We have been customers of Christian Brothers Automotive in Southaven since 2022 and have been there…read morenine times for oil changes, but this last time was terrible. We have been loyal customers and have been very nice to them, but the last time I had questions about the inspection they had done in early March of this year, it became a whole ordeal. They inspected the vehicle because my husband asked them to take a look at his engine mounts, at first they said it was a Courtesy check and then when they were done with the inspection they charged him $89.95. The excuse was that it required more effort to inspect so they needed to charge the service, but they never communicated that to us. Since we were customers for a while we just let that go and continued business with them. They gave us a quote for the work and we discussed it. My husband and I decided that the price they estimated for the labor and engine mount (around $700) was expensive. We had an expert opinion on the situation as well and during that time Christian Brothers ordered the part and we decided if we could buy it from them. They agreed. My husband and his friend installed the part, but when they installed it, they realized it was a transmission mount and it did not need to be replaced. We were confused as to why they ordered the transmission mount because our friend who works on cars said that the top mount was the one that was worn out. The transmission mount was not worn out, but because the time and labor to get to the transmission mount was strenuous they replaced it. On Tuesday, March 25, 2025, my husband scheduled an oil and brake fluid change with them, and I took his car in. My husband wanted to question the engine mount to them but, since he was at work, I asked them to look at it because we knew it did not need to be replaced. They said again it would be a courtesy check since the inspection was not too long ago. They did not charge me for the inspection. When I came back to pick up the car, I brought the original transmission mount to them, and the technician or service writer named Sean tried to explain to me that the bushing of the engine mount needed to be replaced because he could move it with a piece of metal in the hole and press it down with force. He showed it to me. They said that it needed to be replaced now. I did not know anything about engine mounts so I looked it up on Google to fact-check it, and when I looked it up, I noticed Sean got very annoyed. I found on Google, " Signs of a Bad Mount: If you CAN'T move the bushing by hand, or if you notice excessive engine movement, clunking noises, or increased vibrations, it's a strong indication that the engine mount is failing." I showed them what I found, Sean then explained that what I found on Google was wrong. On the original mount, there were no cracks on the bushings as well, it just showed that it was used of course. I tried to explain to them that this mount did not need to be replaced. The manager Corey came to the desk, and asked, " So what do you want us to do? What do you want from us?" he stated aggressively. I did not know what I wanted them to do, because I did not know how to resolve the issue. I explained to him that this mount did not need to be replaced because it did not look worn out. Google says that the bushing is supposed to move with force, but before I could finish explaining, GM Corey asked and said, "What do you want us to do because we are too busy trying to go back and forth with you? We do not have time for this!?" We are not going to argue about this for hours with you!" - he said angrily. I wanted them to figure out the issue because we paid them in early March around $89.95 for an inspection. It should have been their job as a business which we had paid for to figure out the issue instead of asking me what I wanted them to do. I had asked them to look at the initial inspection report and he denied it and said no because they made it clear that I as a customer was wasting their time. Christian Brothers Automotive at that point was aggressive, argumentative, and defensive. I was unsatisfied with the part that they ordered and I questioned their work, and instead of conflict resolution, they responded terribly. It is okay for customers to question the business and find a solution and maybe come to a compromise but it was not okay for them. It was a ride-or-die mentality. The owner came out at this point and in total three men were looking down at me and raising their voices at me. The Owner John Ferrante says," My technicians work hard every day and do the best they can for their customers and I do not like how you are talking about my workers! I don't usually fire customers but I fire you!" He then says, "You and your husband can go to Google Technician instead of coming here." He then laughed at me. But the thing is I never insulted or ridiculed them, I just had questions and all I wanted for them to do was to verif

My engine was having trouble. The team at Christian Brothers ran into some obstacles in fixing the…read moreissues but they persevered. Even though it took longer than expected they charged me for only what was in the estimate. The staff here are respectful and knowledgeable. I would recommend them to my friends and family. Thank you CBA Southaven.

