Such a nice place! Attention to detail and location is amazing. It has such charm, excellent staff!read more

Clean rooms, great view, great location, my only problem is, I smoke, which is a terrible habit…read morewhich I'm trying to rid myself of, regardless, upon checking in a maintenance worker took it upon himself to aggressively yell at me that surfcomber was a non smoking hotel as I lit a cigarette in the parking lot, that there were cigarette smoking sections and then told me to "now extinguish that cigarette."While slamming the door to the front office and retreating to whence he came, the rudest check in to a hotel in my 50 years on this planet, as a Marriott employer for 16 years if I ever treated a guest this way I would have been at the least written up, I have spent the rest of my stay thinking of this not so gentlemanly treatment so it's hard to relax.

Nice hotel. I've…read morebeen here 4-5 times, the most recent last week. The hotel is centrally located on Cape Cod. Close to many restaurants and coffee shops. The hotel is clean and the staff is very friendly. The prices are fair. There is a nice indoor pool and hot tub area. The free breakfast is mediocre. They supply free coffee all day long and free cookies served each night, which is a nice touch.

We have stayed at this location before and enjoyed it. This was supposed to be a 10 day stay, and…read morelet me start by saying, by day 3, we had checked out of this hotel. We checked in and went to our assigned room. We quickly discovered the room to be quite filthy. There was long black hair everywhere. On the countertops, in the bathtub, on the tile floor where the kitchen sick was, and even large clumps under the vanity sink. I immediately went to the front desk and spoke to the GM "Elissa." She was very apologetic and sent a housekeeper down shortly after. The housekeeper visited our room to "re-clean" it, and once she left, there was still hair all over the place. I didn't want to complain to the front desk for a second time, so I did the best I could by washing some of those surfaces myself. Unfortunately, it didnt end there. We went to the the breakfast buffet all three days between 8 and 8:30. It was atrocious. It was very overcrowded and items were not replenished once empty. There was only one working waffle maker that left many people waiting 8-10 people deep in line. Juice machine was "out of order" with no alternative offered other than coffee and tea. Oatmeal was empty. Milk was empty. Cereal container was empty. It was just downright awful. Ive never had this type of experience at any hotel breakfast. There were two restrooms across from the dining area that were BOTH "out of order" the entirety of our stay. So basically the only available restroom was the one in our room. Housekeeping services are supposed to be started on day two of guests stays. Our mounted shower gel was empty. I went to the front desk at 10am asking for a replacement. I waited around all day. Nobody came. I texted the front desk around 3PM asking if we had been forgotten about and was told someone would be down in 5 minutes. Another hour and a half went by, and it was finally delivered to our door at 5PM.... Housekeeper never entered the room. Thats all that was done. Our trashes remained overflowing. Our shampoo and conditioner were empty shorly after. No fresh towels were delivered. It was just bad. The worst part, which forced us to leave early was the discomfort in the beds. I can't even begin to explain how uncomfortable the beds in our room were. The pull out sleeper was like sleeping on straight mattress springs. It left my daughter with severe neck and shoulder pain. The king size bed was just as bad. My husband and I couldn't sleep at all because the bed was so uncomfortable. We tossed and turned all night long and woke up with neck, back, and hip pain. On day two of our stay, I also noticed tiny black ants on the wall next to our bed, and two of them IN our bed. We couldn't take it anymore, so we checked out of the hotel after just 3 short, painfully agonizing days. We spoke to the GM again and explained why we had to leave. She was apologetic but did not offer to compensate any part of our stay. It was by far the most disappointing vacations ever. We had looked forward to this vacation for months to be seriously disappointed. Would not recommend this hotel. Look elsewhere.

Well appointed, centrally located, very clean & comfortable. Great breakfast buffet, lovely yard &…read morepool. We highly recommend.

Checked in on a Monday- we were able to get an early check in! Chris, the owner was very welcoming…read moreand so friendly. We love the Escape Inn as it's so clean, quaint and close to the beautiful Dennis beaches. The pool area is beautiful and always so manicured. We can't wait to go back again next year. Thank you Chris!

This place is better than what I expected. Newley renovated. Amenities are plush, no carpets (no…read moresmell). Located down the road from a nice beach (can get crowded). The only problem is the mini fridge is a very-mini fridge. Can only hold 4 bottles of juice/water. I would definitely come back here. Especially since it is centrally located to many things.

