6th attempt (and visit)to fix my car's Carplay system. Lord take the wheel. Today's Outcome per…read moreFord dealership.... There is NO Fix for the issue. Since day 1 pictured here (2023) when brand new the CarPlay system drops and has been faulty. No Bueno, not pleased!!! Per dealership they just got a recall on this exact issue there is only a possibility fix coming this year in May 2026. Meanwhile this is a hazzard!!! #Yelp

I am extremely disappointed with my experience at Red McCombs Ford…read more When I purchased my Ford F-250, I was promised that the windshield would be replaced and the damaged leather interior would be repaired. Despite multiple follow-ups over the course of a month, neither issue was addressed. Shortly after, a month to be exact the fuel pump failed, sending metal shavings throughout the fuel system. This resulted in approximately $14,000 in repairs. Now, just a year later, the transmission needs to be replaced at a cost of around $11,000. The original windshield issue still has not been resolved. During this process, I had an altercation with a service advisor, and my warranty claim was not handled properly. As a result, the warranty company is now refusing to cover the transmission repair. I have also received misleading emails from employees and have sent a formal complaint to upper management without any response.

Came by to get a vehicle estimate as a family member had been here last year. 2 attendants in the…read morecheck-in area were friendly & wary greeted us. Told us to take a seat & someone would be with us within 5 minutes. Josh with a baseball cap, immediately asked our names, vehicle info, ph#, etc. I said "Hi" to him since he had no salutation, just wanted to get started. He said "Hi" back & immediately input our info. He asked for the keys & had us wait in the waiting area. I would say it took about 15 minutes for the eval & for us to come back to discuss the estimate/offer. I thought it was undervalued as I've been getting emails from Carfax almost monthly. I had even gotten my car washed but I guess they have some formula. Josh mentioned something having to do with tariffs being a factor but I didn't see the correlation since it isn't even a new car that needs to be shipped?? Anyhoo, they must have some formula. There were only maybe 3 other families there so it wasn't crowded. There were lots of cars in the lot, though. Once the vehicle is evaluated as they drive it off the parking spot, they drop it off in a designated "Express Pickup" spot. The location is right off I-10/Medical Center so hopping on I-10 onto 410 was convenient.

The kid "cam" who wanted to make sure no one was was wasting their time, simply acted like he was…read morethere to help navigate through the carmax website . This review comes after his attempt to belittle my family. He asked several times . "So are you going to buy this car or just looking " "So we test drove the car for nothing " "How had you never own a car before " the remarks went on and on . He gave zero inventory recommendations . Most uncomfortable experience . First and last time stepping into a carmax .

Here's a Google-optimized version (a bit tighter, natural tone, strong keywords):…read more We had an amazing experience with Justin Crofton at Ancira Jeep! After being turned away by other dealerships, Justin went above and beyond to help us get into our new Jeep Wrangler. He worked hard to get us a great deal and made the entire process smooth and stress-free. What really stood out was how kind, genuine, and down-to-earth he was. He took the time to listen, never pressured us, and made us feel welcome from start to finish. It didn't feel like a typical car buying experience--it felt like we were actually being taken care of. If you're looking for someone who truly cares and will go the extra mile, ask for Justin at Ancira Jeep. Highly recommend!

Absolutely unacceptable and potentially deceptive business practices by Ancira Service Department…read more I brought my truck in for a computer related repair after being explicitly assured the dealership was capable of diagnosing and repairing the issue for approximately $600. Based on those representations, I entrusted your service department with my vehicle in good faith. Instead, my truck sat at your facility for FIVE DAYS with little to no meaningful work performed. Throughout that time, Ed, the assigned service advisor, was consistently unresponsive, evasive, and unable to provide honest or transparent updates. Each day brought a new excuse as to why nothing had been completed, including personal scheduling conflicts and unrelated appointments, rather than professional communication regarding the actual status of my vehicle. The most concerning part is that after allowing my vehicle to sit untouched for nearly a week, I was ultimately informed on day five that your dealership was incapable of performing the repair in the first place. That should have been disclosed immediately on day one, not after wasting my time, delaying resolution of my vehicle issue, and depriving me of reliable transportation unnecessarily. As a direct result of your service department's failure to properly communicate and accurately represent its capabilities, I was forced to incur additional out of pocket expenses for a rental vehicle for nearly an entire week, all while my truck remained unfixed. Customers should not have to absorb financial losses caused by a dealership's lack of competence, urgency, or honesty. To make matters worse, despite failing to complete the repair and admitting the issue could not be fixed, I was still charged approximately $600. Charging a customer substantial fees for a repair that was never completed raises serious concerns regarding the fairness, legitimacy, and ethics of your service practices. At minimum, this reflects gross negligence, misrepresentation, and a complete failure of professional standards. Consumers should not be billed premium dealership pricing for incompetence, delays, and non-performance. This experience demonstrated a disturbing lack of accountability, transparency, professionalism, and customer care from both Ed and Ancira Service Department as a whole. I would strongly caution anyone considering bringing their vehicle here to think twice before trusting this dealership with their time, money, or vehicle. Transparency and integrity appear to be severely lacking here. Shame on this dealership for attempting to profit from a service that was never successfully rendered while leaving a customer financially burdened and without a repaired vehicle after nearly a week of excuses and inaction.

