Bought a used vehicle about one month ago. My spouse said are you going to take it back to get cleaned ? The salesman who was very kind through the whole sale said yes. Well one and a half hours later he went to get it. I drive it home ,hubby looks and says they didn't clean this car! Also had no mats in front or back. I called my salesman,he said it came in like that . He said what do you want,it used !! Really! You couldn't throw in some . Now the check engine light is on. Hubby was checking fluids ,ect . The oil is black. Don't they check and change this when the vehicle comes in? I should have sticked with kia in Lake Wales . Myself and family have always bought from them. read more

My car battery continually dies and has to be jumped started. Car is only 10 months old but it has been jump stared 5 times already and 3 times in last two weeks. This dealers service department says nothing is wrong. Totally unhappy with this dealership and their responses. read more

Red Hoagland Hyundai - Car Dealers Near Me - Winter Haven, Florida

They cannot be trusted to sell you a reliable used car - even a Hyundai. Paid them over $ 16,000 for a used 2018 Santa Fe and after the 30-day warranty expired the service indicator lights came on for ABS braking, oil, and more. read more

By far, the best experience I've ever had buying a car! I highly recommend Red Hoagland Hyundai. The dealership provided a comfortable, and professional atmosphere; offering a great selection of competitively priced vehicles. Top Notch Customer Service! Many thanks to Sales Consultant Nate Tweork for helping me with this big decision; he was very patient and informative. There was no pressure to buy and I appreciated the opportunity to test drive several vehicles. I ended up purchasing a 2026 Palisade Calligraphy at a fantastic price. Business Manager Jason Knecht made the check -out process quick and painless. I am loving my new Palisade, Thank you Red Hoagland Hyundai! read more

just bought a great USED certified 2023 hyundai santa fe from red hoagland. my 2020 elantra had just been totaled on THANKSGIVING and so i needed a replacement vehicle. My wife wanted a larger more spacious car so i started looking at the santa fe. I found mine online and saw that it was a previous lease vehicle with only 21000 miles. No high pressure sales gimmicks with the lowest dealer fee of any hyundai dealer I"VE FOUND. My salesman Mo Gafur was the best. He really takes care of his customer and makes sure they are satisfied. The easiest car buying experience I"ve ever had. If you are looking for a great used certified hyundai vehicle check with Red Hoagland before you buy. You"ll save yourself a lot of money compared to other hyundai dealers. Just ask for Mo and you will be treated fairly,honestly and get yourself a great deal. read more

I had an appointment today to go look at a Mazda CX-5. I was supposed to take a test drive but the damn rearview mirror was busted and dangling not even secured and installed properly. I can't trust a dealership with the are willing to let people drive off the lot on a test drive in an unsafe condition like that the Florida Department of motor vehicles does not allow you to drive on the road without a properly functioning rearview mirror this is a safety issue those people should've really taken into consideration before giving me the keys to take it for a test drive. How am I supposed to properly see the traffic behind me with the rearview mirror that's just dangling and not properly situated how it's supposed to be ? I wouldn't feel safe buying a used car from this outfit if they are willing to let this go what else are they willing to let slide? read more

Bought a used Jeep from them. Every staff member we interacted with was so kind and friendly. Our salesman or finance manager were not pushy or overbearing like we've experienced at other dealerships. We were able to meet on a price in a practical and professional manner. It was also the fastest car buying experience we've had. We would certainly recommend others to support this family-owned dealership. read more

We have bought a number of cars from this dealer and to see they took advantage of my wife's and sold her a used car that blue books out at $5000 tops and charge her $9000+ is a cheap move on their part. In a business where integrity is hard to come by this dealer has fallen on the wrong side . Plus the promised her a 2nd fab and after they got the money they just stop communicating read more

