I'd describe this place as "Eleganza Xtravaganza!!" What a gem! The owners are wonderful host who…read moreoffer the most unique experience, and side note.. the cleaning diva they hire is AMAZING!! And rly cute too Can't wait for the next stay to see what new adventures await us @ Chateau Jacony!! Oooo lala tres magnifique!!

The gummies that they put on your pillow at night are the best--having you sleeping like a baby…read more The Manhattan drink done by Anthony will have you craving for more. Jackie is okay but ask for Anthony for anything you need; she tends to forget a lot often. I will visit again soon. P.S. PET FRIENDLY!! A+

Our check in was smooth, room pretty clean, king size bed, minimal hall noise, we missed the free…read morebreakfast bc we slept in late. There is a very convenient 24hr Wawa in the adjacent parking lot. Plenty of free parking. Nice shower and decent towels, we would stay here again.

Greetings! Let me start by saying that I'm a secret shopper who evaluates luxury hotels and coaches…read morecustomer service professionals, including front desk associates and reservation agents. While I understand this isn't a five-star luxury property, exceptional customer service should be the standard in any hospitality setting. We chose this hotel because we were told it had been recently renovated, and its location--just five minutes from our destination--made it an easy choice. Upon arrival, the lobby was completely empty, so check-in should have been a smooth and welcoming experience. We were greeted by Kia. She was polite, but her demeanor lacked the warmth and hospitality I expect from someone who is the first point of contact for guests. I understand everyone has off days, but in the hospitality industry, making guests feel welcome is a fundamental part of the job. The lobby and overall aesthetics were clean and nicely updated, so I have no complaints there. During check-in, we asked if complimentary room upgrades were available. Kia confirmed that the hotel does offer upgrades, but after checking the system, she simply said she couldn't provide one. No explanation was offered. I asked if the hotel was fully booked for the weekend, hoping that would explain it, but instead I was met with a blank stare and no response. We also requested a late checkout, and once again she looked in the system and simply said she couldn't accommodate it. Had she explained that the hotel was at capacity or that there was another reason, we would have completely understood. Instead, the interaction felt dismissive and left us feeling like our questions were an inconvenience. Fortunately, our experience later that evening was much different. After returning from being out all day, we asked the night auditor about a late checkout, and she immediately accommodated our request. She was friendly, pleasant, and genuinely eager to help. That interaction demonstrated exactly the kind of hospitality we had hoped to receive from the beginning. As for the room, it was fine. It was clean, which I always appreciate, but the bed wasn't especially comfortable, and the pillows left much to be desired. Since we were only staying one night, it was manageable. Unfortunately, the biggest issue came overnight. We returned to the hotel around 1:30 a.m. and finally settled in around 2:00. At approximately 7:00 a.m., we were jolted awake by the hotel's fire alarm. Anyone who has experienced a hotel fire alarm knows just how loud and startling they are--which, of course, they should be if there's an actual emergency. As it turned out, the alarm had been triggered because someone burned a waffle in the breakfast area. Yes, a burnt waffle. Four fire trucks responded, which at least reassured us that the local fire department responds quickly in the event of a real emergency. After that unexpected wake-up call, all I wanted was a hot cup of regular coffee. Unfortunately, the breakfast area only had decaffeinated coffee available. For a hotel serving breakfast, not having caffeinated coffee was surprising and disappointing. After a night of limited sleep and an early-morning fire alarm, that was the final straw for me. When we checked out, Kia was back at the front desk. She appeared somewhat surprised that we were checking out later than the standard time, but her demeanor remained unchanged. Again, she wasn't rude--just not particularly welcoming or engaging. Overall, this hotel wasn't terrible. It was clean, conveniently located, and appeared to be recently renovated. However, hospitality is about more than updated furnishings. Friendly, attentive, and communicative customer service can make up for many shortcomings, and unfortunately, that was the hotel's biggest weakness during our stay. Thankfully, the excellent service from the night auditor showed that the level of hospitality I was looking for does exist at this property. I only wish that same experience had started the moment we walked through the front door.

It been a very long time since I've stayed at AVE Union in New Jersey, but the time I did spend,…read moredefinitely made an impact. My partner and I have been looking for a new apartment and AVE Union popped into my mind. I believe they have selections for fully furnished or apartments to furnish your own. I remember how attentive the staff was at AVE Union. They used to throw these themed activities and would greet us every time we came back to the apartment. Additionally, the surrounding area is quite convenient, right next to public transportation. I used to run in the area after work and I enjoyed the neighborhood. The amenities are very nice, the pool using neon lights at night to create a cool vibe. And to make sure people don't trip, lol. I also liked the gym! It was pretty cool, split into two rooms. All glass on each side. I had a great experience at AVE Union in New Jersey and I recommend it to anyone who's looking for housing in the area!

This place is the best! They are so accommodating and the amenities are fantastic. We stay here…read moreoften and it always feels like home away from home. The staff is incredible and we are minutes to accessing so many things. Would recommend to anyone.

