I have been a dsw customer for years! That being said, I have seen the decline in quality. I used…read moreto be able to purchase leather and top quality shoes for a decent price. I purchased designer products as well. Now, well there is so much plastic and 2nd quality items I can no longer buy online. I have to go into the store check the items quality, stitching, materials and try on several pairs if it will fit since sizes do not mean the sizing anymore. Such variations is a bit frustrating. Especially since prices are not great discounts anymore. Sometimes running to Tory Burch outlet is a better deal than the plastic knock offs K&k in dsw. But for a fix I can grab a berk or a cork Jessica in a pinch. Love ya, just wishing for the old days or getting 5-10 shoes delivered & they all fit

I went in to return an expensive package of Adidas socks that were not comfortable and did not fit…read morebased on the size chart. The package was opened as I had tried one on, but I never wore them. They told me I could not return them as the package had been opened, so after I left I checked their policy online, and you can in fact return open packages of socks, as long as they do not show signs of wear and you have the original opened packaging. So I went right back in and returned them.

I came to this store hoping to find a quality shoe that could support long hours at work. Mission…read moreaccomplished! They have a nice selection of shoes from sneakers, to sandals, all the way to orthotics. They have a large range of sizes and measured my feet to ensure I had the right size. The shoes are pricey, but you get what you pay for. Trust me, it's worth it! Spend the money! The service unfortunately left something to be desired. It took a long time to even be greeted by the salesperson. When the gentlemen did help, there was a major difference in how I was serviced versus the previous client. I felt like my presence was annoying despite knowing exactly what I wanted. When you plan on spending $200 on shoes, service matters. The overall goal was accomplished, I received a quality shoe. I can't say I left with the warm and fuzzies, but maybe it was an off day.

We stopped by to try on some shoes. The service was great and the salesman was knowledgeable about…read morewho was best suited for any foot situation. Several pair we had interest in were not available in the size we needed. We were able to get a pair of HARTJES BREEZE 2 ROMERs.

Great store. Great prices. I need to come here more often. A lot of clearance and my new hiking…read moreshoes were under $70.

While out and about in Manassas today - I encountered the Famous Footwear store in Parkridge…read moreCenter. Rolling the dice, I went in hoping I might find something that fit me. After finding several pairs of shoes I was interested in - I saw there were none out on the shelves in my size - so I asked for help. A young man came over to help me - I told him which three pairs I was interested in - 11.5 Wide. So he says to me: 10.5 Wide - right? No. I reiterate I want 11.5 Wide. He goes in the back and comes out with a pair in 10.5 Wide for one style, and 11.5 Wide in another. No - please - listen to me! I'm not sure what this kid's problem was, but he tells me no more shoes in that size. I try on the one that he did bring out in 11.5 Wide - Bingo! They fit and are comfortable! So I find another pair I want them to check on - this time I am not interacting with Einstein, I find a pleasant young lady named Kelly to help me. She checks - and no - nothing is available. So she then rings me up. Not sure if I would go back here unless the selection in sizes gets better.

Although I've spent hours on the DSW website to get an idea of what I'm looking for and to…read moreunderstand the price ranges, I still feel quite overwhelmed at a DSW store. Great selection, but man it can be a lot! Typically I walk in, go through all the rows and come out with nothing. Or I spend a lot of time on the website and purchase nothing. But I had gift cards to burn and it was the end of the year with 50% already reduced items. And I needed shoes! I actually did really well. I went for comfort this time and purchased two pairs of Clark's and another comfy Euro dress shoe. Service was really good. The salespeople working and tidying up, each asked if I was finding everything ok, or they told me about the 50% off clearance sale. Nice store, organized, and the people working there actually spoke to their customers! I will return.

Tremendous service! I had two recent on-line purchases that were refunded to me at the register. No…read moreissue, no problem. And I had another pair to exchange from almost a year ago and the manager came over and handled the transaction. No issue, no problem. She also gave me an extra 15% off coupon to use for an in-store purchase. I've already bought (3) new pair since the return. All fit great with no need of return. I love the rewards program, the birthday dollars, the free shipping, the clearance items, the ease of use with the on-line app, the sizes and colors, the prompt service, etc. But I keep coming back because I know they'll always work with me when I make a purchase and change my mind. Thanks! David Q

Kellie provided exceptional service finding me a comfortable walking shoe and accessorized this…read morewith some seamless socks to keep my feet nice and comfortable when I'm on my feet for long periods or walking. Her pleasant personality made shopping for clothes (which I normally hate) a very pleasant experience. Thanks, Kellie!

Stopped in to look for some new sneakers. I wanted to continue with the line of New Balance…read moresneakers that I've been wearing - as they offer them in 2E sizes (double wide). I had forgotten if I was wearing an 11.5 or some something else. The associate was able to quickly check my purchase history and verify my shoe size - which was cool! I bought a new pair of New Balance Fresh Foam X 860 v14 sneakers in black. They fit and feel great! Service was good! Paid with Apple Pay! #TheRunningStore

Good and nice shoes beautiful, expensive and cool sneakers. I got Jordan four lightning from their…read morei like to Paid 400.

From the owner: Buy - Sell - Trade Authencity Check…read more Shoes & Apparel We Bring Trades To Lower Price!!

Love this store, great customer service! I really appreciate the store manager Constance. Employees…read moreare very helpful, so many recommendations.

I rather go here because they have always had something ive wanted the employees want to help you…read moreout and make you happy and the prices and shoe variety are awsome !!!

Went to PRSR to pick up some shoes for our son. The color combination was out at our usual store at…read moreOne Loudoun, but South Riding had them, we paid for them at One Loudoun and picked them up at SR. Had never been to the South Riding store before and they were busy when we entered. Went to look around and while we were doing so, in different parts of the store both my son and I were offered help. I met Ansel the store manager, who went above and beyond. I had on my older Clifton 9's. I shared with him my concerns over the Clifton 11 vs other Hoka models. Ansel explained the differences to me and while others would walk away, Ansel asked me my size and brought out three different models for me to try on. Ansel as well as the other clerks were super kind and polite. I appreciate their time and help, and look forward to shopping with them again!

Outstanding customer service from Caterina and Cathy! They are both so personable and…read moreknowledgeable. I went into the store with a pair of work shoes that were causing me feet and knee pain. After analyzing my feet, both walking and running, Caterina found the perfect insoles for the shoes that would help to provide a pain free experience. Thank you so much!

Checkout lines are always really long and the ventilation inside is poor. If you have trouble with…read moreallergies and asthma, you may want to really consider shopping at a different location. I was there to return a Nordstrom item and it took me well over 30+ minutes waiting in line. That was on a weekday afternoon too that wasn't during the holiday season. Can't say I love it. The rest of the store has ok selection of items. It has the lighting of Ross and the atmosphere too. Couldn't find anything I wanted to exchange my item with.

I haven't been to this location in years. Associates were found easily and friendly to help. I…read morewasn't sure why with all the women's and mens stuff, the ONLY mens item that was in the womens area was the cologne. The associates didn't understand that either, but not a big deal. They talked to into favorites and what was popular because I was purchasing a gift. Otherwise, very easy to find things and find associates to help.