We rented an airbnb right above The Pit Stop. Jackie (who works at The Pit Stop) helped us with…read moredirections on how to get in plus giving us great information about St. Thomas. Ended up getting a couple of beers and hung out with her our first evening. 9 days later we returned to St. Thomas. We were in dire need of a bathroom and ended up at The Pit Stop again since we remembered how friendly Jackie had been. She made me a one of the best vanilla lattes I have ever had. The place is clean and spacious, not fancy but feels very comfortable. Jackie is super friendly. This is a recently opened business. If you need a place to store your luggage while you explore the island, this is the place. It is also a great place to just hang out : )

Beautiful view and pool to enjoy after seeing the tower-rum tasting and rum punch for inexpensive…read moreadmission-great surprise day

This was our first time staying at Bluebeard's Castle Resort, and we spent a total of 4 days there…read more Overall, it was an okay experience with some clear pros and cons. On the downside, service was pretty slow when it came to replenishing towels and other basic items we needed during our stay. We also requested a late checkout, but unfortunately that request couldn't be accommodated, which was disappointing. Parking was another issue there's no assigned parking, and spots were pretty slim at times, which made coming and going a bit stressful. On a positive note, the views were definitely the highlight. We had a really beautiful view of the bay and the city, especially at sunrise and in the evenings it truly made the stay feel more special. If you're staying here mainly for the views and don't mind a few inconveniences, it may be worth it. However, better service and clearer parking arrangements would really elevate the overall experience.

You got some rude people working for you! I don't appreciate being told that I'm white…read moreprivileged... I can't help it. Your prices are so expensive and no one told me I needed cash... if you want to do business you should have a credit card machine like everyone else on the island !!! You should not charge so much for a ride to a beach. No one else charges that much... and then you're going to blame me that you've had some storms and some bad luck in life. Everybody does I feel bad about it but I'm not rich I'm not God and I can't control everything ... a little bit of kindness and I would have liked to come back and try a tour but I won't ever use you!!!! Just because I'm on a cruise ship doesn't mean I'm white privilege. You are the rudest bunch of people I've ever met!!!!

Worse taxi ride ever. Constant loud blaring of calls from all over the island. After 30 ride I…read morehad a headache. Then refused to accept Mastercard, cash only. Never again!

Stayed here for 3 nights while on a quick last minute trip to St Thomas. We stayed in a second…read morefloor (pool level) ocean view king room & it was perfect for what we needed. The location of the hotel is great- close to the airport and walkable restaurants and shopping options close by. The Charlotte Amalie area is slightly more city-like than a laid-back island vibe. But I'm used to Baltimore & DC on a daily basis, so it was chill enough for me without feeling like I was too remote from food, shopping, and entertainment. The hotel itself is slightly dated, but in an endearing way. It's clean. The staff is friendly and helpful. The pool area was perfect for lounging. The room was tidied up and restocked every day. We didn't eat at the restaurant, but we had a few drinks at the bar and Cynthia was very helpful. It's not super bougie or lavish, but I enjoyed my time here. Overall, it was a great experience and I'll definitely stay here again when I book a last minute St Thomas trip.

What could they improve? Front desk employees for one! They are the first face of this business…read morethat you see, and they are far from a welcoming committee. Honestly, this place is a dump. I was so embarrassed staying here that I refused to send pictures back home of my accommodations. You will wait several hours for your room no matter when you arrive despite the room attendants working ALL DAY making up the rooms. Everything is very dated and if you can imagine, no drawers in the rooms to store your clothes! I had to lay my clothes out on the other bed, thank god I was alone or they would have remained in my suitcase. Despite their listing, you do not have access to the beach! The entire complex is gated and armed security walks the perimeter at all times. When I was talking with one of the locals, I told him where I was staying and his only response was "why?" He told me not to go out at night and that the red light district is right behind the hotel. I only booked here because my airline credit card offered many miles for my stay, 15,000 to be exact. At least the house cleaning staff and maintenance were pleasant to deal with and the pool was well maintained. Again, the place was dated to say the least, maybe it was something when Christopher Columbus stayed here? Don't do it!

super friendly staff welcoming rum punch drink with incredible views, and centrally located to…read morerestaurants and bars. Our room recently renovated very comfortable. Didn't want to leave.

