Let's all be honest with ourselves: Red Racks is a terrible thrift store. Consistently dirty, higher prices than any other thrift in the city, poor selection of everything except clothes, and usually pretty bad customer service. There are some gems if you know how to look and hit on sale days, but don't expect awesome hauls here if you aren't ready to drop a couple hundred dollars. They've recently changed their dollar rack to be two dollars instead. Special shoutout to the "Vintage Shop." Anything that looks old, worn, and useless gets chucked over in that corner for a special 100-500% markup of the price that item would normally be. Half of the stuff in that section isn't even vintage. If every price in the store was cut in half, it might be worth it. I'm a huge thrifter and this is our least frequent thrifting stop, if that tells you anything. read more

See all

I recently completed some community service hours at Red Racks, and the experience was extremely disappointing--especially because of one manager named David. This man should not be in any type of management position. Calling him unhelpful is honestly being generous. When I first arrived to sign in so they could log my hours, my file was missing. I told the woman who was supervising at the time, and she couldn't find it either, so she just scribbled her initials. I only worked two hours that day, but when I went back to get credit for them, David told me I'd have to talk to the person who signed me out. I described her to him, and he claimed he "couldn't recall" who I was talking about and said I'd need to track her down myself. I don't have a vehicle, so I can't just drive up there every day hoping to find her. I called again later and unfortunately got David a second time. I explained again that I needed my hours credited--hours I actually worked--and he still refused to help. Throughout my time volunteering there, none of the managers acted like leaders. They barely acknowledged me. They'd just tell me to straighten clothes or fix hangers. Since I've worked retail before, I asked for a rag to wipe down the shelves because they were filthy, and they didn't even seem to know where anything was. While I was there, I overheard multiple customers complaining--one about being charged for items they didn't buy, another about the prices being way too high for a thrift store. I agreed with them and made it clear I was just a volunteer. When I looked around myself, I was shocked at how overpriced everything was, especially considering the store gets all its merchandise donated for free and relies heavily on unpaid volunteers. If you're looking for a place to complete community service hours, I strongly recommend going somewhere else. And honestly, if you're just looking to shop at a thrift store, you might want to choose a different one too. I'm clearly not the only person who's had a bad experience here. read more

Incredibly disappointed by this location. I used to shop here frequently, but the 30% price increase they just did across the board had me floored. Scratched picture frames for $10 each is insane. They should be ashamed. read more

This is smack dab on thrift row in Waldo. I routinely find treasures here. But you have to look with a discerning eye sometimes because of prices. All in all, it's on the route and makes me money consistently. Stock selection is good and unique. I appreciate that. read more

Very very very overpriced . Why would any one go here , literally high prices than brand new clothes

This is a great thrift store. If you ask the manager and can't afford things, they will likely adjust the prices for you. I saw several people do this. It's a well organized store with employees that care and occasional sales. Bring a donation for a coupon. read more

Relatives wanted to shop here because the whole store was 50% off for the day--except for blue tag items. Blue tag items were the best designer labels for clothes--Brooks Brothers, Polo, etc.-/and priced higher. Some folks may find pricing here to be on the high side. However, retail prices are up everywhere due to increased overhead costs. Thrift stores are not immune even if the inventory is donated. There's a huge selection of clothes here and they're conveniently racked by size. There's also a pretty large selection of housewares and kitchen items, though many kitchen pans--especially Teflon ones--were well past usability. Media consists mostly of books. Other items are just thrown on shelves, racked haphazardly on wall hooks, or piled in corners. The front parking spaces along a one-way lane are very tight. To save car doors, opt for the side parking lot. Red Racks supports programs for the Disabled American Veterans (DAV). read more

I always leave here spending more money than I intended. Good for them bag for me. The staff is always friendly and helpful... Make sure you sign up for the rewards! The fact that something is on sale everyday is a plus for me too. read more

