My husband, daughter, and son went to the Potomac Mills location on 8/9/24, and let me tell you…read moresomething, the staff was AMAZING, AMAZING, AMAZING!! We were greeted when we talked into the store and asked if we needed any help, you know the normal customer service stuff. But as we looked around I noticed I heard EVERY customer being greeted and the sales being explained in a friendly voice and with a smile. We left 3 other shoe stores in that mall because of horrible customer service. And let me tell it's hard to walk out of a store when school is about to start and your kid finally finds the shoes they have been looking for but you have to leave and explain how some things are unacceptable. I am so glad we went into this store, it was the first time for us. The store was clean, everything was marked, and it was a good sale on items too. We walked out with 4 pairs of shoes and one pair that was ordered. The only two name I got were Mariah (manager) and Zeke an associate. There was one other young man that was also great but I didn't get his name. Because of the excellent service they provided, they have gained return customers and I will certainly be telling others.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

Our daughter had a pair of boots with decorations on it and the heal separated. They fit us in…read morequickly and the boots look like new again! We also like the wonderful selection of great quality shoes.

I paid $100 to have speed hooks installed on both of my competition boots, including an additional…read more$20 for priority service. I was told the work would be completed in a few days. When I picked them up, most of the speed hooks were not installed securely -- they turned in place when tested. I returned the next time the shop was open to have the issue corrected, but the hooks still were not properly secured. I was informed that they could not be installed any better. Unfortunately, this left the boots unsuitable for their intended competition use. My remaining options are to have another cobbler repair the issue, return the boots to the manufacturer for correction, or retire them altogether, as the experience has diminished their sentimental value. I am disappointed with the workmanship and the lack of resolution after paying for priority service. I expected better quality and customer care given the total cost. I am considering filing a formal complaint with the Better Business Bureau so this matter can be properly reviewed.

Great selection of clothing and shoes. We were warmly welcomed by the staff. They educated us on…read morethe different types of shoes, running, walking, lifestyle, etc, We tried on several pairs, and found a very comfortable pair at a great sale price. We will definitely return.

Went to NB outlet store and was greeted by and helped by a very nice young man…read more He new the stock and found the 608 crosstrainers I was looking for. I wish more stores had employees like him.

That bitch Asia is unhelpful and useless. Deserves to get fired. She needa to go. All the other…read moreemployees were nice. helped me pick out what i needed. Unlike Asia, not an employee. She's in the back on her phone with airpods on telling the other employees to take it off infront of me while she has hers on. Overall I likes the other employees and the store. I had fun in there and wish to come back as long as Asia isn't there.

I'm typically not a label whore. But about a year ago I bought a pair of Clarks from the DSW…read moreclearance rack and I LOVED them. So much that I wore them out FAST. Like most guys, I'll wear my shoes until they are falling apart. And like most wives, the wife strongly suggested I buy a new pair. So yesterday when we were strolling through Potomac Mills, I spotted the Clarks / Bostonian store and decided to pop in and see what I could find. And if you didn't gather from the star rating, I scored. They were doing a buy 2 get one free deal. I found a pair of shoes just like the ones I had, another pair in black, and then decided to throw in a third pair because, well, buy two get one free. DUH. And I don't mean to sound like a chic here, but I do LOVE my shoes. The store was clean, reasonably-well organized, and the check-out gal was super friendly and was telling me of all the deals I would get for signing up on their e-mail list. With the three pairs I purchased, I now have six pairs of shoes. This is definitely the most shoes I've ever owned at one time in my life.

The shoes from this brand are pretty comfy compared with others. However, they are all made in…read moreChina so people have the impression that they are junks. I wish they could take their manufacturers to somewhere else. The store is well organized and has a pleasant atmosphere. Beware of the promotion! They just marked up the price drastically then give you discount. I guess it's a marketing technique from every company that we need to check carefully before purchasing something nowadays.

Service was friendly and fast. My wife got a good deal on a pair of boots. She said the prices…read morewere competitive.

Terrible customer service!! The employees had zero awareness of who was next in line to help. In…read morehindsight, I should've been aggressive like at a swap meet for attention. Selection: well can't tell you. Waited 25 mins and no one made eye contact with me. Don't worry, I'm happy to spend my money somewhere else!!

So I've had a mix of experiences. I had previously bought sneakers multiple times and socks. I was…read moretold socks were on sale if you buy multiples but did not ring up with the sale. Dumb me I didn't notice until we got home and I had already opened some. I chalked it up to my fault. It's hard to find in person stores to try on shoes. I am in the 40+ crowd and I value good alignment and the right fit for my family. I appreciate they carry a wide variety of widths as my family all wear wides. This brings me to our last experience. My partner doesn't always love trying on shoes but I find it's the best way to get proper fitting shoes for him. We tried on a few as the new version of his current pair no longer fit so well. 2 team members went to the back at the same time. I could hear one of them very clearly say jeez thanks for taking them they're a handful laughing. I mean if you're going to talk about clients at least do it quietly. Just because I can't see you doesn't mean I can't hear you. The person getting the different shoes wasn't even asking any follow up questions about how does this feel or any follow up to help facilitate finding the right fit. I bought the damn shoes because my husband needed them and I shouldn't have. Nordstrom is far and I hate the parking but at least they value their customers. Pacers doesn't carry as many wides in stock at the location closest to us. I've never felt this way before. We won't be back.

Good customer service really nice lady helped us and it's really empty not in a bad way but overall…read more10/10 love it keep up!

Although I haven't had the opportunity to return, the manager reached out to me, apologized, and…read moreassured me this wasn't a regular occurrence. It's obvious that the manager cares about customer service and that this was a one-off. I'll be happy to update again once I have the opportunity/need to return to the store.