We really wanted to love this place, but unfortunately had a terrible experience. First of all, it…read moredidn't list anywhere on the website that their lobby closed at 8:00pm, which seems bizarre for a Saturday in the middle of the summer, in a popular area. So at 7:55 we received a text stating the lobby was closing at 8:00 and our keys were in the mailbox. I was super uncomfortable with this, as anyone had access to the mailbox and our room # was written right on the envelope. But luckily we arrived just 10-15 minutes later. Upon arriving to our room, as soon as I moved a throw pillow from the bed, a big flew out and landed on the blanket. Just seconds later my mother noticed another bug on the bed frame of her bed. We called the main fence number and minutes later he arrived, and showed us to a different room. Before putting our stuff down, we checked out this new rom to ensure there were no bugs but sure enough- 3 dead bugs... one on the bed frame and 2 on the ground. The workers response: "the vacuum can't reach the entire area around the bed." We then called for a manager and reported to the lobby, where we expected a refund. We then spent 1.5 hours in the lobby waiting for ANYTHING to happen. The manager on the phone said she had left for the night and was not returning and the other manager was "off site". The two main maintenance men trying to "help" (very rudely!) attempted a refund, but ended up refunding me only 1 cent instead of the over $1000 I had already paid. We called corporate the next day and dealt with them for over an hour. Luckily the corporate manager Chris was very helpful, and did give us a voucher and a refund. However the refund was via a mailed check, so I had to wait almost 10 days to receive it. Overall, it was an awful experience. This place could be great... awesome location, rooms looked nice, etc. but they have a lot of work to do as a business.

Ocean Mist in South Yarmouth should be ashamed of itself. This place is charging luxury resort…read moreprices while delivering a run down, dirty, outdated motel level experience. There is nothing luxury about it. They claim the rooms are redone, but that is laughable. The loft room was large, but that was the only thing it had going for it. The rug was frayed near the sliders, the walls were scratched up, the kitchenette was tiny and pathetic, and the bathroom looked neglected. The tub had exposed holes where the safety pole was missing, which is completely unacceptable. The ceiling fan looked like it was ready to fall off the ceiling. The common areas were disgusting. Dirty stairwells, dirty hallways, steep stairs going up to the second floor rooms, and an overall grimy, worn out feeling everywhere. For the money they are gouging out of customers, this property should be spotless and updated. Instead, it feels tired, neglected, and badly managed. The staff was no better. At a 4:30 PM check in, they told me my room was not ready. Then a manager had to come over and correct the mistake. So not only is the place overpriced and rundown, but the staff does not even seem to know what is going on. The location is the only decent thing about Ocean Mist, and even that does not come close to saving it. The beach is small and unimpressive, and the outdoor pool is basically the size of a kiddie pool. Calling this a resort is a stretch. Calling it luxury is flat out insulting. For what they charged for a loft room, I could have rented an entire house and had a far better experience. Ocean Mist is an overpriced joke. They are charging outrageous money for a dated, dirty, poorly maintained property that does not come close to matching the price tag. Never again.

First of all the location is beautiful beach front hotel white sandy beach with lounge chairs and…read morehammocks plus a very nice outdoor pool great for kids!! The hotel check-in is at 4 pm but we arrived around 12 and we were told we could use the pool and beach as much as we wanted which was wonderful we spent 3 hours at the pool and private beach until our room was ready ! Staff was friendly and informative and grounds were well kept!! Even saw bunnies and a fox on the property! Only complaint was the room we booked was a bit small for the four of us but there are much larger ocean front rooms with patios for a bit more money next time I'd book ahead and get an ocean front room overall very nice property

I read a lot of reviews here. I booked this place. I wanted something right on the beach per my…read moredaughter's request. Peak summer booking that cost $500 a night for partial view of the beach. Beautiful place. Very well kept, lots of student workers. Very helpful staff. They charged my card twice for the same amount. But then were able to help there after. The place is beautiful and clean. Indoor, outdoor pool, outdoor bar is great. Only if I can stay there forever. The food from the restaurants were awesome too. Definitely will go. Back.

