We had an exceptional experience purchasing my new vehicle, and I cannot say enough good things about the service I received. From the moment I walked in, my service providers (Brittney Schafer and Mateo Resendez) were knowledgeable, professional, and genuinely committed to helping me find the right vehicle for my wife. Brittney took the time to answer every question, explain all of my options clearly, and made sure I felt comfortable throughout the entire process. There was never any pressure--just honest guidance and outstanding customer service. Their attention to detail, patience, and dedication turned what can often be a stressful experience into an enjoyable and exciting one. Most extraordinarily they truly went the extra mile to locate and secure the exact vehicle my wife and I wanted, ensuring we didn't have to settle for anything less than what we were looking for. Because of their expertise and commitment to customer satisfaction, I drove away confident that I had made the right decision. If you're looking for someone who truly cares about their customers and goes above and beyond, I highly recommend working with them. Mateo made sure the car was above and beyond expectations during delivery. The car was detailed, windows tent flawless and we were well aware us our vehicles performance and features. I highly recommend them to anyone looking for a vehicle and a truly exceptional buying experience. Thank you for your outstanding service and for going above and beyond for our family! read more

Been coming here for years for vehicle service and complimentary car wash since I purchased my Lexus. I've never had an issue, but today I was disappointed because my car came out of the wash still dirty and there were streak marks all over the windows, front and back windshields, making it difficult to see while driving fortunately, I pulled over in the lot across the street for further inspection and then came right back to the let them know about the issue. They did not even apologize and just asked if I wanted them to run it through the car wash again. I'm waiting to see if there is any improvement, but not happy about the incident. Update, when they brought my vehicle back from the wash, I got into my car and then noticed my key was not on the console where I left it when I returned for the 2nd car wash. They said that their policy was not to take the key from the vehicle and made it seem like I lost the key. They also said they were going to check the video footage to see if the keys were there when I left it the 2nd time. The dashboard stated 'no key detected' so I knew I didn't have it. Spent time looking in the vehicle and emptied my purse although I knew I didn't have it. They radioed Paco and he had the key in his pocket. They gave me my key back, but I spent almost an hour and a half here just to get my car washed when it wasn't even busy. I also didn't appreciate that they seemed to blame me for the missing key. They also didn't vacuum the car like they said they would. Anyhow, I will think twice before returning to this location due to my experience today. read more

Service here was great! Will definitely recommend others to go here to get your car worked on! read more

North Park Lexus of San Antonio - Me - Car Dealers Near Me - San Antonio, Texas

Hands down the best car buying experience I've ever had and I've purchased many cars from many dealerships. Everything about this dealership is first class. Transparent purchasing process with no pressure. My salesman Jamie was amazing! Although it was a Saturday and they were extremely busy he made the time for me. Although I'll im sure I'll be keeping this vehicle for a long time i will absolutely come back here for my next vehicle and recommend them to friends and family. read more

North Park Lexus of San Antonio - 2026 IS350 FSport - Car Dealers Near Me - San Antonio, Texas

I recently visited this Lexus dealership with the intention of test driving a few vehicles, but unfortunately, the experience was very disappointing. While we were greeted upon arrival, no one seemed genuinely interested in assisting us or answering our questions. I specifically came to test drive the demo ES model that I knew was available. However, when I asked about it, one employee told me it wasn't there. I explained that I had actually test-driven that exact vehicle the previous week at this dealership, but she insisted it had "just arrived," implying that I was mistaken. That interaction felt dismissive and unprofessional. Overall, I did not feel valued as a potential customer. Based on this experience, I will not recommend this dealership and will be taking my business elsewhere. read more