Very rusty interior, sketchy neighborhood, cheap, small toilet paper, cheap complimentary shower…read moreessentials, blood stains on the bathroom door. Heart-shaped hot tub surrounded by wall sized mirrors represent a John & prostitution rendezvous stay. Friendly front desk receptionist, but crazy shuttle driver. Didn't wear his seat belt the entire ride to the airport at 4am (10 mins), ran a red light with passengers. Umm, I thinks not staying here... ever. I would rather pay a lot more for better service in all areas.

So, I had a short layover in Newark with the possibility of catching 5 hours of shuteye between…read moreflights. Should I just stay at the airport and try to snooze or get the cheapest hotel nearby with free airport shuttle service? I opted for the latter when I saw the deal here for £37. After a 7 hour flight from London and my body being reminded by my jetlagged brain that it was actually 5am and not midnight, I was very happy to see Charlie and the hotel shuttle turn up at P4. The roads around Newark Airport are a warren and I was very glad not to be driving Irvington is about 15 minutes from the airport and at that time of night, a mere 15 minute trip. The hotel isn't really that close to any shops but I was only after a soft pillow for 5 hours So, how does one judge a hotel? This hotel really comes in 2 parts. The part outside the bedroom is a little shady to be honest. I have a suspicion that it's used by umm ladies of the night as there were a lot of men wanting short stay rooms, accompanied by ladies who seemed quite unfamiliar to them. The corridors had a musty smell and there was no lift However, to be fair, the room was nice. It was large, clean with no smell. The beds were big. The TV was big. The bathroom was big. The wifi was free. The parking was free So, if you can avert your eyes at checkin and run to your room, for the price, it's a 4 star experience. I would return if I was in the same scenario but if I was staying for a few days, I'd probably go elsewhere

Stayed at this Hampton Inn expecting the usual Hilton standard, but this was one of the worst…read moreexperiences I've had in over 600 stays. I was denied extra pillows despite explaining it was due to a medical need (something I've never been denied at any Hilton property before). The room's AC unit was extremely loud, constantly turning on and off throughout the night, making it nearly impossible to sleep. When I called the front desk, I was told they were at capacity and there was no one available to address it. The most concerning issue was the airport shuttle. It was overbooked by the hotel, and I was actually asked to let another guest sit in my lap during transport. That's not just uncomfortable--it's unsafe and completely unacceptable. When I contacted the hotel manager afterward to request a refund under Hampton's satisfaction guarantee, I was dismissed, told to "get over it," and the call was ended. I've stayed at Hampton Inns for years and have always had good experiences, which made this especially disappointing. Issues can happen anywhere, but the lack of resolution and professionalism here was the bigger problem.

Pros: The hotel itself is pretty good. My first time using digital key and I loved it. The hotel…read moreroom was clean and had a good floor plan. I loved that I could slide a barn door to close in the bedroom if needed. My room was close to elevator and the clean supply room so I was a little worried about outside noise. Although I only stayed over on a Monday night even without ever closing the bedroom door it was very quiet. I had a small issue with somehow dropping my phone down into the ice machine (horror) but maintenance was very responsive and quickly got it back for me. Housekeeping was very friendly. Front desk was ok, although I feel like they could have anticipated or understood my question better when I asked about hotel shuttle. They have a sign stating where the shuttle picks up. I asked about it but they just said that it was coreect, so then I made an an attempt to find the location on the sign. When I got back to the elevator and realized it didnt go down or anywhere that might be a level cars would park or etc. I went back and asked where to find the location. They said it was where the shuttle picked up at the airport. Then is said where does it pick up here. They asked when did I need it. I said now. They said ok they would add me to a list. So #1. Why would someone checking out of the hotel need to know where the airport shuttle picks up passengers at the airport. And even if that is useful information, shouldn't it also inform where or what is needed in order to get picked up at hotel. Specifically this would seem important if the check in line was long. #2 He never answered my question about where the shuttle picks up at hotel. Once i realized the shuttle sign was useless, I assumed it picked up outside the doors and it did but this entire exchange made me feel like I was an inconvenience rather than a customer. Cons: breakfast had no flavor. I'm not expecting a lot from a free breakfast but usually the flavorless eggs have cheese or something you can add to the top to give it a little something. The vanilla pancake topped with whip cream and strawberries was ok but again very little flavor. Plus not something I could eat had I been on a hurry or had an early flight out. Other Hampton breakfasts do a little better job. Maybe Monday's are just not busy enough to warrant more.

