I've been with this storage unit since 2020 and have had a horrible experience with management…read moreincompetency. I've been incorrectly overcharged for late fees and additional rent TWICE within months of notifying the company. I was told to vacate my unit after expressing my concerns and then charged for the month anyways WITH late fees already added for February. (it's 1/31) and haven't heard back from management in over a week. Management is ignoring the issues. After scrolling through other reviews, this is not an isolated incident. Keep track of all your invoices if you choose to use this company. They will scam you into paying additional rent and unnecessary fees then cover it up with each management change. I can't even go back to previous invoices with the new online system. As a veteran myself, not even living in the same state as the unit currently, it's become increasingly more difficult to make sure my things are stored properly without issue, this is completely unacceptable.

What a nice business. What a great staff. So glad we found this Location. Close to where we need it…read moreand not draining on the pocket book.

My rent double in less than 45 days of U S Storage buying a storage business in Clarksville TN…read more.. Please fellow Soldiers, Marine, Airman, Coast Guard & Veterans. DO NOT rent from U S Storage. My increase notice was emailed... If you are deployed, good luck on checking your email.

We have had the best experience so far with US Storage Centers in Clarksville. Anastasia and…read moreAlexandra have both been wonderful to work with. They have been responsive, professional, and extremely helpful. There was some confusion on my end about a couple of things and they were so patient with me. We were looking for a very secure place not far from our house to store our new camper, and we are so thankful there was a spot at your location. We will definitely recommend US Storage Centers to neighbors and friends.

Always responsive to calls and come up with answers quickly. They are clean and kept well. And the…read moreprices are of good value when compared to other storage facilities

DO NOT RECOMMEND! Terrible customer service and dirty units. Initially, the manager was extremely…read morehelpful, offering a military discount which I never received as well as a free lock I never received. However, after renting for several months, we needed a larger unit, I sent an email, but received no response. On the 4th of the month, a Saturday, the right sized larger unit was available so we moved our things into the larger unit which required payment of the service fee once again along with that month's rent. A note on the unit - it was full of mouse droppings that we had to clean up. In addition, a dead cockroach was also found. Monday, I contacted the manager to cancel my previous unit and transfer any remaining amount paid to my new unit. However, I was told that because I moved after the first, (it was only the 4th) that I would not be provided any type of credit. In addition, I mentioned the email that was sent and she denied receipt. I paid for two units for the entire month, while they were able to rent out my old space again to receive two payments on it in one month. Shady business practices. I should've done my research prior to moving in because this isn't the first time this business has taken advantage of our service members. Further, there are several cleaner and cheaper units in the area who do not require setup fees and offer up to a 10% military discount. Spend your money elsewhere and support a business that does the right thing and supports our military men and women.

Best storage unit ever!!!! New clean & super nice staff. I would highly recommend them!read more

I highly recommend the facility and will be a repeat customer. Excellent location just minutes from…read moreWilma Rudolph. Clean facility. When we cleaned out our space there were no bugs or signs of rodents. The staff was friendly and accommodating. I moved out three days after the end of the pay period and they were kind enough to waive the additional charge.

Debbie that runs the place is very nice!! She's so helpful and caring!! It's easy to get in and out…read moreof the place! We are so glad we choice Sango Storage!!!

The manager Debbie is really nice and helpful...HOWEVER:…read more Storage units are very rural. No exterior lights for units. Only cameras at entrance. Very bad unit configuration....rows are everywhere at all different angles. It's like there were the original units..then they added on, then they added more, then more...and they are all facing different directions. Bad gravel rows inbetween units...heavy, thick gravel not leveled out.

Professional- So helpful- Personalized Service Also a great…read moreValue ! Will continue to use them each time I have a major project and highly recommend them to friends and family!

We have used this company both for our home and office moves…read more Extremely professional and courteous. In addition my real estate company recommends them as our preferred mover. Wayne Belt Wayne Belt Realty Murfreesboro, TN

Just had an in town move and the guys were great but there was some damage to my furniture. I…read morepurchased the extra which should be insurance but they are claiming its not. They asked for photos of the damage which I sent in but they refuse to send me the pictures they took so I could compare. Sent a generic form which only states the .60Lb and not the extra I paid for. On the form it asks a Claim Amount. Very wishy washy when it comes to damage and how to file a claim. Have done MANY moves with the military and was easy to file a claim but not with this private company.

Pre-move review and expectations done very well and in person. Quote and payment was efficiently…read moredone and honored ( no surprises!). Packing day went well, boxes marked accurately. Packaging was professional to prevent breakage. Load up day in July heat was amazing. A well trained crew loaded safely and efficiently. Our out of state move-in was equally well done. A big thanks to Sarge for his leadership on this move. High quality service and not the higher pricing by the big national movers