If I could rate negative stars, I would! This place is unethical and extremely deficient in service. I brought my Hyundai Santa Fe, the one I purchased from here and thought I could rely on, to this dealership for a warranty covered panoramic sunroof replacement. I received a call from Lacey telling me that the tech for the sunroof said the windshield would need to be removed in order to install a new sunroof. My sunroof by this point was open by the dealership and not able to be closed. I was informed by Lacey that 9 times out of 10, the windshield breaks and that she needed my authorization to proceed because the windshield wasn't covered by warranty. What? I told her I had no choice now because there was a hole in my roof and it rains in Florida! She asked if I had comprehensive coverage. I told her that my insurance probably would not cover something that was deliberately broken so let's hope it doesn't break. Maybe 10 minutes later, she calls me and informs me that it was broken. ( I highly suspect it was already broken) I was told I had to file a claim with my insurance. Why? I didn't break it. They did. My husband went to the dealership and spoke with the service manager Robbie Hunt. Boy, he was a rude jerk. My husband asked to speak to the owner. Justin Hoagland was not much more pleasant. All we wanted was for someone to do the right thing and not have us file a fraudulent claim. Georgie, the glass replacement manager for RH actually told me I could tell my insurance company there was already a crack in it. WHAT?! They refused to continue the repairs unless I filed a claim. It took an additional week for them to continue work because they deliberately stopped it until a claim was made and an appointment was scheduled for the windshield. When the windshield installer showed, they claimed the roof wasn't done, after they told me it was. I suspect they were "teaching me a lesson". They kept my car for 3 weeks. When I finally arrived to pick it up, it was full of debris from the roof installation. They did not use paper floor mats. Did not clean up after their work. Nothing! Lacey was unapologetic and simply handed me my key fob and pointed to the parking lot. According to photos taken before the install, they also damaged the cosmetic molding along the windshield. I knew better than to even approach them about it. The right management action would have been for the service department to deal with the warranty company about the windshield and leave the customer out of it. Now, they have lost all future business from me, my family, and anyone else I can tell about my experience. If you look at the reviews, the aforementioned names are all complained about. Unfortunately, they don't have a problem with this because nothing will change, and they care nothing about making something right. They should do some reflecting on all of these bad reviews. We aren't all mistaken! I have never taken the time to write a bad review. They have the distinction of being my first. read less read more

We had an appointment to get a price for service on our 2014 Equus to repair the USB port, charger and Hyundai issue with the dashboard pulling away from the airbag. They surprisingly kept the car for 3 days. After trying to reach them, finally got in contact with the service writer, who wasn't even aware of where my car was in the service department. When we picked the car up, although I had already told them what my concerns were, they charged me $503 to give me an estimate before they would give me my car back. Hyundai is a good product. Service department sucks. read more

Avoid this place at all cost. I have never been treated so deplorably or so flippantly by a "service" person. Lacey is absolutely horrid and she shouldn't be helping customers. She suggested I go get my oil changed down the street if I don't line their charges. $150 for an oil change. Absolute bullcrap. read more

Great professional service department. Dropped in about 45 minutes ahead of appointment, was taken straight away and out the door less than an hour later. read more

Buying the car was great I bought two cars over the years. But the service dept. Lost my business it's a shame. Instead of doing what I asked, they said the co. Said they had to.( Rotate the tires) So instead of telling me what they said, they just did it. And told me the co. Said do it. Hello who owns the car, I guess they do. I wonder if they will make My payments? Not that one customer matters.. read more

Red Hoagland Hyundai - Car Dealers Near Me - Winter Haven, Florida

If I could give no stars, I would. This is the worst dealership I have ever used. Tucson had 7500 miles on it and shut down completely. Had it towed to Red Hoagland, and left all information regarding problem with service. Told them we were going on a cruise the following week and would be unreachable. We return the following week expecting to get our car back, and Lacey says, we don't know why you car is here!!!. She is literally one foot from Ryan and he should have been able to tell her the problem. I guess she never voiced a concern over why the vehicle was there for a week? They decided to replace the electronic control panel, another week goes by. That doesn't work, decided to replace another part, that didn't work. Another week goes by. after 4 weeks Lacey tells me that a rat ate through the wires and it would cost me $7000 to get the car back. Irate, I asked for pictures and there were droppings of some kind in near the harness. However, they had the car for four weeks, parked outside. The car is garaged at our home and I have never, ever seen a rat in our neighborhood, never mind in my garage. I had to go through my insurance company who "negotiated" the cost down to $1187!!!??? of which I had to pay a $500 deductible. I wish I had read reviews before buying from Red Hoagland. Service never returns calls!! Horrible read more

