After a weekend of extra family, our toilets were not draining AT ALL. Called Bryan first thing on…read moreMonday morning, and even though he was swamped, he was able to get a tech out the same day since we couldn't use our toilets at all. He called me back several times to give me updates as to when the tech would arrive. Jerry also called to give me updates, and then came to unplug our drain line (roots). Problem solved! He stayed and snaked the lines several times until he was satisfied. I found both guys to be very personable, ethical, and reasonable. I can't thank them enough for saving the day!

******BUYER BEWARE****** Was in a pinch. Due to miscommunication, the septic inspection wasn't…read moreordered previously and we were nearing our closing date. Needed a septic inspection on a rush. Never heard of Bryan or Small Beginnings but was in a pickle and reached out to see if they could help me and my clients out. Bryan (owner?) seemed nice enough on the phone and said he could make it happen, which I was very grateful for. He said he'd charge a $250 fee to get me "to the front of the line" so we could close on time. No issue there, totally understood the extra fee and appreciated that he was willing to help us in a pinch. That's about where anything positive with Small Beginnings ended. Bryan did the inspection. He provided the report. We should have been good to go from there. Unfortunately, the report was full of confusing data that caused everything to come to a screeching halt!!! For starters, he marked "Operational" on the report, not "Operational With Concerns". Normally this is great news. The problem with this, though, is that he then proceeded to hand write in multiple concerns about the system on the report. What?!!! He marked that the system was "watertight", but then he proceeded to write in two different places on the report that there were leaks. What??!! As you can imagine, this confused everyone who read his report, including the buyer of the home. We sent the report to the company that installed the unit (it was only a year old!) and they were equally confused by Bryan's report. They deal with septic tanks for a living! THEY were confused. Due to the lack of clarity on the report, the buyer would not close until the repairs were addressed. The problem was, nobody knew what repairs actually needed to be made. The closing date was pushed back (making the $250 we paid to rush things a total waste of money). My client reached out to the installer and he confirmed that he would go out and address the issue. He told her that it wasn't really an issue and that it was operating exactly the way it should be operating, and that Bryan was incorrect in the way he drafted his report, but he would go out and confirm no issues existed. There would not be a charge for this. Bryan then told my client that he would take care of the repairs, which she was grateful for. Her thought was that clearly Bryan was the only person who understood what repairs supposedly needed to be made, so having him address them made sense. He did not disclose that he would be charging anything more to do this. Had he been transparent and done so, she would have promptly told him that she would just have the installer go out at no cost. He didn't even go on site, just made some calls and had one of his guys go out. After closing, my client noticed that Bryan had charged an ADDITIONAL $250 to make these so-called "repairs". When I reached out to him about it and asked why it was not disclosed, he called my client and gave her a hard time and talked about how he "moved mountains" for us to get the inspection done, blah, blah, blah. He would not refund the excess $250. So to recap: Bryan says he can get it done so we can close on time and charges me $250 to do so. Bryan writes a terrible report that is confusing even to a seasoned septic company owner, which causes us to miss our closing date. Bryan then proceeds to price gouge and take advantage of the situation by charging my client an ADDITIONAL $250 to go out and fix the mess that his lack of communication and professionalism caused in the first place. And when this was presented to him and a request for a $250 refund was made (I'd argue a $500 refund was justified given that he failed to get it done in time to close as promised), he gave me an attitude and refused. Bottom line, this guy has ZERO integrity and I would NOT do business with him! We were grateful that Bryan was willing to "move mountains" to help us get this thing closed in time, I understood and had no issue with paying him an extra $250 due to the rush. What I DO have a problem with is a business that fails in the way they deliver what was paid for, that failure causes delays and additional issues, and then that same business isn't humble enough to acknowledge that they caused the issue and then has the audacity to CHARGE AN ADDITIONAL FEE to clean up the mess their lack of attention to detail caused in the first place! SERIOUSLY? This was the first and DEFINITELY THE LAST TIME I will be using the services of Small Beginnings. Given that non-approved extra fees were added that were not disclosed up front, and the terrible attitude that Bryan displayed when his lack of professionalism and integrity was called out, I'd caution anyone looking for septic services to think twice before using this company. If not for being in a rush, I would have done more research about Small Beginnings. Based on feedback I've received from others in my industry about SB since, I realize I was doomed the minute Bryan answered my call!

DO NOT RECOMMEND. Daylan missed a damp area of "black mold" on the baseboards of the kitchen which…read moreI discovered on the final buyer walk through. He missed the evidence of ongoing water damage which is why I hired him in the first place! Now I have thousands of dollars $$ needed in restoration work after escrow closed with no recourse from the seller. Way better choices and options. Hiring him is not worth the risk you'll be taking. I appealed to Daylan to work with me on his poor home inspection and at least offer me a "50 percent $300 refund" on my $600 inspection. He REFUSED and had no regrets and felt zero responsibility about his failures to discover existing costly repairs! Not customer oriented. Has no problem resolution skills and shows no effort to correct mistakes!