Andrew Cantu, Ali Tanari and Jenny all were awesome in their customer service. They were all…read moreconsiderate of my time to make a baseball tournament. Very professional great group of folks. Go get your Toyota from Andrew Cantu and Ali Tanari.

Cooper Boyd, Sales Advisor, did an outstanding job helping me with my purchase of a new Toyota…read moreCrown Signia. He kept me informed during the entire process. He was friendly, knowledgeable, and professional. Initially, I contacted several other Toyota dealerships looking for a specific model, exterior color, and interior color. Only Cavender Toyola cared to work with me to find the vehicle I wanted. Additionally, their pricing was the best.

both of my cars are from here, Norma and Moy's attention to customers is AMAZING!!! always…read moreattentive and helpful!!

Absolutely DO NOT buy a car here. After you buy the car you will have to wait 60 days for license…read moreplate over the 45 days they are supposed to give it to you; to get your physical plate from them. Only when I told I was going to go to report them they gave it to me that same day The only issue the car had was the back camera doesn't work and the manager specifically told me they would get it fixed and here I am over a year later still trying to get it resolved. Don't trust them. Service department doesn't know what they are doing and neither do the people in sales. The lady that answers the phone always replies with umm, uhh, i don't know, call back. IF THEY SAY THEY ARE GOING TO GIVE YOU A CALL BACK THEY WONT!!!! In the text message is the service manager. Told me she would call me back the next day and 2 days past. She changes her number...... I tried to call the number it's been disconnected. Now they don't want to fix it because it's a "cosmetic issue".... Okay so why lie right????‼‼‼‼ they were never going to fix it Clearly they are lacking in the customer service department.... Resolution: now I'm at Honda trying to get it fixed

My wife and I went to Red McCombs Toyota last night to buy a used Honda CR-V Sport Touring hybrid…read morethat we saw online. I sent an inquiry in about the vehicle and a short time later I received a call(after receiving a text to ask permission to call me)from a salesperson asking if I was interested in looking at it. I was in Dallas at the time so I wasn't going to be back in San Antonio until late afternoon so I asked if he could hold the vehicle until we got there. The salesman, Max Mandavi, said he would and he would get the car ready for us to view. My wife and I were dreading the car buying experience because we've both had horrible experiences buying vehicles. For the most part the salespeople we had dealt with in the past were over aggressive and pushy but Max was the total opposite. What we were dreading turned out to be a great buying experience because of Max. He was fairly new to the dealership but he was very good at his job and the whole process didn't take very long at all. He was so helpful and had the car so clean when we got there. After agreeing on a price he sent the car to the service department to wash it again and put more gas in it. We are both happy with the car and grateful to have had Max as our salesman. If you are in the market for a vehicle, new or used, I highly recommend calling McCombs and asking for Max. I can assure you that you will be treated good! Thanks Max from Trent and Louise!

