Booked hotel as we have stayed here a few years back. After checking in and unpacking we went into…read morethe bathroom and saw the nasty tub! Went downstairs and before I could finish my sentence the front desk was like yah we know the bathrooms need updated! Showed me other rooms and they were all the same. Had to work that night so we couldn't just leave and get a different hotel. Went swimming and the pool water was FREEZING!!! Got told that they knew the pool was cold as tge heater is too small for the pool. Now keep in mind this pool is very small! On the morning of our check out we get woke up to fire alarm going off! We evacuate, get to main floor and just smell burnt toast! Won't be back!!!!!

Haven't even stayed there yet and the staff is completely incompetent. Had two rooms booked for…read moreFriday and one booked for Saturday. Have the emails to prove it with no cancellation emails given, but told that the room for Saturday is not available. Talked to 3 different people. Was not allowed to talk to the manager even though the staff member did. Rerouted to a wrong number totally unrelated to the Holiday Inn and hung up on once (from the hotel itself) Asked for the manager's name and that is when the phone went dead (well... not completely, they thought they had hung up the phone, but could hear talking). Offered to send the emails that stated our confirmation numbers and also that show in BLACK AND WHITE that a room was reserved for Saturday. They did not want this information. They wanted to transfer the phone call yet again which obviously leads to NOWHERE! Whatever happened to good customer service? When you can talk to a manager and get answers to your questions. What good is an email with a confirmation and dates when they are not honored? We were also told when we asked the manager to call us, we were told, that they cannot make outgoing phone calls. HMMMMMMMM..... I guess if there is a fire, you better call yourself because they can't make outgoing phone calls. What a crock! This is the type of runaround you get when you talk with a company that does not want to answer your questions, they just want to get rid of you. Well... guess what, we will be there this coming Friday for our stay and be RIGHT THERE to show you the email that states we have a room for Saturday night. You won't be able to hang up on us then, will you? You can try to escape a phone call, it is a lot more difficult to escape a person face to face. Since you wouldn't give your name over the phone or the manager's name, we will be in person asking for that to make sure that we let the corporate office know. Oh and if you read this review and decide to take the day off, don't think we won't pursue talking to your superiors.

I chose to stay at this Days Inn based on positive reviews, but unfortunately, my experience was…read moreextremely disappointing. I had booked the room through Booking.com while on the road. In the rush, I mistakenly selected "2 adults" instead of including my 2 children in the occupancy, though I booked a room with 2 queen beds, which clearly accommodates four people. When I arrived after 10 PM, the front desk staff was not welcoming, no smile, no pleasantries, she seemed bothered that I wanted to check in. She asked, "Two adults?" The kids were in the car, but I immediately corrected her and realized m omission. She instantly became combative and accused me of lying and trying to cheat the hotel out of money. I calmly apologized for the oversight and asked how to correct it. I even checked the app and confirmed the price didn't change when updating the occupancy--but she insisted that was wrong and chastised me for "lying," repeatedly saying I had to pay per person because it's "more work for housekeeping." I tried to de-escalate and even apologized, again, thinking maybe she was just having a bad day, to which she snapped, "I wasn't until you lied." I was shocked at how personally she took what was an honest mistake despite my willingness to correct it. She brought up an issue about emergencies--saying in a disaster, they wouldn't know to look for four people. I agreed that's valid and asked to update the record. She didn't seem to know how at first, then eventually updated it, yet still claimed it was "a problem" because it wasn't "written on the sheet," so I wrote it down, but she continued criticizing me. If I were trying to deceive anyone, I wouldn't have openly told her about the kids. I genuinely felt like I was being profiled and treated with suspicion since she seemed to have an issue with me from the start. She refused to give me her name or the manager's contact information, and only referred to me as "lady" throughout. It was incredibly uncomfortable and upsetting--it was 10 minutes of her treating me with utter disdain. I tried to cancel through Booking.com, but they said it would require the hotel's cooperation, and since she was the only staff on-site, I didn't feel safe pushing further. We ended up staying, but I didn't get much rest because I was so hurt and confused. I followed up with the morning manager, Purva, who was initially vague about her role but later revealed she and her husband were the new owner-managers. When I raised concerns about how I was treated during check-in, she reiterated the policy with regard to needing an accurate count for the room--which I agreed with and never disputed--but she failed to address the disrespect I experienced. She even told me that the staff member had been there several years and "she was just particular" about things which seemed like her excusing this unacceptable behavior. The staff member involved was openly rude, again, this time in front of the manager, refused to apologize, and even brought in three housekeeping staff in what felt like an attempt to intimidate me. While the manager eventually refunded my stay, the resolution felt like an afterthought. Basic improvements like staff name tags, a visible manager contact, and clear expectations for respectful guest treatment are urgently needed. The hotel was exceptionally clean, convenient, and updated, but the unnamed woman (probably in her 60s, permed/wavy platinum blond hair and bangs with blue eyes and glasses) who was so incredibly hateful make it not worthwhile. Also, there were no secondary locks on our door which was odd. As someone who goes out of their way to be honest and follow the rules, this experience felt humiliating, unfair, and unwelcoming. I cannot recommend this hotel, and I will not be returning.