Absolutely everything about this place needs improvement! Ideally should just be sold to a better…read morecompany and torn down to be rebuilt as a proper place. God awful excuse for a "resort" and "hotel"! DO NOT STAY HERE!!! Sand in the room that was never cleaned out despite us never going to the beach. Room turnover needed to be requested several times and all they did was change out the towels. We needed to place a "special request" to have the sheets turned over ONE TIME! One of the pillow cases had blood stains on it and we had no idea where it came from (not us...disgusting!). Food options at the "restaurant" were minimal and the quality was poor! Walls are paper thin can hear everything our neighbors do both on our floor and upstairs/downstairs. Overall, cannot believe how much they charge for this place compared to how little they provide. Their only selling point is location. Would give ZERO stars if I could!

We had a lovely relaxing time at the Beach House. If you want a simple and quiet getaway right on…read morethe beach, this is a good place for you!

The Starlight Lodge is fantastic, and so are its owners! My wife and I chose to stay here with our…read moredogs for our one year wedding anniversary because it's pet-friendly and affordable. The rooms are freshly painted with nice new furniture, and remodeled bathrooms. If you're someone who typically stays at dog-friendly places, you're probably not accustomed to such nice, clean rooms. Check their website and you can see for yourself. But what the pictures can't show you is this: how thoughtful and friendly Karen (the owner) is. I could list several examples, but it's late and I'm tired so I'll share my favorite one: she got me a dozen roses and saved my marriage. While driving down to the Cape, I realized I had no anniversary card, no gift, and OMG NO FLOWERS ORDERED. Don't panic--FTD to the rescue. I asked my wife where we were staying, tilted my phone out of her view, and began placing an order for a bouquet of roses. But of course, that would be too easy--the damn order would not go through, and I could not call because my wife was sitting next to me in the car. What guy wants his wife to know he's ordering the anniversary flowers on the same day? Not this one. So I found the Starlight's website, and emailed a hail-mary asking if they could somehow arrange to get a dozen roses delivered and just charge it to the room. Within minutes, Karen emailed back to say "I'm on it." and shortly after that she wrote again that she would be driving to the florist at 4pm to pick up the roses and deliver them to our room. Who does that?!? I don't even expect that level of service from a concierge. Sure enough, at 4:30 Karen was at our door with a beautiful bouquet of roses for my wife. Husband game leveled up. Year one saved. Again, there were several instances where the owners' dedication to hospitality was obvious. The staff here really make you feel like you're their most important guest ever. While I hope that none of you find yourself in a similar predicament to my own, I do hope you'll get a chance to enjoy the Starlight Lodge and meet Karen and her friendly staff. We had a great time there with our dogs, and will return in the future.

Was disappointed in that they do not clean your room even after several days. The floor was dirty…read moreon check-in. I had spilled a little water on the floor and wiped it up and the paper towel was black. No extra toilet paper so had to ask. The floor was sloped. The last day I went for coffee and no regular only decaf. Went looking for someone to ask but no one was around. However the ladies at the desk were very nice.

Clean Good shower Not…read morenear the ocean Small room Kitchenette Watch out for timeshare sales We had a first floor room next to the small, old pool and hot tub with a view of the parking lot.

I'll go 5 stars for this resort we traded our timeshare with Hilton for a weekend here. The room…read morewas on the second floor and there is no elevator, just beware when booking, that being said our room was clean with good beds and a great kitchenette, with a view of Bass River. We had plenty of towels, and towels in the room to take down to the pool. We had a two bedroom and it also had 3 bathrooms which was great traveling with our young adults. Plenty of parking and nice little indoor pool and little hot tub but these could have used a good cleaning deck area around them full of hair and standing water. The front desk lady gave no info on check in and was a bit brusque but whatever. We would def return here for another weekend.

My biggest concern with Ocean Club on Smugglers Beach is guest safety…read more During my stay, I observed multiple children lose their balance and fall near the main pool railing. In my opinion, the railing does not appear to be safe, and I believe it should be inspected to ensure it meets all applicable safety requirements. I brought my concerns to several staff members, including the maintenance manager. Unfortunately, I felt my concerns were not taken seriously, and I found the response to be dismissive and disrespectful. When a potential safety issue involving children is reported, I expect it to receive immediate attention. Aside from this issue, the resort itself was okay. However, guest safety should always be the top priority. I hope management addresses this concern promptly so future guests can enjoy their stay without worrying about the safety of the pool area.

Fantastic stay. Two adults for two nights. Easy check-in and check-out. Comfortable, clean studio…read moreat a clean beach. Helpful staff. Will be returning.