I recently purchased a vehicle from Dan Scheible, my Sales Rep. He exhibited professionalism, prompt follow-thru, trouble shooting skills, technical knowledge and helpful assistance throughout the whole process from last year until this year's purchase. He knew how to help analyze my wants in the car & helped process what was important or what was a valuable feature. He actually wrote it down line by line since we had a printout of the specs we wanted. He showed what was available to be delivered vs. just a straight build so we compromised. He also communicated when the vehicle would be delivered & always kept us in the loop. I had been shopping for a vehicle the last few years & compared Mercedes Benzs & BMWs & came back to Lexus. He was definitely patient and low-pressure & exemplified the high integrity in the Lexus Customer Service Sales end. When the vehicle was delivered a little over a month later, I inspected the outside & interior since the down payment was for a vehicle sight unseen. I noticed that some leather seat areas had puckers, wrinkles & possible water spots. I asked Dan to fix it, otherwise I would've waited for another one. He talked to his Manager & was able to have it detailed off-site and it looked better. I had issues with my 20 y/o Lexus with the front seats rubbing the side center panels when I would adjust the seat forward & back. That was how it was operating when it was brand new! The leather was otherwise tightly molded & perfect even to this day. Not in the 2025 ES 350 I just purchased so that was disappointing since I expected Quality Control from this brand. Another disappointment was when I was led to the Business Office to pay for the car, Monica was our rep. She showed me the Extended Warranty options chart with a 2-4 bullet points that were thousands of dollars extra. I asked for more written literature but she said she "ran out". I wasn't able to make an informed decision without all the details. I felt rushed. She said she'd give me a week to decide. When I asked her for the info the following week, she just apologized saying she just got back from vacation & just sent me a generic online link but no prices. Again, no detailed info with prices so I didn't feel comfortable not knowing my options & was hastily provided. I still regard Lexus vehicles & customer service with high regard for the most part. Most are friendly & welcoming service advisors in the Service Department., esp. Raul & Mike, the Service Dept. Manager who always recognizes us! read more

North Park Lexus of San Antonio - My new car with a red bow on top when it was delivered. Nice touch! - Car Dealers Near Me - San Antonio, Texas

Friendly sales people no pressure. Helpful beyond words getting out of state paperwork finished. Starbucks coffee and cookies and manicures while waiting. I passed on the manicure. LOL atmosphere is amazing cabin feel with leather comfy and Remingtons sitting under antler chandeliers. 7-9 fireplaces and a koi pond. Worth buying used or new. read more

I have owned my Lexus since 2017 & I can't say enough wonderful things about it. The service here is by far the best service I have ever received from any dealership in my life. My service advisor is Oliver & from the day we met his number one priority has been to make sure we are happy with the job that is done on my car. Also, he is always in a good mood. In the world today, that's rare! He gets back to me immediately when I have questions. He goes above & beyond every visit. I honestly will never buy another car other than Lexus bc there's no reason to! Oliver & Lexus are the best! As a matter of fact, we love my car so much that 3 years ago we bought another Lexus for my husband. We get all of the maintenance done with Oliver at Lexus & it is always done perfectly! The cherry on top is Janette in the Service Dept. She makes scheduling appointments so easy. She is truly one of the kindest people I have ever met! She even changed out the batteries on my key fob for me. Oh! Last but not least I love that at Lexus I can pop in for a car wash & a drink. Maria is always so sweet! She makes me a dirty chai latte to die for! (If ya' know what I mean!) Everyone at this dealership is fantastic! I'm sure I am forgetting someone but I'll save them for my next review! read more

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My husband and I finally had to break down and get another car. We were looking for a Toyota Grand Highlander but found the one we wanted here. After we expressed interest on a website, we were messaged by Greg who let us know it was available and that we could come in for a test drive. It was late but we went in anyway and we were very warmly greeted by the front reception desk staff. We own a Lexus and had been here before so we knew to head to the cafe area while waiting for Greg to be free to talk to us. It had been years since we had been in this dealership but the cookies and drinks were still very good. Greg and his assistant James worked with us and after test driving the vehicle, and waiting a few days, we returned and bought the car. We returned on a Saturday, which is a very busy day at most dealerships, and despite it once again being kind of late, both Greg and James took the time to make sure we understood everything we needed to know about the car. So far, we've been very pleased with our purchase and the customer service we received!! read more