EDIT- this company stole from me and verbally threatened to put their hands on me. This is how they treat customers but most importantly WOMEN. I won't let the small handful of you make me small or bad about sharing this scary experience. Shame on you if that's what you chose to do. AVOID Red Racks Thrift Stores (8026 Wornall Rd, Kansas City, MO)- WORNALL ROAD 64114 Despite what most practice, I still frequent the thrift stores in our neighbors. I'm a loyalty customer, signup for text updates and frequently take advantage of high discount sales. Today I came in and purchased seven items. When I got home, I noticed I was only given six items. I called the store, asking to speak with the manager to let them know that somehow I got home without one of my items. He told me, they have cameras and I received everything I paid for. I drove back in person with the items and the receipt. He accused me of leaving the store with my purchase in an attempt to steal an item so I can could call back for a refund. He then started to yell at me, cuss at me saying I never should have come in store he told me he was too busy to help me over the phone. He threatened to physically remove me from his store, simultaneously offering a refusal to provide service. That's when I called the police after the threatened to put his hands on me. The store is withholding $14 for my cardigan I never received. When the police arrived they told me it would be a civil matter and recommended a contact corporate. I contacted corporate and hopefully Brandon will be removed so myself and other female patrons can feel safe returning to this location. I have never in my life, been spoken to or down to in the fashion that that store manager spoke to me. Misogynistic, he called me names, and told me he's would physically put his hands on me to escort me out of his store. Red Racks Thrift Stores - additionally, their staff are going around commenting on all my my reviews calling me a liar. HOW PROFESSIONAL. I hope corporate get rid of him and the employees that back such vile behavior. read more

I don't know who determines the prices but, they think highly of the items because they are so so overpriced. Items donated and are priced as high as buying new. Ridiculous read more

I don't have the words for how disgusting this store is. But I'll try. 1- It is the dirtiest thrift store I have ever seen. 2- you have to navigate items laying on the floor littered with abandoned shopping carts everywhere. 3 - it really looks like the store room before items are sorted and placed in the appropriate section. The store located north of the river was like a Saks 5th Avenue compared to this store on 80th and Wornal. I had to escape there quickly never to go back. They should be ashamed. read more

Just letting everyone know what someone witnessed today at the red racks at 23rd and 291. There was a homeless woman crying for help that evidently started her menustral cycle. She was wanting a change of clothes. She had blood all over hers. The manager treated her very badly. Me & a couple other ladies helped her and bought some clothes & necessities for her. They could have gave her an outfit to change into. Seeing this was very sad. They get all these clothes for free & this woman was crying & begging for a new outfit. A lady who helped her asked the manager where the bathroom was and her words were "sorry the bathroom is for customers only". read more

one of my favorite thrift stores in kansas city! they have such a great collection of everything. their prices aren't outrageous and actually are nice. they have clothes and shoes and anything else you can think of, they have it all. once a month they have 50% off clothing on a saturday along with city thrift and i always buy a lot and not spend a lot. they have a great rewards program and the staff is happy to help you with any questions. read more

Their return policy is a scam and they don't have dressing rooms to try anything on. If you buy something from them they will only do an exchange and no cash back. read more

Great selection and good prices. Also gives Military discount! Will shop there every time we are in Springfield.

This store will try their hardest to cheat you out of your money. Apparently I was sold an item that wasn't supposed to be sold. They gave me a refund receipt but here's the slick shit...they issued it back on a Mastercard. I don't own a Mastercard. So now I I filled a dispute with my bank. They messed with the right chick now... read more

Ive only been twice. Once to shop and once to donate. When someone is dropping off donations that your business gets for free, I believe the ones collecting should at least say hello and thanks. That's it. The guy today said not one word until I spoke and said "oh, ya having a good day." He said "yes." If that's a good day I'd hate to see a bad one. I don't like to make bad reviews. But man this just irritated the hell out of me. Teach your staff so basic customer service. read more

