Do NOT buy a vehicle from this business. I purchased a 2015 Nissan Altima on Saturday 9/13, had the…read morevehicle for ONE day, and on Sunday 9/14 the car broke down and I had to get it towed for a coolant leak, blown head gasket, no power steering fluid, broken radiator cap, exhaust gasket replacement and a new engine. This is over $4000 in repairs that Kyle Walker did not disclose when I asked if there were issues or major concerns with the vehicle that I should be aware of. Kyle assured me that the car was perfectly fine and that their mechanic assessed the car and determined there were no issues. My daughter was with me when they sold me this car, and they watched me leave with my 5-year old daughter knowing that the engine could blow at any time. I have attached the repair estimate for the Nissan Altima I purchased from this business that died after only 1 day of me driving it. The employees and owner here are NOT honest and only care about profits. Kyle Walker showed no empathy when I informed him immediately of the situation and that the vehicle had that damage prior to me purchasing it. The only thing Kyle said was that it was fine on the test drive and while they had the vehicle. As a consumer I would not know if there was a coolant leak and blown head gasket on a 5-10 minute test drive, and ALL of that damage would not randomly appear when I drove the car for less than two hours. I should not have ANY repairs when the seller said there was nothing wrong with the vehicle that they had their own mechanic assess. After my initial conversation with Kyle, he did not return any of my calls over several days to get this resolved. I had to physically go there today on 18 September for them to tell me there is nothing they are willing to do. They use "as-is" and warranties as an excuse to cover their unfair business practices and showed absolutely no concern for me and my daughter, my situation, and they were dismissive of me and the entire situation. There recent reviews are for their customer service, NOT for the quality of the vehicles they sell. Look at their other negative reviews and see for yourself. Take your HARD-EARNED money to another business that is honest and not going to take advantage of you. If you care about the safety of yourself and your family I would reconsider doing business here.

Today Monday February 10th 2025 I went and talked to Cyle salesman at this dealership. Went there…read moreyesterday sign said open but entire parking lot was empty with all the vehicles open and unlocked. Was weird. Showed up ready to buy a vehicle but no one there. Called again today and told him I'll be there around 4:00 when I get off work. Showed up looking like a construction guy because I'm a contractor and I showed up in a work truck because two of my vehicles flooded during the flood. I showed up looked at the vehicle and asked to go on a test drive. They said no, they wanted a deposit or proof of funds. Never heard of such a thing in my entire life. They will not let you test drive a vehicle unless you show them the money in your hand.....? He was extremely rude about it, and wanted a deposit..... Never in the history of man has there been a deposit before a test drive. I used to sell cars for a living and I've been shopping for vehicles the last couple months and I've test drove a lot of vehicles. Never been to a car lot to where they didn't let you drive it fall in love with it and then want to buy it. It's kind of the whole purchase of the sale. I asked to talk to a supervisor he said I can do you one better The owner was there. I spoke to the owner and the same answer. I tried to keep my cool and it did not go well. Never met anybody that works for company that works so hard at not making money for the company. Extremely unbelievable I would never send anybody there. I went there because it's right near my house and my neighbor but a vehicle from them a few years ago. So I figured I'd give them a shot. Extremely unbelievable and unprofessional. Plus I noticed when I looked at a few of the vehicles, pretty much all of my looked at had issues. Which is understandable because all vehicles do have issues in different ways. Some are acceptable, but when you have a steady stream of water pouring out of a muffler and rear main seal on a transfer case is leaking. And power steering pump leaking and sway bar bushings are gone among other issues. Which is normal how to use car lot and that's why it's called haggling. They pick a price I go lower back and forth sales made. Still blows My mind I couldn't even get the test drive a vehicle I was serious about buying. These people actually work at not selling cars and pushing people away, unbelievable and I've been looking for a while and I was really liking the vehicle .

Avoid...Shady dealings, fake promises and no honor to anything is what you'll find here…read more... question and independently verify everything. TRUST NOT THIS PLACE, MATT, Janice or others here. My credit got pulled twice i got approved and my vehicle was sold without my knowledge or any communication to someone else.

