We hired this company to service our Heat & Glo gas fireplace, and unfortunately, the experience was extremely frustrating. Colt, the service technician, believed the job was done correctly, but it clearly was not. The fireplace worked once after he left and then never functioned again. We made four separate calls over multiple days seeking assistance or a return call, but were completely ignored. When we finally spoke with the owner, Scott, his solution was to tell us to call Daniel from "The Chimney Sweep Guy" to fix what they couldn't. That turned out to be the best advice we received. Daniel immediately knew what he was doing, correctly diagnosed the issue, and resolved it efficiently and professionally. The contrast in expertise and follow-through was night and day. If you value your time and want your fireplace serviced the first time properly, save yourself the frustration and go directly to "The Chimney Sweep Guy." You'll be glad you did. read more

Pleasant and fast On time, always polite and professional and respectful of property Great prices! Will use again would have a clean consequence recommending this company read more

Red Rock Fireplace and Grill is under new ownership, and Scott, the new owner could not have been more accommodating or helpful. We had an issue with our fireplace that was installed a couple years ago, and Scott walked us through potential fixes. We ultimately decided it was time for a cleaning and service anyway so asked him to come out. He made room for us in his schedule and did an outstanding job fixing and cleaning the fireplace in a very timely manner! After he finished with it, it looked better than when it was new. The service call was not only timely, but also extremely reasonable. We are now on a yearly rotation for service and cleaning. Super professional and a really nice guy! We wish him the best of success as the new owner! read more

This is the worst. They have new owners and they are indifferent too. I bought NEFL74CHD this fireplace (Napoleon) as part of a remodel last May. It did not get installed till November ( construction delays ). Regardless, since then, all the things (lights, LEDs) work except for heat & Fan. We had installed a new 220V circuit (paid for that too). As soon as I turn on the heat button, it flashes 'OH' mode. Went back to the store, they say its a 220V electric circuit problem. We have checked. so far no issues. Its been 7+ months and no resolution. Now the store has been sold and the new owners are indifferent. This is not a way to sell a unit. Store blames the 220V wiring. The contractor thinks its a faulty unit (I believe him more) and we are at a stalemate a year into the purchase and this has less warranty time. read more

We hired Harold Gorney, owner, to install glass doors, paint the fireplace box and add a remote control start to an existing gas fireplace. As vacation townhome owners, we only live there part time and trusted Howard to do the work while we were away. The product is fine, and exactly what we ordered. Upon arrival a few weeks after installation, we quickly realized that we were tracking footprints of fine black paint dust from our wood floors. It took many washings to remove, not only from the floor, but from around the firebox and the hearth. We immediately called Howard, overwhelmed with shock of finding this, and having to spend our first couple of hours cleaning up and vacuuming the rugs and furniture. Having been the only person in our home since the box was spray painted, he vehemently denied any connection to the work he did to the black dust that we cleaned up, and claims that he adequately covered the floor with a drop cloth. We saved a black tainted cloth to show him our evidence, and yet he gave no apology, no acknowledgment of the cleanup work we had to do, nor offer any compensation. An easy google search for information about overspray dust Is clearly documented. Additionally, upon using the remote, there was a delay in ignition and a smell of gas that filled the room before it lit. Aesthetically, the magnetized glass doors sit with a 1/2" gap at the top of the box which we will have shimmed up. We will call another company with help re:the delay. Having his showroom on a prime location on 89A is a draw, but please look for other vendors. This was a horrible experience that I do not wish for anyone, and I would never recommend or trust this company. There are other options in Sedona, and I would highly recommend hiring elsewhere. read more

I am amazed at how unprofessional this Fireplace shop is. I talked on the phone to the manager today and we discussed the exact Pilgrim brand Fireplace grate I wanted. He went to his inventory, measured and confirmed that he had the exact model I wanted and quoted a cost of $130.00 . I drove an hour to his store to purchase the grate. When I got there he could not find the one we confirmed earlier. He said the closest one he had was much smaller and was 25 dollars more. When I asked him to call the owner he said the owner does not like phones and would not answer. This clown let a paying customer leave and gave no apology for wasting several hours of my time. I ended up getting the grill on line for 25 dollars cheaper and free shipping and no tax. Bait and switch !! read more

Terrible customer service and install. Local installer/salesman arrived after a 3 month wait for outdoor DCS built in grill remove and replace with bad attitude and no prior home inspection for DCS built in grill on my existing outdoor kitchen island masonry. He installed the grill when he should have advised me to hire a mason instead and it doesn't fit, nor does the grill cover and he won't refund anything. $400 down the drain, and the unit is super heavy to lift off . I'll have to hire a mason to fix the island masonry and tile work to repair this substandard installation. Installer is lazy, didn't do his homework by coming in person for install quote, and doesn't care. read more

If you live outside Sedona I would not recommend this place. Owner refused to service anything outside of Sedona. Further, he was rude and abrupt on the phone. He won't be getting any of my business ever again! . read more

My wife and I bought a beautiful home in Sedona 9 years ago, which we used around half the time. But for a year now, we've been full time residents. Living in Sedona is a privilege, and it's also been a privilege to be served for all these years by Red Rock Fireplace and BBQ. The owner, Harold, provides exceptional personal service and is thoroughly knowledgeable about -- you guessed it! -- fireplaces and barbecues. We have three high end, remote control gas fireplaces that also act as powerful room heaters. Harold maintains those for us very expertly and inexpensively. And around six months ago, I bought my first Big Green Egg kamoda style grill from Harold, and we couldn't be more thrilled with it. Harold personally delivered and installed the BGE, gave me excellent advice on getting started with it, and we now use the Egg at least twice each week, in all weather! It is absolutely the best grill and smoker you could ever own. If you want great service, and very fair pricing on excellent products, go see Harold at Red Rock Fireplace! Michael Dubrow read more

I work with Red Rock Fireplace and BBQ all the time as an interior designer. They have always been very efficient and have solved many problems for me. I highly recommend them. They're very kind and service oriented. read more

They installed fireplace for us 2 years ago. It is very poor installed. The electric wires are messy up under the fireplace and there is a noise sound when we turn the fireplace on. We called or stopped by at the shop many times insisting that we are afraid to use the fireplace as we afraid that the wires might get too hot and burn our home. His response was to get electrician to deal with it. We just gave up and never used the fireplace. However in our mind still think that they did not know what they doing. Finally, lately we called the brand company and ask for another authorized dealer near us. We called the one from Flagstaff, they scheduled for us the next day. He came and worked on the old messy wires and completed the work. How lucky and happy we are now to be able to use the fireplace. Terrible experience with Sedona Fireplace. read more