Took my car in for service in November. Got there to pick it up and the paint on the hood of my Santa Fe Sport was messed up. Service Advisor Manny came out looked at it said probably the car wash did it and gave me two places to go get a quote for repair since they don't have a body shop. Took it to one of the body shops they recommended and took it back to the dealer. I have called several times and left voice mail but no return call. Crickets.... . So be aware that they could damage your car and will leave you hanging. Off to file an insurance claim to see if I can get my car repaired as the paint continues to come off. read more

Red Hoagland Hyundai - Car Dealers Near Me - Winter Haven, Florida

I use their service department for all my car needs. my service advisor Lacey is awesome. She's very courteous and knowledgeable of their systems. She always makes sure my service is thorough and done in a timely manner. thank you Lacey and red Hoagland read more

Found a used Hyundai Santa Cruz online that Red Hoagland had. Called and verified it was still there, and also asked if it had a trailer hitch. They mentioned it did, and even sent a picture of it and gave them a deposit. I and my wife drove over an hour from the Winter Garden area to purchase it. When we showed up the grill on the truck was smashed. Was informed a new one was ordered and when it comes in, they'll send someone to get the car to repair it. In the meantime, we were to buy it which we didn't. Thank you for wasting our day! read more

I brought my 2011 Equus into the service department two weeks ago. Have been trying in vain to get someone, anyone, just to let me know what is going on with the car and when they think it will be ready. Looking at my call logs, over the past week, I have made eleven calls to the service department - no luck. I asked to speak to a manager and the service manager - went to voicemail and no returned calls. They also don't leave their names on the voicemail greetings and that's a little flaky. Sadly, I will not be using this dealership in the future - they apparently don't know how to operate a telephone. read more

Contrary to my typical opinion of dealing with car salesmen, I had a decent experience at Red Hoagland while looking at a car. I think I can largely attribute that to the salesman, Cole. He was very nice and not pushy. He appeared to be new, or at least inexperienced, but maybe that's what made him pleasant. If you stop by, I'd recommend asking for Cole. Update: About a week later I got an email from Sirius about satellite radio for my car, which isn't even satellite capable. Seems obvious they gave my email address to Sirius, and possibly others, after telling me they wouldn't at the dealership. RH told me when I purchased that the title was electronic and the document they gave me would be fine to register it, but the DMV told me RH gave me wrong info and I should've gotten the actual title. So I call RH; later I get an email from them saying they're FedEx'ing the title to me. So either they always had it and should've given it to me when I bought the car or they gave me bad info when telling me how to title it. Either way, wasted time at the DMV. read more

Amazing dealership ! Great service and friendly staff , Jimmy was a amazing and honest seller who went above a beyond for us , got us our palisade in a fair and amazing price . Highly recommended dealership read more

I needed a new car and this dealership was highly recommended by a friend. Our salesman, Collin Porter, was wonderful, professional, knowledgeable, accessible, and more. Quickly he zeroed in on my perfect car! I was paying cash. Everyone at the dealership I encountered was friendly and helpful. Everyone except one person, Jason. I don't know Jason's job title, but he went over all the paperwork for me. He apparently comes from that period when men thought that women were good only for one thing. Such a snide and condescending attitude! I bought the car, paid cash for the car, and love it, jumping with joy about this purchase! But when the title came, I misunderstood the directions (I was still considering myself as the buyer, not the seller, on the new title) and went back into the dealership to get clarification. Again had to see Jason. He could not have been more condescending and proceeded to berate me. I do not understand how a person with such a lack of interpersonal skills is in a position to deal with customers, he belongs out of sight somewhere in the back office. He couldn't have been a worse representative for Red Hoagland if he had tried. I did get the information needed, but I came in as a pleased and very happy purchaser and left feeling disgusted. So, I would recommend the dealership, but they'd have more happy female (at least) customers without Jason, a dinosaur from another time. read more