I had an extremely disappointing and frustrating experience at Red McCombs Universal Toyota that…read morewasted my time and money. I drove over 3 hours from Houston to San Antonio because I was explicitly told by Manuel ("Manny") and another salesperson, Mike Hadley, that a 2023 Lexus RX 350 would be sold to me for $43,000-$44,000 out the door. Manny told me the day before my drive that he had spoken with his manager and that the deal would be honored--but that it would not be finalized over the phone. Based on those assurances, I made the trip. Once I arrived, Manny took me on a test drive. Afterward, he came back with the "numbers," which were not the numbers we had discussed at all. He even showed me his notepad where the originally agreed-upon price was written down, yet he proceeded to act unsure and tried to gaslight me into believing the conversation either didn't happen or wasn't clear. Then Mike Chambers (Sales Manager) came over and attempted the same tactic--asking me for text message proof or verification that the conversation occurred, despite the fact that he had just spoken with Manny moments before. This was extremely unprofessional and insulting. In the end, they quoted me a price $4,000 higher than what I was assured before making the drive. This entire situation felt deceptive and intentionally misleading, as if the goal was simply to get me into the dealership and then change the terms. This was by far the worst car-buying experience I've ever had. A 3-hour drive was completely wasted due to poor communication, lack of integrity, and bait-and-switch tactics. DO NOT GO TO THIS DEALERSHIP. If you value your time and want honest, transparent pricing, take your business elsewhere.

As always, TEAM GUNN HONDA came through with flying colors. I came in on a busy Saturday morning…read morefor routine service on my vehicle, and the team got me checked in quickly and into the queue right away. While Ms. Chanti was assisting me, she noticed there was a recall on my vehicle related to an issue I had already experienced before the recall was officially posted. She took the time to explain how I could contact Honda and possibly be reimbursed for the repair -- which was a significant amount and greatly appreciated. She also informed me about an updated part that needed to be installed, and the team completed that while finishing my routine maintenance. In a short amount of time, everything was completed and my vehicle was fully updated. I was extremely impressed with everyone's professionalism, customer service, and attention to detail. The free coffee, comfortable waiting area, and outdoor seating were also a nice touch. The team at Gunn Honda is outstanding, and I always look forward to having a positive experience there. Special thanks to Ms. Chanti for truly going above and beyond for the customers.

Took my a Honda in for oil & filter change. Adrian was my service rep. Used Express Lane but no one…read morecame out to greet or welcome me. I had to go in & look for someone to speak to. Adrian offered to help me. After speaking with me, wrote up request and got vin & mileage. Worked with me on cost bc mainly there for oil/filter chg. It was about an hour after giving Adrian the keys and car where I left it. I texted him, then received text saying it just got taken in. In the end all good, but feel that there could be better customer service upon arrival to dealership as well as communication during delays. Good customer service & communication keeps returning customers happy.

Nissan Ancira has definitely been the best Nissan dealership I've had my car serviced at. I…read morenormally have issues or setbacks at other dealerships but not here, Julian explained everything to me and kept me updated while my service was being done and explained everything that was done at the end and a complete rundown of pricing. I'll definitely return here for my next service update. (They even cleaned up my car for me very nicely, which saved me a step of doing it myself lol)

Try to purchase a car during the sale end of year sale, unfortunately the dealership tried to tack…read moreon unwanted package at the end 2800 to the MSRP. I had to walk away. My son was very disappointed, but I told him it's not good business to pay for something that you don't need, because they're expecting you to do it! and we're talking thousands of dollars they're willing to take $500 off but I was still going to be paying $2300 for window tint and etching the VIN number and low jack that you have to pay a service for.

This was nearly 4 years ago. I was really afraid that I had gotten a lemon because it's happened in…read morethe past! My Lexus is still going strong. I've hardly had to put money out on repairs. I've got a tuneup a battery and six tires so far... and my mechanic had to put some splash guards in the front. All the potholes in the city will tear up those things.!

This is the first time I have ever applied for a loan to get a vehicle. Not only did they have a…read morelarge selection of used, clean vehicles, they offered different options and packages. Rene and J at 57 auto are going above and beyond. Customer service may of been one of the main reasons why I was sold on my 10 Toyota RAV4 ! Thanks again!

We came here ready to buy! After finding this sexy thing, I decided I wanted it. Damon was our…read moresales person. He was patient, cool, & helpful. I made an cash offer. He went inside & managed to make it work when he ran it through his boss. Sold! This place will work with you, but bring that buying power. Cash! Highly recommend! Nice cars on the lot too.

Do not buy a vehicle at Auto showcase. Ric will take advantage of you and charge you an extra…read more$2,000 for their tracking device and sell you a blue title 14 year old vehicle, after interest costing you over $18,000 that he got at an auction for under $2,000. If I could give negative five stars I would.