North Park Lexus of San Antonio - Car Dealers Near Me - San Antonio, Texas

Bought a new 2024 Lexus GX from North Park Lexus. Why 3 stars? The $83k SUV was dirty inside and out and delivered with interior damage likely from North Park's detailers that applied the unnecessary and unwanted protective coatings. I'll provide more details infra. But when a dealer can't deliver a new car that costs $83k clean and undamaged, something is fundamentally wrong. Sales service: Franko was a great salesman. He brought a new GX to our home for us to test drive. Franko was easy to work with and a nice guy. Negotiation process: Buyer beware if you want a new GX. Right now you can't get a GX the way you want it. It's a hot car, and it's a take it or leave it approach with most dealers, including North Park. Expect sticker bloat including nonsense dealer options and port installed options. North Park really bloated the ticket with totally overpriced nitrogen at $299 (go to Costco and nitrogen fills for all your tires is only $12 total) and a stupid protective coating package. Total sticker bloat! But that's the free market, and we knew that at the start of the process. Trade in: First offer was a total insult. We said deal is off and requested our deposit back. Manager eventually came out and provided a better but not great trade in on our pristine 2019 Toyota. Delivery of the car: Horrible job! Both the exterior and interior needed cleaning. We pointed this out when we picked the GX, and our critique was brushed off. Instead of listening, our salesman overlooked obvious dirt on the exterior (all over) and said it was beautiful. Also, the interior was horrible! Windows and the LCD screen were covered in a difficult to remove oily residue. The seats had an oily residue. Also, some protective plastic from the factory was left on interior parts. We spent 3 hours cleaning just the interior the day we bought our GX. North Park needs to go up to Sewell Lexus in Dallas and get schooled in how to prep a car for delivery! And then we discovered interior damage, likely from North Park's second rate shop that applied the overpriced protective coating package. North Park immediately agreed to fix the damage, but time is money. Perhaps North Park Lexus' standards have been eroded by all the publicity about Tesla delivering dirty Cyber Trucks. I'd love to hear North Park's perspective on this complaint. In contrast to my negative feedback in this review, see my reviews on Yelp of Sewell Lexus. Sewell Lexus in Dallas knows both customer service and how to properly deliver a car. Finance department and closing: Since we did not require financing, we told the manager in advance that we would spend no more than one hour in the purchase process. Goal was achieved without any upselling or time wasting. Taylor in the finance was very professional. Kudos to North Park's on this point. read more

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Best experience I have had at a Lexus service center. Was in San Antonio for a quick trip from Houston when I got a flat that the tire shop couldn't fix so I stopped by this Lexus hoping for a miracle fix. I had two teens and two dogs in the car and Ian was over the top accommodating to all of us in the vehicle. He was able to get me all set up and back on the road quickly. I definitely recommend this place just based on the service alone (the vehicles typically speak for themselves) and will be telling anyone of listens about how great they treat everyone. read more

I have to take the time to recognize Oliver in the service department and his manager Ruben for their outstanding service and professionalism. They were kind and courteous. I am happy to be in my second Lexus. North Patk kudos to you as a company and for hiring the best of the best. read more

Came by to get my car washed and only had to wait about 30 minutes. Always love visiting the coffee shop and getting a latte, popcorn, and the sugar cookies! The service is excellent as always! read more

