I have always had great service here. They always make an effort to greet customers who enter…read morewarmly and the check out process is always quick and efficient. The selection here is great too, my mom and I usually come out here with a few pairs to choose between from or we just get them all. The prices here are fair and if you are part of their rewards program, you definitely get some great deals or coupons on top of their already lower prices. The store is organized well too! You can find things you need easily from clearance shoes or items, accessories, socks, and other goodies! The store seems to be clean and well-maintained. They play great shopping music to listen to while you browse. Definitely glad we have a DSW close by as there aren't too many stores in Washington.

Boring selection. Rude counter service. Received an online…read moreorder. Shoes were filthy when I took them from the box-obviously worn. When I told the counter girl it made me not want to shop at DSW she said, snottily, you don't have to. Eventually went on to say it's not their fault. Would have been appropriate for her to at least say she hopes my next experience is better. Manager was not interested in my complaint about her.

I don't know which web site quoted several negative reviews, but I had had a positive in-store…read morevisit once before without making a purchase. This time I am looking forward to the same over-the-top service I experienced yesterday when we narrowed my choices to those I plan to make in a few days when my size arrives. Then I may even order a different color with assurance of the best fit I have had in years.

They measured my feet wrong to a smaller size i should be wearing a bigger size. Tried to return…read morethe shoes for a refund they said no because i wore them do not shop there.

Visited Famous Footwear in Commons Mall, Federal Way, for some kids' shoes. I showed up early and…read morefound the outside entrance closed, which added a small inconvenience. Not sure if they open it later in the day. Inside, the selection was good, with plenty of sale options. Service was present, but nothing stood out. It was just standard help when needed. Got what I came for without much hassle. A functional, no-frills shopping stop. Efficient: No First-Time Friendliness: No Would I Return: No JY review

I came into the establishment to pick out a pair of shoes I was not greeted or spoken to until…read moreapproximately 15 minutes of being within the store and it was a real quick do you need help and then left when I was looking at croc gems the lady sounded really aggressive when I was looking at the $20 Croc Tims almost as if I couldn't afford it

What a great experience here with Elle. I've been trying to find a comfortable shoe for me for a…read morewhile as I've had some ankle pain with certain shoes as I've ramped up my fitness routine. I finally decided to head to this business after seeing they scan your foot as part of the process. I am so happy to have gone here! They scanned my feet and also studied the way I walked. I was helped by Elle who was kind and professional. She recommended a 3D foot insole as well that would be specific to the data found on the scan. All in all 10/10 experience and I'm hoping the insole helps with the issues I've been having as I have ramped up my fitness routine. It's great that they have a 30 day return policy just in case it doesn't work out (but fingers crossed!). As far as cost, the shoe seems pretty standard at about 150$. The 3D printed insole is about 120$. Overall, I am very hopeful that this will work due to all the data they gathered. Fingers crossed!

This store is excellent. I am not a runner, I have RA and went to get some shoes. About 2 weeks…read morelater, my ortho said these shoes are perfect- innersoles and all. The gal who fitted me did an excellent job even though I am not an athlete, I am not super young, and was in unbearable pain. If you are hesitant- go here, they respectfully assess your feet and gait using a step technology then fit you with what works. I will never go to another store, this is the place. My feet require surgery with screws and all and a year later I am walking comfortably (never thought I would say that!). Spend the little extra on custom insoles- it is SO worth it.

Dick's Sporting Goods in Federal Way is one of the best spots to shop for soccer supplies, camping…read morechairs, and work out gear. They also are incredibly generous and supportive to local youth soccer teams and clubs. They donated 400 balls to Norpoint Soccer Club as well as to their annual fundraiser. Dick's Sporting Good's really gives back to the local community and are a business to support. We come here every season to get new gear for our daughter to use while she plays soccer. The staff here are also really nice, well trained, and very helpful.

The retail staff here is always super nice. I found them To…read morebe always helpful. The store is clean and well organized. Most of the time if I am able to find the item online they price match with the online price.

I like this store very much. This store is BIG! You can spend a long time browsing for shoes. The…read morestaff is extremely helpful. Occasionally I need to return unworn shoes purchased from Skechers on line. The staff is friendly and helpful. There is never a problem. If you have not tried Skechers recently, you should try the Cozy Fit style which is comfortable and an excellent value too. Many are washable.