This used to be my favorite thrift store in KC, but they've changed the pricing structure over the years, and the clothing is overpriced now, at least compared to 1) what it used to be and 2) compared to other thrift shops I like to frequent. THE POSITIVES: They always have tag sales going on! Awesome selection of Royals clothes during baseball season. Easy to get around. Employees have always been nice. Organized by type of clothing. Private parking lot. Money goes toward a good cause. THE NEGATIVES: Pricing. It's priced more like a consignment shop than a thrift shop. $6 is too much for a used shirt from Forever 21. $20 is too much for used Miss Me jeans - and I understand that is a more expensive brand, but it's also not expensive enough to warrant that kind of a price tag at a thrift shop. I'm sure there are great deals there if you're looking for something specific, but there are better deals in general at other thrift shops in town. read more

The staff is amazing here! Great team that keeps the line moving even on busy days. New renovations look great! Seriously a great group of employees. The not so good: These prices are out of control especially in clothing and shoes. I have shopped here for 4 years and spent a ton of money across all of their locations. I know many of the staff members. When they say "we haven't seen you in a long time!" I tell them it's because I can no longer afford to shop here. Their discount/loyalty program only works on full priced items. It is really too bad. Message to Owners: Please reconsider your pricing structure and improve your loyalty rewards program to include discounted items. read more

If you're going to shop at this red racks you need to know how to shop there. First of all, always scope it if you are looking for something in particular. Myself? I lost a lot of weight and desperately needed new clothes, pretty much a whole new wardrobe and thrift stores are the only way I could afford to replace a lot of stuff quickly. A new wardrobe is pricey when you go from size 16 to 6 and can't wear anything anymore! First, I recommend going on a Saturday afternoon or evening and scoping the place out for items you like and take note of the color tag. On Sundays they open at 10 and there is one tag that is $0.25 or 5/$1!!!! It's not super easy to find good stuff in that color but it does happen. I always hit the jeans first. They will also have a 50% off tag and a 25% off tag. Now I know most people don't go to thrift stores to shop on the sale rack there, but in my case it was necessary and I was able to get many pencil skirts - limited brand for work, express brand blouses, and Anne Klein things for work. I also have 3 pair of jeans that I still adore and get compliments on all the time and they cost me a quarter each. At that price, I didn't care if I didn't love it. At least it fit me unlike my old XL clothes that were falling off. That being said I have gotten home to find a hole in an item and just threw it away. (It was a quarter so I wasn't that upset). It made my life easier until I could slowly incorporate brand new items into my closet. I would return if I was looking for stuff again. But I think City Thrift (just up the road) has nicer stuff and nicer staff. read more

I have a gnawing Groupon, and ventured into this store looking for a Halloween dress. Something simple. There's a Red Racks in Independence, too. I must say, it really smells like the 2 previous reviewers said. It smells like someone left a pile of poop in the back of this store....near the dresses, mind you. Where is it? The stink got stronger as I got more confused where the dresses were located. Blah, it almost made me leave the store. It;s a large thrift store. It includes housewares, childrens, adults, etc. It's not that god awful of a store, if you can hold your nose. I found a peach colored dress, and finally found someone to assist me. I asked, "Is there an area to try on clothes here?" The female clerk looked up, and said. "No, if you save the receipt, you can come back and return it," I thought "I'm not going to come all the way back to Waldo. " And found my friend, and we went to Boomerang's, which graciously met all our needs, with a fitting room, and no poopy pants smell. read more

The selection can be pretty good, but the prices are a bit high. They usually have a great selection of collectibles, dishes, silverplate items, and furniture. The clothing's pretty hit-and-miss, but there can be some treasures here. The best treasure is the lovely, attentive staff! Seriously, they have the nicest people here, and they are happy to help. The store is always busy, and they usually have a truck in back accepting donations. Not my super-favorite, but always on my list. Give them a shot!! read more