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The service department is hideous!!! Which at this point there is absolutely no room for improvement. I purchased a brand new TX 350 in August which has been back and forth to the service department more than I've driven it!!! The door panel had to be replaced which was done but NEVER PAINTED!!! The entire gas compartment had to be replaced, it was painted horribly and a COMPLETELY DIFFERENT COLOR than my vehicle. Also, was never lined up properly. Justin, my service advisor has been great and very helpful but I realize he's not the one doing the repairs and can only do so much. It's the service department, which is HORRIBLE and never really handles any car situations/ complaints completely. It is my understanding Robert Hernandez, the guy who's over the service department should be the one to blame and has allowed this to happen on several occasions... I was informed by several Lexus owners to take my vehicle out to Dominion Lexus because they do a great job at servicing your car and does not cut any corners. Now, I understand why Lexus owners prefer only Dominion Lexus. This unacceptable customer service and should be addressed immediately. North Park Lexus pretends to give White Glove Service but does not actually do the work and has absolutely NO FOLLOW THROUGH!!! read more

I cannot say enough good things about my experience with Cipriano and the entire team at North Park Lexus at Northstar. After a disappointing experience at another dealership, I called North Park feeling frustrated and unsure. Cipriano answered the phone and, from the very first conversation, completely turned my car-buying experience around. He was patient, professional, and genuinely interested in understanding my concerns especially about road noise and maintenance. When it came time to pick up my RX, I arrived a bit late for my appointment and Cipriano was busy with other clients. That's when Kameron stepped in and wow, what a team player. He greeted me warmly, stayed by my side, and made sure every question I had was answered. I never felt rushed, ignored, or like I was "just another sale." Between Cipriano's professionalism and Kameron's attentiveness, I felt completely taken care of from start to finish. I am beyond thankful for the experience I had here and will recommend North Park Lexus at Northstar to everyone I know. If you're shopping for a Lexus, do yourself a favor and ask for Cipriano and know that Kameron will have your back, too. read more

Mr. Garret Dauphin, Sales & Leasing Consultant, North Park Lexus of San Antonio "IS THE BEST" Professional, kind, attentive, and provides service with a smile. This is our first experience with Lexus and we are elated to have him assigned to us. Keep up the good work!!!!! Mr. Dauphin. Gratitude Vanessa Alford read more

I recently purchased my car from North Park and I was welcomed with such hospitality! It was my first big girl purchase and Brian, Brittany and the whole time made my experience seamless. They listened to my wants and concerns and worked to get the best car for me. And I loved the gift! I highly recommend them. read more

North Park Lexus of San Antonio - Car Dealers Near Me - San Antonio, Texas

I had been working with Sales Specialist, Dan Scheible, since mid August to find the perfect NX 250 I was looking for. He met with me multiple times and let me test drive any vehicle I wanted. Never made me feel rushed or that I was an inconvenience to him. He was able to find me the exact NX250 I was looking for so I placed the $500.00 holding fee. I waited almost two months for this vehicle and never cancelled. The vehicle was finally ready on Oct 14, 2024 and in typical Dan fashion, he was ready for me when I arrived. He was always transparent with the pricing and even had the vehicle bow wrapped when I arrived. He let me test drive it before we went inside to speak with the Financing department. This is where my experience took a turn. Up until that moment that I stepped in the finance department my experience with Lexus was a 10/10. The woman that they have in the finance department was accommodating at first until I expressed my unwillingness to lease a 50k vehicle for 1k a month while being in what Lexus calls Tier 1- credit. Once the negotiating began, and my significant other left the room, she began to make inappropriate comments regarding my finances. No one in their right mind should be willing to pay 1k a month for the next 72 months on a 50k car.... regardless of their financial standing. After attempting to negotiate, it was clear that the dealership was not willing to compromise on the deal (although I waited 2 months for this specific vehicle and was a guarenteed buyer). After leaving her office upset, I met with Dan and apologized. I really wanted the vehicle and I really wanted to make the sale for him to thank him for all his help. But after my experience with the finance department, I left disinterested and without my dream NX250. UPDATE: GM, Taylor Atkins, gave me a call shortly after my review and we were able to discuss my experience and he went the extra step to right a wrong. We negotiated my contract with his and Dan's help. They made the sale and I LOVE my new car! I want to personally thank them and Andrew for all of their help. read more