Yesterday I came for basic maintenance on my car, everything seemed fine until my car started to vibrate strongly. Another day of work lost due to such disappointing and regrettable service. read more

I bought my car here back in 2016 and have an extended warranty. I have never had an issue with the service department until this year. Which I have had two bad experiences. This is my latest problem with Red Hoagland Service Department. I had an appointment to have a recall and another issue fixed on my car. I brought my car in on Friday 8:30 a.m. and never got it back till Tuesday. I was given excuse after excuse, but only when I called about my car. At no time did anyone ever reach out to me to let me know what was going on, except to finally let me know my car was completed. Yes they gave me a rental, but why? I was told that it would be done just after lunch the day I dropped it off. Not 5 days later. You have to call and call and even then, No one returns calls. No matter how many messages have been left. The Service manager is no help. His customer service needs a lot of training. The phone director is very pleasant but she's clearly annoyed trying to connect me to someone who will help too. I have tried to contact someone all day today to see how much longer my extended warranty is good for and if I can use it at another facility, but I have been unsuccessful reaching anyone. I really did not want to make this bad review since I really enjoy only giving great encouraging reviews, I just think it's sad that people are spending their hard earned money on a vehicle, only to get bad customer service after the sale is complete. read more

I bought a used car for $11,745 out right and not even a week later, my engine completely broke down and I had to pay $250 to tow my car in to get fixed. They've had my car for about 2 weeks now and I never can get service to answer the phone or update me about what's going on with my car. Long story short, go literally ANYWHERE else for a car. read more

Horrible Dealership. They rip people off by offering such low trade in values it's insulting. Other dealerships are offering online up $34,000 for my auto and Justin only offered $23,000 and wasted over 2 hours of my time. My auto is in perfect condition and for them to take advantage of a single female like this is frustrating. I thought they took advantage of me on my last trade and today they confirmed as they tried to take advantage of me again. Don't let this company rob you too. I'm going to the Lakeland Hyundia from now on. read more

Think TWICE BEFORE buying here! You've been warned. The sales experience here was average but they guilted me into a 5 star review with Genesis USA, explaining how important it was that anything less than 5 stars would cause them trouble with Genesis USA. The real reason I canceled my Porsche order was for the Concierge Service where they BRING YOU a loaner Genesis and take yours in for service for you. Nice! That was the entire thing that tipped me towards a Genesis. I even confirmed at that time that they would have loaner vehicles (been bit by loaners before) and they assured me they had dedicated loaners for this program. When it came time for my first service they said they couldn't offer Concierge Service because they had no loaners at all. My guess is that any that they had they sold off because it's a pandemic and they can make more money! And dealers wonder why nobody likes the dealer experience! Why worry about making good on promises to existing customers when you can profit from new customers! I assume that's the logic. But why not offer me a rental car and just come drop it off? Other dealers have done that. But no. No loaner. No rental. No pickup service. No drop off service. None of the stuff I was promised at all. I only have 1 car so that means I have to figure out how to get there, then to a rental car place, pay for a rental, and then do that in reverse when my car is done. All when I paid for Concierge Service already. I asked to speak to the Service Manager and got his voice mail. Left him a message even though he never said his name on the voicemail. A week later and no returned call I left a 1 star review for them. About 30 minutes later they called me. Of course, they FIRST replied to the review. Shows their priorities here. Cover ourselves before we go help the customer. Lovely. Service Manager Brian claims he never got my message and blamed it on a new phone system. Right. Okay. Great system. He also said he doesn't control loaner vehicles or have any control over ordering them and didn't know when knew loaners would arrive. Said it wasn't his job. What? Wouldn't loaner cars for the service program absolutely be part of the job of a Service Manager? Or shouldn't he at least be informed of those things? I asked why he called if he couldn't help me. He told me the dealer Manager, Justin, told him to. Hmm. Why didn't Justin call me? I'm not important enough to talk to the dealer Manager? I asked him to have Justin call me, and so far he has NOT called me back. Doubt he will. Maybe another phone system glitch? When this first happened I also opened a support ticket with Genesis USA who assured me the dealer is NOT allowed to pull this stuff. They assured me they would follow up with the dealer directly and make sure this doesn't happen again. But a week later and Brian at the dealer has no knowledge of this case being opened. So did Genesis USA not doing anything at all in a full week's time? Trying to get a follow up from Genesis USA isn't easy either as they keep telling me, more or less, that they'll handle it and they don't need to update me at all. Lovely. Not like that will stop me. I wouldn't buy from Red Hoagland ever again at this point and don't see myself buying another Genesis again either. The biggest issue here is that Genesis wants to be a luxury brand like Porsche and Mercedes but they're doing it out of Hyundai dealers that have no clue how to offer a luxury experience. It's like going to a shady pawn shop to buy a high end Tiffany diamond ring, and it shows. This is why they create the Concierge Service program and it's great in theory but shows how easily it falls apart when you have a dealer that decides to sell off their loaners cars. read more