I just learnt that this chair had been bought by Corporate America which introduces the strangest exchange/refund policy--no refund at all; exchange only within 7 days, with receipt, and with the merchandise in hand. No store credit at all. From now on I will not donate any more to this chain. I have no desire to enrich Corporate America. I am happy to donate for good causes but this is clearly not one, unfortunately. The money garnered from donations goes to private pockets. wonder if they donate anything at all to the needy. read more

Really well organized and great prices. Lots of specials throughout the week too- the $1 clearance section is marked down to 25 cents on Sunday. I admit to being fairly snobby about where I shop, but my vintage clothing loving teenager has really turned me onto how cool thrift stores can be. There's good stuff out there! A lot of it is brand new still with tags, or nearly new and still looking good. Yes there's also some seriously ugly/dated/old crap to sort through, but that's not the majority of what's available, thankfully. read more

This DAV thrift store is now called Red Racks, although it is still a DAV thrift store. I love thrift store shopping, I do it quite often to find clothes and other random things I can't live without. I went into Red Racks last weekend because I had nothing better to do and I was in the neighborhood. I can't concur with other reviewers about the poop smell, because it actually smelled ok for a thrift store, but it was definitely because the clothes were doused with febreze. It was packed there that day, so browsing was a little difficult. I made it to the rack with the jeans, and was shocked when I saw they were charging 10-15 bucks for WAL-MART brand jeans. I mean, its a THRIFT store. I can spend 15 bucks and get wal-mart brand jeans brand new. I ended up finding a couple of shirts and waited in line to check out, and the line was long and only one girl running a register. She was nice enough, but the wait almost made me put back my items and leave. With their "thrift store" prices, I won't be back. read more

Things I like about this particular store: * The employees are always in a good mood, at least when I am there. I have not only had joyful and helpful interactions during my visits here. But on more than one occasion, have ended up in a fit of laughter due to the lighthearted and fun nature of the person who was helping me. OR I simply have been fortunate enough to engage in a true conversation during my visit there. * The items are arranged in a organized fashion; as much as they can be in this type of a store. I have been to every type of thrift store, and it really does help for things to be organized in some way. Even if it's not the way you personally would organize things. If there is a format, I am happy. In this case, they separate by types of clothing, which is appreciated. * Prices - pretty reasonable prices here. I have even checked out, thinking I was paying $3.46 for a really nice cardigan sweater, to be told that because of the color of the tag, today it is $2.00. OR one time, I picked up a skirt, & was notified that it was FREE. Can't beat that. They have plenty of parking, good hours, nice employees who seem to actually enjoy their jobs, and reasonably priced items that are organized. read more

I only used to go to two thrift stores, Red Racks and City Thrift but they got rid of their changing rooms and there are no returns on items. Half the store is clothes. read more

This is probably the best thrift store on the stretch of Wornall that also includes Second Chance and Goodwill. They have pretty much everything you could want, though the housewares and clothes are the strong suit. Not a great place for electronics, furniture, music or shoes but they do have those things, so you may get lucky. The DAV often smells like someone pooped their pants. Undoubtedly because someone did, so just try to live with it. The checkout line is a complete mess. There is no good place for lines to form and there is often only one person at a register. Add that to the usual assortment of crazies looking at things in the display case or trying to write checks, and you are waiting a while to get out of there. Oh yeah, they also have an ATM and a cheap soda machine. read more

I am giving this establishment two stars because I love thrift stores. The issue is, the prices. All merchandise is donated I assume, but the prices are as if the items are hand picked. I understand thrifting and vintage clothing has become "trendy", but, poor people still should be able to buy SECOND HAND, nice, name brand clothing. Red racks is not a boutique store that has selected items for the purpose of making a profit from appealing to a select clientele to shop at their store for specific items. It is frustrating to go look for an affordable winter coat that has been USED, and find one that I like (which poor people deserve items they like having) and getting charged over $25 when I can buy a new coat at Walmart for that price. Also they had planet fitness tshirts marked $8.99 when a membership at planet fitness that COMES WITH a T-shirt is $10 a month. Like why???? Red Racks in Waldo needs to reevaluate their priorities and prices. read more