North Park Lexus of San Antonio - Car Dealers Near Me - San Antonio, Texas

I can't believe I did a review on the dealership but not on the service department. Well it's been 4 years and the Lexus NX has been a great car. Our service advisor Carly Hargrove has been great. She's always letting us know what needs to be done along with things that can wait. She's been very honest and friendly and we trust her. You can buy a vehicle anywhere but it's service that brings you back. read more

This dealership deserves zero stars, everyone has their own experience i understand but for me this place is a bit unprofessional & shows laziness. I've been giving them the benefit of the doubt but constantly they keep failing. Stay away from this place if you can, if not & you want a vehicle from here than do not leave with out fully doing the paperwork & everything is done. I say again DO NOT LEAVE WITHOUT DOING EVERYTHING. It's as if i was babysitting grown adults to give me the info i need & im still missing info to this day. Don't get me wrong they're polite & welcoming people but as people. As a business & doing everything in a timely manner they might as well be down in the dirt. Don't let the fancy building & cars & concession stand of free snacks blind you. It took them almost a month just to do my paperwork. On me for not leaving without it being done they i assumed from the atmosphere of everything i was in great hands & they'll take care of it, apparently not. When i started texted them everyday is when they started doing paperwork & finished it. Than my plates, after the paperwork wasn't done for another month & than apparently after stating from the beginning i wanted them mailed, i messaged again like a babysitter about them & what do you know my plates have been there at the dealership for a week. My paper plate expires july 22nd, i just received my plates today july 17th. Any other dealership i have been for my other cars has always been so much better. Not as fancy but i'd take the other ones over this unprofessionalism business. Than my windshield fix, they offered to fix it, no problem & i drop my vehicle off at 730am before work & you'd think it'd be done first but nope, sat there in a parking lot all day while i was checking through my vw app. Wasn't finished until after work at around 530pm. Get yourself a car here go for it but do not leave without having the paperwork work fully done & do not trust them to get it done on their own. read more

An oil change took 1 hour and 50 min. Was told it would take one hour that's why they refused me and others to give loaners. For a text after 1 hr and 44 min that my car is now being worked on, a video 2 min later and then a text my car is ready? Sloppy work on the car wash. read more

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Purchased a pre owned Lexus and our salesperson Vicente provided us excellent service! Process was simple and the team made us feel important!! Highly recommend to visit Vicente and North Park Lexus! read more

Way too chaotic when you are working with service department and parts department. This location is horrible with space and room to drive around, and good luck getting through service lane. If you need to just park and buy parts good luck with finding a parking spot, I literally parked in back of site. Only positive experience I had was parts customer service was patient and helpful. I can just imagine what sales center is like. Good thing I bought my Lexus at Dominion. I'd rather put up with the drive and San Antonio traffic heading to Lexus at Dominion, read more

Horrible place to buy a used car from, sales rep "Braiden" will lie to your face and sell you a lemon that needs an engine!!! Do not buy used cars from them!!! read more

Sherry was fantastic! Attentive, enthusiastic, knowledgeable and not pushy by any means. She answered all questions accurately and thoroughly and was very easy to work with. I would recommend anyone to request Sherry to work with! read more

This review is long overdue. I cannot remember if I left a G review or not so here's my review, purchased new lifted GX550: Hayden made the car-buying experience an absolute pleasure. He was attentive, communicative, and genuinely focused on ensuring I was happy with my purchase. His approach was both professional and personable, engaging with me in a respectful and non-pushy manner, which I especially appreciated as a woman. Hayden treated me as the decision-maker throughout the process, which made me feel valued and respected. I've also had experience with the service department which was also five star treatment. Overall, highly recommend. read more

I recently purchased a 2023 Lexus RX350 and couldn't be any happier. Niki Sample was amazing to work with from her knowledge to her follow up. This is the second Lexus our family has purchased from Lexus and Niki because of Niki's excellent service. It made it a no brainer where we wanted to get our new vehicle from. Niki's assistant Cameron was also amazing. He went over all the outstanding features my car has to offer and made sure that I truly understood how to use my car. If you're looking for a vehicle I highly recommend North Park Lexus and Niki Sample. read more