We came into Red looking for a used van but have bad credit! We didn't think we would ever be helped, but with the due diligence of Ezra Santana we were able to come up with a reasonable downpayment, as he was able to help us in our time of need! Big Thanks to him and Red Hoagland for the support and professionalism any customer should receive!!! read more

I purchased a vehicle from Red Hoagland Hyundai. I also purchased a "Total Coverage" extended warranty. When I attempted to enter a small claim, I was told by the insurance company that I was not covered for the claim because I did not have total coverage. Red Hoagland refuses to acknowledge my claim. When I purchased the warranty, I was very specific when I asked for the price of the "Total Coverage" warranty and I have evidence to prove it. read more

Online sales team straight up lied to get me in the door. Finance manager is rude and needs to brush up customer service skills. You can tell this place has no leadership because every aspect of it is terrible. Read the rest of the reviews , avoid this place. read more

red hoagland screwed me and my wife when he was in bradenton we bought a new doge 1500 pu the motor took a shit under factory warranty they argued with us over it and only after calling my attorney they half ass fixed it no good read more

We have purchased 5 cars from them. They have always taken good care of my family and I. Always friendly and professional. read more

Red Hoagland Hyundai - New G70 - Car Dealers Near Me - Winter Haven, Florida

I had a great experience with the Service Department. I did not buy my Tucson at this dealership (from NJ) but I called when I received a recall notice. They quickly made an appointment for me, no problem. When I arrived they were professional and kind. The area where you pull up to drop off, the waiting area with coffee and delicious muffin and the final check out were all very nice. Even employees not dealing with me were very kind. Such a good experience I wanted to share my review. read more

Would not recommend. Wait times are horrendous. Couldn't figure out what was wrong with my vehicle. I was told I would need to leave it overnight that they would contact me when a loaner car was available. We're going on 3 weeks now and have heard nothing. After multiple callbacks I just keep hearing we will call you when we have a loaner car available with no time frame of how long it'll take until one is available when I asked if I should just take it to another dealership service advisor did not seem very concerned about not bringing it back for service. Feels to me like they just don't want to work on a warranty issue that they don't get paid much for. Not even an hour after leaving this review I was contacted by Lacey my service advisor from the service department who advised that because I left her a bad survey I was no longer welcome to have my vehicle serviced at this dealership. Extremely unprofessional behavior as well as borderline harassment. I tried leaving a complaints with the service manager but was only able to leave a voicemail and after reading other reviews I can see that I more than likely will never get a call back and nothing will ever happen. Stay far far away from this dealership and service departments horrible deplorable customer service. This is a cut and pace of my exact Google review hopefully it gets out for more people to see and not do business with this deplorable dealership. read more

