My wife and I really like the place, but due note, there is a SHORTAGE of seafood restaurants in Fort Smith, and I do wish I knew of a nice locally owned seafood restaurant. The food is very good, with a pretty fair selection, cooked the way you ordered it, you won't have to send it back, fair sized portions. The best place in the city for lobster and crab. Prompt service, friendly and knowledgeable staff. Reasonable prices, ... Boy, Now I'm hungry, wish my wife would get home! Should I call her? Not just yet...I'm not that brave read more

It's a Red Lobster what can i say. The food is good, however last time i was in they were a bit stingy on the cheese biscuits. Service is hit and miss. read more

Wow this place gets worse every time I go! Service is lacking and the food is nothing more than a notch up from a fast food restaurant. Sad. read more

What can I say...it's Red Lobster! It is one of my hands down favorites and for me, it is a special treat to get to come eat here. Tonight was made even more fantastic by our waiter. A young man by the name Randy who was phenomenal. First question out of Randy's mouth was... Do u have any time constraints or r u just here to relax and eat? What an awesome question. And the place wasn't busy at all but I thought it was cool to know that if we were, in fact, in a hurry that he would accommodate that to the best of his ability. Special order? No problem! Request? Done! Incredible dinner with incredible service. Ask for Randy! He would be worth the extra wait!! :) read more

Let me start off by saying that the Hostess gave us the best experience. We came in around 8:30 pm and there was hardly no one here, however it took our waitress 25 minutes to greet us. She had a pleasant personality but she was not efficient at her job. We placed an order for appetizers and waited 25 minutes and then my son wanted to place his order and she acted like she didn't even hear him. On multiple occasions our glasses were empty and there was no effort made to refill the glasses. Then she finally took my son's order and my daughter places her order 30 minutes later and his food still had not arrived. His food was over cooked and we attempted to have the order corrected it was worse the second time around. Will not be returning! read more

I used to really like Red Lobster as a young kid, but I got food poisning from there when I was 16 and hadn't been back until about 3 months ago. Wow, I think Long John Silvers is better than Red Lobster. None of it was as good as I remember it being. The wait staff was ok. Not crazy nice, but just nice. The cheese biscuits were dry and just not good. I don't think I have been missing out by not going there for over 10 years, I will not return probably. read more

The food was fantastic and the server (Amy) was exceptional. Portions were very large for the price. Very nice atmosphere to enjoy the meal. It is still our favorite restaurant to celebrate our special occasions. read more

The coconut shrimp is sooooo good. Three of us got two orders and we couldn't even eat it all. Unfortunately we could not take the leftovers because we were staying in a hotel without a fridge. And I discovered an awesome new drink here: Boston iced tea (iced tea and cranberry juice) which is also very good. I was surprised at the prices, too; I expected them to be higher. read more

Just went to Red Lobster in Ft. Smith to use a gift card we'd received for Christmas. 4:00 p.m. on Sunday afternoon; parking lot was nowhere near full & there were several empty tables inside; clean tables I might add. Hostess asked for our name & said it would be 5 to 10 minutes wait time. When we asked why as they were not busy she said they had to get a table ready. This isn't the first time it has happened. The last time they told us something about not having enough servers. If a business has X amount of tables in their dining area they need to have X amount of servers on staff. If not, those tables need to be moved to an area away from the front door & blocked. We used to eat there pretty regular as it's convenient & always been pretty good food. Probably won't go back there; will use our gift card in another city. read more

Just had an amazing meal. Everything was absolutely exquisite! Loved everything we had and definitely recommend the lobster. It was very tasty and tender. Our waitress Jennifer was amazing and attentive. We will definitely come again soon!! read more

We always get something comped to us when we go here because either the order was wrong or our wait was long. We never have complained but the manager makes time to come apologize. Great service and staff and I always appreciate any business with exceptional customer service but the menu and food options seem tired. The restaurant has been remodeled and looks great but I wish the menu would be revamped too. read more

Let yourself give in to the faux New England theme ( What! No whale blubber to taste?) The food is decadently delicious and the staff attentive and informed (Ours was Ember. Very good.) read more

So my girl stopped by earlier today for dinner. The shrimp was overcooked on one side and under cooked on the other lol. she also got a steak but didn't dare touch it -thank god- she said it smelled rancid. The waitress happened to notice the shrimped wasn't looking the best and offered to return it, so it was returned with no charge to the bill. She ended up losing her appetite from the whole experience.. read more

This review is not about the food, although we are very pleased with whatever we have had. A week ago, My husband fell on the sidewalk at the base of the ramp. Two of your employees were there immediately and called 911. We so appreciate the concern and care they showed by helping him. Red Lobster and its employees (Fort Smith) are #1 on our appreciation list. Thank you for hiring such excellent staff. And we will be back for a delicious meal. Joan D. Inch (Morris A. Inch) 349 Cagle Rock Circle Russellville, AR 72802 read more