I've shopped at the Red Racks in Blue springs for about 10 years. I always liked buying clothes here since sometimes they're 50% off but now they don't have dressing rooms and only give you 1 week to return them for a refund. Most stores give you 30 days to return items. Kohl's dressing rooms are open. Why not Red Racks? read more

pretty sweet selection of used clothing. i like the people who work there. there's always a bumping track on the air-waves. they've got character, nice variety, friendly staff... its a pretty awesome place overall. read more

Just popped in yesterday. I often shop thrift stores for storage and furniture deals. This was the first time I'd been to the Glenstone location in a year. That's because last year my husband, fresh out of a rehabilitation hospital, asked me to run in and grab a couple pair of pull on pants for him. I went in, and on check out, I asked for his Vet discount. They told me he would have to be there. I said he couldn't walk, but was there in the car, where they could see him, and I had his ID with the vet endorsement. They said no discount unless he was in the store. So, I went out, took out his wheel chair, got him up out of the car, rolled him inside, took him to the counter, and asked 'Are you happy now?', and left the crap there and walked out. For a place that supposedly benefits Vets, it sure didn't seem like they were at all worried about the terrible inconvenience to a very disabled Vet. Flash forward...went yesterday and found a cabinet I wanted to get. I was stunned to see the price on it was $9.98, and was beyond tickled pink. Got up to the register, and they said that was likely a wrong price, and needed to call the manager. Manager came up and said she priced it herself at $99.98. I couldn't believe it! I said that was crazy, that I could find cabinets like that all day on FB Marketplace for $20-$25. She stated that they DO support Vets, and I responded that yes, but people don't go to thrift stores to pay five times market value, regardless of what it supports. Someone with me commented that it was better to get the market price, than let it sit and get nothing when priced at $99.98, and I agree. Like many others, the pricing for used, scratched, dented, stained, ripped, chipped, outdated items is sometimes near new retail prices, and sometimes even more, as it was in this case. I'm all for supporting Vets....but when you get FREE donations, you shouldn't try to make me feel guilty over not being willing to pay five times market price. read more

I like thrift stores. You can find some great deals on planters, find some awesome and eccentric decor items, and name brand clothing in great shape for a fraction of the price of retail. Red Racks has a nice selection and if you take the time to cruise the aisles you will come away with some steals. read more

Well lit and well stocked. Prices were fair. Huge selection of clothing. Well organized with plenty of signs. Clean.

I had my worst experience at this store that I ever had in my life. It's sucks because we shop there at least once a week .it was so bad i do not want to say anything in this post at this time. I will if some ask me. I would never shop there. read more