This was an amazing oasis! We showed up on a cruise; and I always like the path less travelled, so…read morewe sought out this little remote spot and we stumbled into a gem. Individually hung swing chairs on the edge of the perfectly manicured green tiled pool with a great view of the bay. We arrived a bit earlier than the bartender, but they opened the bar for us early and we proceeded to spend the day in luxury with friendly service and maximum convenience. Partially shaded and partial sun. We ordered cold beer and shots; wings, conch fritters and the like. The conch fritters came with a sweet chili sauce and a creamy zesty mayonnaise sauce. Perfectly fried and prepared. The wings had the same sweet chili sauce and were a perfect tangy snack for our beer drenched tongues. The pool water was a perfect temperature and the staff was relentlessly accommodating. If you're in St Thomas looking for a perfect way to waste a day, climb the steep hill and stairs and make your way to the sweet paradise we have enjoyed today.

This review is just for the pool/beach area. We didn't stay at the hotel; however, we bought and…read moreused a "daycation" pass through ResortPass. The beach and pool are both beautiful. Attendants are very helpful too. Loved the included amenities and accommodations. Options to snorkel, go out on personal sailboats, and other stuff too. We'll definitely come back here again the next time we're in St. Thomas. It's a fantastic alternative to regular cruise excursions.

An absolutely amazing and unforgettable luxury vacation in St. Thomas! My husband and I have stayed…read moreat the Ritz-Carlton three times now, and our most recent visit was for a family vacation and it was hands-down amazing! The views are simply breathtaking, and the property is immaculate and beautifully maintained. We enjoyed walking through the gardens and landscaping, and the pools are pristine. I especially appreciated the dedicated children's pool, which is perfect for families. The on-site restaurants offer great dining options, and the location is just a short ride into town, making it easy to explore. One of the highlights of our trip was taking excursions on the stunning Lady Lynsey catamaran. I've done both the Maho Bay Snorkel and the Sunset Dinner Sail to St. John--both experiences were incredible and I highly recommend them! The staff is warm, attentive, and truly elevate the experience. We can't wait to return!

One of the highlights of our recent trip to STJ was staying at the Cruz Bay Boutique Hotel! Just a…read moreshort, very manageable walk from the ferry terminal, the hotel is within walking distance of everything in Cruz Bay. Many of the town's "hot spots" are within a 10-minute walk. We were greeted by Denise, the very personable and cheerful owner of the hotel, who showed us to our room. She even carried our bags! LOL The room was nice, compact, and had everything we needed for a few days. The A/C worked great, a BIG deal in the summer! A small, but well rounded continental breakfast is served downstairs every morning. Good coffee and a selection of healthy small bites to get the day going! The hotel has very nice common areas, and fun to sit and visit with other guests, many of whom were repeat customers. It was always nice at the end of a long day to return to our super comfy room. We also met several of the staff, all equally as welcoming and warm. Denise and her staff were all so helpful with suggestions for restaurants, places, activities, any thing you needed. It's always nice to get a "local's" advice in such situations! Our only regret was never getting to meet Denise's husband (Dave I think). He was always around, fixing things, running errands, etc., we just never bumped into him. We hope to do so on our next stay! We'll definitely be back! Highly recommend Cruz Bay Boutique Hotel! It's the only placed we'd stay on STJ!

Cute and quaint place! Rooms were clean and a bit small but worked out great for our stay!…read more Walkable to lots of restaurants and entertainment. Great little place to stay and staff was super helpful and very welcoming! Would absolutely stay again!!