Skechers Auburn (Outlet) store has a good selection of colors, sizes, and styles, and great value…read moreprice (compared to so many other "comfortable" shoe brands). But speaking to an important element of Sketchers worth talking about: Sketchers generally hires kind and helpful people who are polite and have common sense. This is one of the big reasons I've kept shopping Sketchers so many years, and faithfully use my Sketcher's rewards account. Employees really do matter. They climb ladders, and order shoes that are not in stock for shipping to people's homes. They are shoe heroes for helping me find comfy shoes for my aching feet. Yesterday afternoon, two employees at the Outlet Collection in Auburn kindly helped me after a bungled return at a sister store in Federal Way. Worthy of noting: the Federal Way incident was the first of its kind in all the years I've been shopping Sketchers stores I cannot say enough good things about Auburn's Outlet Collection store employees, and Sketchers rewards account and receipts that come to my phone.

Ivy was so helpful, she took her time getting us fitted and great options. Very knowledgeable and…read morehelpful!

I know of this store existence since I've moved to Bonney Lake. I guess the main reason why I…read moredidn't check it out then is because I obviously haven't ran long-distance in over 3 years, and I just didn't think I'd need a pair of expensive shoes. Anyway, I happened to read a post from my community Group on Facebook about "a progressive sale event" happening through Presidents' Day weekend. I decided to check it out. It's a specialized shoe store, so this isn't DICK'S Sporting Goods Store. The sales associates will actually greet you and assist you if you need to fit any of their shoes. Don't get me wrong... if you're an avid runner and / or need great walking shoes, you should just open up your wallet in order to protect your feet and to feel good while exercising, you know? Let's just say I've gotten heck great deals on the merchandise. I've purchased a pair of Brooks Ghost Running shoes for 40% off, and other running gears for 50-65% off. It's A DEAL! I'm coming back there today in order to get couple more stuff before they'd end their sales event.

Was interested in a pair of shoes that had some wear and were still $200, I asked if they would be…read moreable to provide a discount due to the noticeable scuffs. The manager on duty said they never do that. When I provided examples I personally had experienced in that same store with leadership being able to mark down items for instance when there is a rip in clothing, missing button, etc. it was like the gentleman didn't believe me. When I asked if we could speak with a leader he genuinely wouldn't call anyone or try to communicate with anyone on my behalf. Definitely was my representative of the customer service Nordstrom is known for.

Much has improved since my last visit 3 years ago. Today I planned on walking through to get to…read moreanother store which I did but not before buying a couple of items from NR. The store was clean, organized, and the cashier was very nice. Will definitely shop here again.

Don't waste your time and gas to get here like I did.... They went out of business .... There's…read moreonly Famous footwear, Champs, and other shoes stores here left.

I called to check in on a shoe. When talking to the guy on the phone, he was not friendly what so…read moreever. And when we were done with the call, he doesn't even say you're welcome or bye when I said thank you. He just hangs up. Poor customer service!

My first visit was over a year ago and since then, I continue to go back. I'm not sure how she…read morespells her name but Unique was not only professional but she was helpful, knowledgeable and had a pleasant personality! Her expertise was very helpful in the women's AND men's shoes. Also, with the back wall products that helped out my Birkenstock leather tennis shoe purchase for my sister and insoles for my son. Thank you Unique for making my shopping experience pleasant and giving me knowledge of shoes I probably wouldn't purchase if you didn't share your knowledge of the total shoe. (Your warm personality and expertise keeps me coming back)! If you ever get a bad review, it's because THAT PERSON was having a bad day and took you down with it. Keep smiling, sharing your knowledge and expertise. ALWAYS a nice visit just coming inside to see what new products OR sale items are in stock!!! Oh, my last visit there was a Nancy there that helped me. (Nancy, if you are still there smile sometimes and make the customer feel welcome)! You seemed to be holding back when we were talking. Maybe it was because I didn't purchase anything, I just had questions about shoes. One more thing. I absolutely LOVE those laces I purchased...definable will be back for more colors. I do not like to tie my shoes and those were great!!! Thank you Gentry shoe store staff!!!

Haven't purchased my shoes here yet, but did put a pair on hold…read more Definitely 5 stars for the customer service. Both associates were very kind and helpful. Even if I don't purchase this pair of shoes here, I'll be going back here in the future and recommending them to others!