Troy Julian and Staff give an amazing experience! Ive consigned multiple vehicles with SUCCESS! My…read morepurchase of my Nissan Altima went smoothly and they were able to finance me with a local credit union for a lower interest rate. THIS is a LOCAL DEALERSHIP that truly cares!

I came here for routine service. During my visit, they recommended several additional services…read morethat would have increased my bill to around $750. Fortunately, I'm familiar with my vehicle and knew many of those services were not necessary, so I declined. I also told the service advisor that I was preparing to take my car on a road trip, which was the main reason for bringing it in. As I was leaving, he wished me "safe travels," and then made another comment that left me feeling uneasy. Five days later, as I got on the freeway for my road trip something very unusual happened--my radiator suddenly collapsed inward toward the engine without any visible external damage. I can't say for certain what caused it just yet, but the timing made me question whether my vehicle had been handled properly during the service visit. Now I'm facing an expensive repair that I wasn't expecting. My biggest concern with this shop is the aggressive upselling. I felt pressured into services my car didn't need, and that left me with very little confidence in their recommendations. Based on my experience, I won't be returning, and I encourage others to get a second opinion before agreeing to costly repairs.

Every time I stop in to get my EV6 taken care of and checked out they have accommodated me…read moreimmediately...were extremely informative and helpful. I would totally recommend this dealership and the service advisors here.

On May 18, 2026 I brought my 2023 Forte GT in for serving, Harry Parmar is the associate who has…read moretaken care of my servicing since i bought the car new. His knowledge of my car and my usage have kept my car in perfect working condition. He also cares about me as the customer and answers all my questions fully. He also makes sure my car is washed and vacuumed before I leave. I would recommend Harry to any other Kia owner I meet. Clara S

Prospective buyers and service customers should proceed with extreme caution. If I could give zero…read morestars, I absolutely would -- not only to Ken Ganley Kia New Port Richey, but also to the Ken Ganley Automotive Group. Based on my experience, this company showed a troubling lack of integrity, failed to stand behind its own service work, and demonstrated little meaningful commitment to customer satisfaction. Rather than taking responsibility or working toward a fair resolution, the company appeared to rely on misleading, self-serving legal excuses to avoid accountability. The result was an experience defined by poor communication, inadequate follow-through, and a complete unwillingness to honor reasonable expectations. My concerns were not handled with transparency, professionalism, or good faith. In my opinion, this was a deeply disappointing and unacceptable experience, and I would strongly urge prospective buyers and anyone seeking maintenance service to consider other options before doing business with this company. Background: We purchased a 2024 Kia Niro EX that had been exclusively maintained by the New Port Richey dealership. The vehicle had only 5,798 miles on it. Importantly, at 5,797 miles -- just one mile earlier -- the Ken Ganley New Port Richey Service Department performed what became the vehicle's final oil change. Between carrier transport to the auction house and then to our doorstep, the vehicle accumulated only nine additional miles. We took the vehicle on its first drive, and just two miles later, at 5,808 miles, the engine seized. Put plainly: within 11 miles of the Ken Ganley New Port Richey oil change, the engine failed catastrophically. The facts as we understand them: The local Kia dealership determined that, during the last oil change, the oil drain plug had not been tightened securely. Over those mere 11 miles, the oil drained out, and our nearly new vehicle was suddenly facing a $14,000 engine replacement. Ken Ganley refused to take ownership. Instead, the company appeared to hide behind paper transactions and claims that "multiple entities" had control over the vehicle, rather than acknowledging the obvious sequence of events: the Ken Ganley New Port Richey technician failed to properly tighten the drain plug, the oil drained out, and the engine seized. The denials were appalling from start to finish -- from the New Port Richey Service Department to the General Manager and all the way up to the Ken Ganley Automotive Group's Director of Customer Relations. Maikel, the Service Manager, literally hung up on us within two minutes. Tim Jamil, the General Manager, heard us out but did nothing. Patrick O'Connor, Director of Customer Relations, came across as a polished smooth-talker: he thanked me for "the professional and polite way you presented your concern," offered to find me another car, and then dropped the matter like a hot potato. We have not heard from any of them since. Ultimately, we bought another car from a far more reputable source, and we could not be happier with that decision. This experience left us with the clear impression that Ken Ganley was more interested in deflection than accountability. I would not recommend this dealership or automotive group to anyone looking for honesty, competence, or responsible customer care.