I came here to celebrate my birthday and had to try very hard to not let the experience I had with…read morethe resort kill my mood. Resort/Merchant Error I was double charged by the resort the day before my flight home. I don't think the resort cares or understands the amount of working hours and monetary sacrifice that goes into planning a 5 day all-inclusive trip here. I spent a good 3 hours with my bank, Sugar Bay's Anna, Laurel and Lissa trying to square things away. They needed me to sit with them while I called my bank since their software isn't sophisticated enough to see they charged a customer twice. So that morning on my all-inclusive trip I wasted at a small kiddie like table, killing my battery instead of enjoying the beach and sipping a rum punch. I figured I'd get some sort of compensation, voucher for an activity, or some damn breakfast because we sat there for so long but nope. All Sugar bay could tell me was they didn't know how this happened and most likely was their merchant. Aesthetics (Property) St. THOMAS IS GORGEOUS. Step outside and plants, trees, sky, the smell of rum and even those pesky grecos is amazing. Sugar Bay has a manmade beach but it works, and if it doesn't there's a ton of beaches you can travel to since you chose to stay at the cheaper resort. Like I've seen in other reviews there is construction taking place. It's an eye sore but they weren't really loud and only saw them in one spot (next to my room ofcourse). The newest owner is animal friendly so there's a bunch of cats around mainly on the steps by the pool. Aesthetics (Room) My water in the room (618) was the color between mustard and dirt. I let the water run for about 10 minutes and yup still had dirty water ready to contaminate me with whatever bacteria was floating around in there. I let the front desk know and they suggested I email reservations. Emailed Camille Aubain from reservations (Resagent1@sugarbayresortandspa.com) on 10/15/16. Then was instructed by the front desk to send an email to Chris (Reservations@sugarbayresortandspa.com). Neither one of them responded nor did anyone from their team. Also, don't come here expecting wifi because there is none. Staff performance The staff here is beyond friendly and accommodating! Especially Jennifer at the front desk, the bartenders, Executive Chef Peter, Chef Anthony, Jermaine, and all of the awesome ladies/gentlemen at the restaurant. I liked them all so much I almost want to go back (Almost but not). Feedback I can't stress enough that I would not stay here again. I would not recommend anyone else to stay here unless you planned to just eat, drink, and store your luggage here. Next time I'll spend a little more and stay at one of the other resorts.

CheckIn- we had switched rooms at the last minute. So when we arrived, the desk didn't have our…read moreinformation. We had to email our confirmation to the hotel to be checked in. The make staff acted as if it was a hassle, as if we were putting him out- for having to check us in. He continued to whine about it, verbally, and through his body language. It was unbelievable! He kept asking the other staff to deal with us, and complained about "slave labor". It was quite offensive. Finally after over an hour... we got our room. Room 425. Room: Security insisted on walking us to our room. I'm not sure why. To get in the room they give arm bands rather than room keys. The room was cooled down which was nice. And had a very basic, modern design. The bathroom had an obvious recent facelift, although the water in the bathroom ran brown.

Greg and staff are friendly and professional. We've been renting with them for decades. Parking on…read moresite, then walking to town an awesome perk. See you in 27.

Ayanna was wonderful. So helpful…read more They were open late waiting for us to come. Jeep was needed for the island and they answered questions for us before we left. It was so impossible to park downtown and we were able to park there and make the short walk to town. Coming home and dropping off Jeep they helped us catch the ferry. Very good all around.

Such an amazing view from this resort, quick walk or taxi ride from the airport. The staff are…read moreextremely friendly. Restaurant and bar onsite food were delicious and great variety of drinks. Plenty of activities to do at the resort. Rooms are currently being refurbished and everyone room has an ocean view.

If your idea of a vacation includes being awake all night, this is the place for you. A rooster…read moreperched right outside my window started crowing at 12:30 AM and didn't stop until 5:00 AM. I got maybe 2 hours of sleep. This is not "local charm"--it's completely unacceptable. At 4:00 AM I went to the front desk asking for another room. Esther told me nothing was available. That was false. I saw multiple empty rooms myself, and the next morning overheard the manager (Marsha) confirming they were in fact available. They will all cover for each other and lie. Can you imagine they're getting paid to stay up all night but you're not ! How hard would it have been to move us to another room? Esther'sresponse was someone needs to call animal control. How about you? Do your job and care about your customers needs. Security (Frankie) refused to help at all, offering excuses instead of doing anything useful--even though the problem was right outside my room. I told him the rooster was right in the tree and he said I can't step on the beach. We don't own it.. Their solution? A $50 credit on a $200+ stay and about the same in food and drinks. Knowing I didn't sleep. A joke. The manager could care less at this facility if you sleep at all. So to summarize: no sleep, dishonest staff, and zero accountability. Plenty of better places to stay--choose one of those. They clearly do not care about their customers... Do better. PS. I was told I would receive a $50 credit for not sleeping at all... and guess what ? As of today, still haven't received it ..once again ,another lie. This place is a joke. If you really want to sleep, don't stay here.!!