I have been going to Red Racks for many years; even before this location opened. I have always complied with any requests, orders and mandates. Today I was immediately stopped as I walked in & was handed a mask by a young man that was very nice & simply doing what he was instructed. I told him no thank you I can't wear one. I was then told by the manager to stop and asked if I was going to put on a mask. told the "manager" whom took it upon himself to as he stated to me "enforce the city mask mandate" that I could not wear a mask due to health reasons. He said he didn't care and if I wasn't going to comply that I could leave. I attempted to explain my situation, but was immediately interrupted & rudely told to leave the store & he would discuss it with me outside or the police would be called. I thought to myself that is a bit drastic but If you are willing to waste the time and energy of law enforcement as well as tax payers money over someone explaining themselves when you are being somewhat irrational or irresponsible is fine with me. I then asked for the company's corporate phone number & the names of the manager & employees present because at that point I felt as though the way I was being treated was uncalled for and a personal attack. The manager refused me his first or last name but had a young lady write down the corporate phone number for me & had her bring it outside and again tell me that he wouldn't and didn't have to give me his name. I stood there for a few moments still quite in shock over the whole situation & then the manager came out again & at that point I told him I was leaving and wouldn't be back. EVER. I admit initially in the store I got a little more than upset because I have frequented this store weekly for a very long time. I have never caused a scene or not complied with any federal nor state mandates in any stores as you could clearly see if you look over any and all video footage from the store. I am a good patron & spend money just about every time I walk in the store doors. I am kind & considerate to the other patrons and employees. I even donated recently with zero issues. So, am I to understand that I'm good enough to donate for your company to make money, but not good enough any longer to shop in the store..??? My medical background is my business, but I was recently placed on new medications which have started to cause me high anxiety in turn make my anxiety symptoms on top of making my Claustrophobia worse, and this simply cannot cover my face without having a full blown panic attack and hyperventilating or possibly passing out. Please know that not only did you beyond embarrass me today and cause me to lose my temper and somewhat embarrass myself, which I would never in regular circumstances do, but you treated me no better than disgusting sewer rat. You made me feel like I didn't deserve to shop in your store based solely off of my medical background & possibly because of the way I look. Who are YOU as a business OR a representative for the business to infringe on my civil rights and treat me OR anyone else lesser than because it pleases you to have control over people. ( the way that you have addressed the issue with me as well as others I have seen over the past few months as this has been going on is less than appealing or appropriate). It is unfortunate and down right wrong to treat people this way or discriminate against anyone based off of race, gender, social economical status or medical background. I am beyond disappointed in my experience and am appalled that the company condones such behavior from its managers. Thanks to this less than welcoming or acceptable experience, Myself, my children, my grandparents, my parents nor any of my close friends or family will ever set foot inside of a Red racks ever again. read more

As far as thrift stores go, this is one of my all time favorites. I kind of hate giving away my thrift store secrets, but I'm working on not being greedy. (Please leave the cool size 6 shoes alone! They are mine!!) I stop by once, sometimes twice a week. They pile the new stuff in everyday. I say pile because the store is always full of amazing finds like; fringed leather vests, pristine 80's slouch boots, macreme plant holders, and mid-century modern end tables/desks/magazine holders. Some rather weathy and or very well-dressed ladies really love to drop off their second-hand goods here, because I have found some amazing designer pieces here too. We are talking Dolce and Gabbana! Trina Turk, Lily Pulitzer, and Milly too... I just got a really rad wooden 70's swag lamp with amber glass cut-outs for $6. Try not to be too jealous. In addition to this most extraordinary merchandise selection, the staff is always super friendly and ready to help you carry out any gigantic furniture purchases without any hesitation. This place is better than Disneyland if you are into this kind of thing. And you know who you are. read more

My first and very likely to have been my last visit ever to the Red Racks Thrift Store at 8026 Wornall. 99% of that place was pure useless junk. I browsed around for a bit. Managed to find a few items that I wanted - that were supposed to be marked down to half-price. When I got to the register to check out, I was told that each item I had was to be charged full price. Out of principle, I decided to not purchase any of the items. I need a pair of Dockers. They had one my size but sadly enough, I honestly wouldn't take that rag if it was given to me. Not meant for human attire. Plus the young female cashier seemed to have had an attitude. I would, too if I had to work at a dump like that. read more

I've gone here a few times since it's close to work and you can sometimes find some decent clothes. The decent clothes has, in the past, made up for the overall crummy appearance and atmosphere of the store. As of last week, I won't return there again. The minute I walked into the door I heard them talking over the loud speaker like they usually do announcing the sales that day. This time it was especially rude. You could tell they weren't taking their job seriously. One of the workers said at the end of the sales announcements, "And don't ever never ever go to [name of other thrift store nearby]." I happen to really like the other thrift store and the ministry they support. I think it was very unprofessional and I don't know why the manager allowed them to say that and then all laugh about it. read more

Red Racks is the best! My husband and I live in waldo and go there every weekend just to see what we can find :) I don't think I've ever left empty handed and most of the employees are super nice! Remembering the colors on sale can get confusing, but they do announce it every 5 minutes. read more