After reading these reviews, I definitely would not purchase a car from them. I spoke to him on the…read morephone, and when I mentioned the i have concerns that the car is from up north and had 4 owners. What they said, did not comfort me at all. Just trying to sell a vehicle, they don't like knowledgeable people on that note. I'm staying away.

DFAis one of the greatest dealerships to deal with in the area!…read more I was turned down by 17 different dealerships in the area, but number 18 said yes, David Family Auto!!! They gave me a chance when no one else would and I will always be grateful for that. Future buyers, please be aware that you are looking at and purchasing a used vehicle, not a new one. you should expect some issues with the vehicle. These people do a great job putting people into the cars you want. 5 Stars *****

My boyfriend and I had an awesome experience at this dealership. We were helped by Baja (Cristian)…read moreand Jaryd, both of whom handled our purchase, questions, and concerns with the utmost kindness and professionalism. This place was a breath of fresh air compared to other dealerships we visited previously, it was low pressure, and we left happy (and with a new car)! We can't thank them enough, and we are extremely appreciative to Maus for hiring the right people for the job.

It looks like dealership's reviews need some major updating. STAY AWAY FROM THIS DEALERSHIP! (Both…read more sales AND service). While my wife and I were considering purchasing a Nissan, (and we were not in the market right at that moment), one salesman quickly became two, and the two then became THREE, all ganging up on me, all acting like they were my new best friends, saying "We really would like to see you in a new car.," flattering me and trying to charm me into giving them a yes, all while they were trying to pit me against my wife. A TOTAL TURNOFF. I don't need three people trying to convince me to make a purchase, especially threeA desperate sales people. (I say this from he point of view of having been in sales myself, so I knew their game.) But the service department was even worse. On two separate occasions, they attempted to bully her into getting additional, very expensive service that her car did not need. She was very suspicious because they were very pushy about it, so she took her care for a second opinion at Complete Automotive, a company that has a superior rating with Yelp and will not offer a service that a car does not need. They agreed that Maus was playing games with her. On another occasion, my wife wanted one thing done for service that only an authorized dealership would be able to do. I don't know exactly what was involved in it, but while doing their work, they came up with a list of numerous additional items that they said needed to be serviced, totalling around $6000. When she refused, the woman working with her became snide and pushy, and gave he an entire list of all that needed to be done, then insisted that my wife sign each item stating that she was refusing the service, WORSE, the woman told her that they would not return my wife's keys until she signed the papers. YOU CAN'T MAKE THIS STUFF UP! The commercials make the owner of this dealership look like the nice guy next door, but it all starts at the top. We noticed this type of behavior at BOTH of their stores, one in Brooksville the other in Pasco County. If he has true integrity (which I doubt), he would fire EVERYONE at his stores, from sales managers, to sales, to service managers and service workers and start from scratch. It would be great business decision and good for PR, but when has this dealership ever had integrity? STAY AWAY FROM MAUS!

This is little-know but fantastic exotic car store - filled to brim with a variety of sexy dream…read moretoys! Jovan, the dealers buying agent has an great and enthusiastic personality and made sure my vintage SSR was throughly assessed for its value -then- and gave me a fantastic offer to buy. In no time I had a check in hand! A real no hassle, easy-peasy experience!!

Buyer beware. dealership sold me a BMW X3 M40i, on eBay for 18k, when I texted to ask for paperwork…read moreand shipping arrangements they backed out of the deal and wanted to negotiate a higher price. Reported to BBB, EBay and State AG.