Our car broke down a little over halfway home on our drive from the Florida panhandle to St. Louis…read more Warren responded to our Yelp request quickly and was able to fit us in the following day (Sunday), driving 30 mins from a previous appointment to Memphis to check everything out. Even though my husband was able to get it started again after clearing away corrosion on the battery just before Warren arrived, we had peace of mind knowing he'd checked the codes and assured us everything seemed fine. Though the car hadn't overheated, he also identified and fixed a loose connection that was causing a coolant leak which would've led to more problems soon. He knew we were from out of town and desperate to get home. A dishonest mechanic could've taken advantage of the situation and charged us a ton, but not Warren. He charged us a totally reasonable mobile service fee plus a little for mileage. I'd expected to pay much more given the distance he traveled. To top it all off, he texted to check that we'd made it back home safely. We can't thank him enough. 100% recommend!

I have talked to other shops they all agree he did it wrong…read more He was telling me I wanted a temporary fix which I did not. I'm done discussing my point with him.he should have been straight with me from the beginning instead of rushing through it even when my husband told him when he kept going that it will look scrappy but he said no it will not. You have the nerve to tell me that you did not do this just be honest that you messed up Have a great day

On 4/8 I went for a leaky water pump repair previously diagnosed by another repair shop…read more.. Southaven Car Care agreed and repaired for $633. I drove the car for 2 days; when another leak appeared . I Took it back to Southaven CC who stated it was NOW THE RADIATOR. (The radiator Was Not Leaking B4 water pump repair). I declared it was something SCC did in water pump repair. SCC representative was cocky and nasty saying the new water pump put pressure on the Radiator which caused the new leak. He also stated the water pump was "barely hanging on my car" which is not true from the initial waterpum diagnosis B4 I went to SCC. So, I took to another repair shop which showed a cracked radiator (not there on water pump repair day 2 days prior). Now it would be $934 for new radiator from SCC. It is a shame how Auto Repair shops continue to take woman (especially older Black women) for a monitary ride. I recently read one from several people (no longer shown) about this particular shop--about bigger problem s after initial repair. I got bids elsewhere for less, where I got it repaired the next day. In closing, the owner was cocky, sometimes nasty, and very deceitful about my repairs. Please stay away!! Cocky, no compassion and shoddy work????? Wish I could give "0" stars.

This business was recommended to me for car repairs. They have provided a few services for me…read moreincluding "fixing my air". My air blows but will blow hot air or cool air or really cold air whenever. No rhyme or reason. We started this repair the summer of 2024 and still after several repairs, two very hot summers and a lot of money, I still am driving my car with the same issues. Chris was willing to work on it again at an additional charge when my air is still not working correctly after all of the past repairs and paid services. Needless to say, I am going to have to find another place to repair my air in my car. As for my other car repairs by this business, I have not had any problems. Hot and frustrated, Dana

Don't let Glen's gruff exterior fool you. He's really a nice guy. I always bring my vehicles here…read moreto be serviced because, they're usually fast, reasonably priced, and they always call me to let me know they're going to do something before they do it. They rarely "find" unexpected problems that "have to be fixed" with my vehicles. I've referred others here and they've been pleased with the service as well.

Horrible service, unprofessional and keep my dad's truck for over 8 month. Joe had an attitude…read moreeverytime we went to check on the truck. was telling my dad he was waiting for parts. Then told me he was going to get to whenever he could but kept bringing new vehicles in and working on them before my dad's truck. He kept my dad's keys and gave us an empty remote that look like it went to the truck. Just poor customer service and now we have a truck with no motor at all.

Was able to detail the problem over the phone, set up a drop-off time and was given a spot on time…read moreto receive service. These ppl know what they are doing and even offer cash payment discounts! Very high value-honest service. I had a problem with another shop because I was specific on the fix as I know cars quite a bit. They're busy often, but better to get it done right!!!

Oil change and calipers, fast,efficient and trustworthy. Place is clean, employees are professional…read moreand take the time to explain any questions. Been her a couple of times. Highly recommend this place.

These guys are professional fast and fair Best tire shop in…read moretown . I needed tires bad . I went with Toyo RT 20 /285 . They look great and ride amazing thanks Uncle Sam

Had my front end rebuilt by them and new tires the truck has been shaking and making a lot of noise…read morebrought it back to them multiple times still doing the same thing now they're saying that I have to pay for the labor and they would warranty the parts out would not do business with them for anything