We just had the inspection for the house we are buying in Sedona and really liked the…read moreprofessionalism of Brad, our inspector. He came with a mask which we appreciated very much given the current situation. After completing the inspection, He took the time to show us the location of areas of concern. Since we are not familiar with AZ code and building requirements, we had some questions which he answered and he gave us good recommendations. His report was very detailed and had good quality pictures for every area. We also appreciated the pre inspection text msg reminders as well as post inspection text message. Great job Brad !

We recently had our home inspected by Bill during the sale process, as the buyer selected him for…read morethe inspection. As a seller, the inspection phase can be stressful, there's always concern about uncovering issues you may not be aware of. That said, Bill was an absolute professional. He took the time to answer both my husband's and my questions throughout the process, even though we weren't his direct clients. That level of care really stood out. His report was incredibly detailed, clear, and informative, which made the entire experience much smoother. We'll be purchasing our retirement home soon in Bullhead City, and we're hopeful we'll find someone as knowledgeable and thorough as Bill for our inspection. Thank you again, Bill!

Bill was great to work with. He was very helpful and informative about radon testing/mitigation. He…read morewalked me through best options for mitigation and the research around radon.

I reached out to Daniel when we were considering a purchase of a house in Prescott that had some…read morepotential water damage. I sent him the report the inspector gave us and he was able to talk through the mold level results with me. He spent over 30 minutes on the phone with me two different times and is very knowledgable at interpreting lab data. He went above and beyond in making me feel comfortable about this home and sharing his expert opinion and didn't even charge me anything for the time he spent on the phone! Hopefully I don't need his services again but if I do I feel fully confidant Daniel would get the job done correctly and efficiently! He is very professional and was a huge blessing!

Very responsive, decisive, professional, efficient, knowledgeable and communicative! We felt very…read moreconfident in their work and ability.

Great Store, focus on not just water but health. Awesome…read morewater system, never had water so good. I feel so much better, I can't drink any other water now, the difference is very noticable. Great atmosphere, beautiful store in the Pine Ridge Market Place in Prescott, Az. Great Value, high quality and fast service. Highly recommend this store and owners..

I am beyond disappointed with H2O Water & Health Solutions. My family spent $12,652 on a water…read moretreatment system because we believed we were investing in a quality product that would last for years. Instead, the system failed after only 8 months. What makes this even more upsetting is that the person who sold us the system represented herself as an authorized dealer, but I later learned she was not authorized. Since then, we've been met with poor communication, a lack of accountability, and no real effort to make this situation right. No one should spend $12,652 on a water system only to have it fail in less than a year and then struggle to get help. We trusted this company, and we feel completely let down. I would strongly urge anyone considering doing business with H2O Water & Health Solutions to verify who is authorized to sell their products, read the warranty carefully, and get every promise in writing before signing anything. Based on my experience, I cannot recommend this company.

We've done a lot of business with Pump Tech over the years. 3 years ago they installs pressure…read moretanks (3) along with some repairs. Today we called them to let them know that all three tanks failed and we have no water. We had another company on site that verified the failure. He told me that they would be under warranty so when I spoke with their office, I was told no one could get out here until next Thursday, 7 days from now. I have NO water and that was their response. We have horses and animal to care for. Then I was informed that even if the tanks are under warranty, they still charge for trip and installation. Horrible customer service. The well company that was on site said "if I had installed these, and they failed, I would never charge to do it again". Needless to say, this is another reason we choose to not ever use these guys again.

On July 4th my well was not workng. I called and left message, and i got a call back within 5…read moreminutes. The man from this company asked questions and walked my through many troubleshooting techniques. WIth one trouble shooting techniques, the well came back on. Thank you

It is very difficult to know what direction to go when you suspect there is mold at your property…read more I am so happy I found Aaron and Pure Maintenance AZ. I had them out earlier this year to treat my home and Aaron was just a great guy to work with. He is so responsive, really cares about what he is doing, for his customers, and is truly honest in his work. We found some additional issues at our home recently and have been experiencing symptoms which left us feeling like we needed Aaron back out. I called him and explained our situation, he came out The Next Day! Re-treated our home and ran additional tests. I would not hesitate to work with Aaron again in the future.

Jerri is the best. Honest , reliable and hard working. It's great to see this technology taking…read moreoff. They came right out, showed empathy then we did a treatment. House is clean and smells great.