Do not stay at this hotel!! The staff was extremely rude and unprofessonal! Upon checking in, the…read moreman told me multiple times that if I brought a pet to the hotel I would be fined $250 (eventhough I told him our dog was boarded in a different city and we didn't bring him). He also told us multiple times that if we were caught smoking on the premises that we would be fined $250 (even after I repeadedly told him I'm a non smoker). Then I go to the room and find that the kitchen isn't equipped with anything. I booked this room because 1) it had a pool and 2) I was planning to cook dinner. But it's hard to cook anything in a kitchen without utensils, pots, pans or plates. Why advertise that you have a kitchen in the room when they expect you to go purchase or bring everything with you? I came in town with my mother and son to visit with my sister and her family for the holidays. There were 3 of us booked in the room. I brought my son, niece, and nephew to the pool so my son could have someone to play with. My mother and I were not planning to swim. The manager yelled at us and told us they couldn't swim because they didn't have rooms there. He continued yelling at all of us and the kids saying that they couldn't have all of El Dorado there having a party and staying the night and eating all their food in the morning. I told him that they weren't there to stay the night just to swim for a bit before we did presents. He dismissed us saying yeah yeah sure, I'm sure they will all be here in the morning. Needless to say, we packed everyone up and headed to my sisters apartment to cook and open presents since the environment was so hostile. I did end up taking my son swimming later in the evening without the rest of the family. As we were leaving we noticed that there were no towels in the swimming area. We had to go to the front desk to ask for towels and almost slipped and fell. The front desk attendent told us they keep the towels in the gym. As we were heading in the next morning, just the three of us, we checked out the breakfast selection which was included in our stay. It was cheap and very lacking in selection. None of us ended up eating anything.

The staff were extremely rude, and they scammed us. Tried to charge us an additional night with no…read moreexplanation. Said that WE booked the night and wouldn't remove it and give my money back until I said I would call the authorities, then hung up. But that's not even the worst part. Before that incident (which was HOURS later!!!) we booked for December 1st, checkout December 2nd. We checked in around 5 or 6 am on December 1st. Mind you NOBODY said we couldn't check in early, they had PLENTY of rooms. We check in, at 10am someone comes banging on our door telling us we need to get checked out. We were so confused. She said that because we checked in early we could only stay until checkout. But for 1 nobody told us if we checked in early we would have to leave early, and 2 IT WAS 10 AM!!!! She said checkout was 11. They are absolutely disgusting and ridiculous. I have never been treated so poorly. And to add, they all sleep on the job, literally. So we waited for a good 15-20 minutes just for someone to come to the front desk because you have to call their room.

Where is the negative star. Disgusting. Dirty floors, dirty hair dryer, dirty bathtub. Stained…read morecarpet. No fire alarms. You can hear every conversation in the adjacent room, hall and outside. I did not feel safe here. There are not many options in El Dorado, but if you're in town to watch your kid play college football, do yourself a favor and spend a couple more bucks at the Holiday Inn down the road.

This is a really clean Motel 8. Updated rooms, quite nice actually…read more I have never stayed here before and probably never will again, but at 2AM in the middle of nowhere Kansas... this is perfect! And they allow pets! Zzzzz

Rooms are nice cant tell if buissness owner is dot indian or a jew. Charged me extra for wife…read morestaying the night after paying for a full week in advance after she drove up 4 hours to bring me my kid.

A Halloween nightmare! We prepaid on booking. Com which this should be removed from their possible…read morelocation. We got there and we were tired. Went to the checking no one was there, so we called. Reknocked at the door again. A nice but scary gentleman suggested the motel across the street because the woman ran both. So we went and knocked at the door and one answer. Another scary man again nice but scary man said she wasn't there either. So we waited after making a couple more calls, now said mail box was full. The first scary guy came back and said that she was at a haunted house/Halloween party? Really. Still no refund, no room. But this time is was late and the next hotel because I was waiting I ended up having to get 2 rooms to accommodate the first floor I needed and because they had no rooms with to beds so far a very costly frustrated night. Still waiting for my money and I filed a complaint right away! Thanks a lot too Booking.com

They changed the rates after we had called an made a reservation. The rooms are dated and…read morequestionably clean. Towels and linen stained, bugs crawling on the floor. One of the worst hotels I've stayed at, definitely regret picking this place simply because it was close to the lake. Sleeping in your car is a better option or find someplace else!

Know that you need to stay here with a very open mind. I booked this on Airbnb and got a super…read moregreat deal. All I needed was some beds to sleep in and MoveOn. The amenities of the room are clean beds, TV and refrigerators. They are going through transition and the 5 star rating goes to the new manager that's been here for five days. It's best to check in during the day and he will find you a clean room and give you his cell phone number for questions. We considered looking for another hotel in El Dorado but you're gonna pay more and still The Motels have two star ratings. So, We view this an adventure in a third world country with Walmart down the street.