I bought my Tucson from this dealership in 2019. I've taken it there for every service on time. About 8 weeks ago, I took it for a regular service and told them there was a ticking sound in the engine. Also, a sound that seemed to be exhaust as it was a loud humming sound. They gave my car back with a comment about needing to have the tires aligned but they couldn't reproduce the sounds I was hearing. I took it back the following week with the same complaint. They changed the alternator and the Tensioner belt. I took it back again the following week still no answers regarding the noise I was hearing. Then, as I was accelerating on the highway, it sounded like something broke and the car would only go about 30 miles per hour. I 'limped' in to the dealership and left my car. They were able to give me a loaner to drive but have yet to tell me what happened except that they're replacing the engine. I have had no other communication with them. They've had my car for 3 weeks. read more

Shortly after purchasing a new Genisis we were informed that they would no longer do warranty work on ou car. We now have to drive an hour to get the work done. You mean to tell me the did not know this was happening when we were buy the car. Stay away from this scam dealer read more

It's all about the money with Red Hoagland. Do your research before purchasing a hybrid. If your curious search the 2014 Hyundai Sonata Hybrid videos and posts. We have this car right now and it's a paper weight in the driveway because the hybrid system is throwing a warning not to drive it. We purchased this car in February 2019. In August 2019 it threw the warning, then again in August 2020 and now again in December 2021. In 2019 the car was fixed under the manufacturer warranty, in 2020 our extended warranty didn't cover the hybrid parts so we had to borrow $1362 and of course now we are getting no help from Red Hoagland. So folks do your research before buying a hybrid. I do have the video of what happens as well as the bills from the dealership. I am beginning to wonder if they even put authentic parts in now. This should not keep happening. Oh and before this happened again in December the car was in for two recall checks. Thanks for nothing Red Hoagland, appreciate the assistance. read more

The worst buying experience I have ever had. I will NEVER go back. The sale experience was great until we were taken to the "Finance Guy" What a Joke: we were paying cash and had approved finance for $20,000 extra if needed. The obnoxious high pressure salesman was actually selling extended warranty plans and would not take NO for an answer. He actually threatened to cancel the factory Warranty. We had to get up and try to leave the Dealership in order to get him to stop. I Don't need this Crap. We will NEVER go back. I you want to purchase an extended Warranty this is a great place, but if not STAY CLEAR. read more

purchased used car july 24 2021. I live in va. so getting to fla to take delivery required a flight and overnight stay. salesman eddy was great -picked us up at hotel and drove us to dealership. first problem arose when I discovered hood had been painted when I was assured car had had no paint work. I was told title would be done electronically and mailed to me from Va. dmv. this was not the case although I was charged 137.00 for this. this is on top of 799.00 fee for being a customer-seems like a lot of extra money for doing your job. I would never buy another car from them.again this was not salesmans fault but greedy owners. read more

I purchased a 2018 Genesis G80 in June 2022. the sales manager was horrible and not professional at all. Since this was a used car they don't detail or fill your car up. I had the car less than 12 hours and windshield leaked when it rained. Service had my car 1 week promised it was fixed well it's not and am having to take to another dealership since they are under construction and don't have the equipment to handle the work. this place has gone way down and hate that for them. seems like they have hired people that are not trained to handle customers. their customer service is HORRIBLE. read more

my husband and I stopped in at the dealership April 16, 2023, we spoke with Jeremiah, a fairly new sales person. We had a leased car that we were trading in. He showed us the new automobiles, and we did a comparison we spent about one hour there and made the decision to buy the lease out on April 21. My husband returned with his father, the lease was in his fathers name. They spoke to Jeremiah again. Ezra stepped in another salesman and proceeded to try to talk them into buying a new automobile. Needless to say they were there from 12 noon till 6 PM. My father-in-law is 90 years old. This was way too much for him. It ended up we bought the lease car exactly what we wanted in the beginning, I think this was poor salesmanship. Myself I was not there. I came later to sign some paperwork I do not blame Jeremiah he was good. This is why people do not want to go and buy a car. Just what I expected never again will I go there for purchase of a car. i usually buy my cars from off lease hassle free and I will continue after this. My name is Deborah Worlock. read more