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After visiting two Lexus dealers in two weeks, I stopped by San Antonio North Park Lexus, and Mr. Jmi Rodrigues believed I wanted to buy a Lexus SUV. He helped me tremendously, with a lot of patience, we completed the purchase. read more

This is an update on my ongoing dilemma with North Park Lexus of SA. I have requested that my personal info is not to be shared with third party marketers. They assured me they would comply. It's been two months and they have not complied. I constantly get SPAMed by ads for new car deals. I will report on the progress (or lack of) periodically. As if now, it would seem these people will throw you under the bus for a buck. I believe there's a word for people who tell you one thing and do another. Lexus make good vehicles. Don't deal with this dealership. read more

I bought a Camry with a couple thousand miles from this dealership, paid cash and cannot get my title. It's been over six months, several trips, signed a few more documents and still nothing. DMV said it had a lien on it, they said they made a mistake and would get me the title, but no title. My sales person, Sam Smith was super responsive to make the sale, and kept telling me the title was in the mail, and had to talk to a supervisor, Taylor, who said he finally transferred it to my name, but still no title. Not sure what I can do that I haven't already done, but this feels like they don't care and I would not do business with them again, sorry I did in the first place, and I do not recommend anyone else to do so. read more

This is long overdue as I bought my RX in October 2022, but I'm here to express gratitude and appreciation for the team at North Park Lexus of San Antonio. This was, without a doubt, the most dignified and painless car buying process I've ever experienced. I worked with Robert Munoz (Sales), Renato Alcantar (F&I Manager), and Taylor Atkins (GM). These gentlemen made this process so easy, and they all (other dealership staff included) were so kind, easygoing, and respectful; any preconceived notion of how car dealerships work is gone from the moment you walk in - this is not your typical car dealership. Robert was a gem to work with in every way. He's very communicative, listens to hear and understand - not just to respond, and I can tell he genuinely cares about his clients. He was careful to note all of the features that were important to me, and then found me the perfect RX. No pressure, no pushy sales, just found what would make me happy. Then, he maintained excellent communication through the entire process and then beyond. Renato made the signing process very easy. Once he had all of the information he needed, he was able to assemble the paperwork and get us signed and out in record time. Again, no pressure or pushy sales tactics on extended warranties, etc...just patient and pleasant and we got the business done. Taylor, although a GM, was on the sales floor and in the lot, talking to customers, even bringing bottled water to folks looking at cars. He greeted everyone, and did so with a kind smile and a handshake to welcome clients to the dealership. He makes an incredible first impression, and the entire staff follows suit. He listens as well, much like Robert, and seems genuinely interested in the client's needs and satisfaction. It was really nice to be treated with such dignity and respect from the top down. As for the dealership itself, it's clean, bright, beautiful, and comfortable. There's a lovely beverage bar with a sweet attendant, all displays are clean and orderly, the restrooms are clean and well-maintained, and there are comfortable lounge areas. It's a pleasant place to spend some time buying your new (or new to you) Lexus. I could literally speak for an hour on how awesome this team is, but instead I'll sum it up...I will recommend North Park Lexus and their team, particularly Robert, to anyone that will listen. I will purchase my future Lexus' from this dealership and hopefully, Robert. Give them a chance; it'll be worth your time! read more

Just got a new NX and we love it! Ask for Dan Scheible, I highly recommend him to anyone. Great customer service and great person. Thank

Friendly staff. Quick service. I feel great every time I come here, the staff makes you feel appreciated. If you want a Lexus or need service, definitely come here. read more