We had a wonderful stay at the Residence Inn by Marriott West Orange. The accommodations were…read morespacious, comfortable, and very well-equipped, with an upscale feel making it feel like as if we were staying in a mansion.The chandeliers, marble floors, high ceilings, and beautiful aesthetics added to the luxurious atmosphere. The location was extremely convenient with easy access to all the major highways including Rt. 280, the Garden State Parkway, and the New Jersey Turnpike. There's also plenty nearby for shopping and dining. Just one block away is a strip mall with Burlington, Target, Starbucks, and Whole Foods. A little further up the road you'll find an AMC Theater, ShopRite, Petco, and even more stores and restaurants. David made a very positive impression on us during our stay. He was friendly, professional, and incredibly helpful whenever we needed assistance. I was already a little on edge after sitting on the tarmac at LaGuardia for 8 hours and then driving 12 hours to New Jersey, so his kindness and professionalism were greatly appreciated. Our room was spectacular! It was very large and equipped with a full kitchen that included a full-sized refrigerator, dishwasher, microwave, and large stove. The room also came stocked with plates, utensils, pots, and pans. The bed was huge and extremely comfortable. There was a full-sized bathroom with an outside vanity area, two closets, a folded cot, a dining table with chairs, and a comfortable sofa for relaxing and watching television. The complimentary morning breakfast was outstanding with a great variety of hot cooked foods, breads, muffins, fresh fruit, cereals, and more. The parking lot was also plentiful, well-lit, and felt very safe. Overall, this was an excellent stay and we would absolutely return when visiting the area again. 5/5 Price 5/5 Comfort & Decor 5/5 Staff 5/5 Parking 5/5 Convenient location

Stayed here with my aunt last week. Reservations were made months in advance for rooms next to each…read moreother. But we were not. We were both in adjoining rooms not with each other and separated by a wall. So we were around the corner from each other. No big deal. We were on the ground floor which was noisy when breakfast was being set up. Bed was comfortable. Breakfast was great. But In the room.... So many flies. In both rooms. Gross.

Great stay! Wifi was fast and reliable. Breakfast was great, they had a omelet station. Staff…read morewas WONDERFUL! Bravo to the staff. And happy hour was greatly appreciated! Beds were comfy and TV was super adjustable from the wall mounting. Will stay again next time we are in the area.

What a wonderful stay - I'm not even sure where to start!…read more We were warmly greeted by smiling Jessica. She is a font of information, we learned about - tea time, wine and cheese time = both complimentary! In addition to the aforementioned, Elements Harrison offers their customers a complimentary beer or cocktail token. The gentleman running the small bar/eatery was friendly and efficient. Our room was beyond spacious. (See photos) We had city views and a view of the metro. The amenities were above and beyond. The bed was comfortable! In the morning we enjoyed the BEST Marriott breakfast we've ever had (see photos). Our shuttle driver Cindy was a pleasure. Our trip to the airport was smooth and engaging. We would positively return to this property!

If i pay for a room at these insane prices-i expected top notch service…read more Felt like i was at like a walmart You need towels go to the front desk You need toilet paper go to the front desk The soap dispensers in the shower not filled no product bring your own So u think about it..... yeah your towels are washed in anti bacteria soap yeah right And your room is white glove service cleaned. NOT Rust build up on fixtures in the bathroom I'm trying not to think about it ! Staff could careless You stick a letter telling me you cant service my room Discount my rate or maybe management roll up your sleeves and get the job down Its insane I worked in hotels before you dont make excuses you get the job done. People Skip this hotel not worth it

I do not recommend this hotel. I chose this location because it is close to the metro station. I…read morealso chose this location after reading positive review. I was mislead by the reviews as well as the price for parking onsite each day. From checkin to checkout, customer service was blunt, nonchalant, and unwelcoming. Our reward status was not recognized, addresses, or mentioned. Also, when I complained about the cold temperature in both rooms that I booked, my complaints were downplayed, and condescended. My complaints were not addressed and my bill was not comped in any way, despite reporting that the room was cold each day. We were out of the room majority of each day, so we made the best of our trip during the short stay. Again, I do not recommend this hotel. This hotel is a negative reflection of Marriott Bonvoy, and does not value customer service.

Part of the reason we chose this hotel is our kids were staying here and we wanted to be situated…read morein the same place. Housekeeping: At the front desk, they stated that housekeeping is not automatic, you would need to request it. Fine by me as we usually don't utilize it. A $257 charge was made to our cc upon check in and would be refunded if everything is "ok". Breakfast is from 7:30-10:00 am. It's adequate. We got a $20 voucher that we could use per day in the restaurant or snack shop. You forget to use it, you lose it. There were about three events happening on the property this weekend. There was still ample parking. Rooms were clean. Beds were comfortable.

I have a super soft spot for this hotel as I got married here and the wedding (in the conservatory)…read morewas truly amazing. The hotel was on the old side then -- it has since been renovated. My husband and I love to stay there and eat at Rod's for our special occasions. The renovation is great! The rooms are so nice now. Modern and very comfy! We most recently stayed in a king suite and it was big and lovely! So much nicer than the kinda icky bridal suite we stayed in 8 years ago But overall, this, like rod's, is still a pretty traditional place. If you don't like that, you won't like it! And if you're not staying for business or wedding, maybe not your gig. Still, I love it. Nice, friendly, train in the back, close to Morristown and Madison both lovely towns. And I love Rod's and the red dog, both fun old timely places for some food or a drink.