Liked the openness of this Red Lobster compared to the usual layout. Did not have to wait like normal which was also a big plus. Waitress could have been better. However she was dealing with a couple not far from us that was being unruly, so kind of understand. My order always includes coconut shrimp....was wonderful. Hubs always ends up with steak and lobster....his steak was not cooked as ordered, but close. Would I recommend it, yes. Will we be back again, yes of course. read more

One year ago I complained to the manager at Ft Smith location about the salad being changed. It no longer had cucumbers or shredded cheese.this time it no longer had tomatoes and there wasn't a very big serving. The great salad of the past was one of my main draws to Red Lobster. Sorry but Red Lobster is no longer my favorite resteraunt and I will not be back. Thanks for 22 years of good food and service. read more

My 19 year old son and his girlfriend ate at the Red Lobster in Fort Smith AR last night and left at closing. Right after he left he had to pull over at a gas station because he was violently ill as well as his girlfriend. He ate shrimp scampi and steak. His girlfriend had shrimp trio. I called the store this morning and spoke with the manager Nancy. I was concerned with the safety of others getting sick. She dismissed my claim stating that it takes 24 hours for food poisoning. I told her that was completely untrue. Because of her dismissal I asked that he get a refund. His ticket was $57.56 plus tip. He works hard for his money and it is unjust for this to occur. She emphatically denied my request. She said had his steak been not cooked appropriately then it would be a different story. But that this was more serious so she'd have to turn it into the insurance. She stated she would have to speak to him directly. As a 19 year old he felt uncomfortable calling her after my conversation with Nancy. I am very disappointed in the lack of customer service I received. My son got sick from this meal and I think it is only fair for him to get a refund. I also think the restaurant should really look into this since it is a health risk for other patrons of the restaurant. Your response is greatly appreciated. If necessary, I will send in reviews and a complaint to the health department. Please advise if you recommend this course of action. My son is a regular customer at the Branson MO location and truly enjoys your cuisine. Susan Jenkins read more

My family and I went this past weekend on prom night apparently, they were about normally busy, we didn't see our waitress to get our drink orders for a good 10-20 min same about 15 more to get the actual drinks and order. By the time we ordered a couple that had got there after us with a different server already had their food. It seemed we had to ask for everything we needed twice and it kept taking forever. The food was good but the service just wasn't. She did give us refills but we had quite a bit of food left and had asked for to go boxes she brought us ones big enough to maybe put 2 biscuits I had also asked for sauce to go after waiting and never receiving it i eventually just took mine off of my plate my aunt was nice and left her a $5 tip to which the waitress came over and grabbed off the table before we could even get up read more

Do not come here for good seafood. The portions are WAY smaller than the pictures in the menu. The food is bland and way overpriced. There are much better choices. The service was okay though. read more

I have dined in much better Red Lobster Restaurants. The service was poor and the food tasted warmed over.

me and fiance , just recently went to red lobster twice in one week , we had a gift card and went to use it for valentines and then after we ate the meal realized we forgot the gift card so we went back a few days later ,we went the day after valentines and for a weekend , i was so surprised we got in right away both times we went ,the lobster pizza appetizer is really good!!but pricey as well as drinks !!!i love the biscuits but i noticed they didn't seem to want to refill them ,lol,the portions both times we ate their recently were small to us , i had the salmon but it was good ,the baked potato was really small, i feel like you pay mostly for the ambiance or atmosphere more than anything and of course the biscuits!! read more

Good food, but a little pricey for what you get. The biscuits are wonderful. Salad is always fresh and crisp. I LOVE their clam chowder, and they are one of the few places I can get good rainbow trout. 99% of the time the salmon is fantastic. I have had a dry piece a few times. The specials, while pricey, are good and fun. The Bar Harbor lobster bake is really good. Try the broiled seafood trio, a nice taste of some of their better dishes. I have always had wonderful wait staff here. They keep your cup full and have no problem fixing anything that you ask. read more

A friend and I went there on Monday Sept 15 2014. The music is so annoying while your eating it was a bit to loud even. One guy asked if they could change it and she said no it was Red Lobster music , another guy even spoke up and said it was annoying also. I am sure a lot of people don't like listening to it but won't put a comment to let you know about it . It would be nice to hear something else more pleasing while eating. Not elevator music either. I should have went around and asked people what they thought about the music, I might do that the next time if I ever go back again. Fort Smith Ark RED LOBSTER. Thank you Brenda read more

If you are going there for the endless shrimp save your money, everything even the grilled shrimp is drowned in butter, I will not have that again read more

I just went to red lobster had an to go order imagine my surprise when I got home to see there wasn't silverware okay not to bad I can deal with that. but when I open up my container I found a burnt lobster tail just thrown in no sea salt on my potato like it suppose to come, the other tail just look dry. no butter for my lobster tail, and the pasta with the shrimp and lobster dry and cold. I try to reheat my food and eat the lobster which was already overcook for 35 dollars I expect a little more effort and respect in presentation of food along with it being edible. sad thing the place wasn't even busy. I call the manager he took my name and check number said he call right back and of course no call. I use to love red lobster but I think I find another place for my sea food hell I can cook and it taste better then what I receive at this place read more