North Park Lexus of San Antonio - Car Dealers Near Me - San Antonio, Texas

One of the main reasons I love having a Lexus is the service! I haven't disappointed in any of the service locations in San Antonio. Pros - they offer a full cafe and snack bar for you to relax in (all free) - their seating is ample and comfy and atmosphere is very relaxed - they offer free car washes for all owners of Lexus! I definitely take advantage of this! But be aware that it's just a light wash- they simply put it through the machine and vacuum the mats, so it you're looking for a deep clean this isn't the place - offer loaners if you're getting service done (make sure you set up an appointment to get this) Cons - sometimes they can get SUPER busy and it can take awhile to get to you - at times they usually run out of loaners and you're stuck waiting for your service to be done which can take awhile (but hey at least they have comfy seating!) read more

North Park Lexus of San Antonio - Cafe menu - Car Dealers Near Me - San Antonio, Texas

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Thomas was wonderful to work with! It took a few days for our purchase, but he kept us informed and aware every step of the way. Extremely friendly, personable and down to earth! We would absolutely come back and work with Thomas again! read more

North Park Lexus of San Antonio - Our new Lexus rz450e! - Car Dealers Near Me - San Antonio, Texas

I'm my 23 years in the Army I have met some solid professionals but Robert Jimenez went above and beyond to ensured everything was explained in detail. I appreciate awesome customer service. He is a keeper. Give that man a raise!!! read more

North Park Lexus of San Antonio - Grateful - Car Dealers Near Me - San Antonio, Texas

3rd review I give with again 5 stars! I can't brag enough about how amazing everyone is here. Super friendly and always glad to help. I don't even mind the wait! read more

Nikki and Kam were an amazing sales rep team that helped me find my dream car! Great teamwork!

I went to north park lexus back in December because I had high levels of ethanol in my gas tank. It was taken care of in several days and the price was reasonable. Only one thing. My car has a massive scratch in the paint, and not only that my cold start was extremely rough, and now I have an exhaust leak and none of it was resolved. I also was unable to use my mechanical insurance I paid for when I got my car back in July. So the gas removal was out of my pocket. After I had it towed to the dealership the driver sent me pictures of my car to insure that there were no damages dents, or scratches. And everything checked out. Nothing that wasn't pre-existing. After I got my car back thats when the scratch was there and had a bad idle and start up. They have not answered my phone calls or my text messages. The man that helped me has not returned any of my calls or messages. That was back in December and it is not currently January. Almost 2 months and still nothing. I just recently texted him the 14 of January, and to my surprise no answer. read more

North Park Lexus of San Antonio - Car Dealers Near Me - San Antonio, Texas

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Bought my car at this dealership in 2017 and was so happy with my purchase. I needed up moving to Dallas and went to the Sewell Lexus there and they were AMAZING and always took care of me - I never had to worry about anything. I moved back to San Antonio in 2021 and have been back to this dealership for my service needs... I wish I had the same experience at this dealership that I would receive in Dallas. I took my car in to get detailed and get my windshield wiper handle fixed inside my car. I was told that it would be 2-3 days as they had already ordered the part needed for the windshield wiper handle. I got a text a week later saying my car was ready for pickup when it wasn't ready (thankfully Ruben texted me and let me know it wasn't within minutes as I was already on my way). They had my car for an extra day which is okay, but when I went to go and pick it up I was shocked and you'll see why in the photos - this was NOT a showroom detail. I was honestly speechless and called Ruben over to take a look at my car as he said he hasn't seen it and I had my keys ready to leave but I already paid. He could tell I wasn't happy at all and knew the detail job wasn't done well at all. If I would have driven my car through a drive thru car wash it wools have been better off. The interior of my car still had debris in the door handles and there were spots/smudges everywhere still. Ruben called his boss over immediately, had him take a look at the car, made me feel reassured that they would fix the issue and asked me to bring my car back when I got back in town, and they also issued me a refund for the detail. I have brought my car back to Lexus on Friday 2/11 and I will update my review once I receive my car back. I am hoping for a better experience as I haven't had the best at this dealership. I will say Ruben has been very helpful and responsive which is nice! I'm hoping he is all over the guys detailing my car to ensure it is done properly. read more

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