During the past few days of this Texas arctic blast, we had a frozen drain pipe that began shooting…read morewater out of our washer, spilling onto the porcelain tile floor and around the corner into the living room - causing minor damage to the engineered wood floors. We were referred to CWF by A#1 Air. Project Manager Oscar showed up to assess the damage later that same day (Wednesday, Jan 17th)and walked us through the process. During his time here, we contacted our insurance company to file a claim which was initiated within 20 minutes with a representative over the phone. Since Oscar was present, it facilitated communication. Oscar gave us a two-hour window between 8am and 10am and said that we should expect to receive a call from dispatch informing us that they are on their way. He also took a series of pictures before he left so that he could inform the crew of the events that transpired. On Saturday, January 20th, the mitigation crew removed a portion of the engineered flooring that was affected and promptly placed industrial fans on and around it. They informed us that they would be back to pick up the equipment (in 4 days) after the area has completely dried and answered any questions we had. Kris, Sheldon, Gabriel, and Oscar were professional and knowledgeable - explaining everything about the process and I appreciate the time and patience they took on a Saturday morning to help us. We are going to go with CWF for restoration as well.

Hard to coordinate with and very inconsistent. Too many people responding on their behalf and none…read moreof them document anything it seems. Nobody knows what anybody said to the last person they talked to.

These guys are the best! Our church needed an emergency cleaning on a Saturday and the owner,…read moreChris Tucker, personally came and cleaned our church. Chris is highly knowledgeable, customer service driven, and does it right the first time. In my experience, attitude reflects leadership. Simply put, I highly recommend Chris Tucker, his team, and PuroClean. Thank you Dickie Edwards with PuroClean for the referral!

Im an insurance agent and have been attending the CE classes that Puro Clean has been offering for…read morea few years now. Chris has been the best CE instructor! He's very knowledgeable and I have learned so much about mitigation and how claims work behind the scenes. I really appreciate all that him and his team do for us. Apart from the great CE classes, they do excellent work too when it comes to claims and property restoration. I have been referring my customers to them when they experience a loss. Thank you PuroClean!