregon with 110,000 miles on it. I paid over 900 bucks for it and went to pick it up after they had it shipped to their Red Bluff location. Looking at my receipt after I got home I read the VIN of the truck the transfer case was removed from. I got curious and did a google search on that VIN. The truck I found had 230,000 miles, not 110,000. That's a huge difference. I called Roger and he said they must have not been able to find the low mileage one so they sent that one instead. He said sorry and I could return it if I didn't want it. Im forced to keep it since I need the work truck back on the road. I asked if the high mile one would be cheaper and get some kind of refund and I was told no. I would never have bought something with that high of miles. I would NOT recommend this place.

So far for the purchase Oh my motor that was kind of unique in a little bit harder to fine Roger…read morewas great and easy to deal with as well as straightforward and as far as price he's just as competitive if not better than local and Sacramento places that I've called and checked. I will keep this updated as I am going to do a compression test on the motor and install and hopefully everything works great but so far Roger has definitely been very helpful with his knowledge and customer service