Unfortunately, I have to report a bad experience with Red23. They blew it twice. First, I contacted them to see when they were planning to ship, and found that it would have been Friday. Knowing that the Royal Mail would not deliver here on Saturday, I asked that they wait and ship on Monday. They pleasantly agreed. And shipped on Friday anyway. It wasn't delivered on Monday, so I called, and was put off. Asked to wait a day. I did. No delivery on Tuesday. Called again and was treated quite rudely. I was told that I had to do the followup with Royal Mail and was given the reference number of the package. On checking, I found that Royal Mail doesn't provide any info until after a package has been delivered, so there was no way I could check. I called again yesterday, was told they were busy and would call me back. They never did - and I'm now sure they didn't intend to. Today, nearly a week later, an attempt to deliver the package was made for the first time. I refused it, since it's a perishable item, and asked why delivery was so late. The postman said that it wasn't a guaranteed next-day delivery, just a signature-required delivery. I called Red23 today and was treated exceedingly rudely. I was asked why delivery hadn't been attempted sooner, as if it had been my responsibility to assure on-time delivery. I told him that I'd asked the postman why, and he told me it hadn't been guaranteed. I was treated to a tirade about how the Royal Mail has an excellent record of delivery and told that it wasn't their problem. I informed him that it most certainly was, that they had determined the method of delivery, that there hadn't been any guarantee of it, that I couldn't accept perishable goods nearly a week later, and that I wanted my money back. It was, frankly, quite stressful - a miserable experience. He snapped that he'd refund it. I'm assuming now that he will. I also checked what Royal Mail charges for deliveries. It's obvious that Red23 makes a large profit from deliveries alone. The delivery charge for a recorded package of that size and weight is £4.00. They charge £6.95, a rather significant profit. I'm quite disappointed. Had this problem happened with a different attitude on the part of Red23, I'd have understood. But the treatment I received leaves a very bad taste in my mouth. The problems of delivery do exist. That I understand. But Red23 must know the implications of each type of delivery. Guaranteeing next day delivery, at most 48-hour delivery, is absolutely necessary for that product. If they wish to take the chance of using a non-guaranteed method, then they must be willing to accept that they'll suffer some losses. Instead, they try to intimidate the customer. I don't care what the product, nothing is worth being treated like that. read more

Please avoid this company. Review update. A couple of months ago I purchased almost £100 worth of supposedly 'Raw, Organic'nuts from them. I say 'supposedly' as when they arrived there was absolutely no proof that the nuts are organic, no certification as you get on products from reputable companies. The nuts arrived in plastic zip bags (the type that can be purchased from any supermarket), and labels with the use by date written in hand. I purchased a kilo each of Macadamia, Walnut, Brazil, and Almond nuts. The Brazils and Macadamias tasted stale, and were yellowing. The Walnuts were in tiny pieces for the most part (looking as though someone with heavy boots had trampled on them); there was also a significant amount of nut dust in the bag - over 0.1 kilo (I sieved and weighed it). A few of the Almonds had green mould through them! I took photos of all of this. I made enquiries about the lack of organic certification, I was told they cannot disclose their suppliers! The bag of Walnuts had a use by date of 12/15, since I ordered them on 29/12/15 I pointed this out to the company. A member of staff from the company (who clearly had no concept of how to promote good customer relations) emailed back saying that the sell by date was an error, and that they should have written 12/16 on the label - quite frankly, it is clear to me that they could have written whatever they chose to on the label, how are we to know if it's genuine? In addition to this , I was informed that I should go to Trading Standards, and that the company had closed my account - staff there obviously need an extended course in customer relations! I've compared the nuts this company supply, with nuts from a number of supermarkets; although the supermarket nuts I've tried may not always be 'raw or organic', they without exception taste fresher, crunchier, and more flavoursome than the nasty nuts this company sell at a premium price. Don't waste your money!! read more

I'd class myself as a 'client for life' at Red23. I've been going to the shop on and off for the past 5 years or so, and their knowledge and products have genuinely changed my life. I'm an awkward customer, I have a very mainstream taste pallet, and even still, Red23 still introduces tasty products that enhance my diet and health. I've briefly browsed through some of the previous reviews about they're customer service, and I can confidently say, I've been in their office at BOTH of their premises on a regular basis, and have never ever heard them be impolite and can't have been any more accommodating from what I've seen. Red23, and goes above and beyond what any 'salesman' would ever do in terms of helping me reach my health goals. From working out tips, to changing times and patterns of what and when i eat, they seem to be constantly monitoring and keeping checks on my health and training goals. I've introduced pretty much all of my friends to their business, and they are also now regular life clients. I will continue to shop here, spend my money with them and couldn't recommend anywhere any better at all. For those of you who may be swayed by previous reviews, just give them a call, i have no doubt whatsoever they will be happy to relieve any apprehensions you may have. Red23 is not just a health store where you purchase individual specialist products, its a way of life. And it has changed mine. Thanks as always Red23 read more

If you want the finest quality health products then look no further than Red23. I get all my products at their shop in Fairlop now as it's only a short drive from where I work. I was previously a web customer and placed over 80 orders online, with each one arriving on a next day delivery at the gym I work at without fail. Being both a personal trainer and nutritionist for over 10 years, I've used many companies and suppliers to get my proteins and supplements for my clients, none of them come close to the quality of the Red23 range. They actually stock everything I need, plus loads of new products every time I shop, which saves me so much time, as I used to have to order from multiple sites. If you are looking for advice on health, nutrition or training, these guys are the best I've ever met, I've sent so many of my clients to them for specialist advice and all of them were really pleased and impressed. Bob Taylor read more

I was looking for organic cashew and macademia nuts when I stumbled upon Red23. The nuts are on promotional price. Out of curiosity, I phoned them to check whether they are expiring soon. A lady called Charlotte answered my call and informed me that they were able to get a good price and passing the discount to the customer. I found raw unpasteurised cheese in their website and fermented cod liver oil too. I placed the order at around 13:00 and phoned them again to check if the goods will be dispatched within the day as I am concerned with the cheese. A gentleman answered this time and he confirmed that they would be able to dispatch my order. Lo and behold, at 11:00 the following day, I got my order! Securely packed and the goods are very good quality. Their prices are competitive too. I will definitely recommend this company and use them again in the future. read more

I have had the worst experience with Red23 and WILL NEVER use them again. I believe my product is faulty as it is not as described on the packaging and website info. When I was dismissed by the lady on the phone I asked to speak to some one else, she said her manager would call me back . . . no call but Graham did email a short and rather curt email telling me where to go. I called him back and he was horribly aggressive and rude. Apparently I have the wrong type of water and the wrong type of blender. I am not dealing with the manufacturers of the product who have been lovely and very helpful. I would never deal with Red 23 again purely based on the experience I have had with Graham. (I didn't even get to mention the fact that my product arrived late and the packaging was insufficient and had therefore opened in transit) read more

Awful customer service. (I notice this has been pointed out in other reviews, so I am not alone). Extremely rude, unhelpful, dismissive and take no responsibility for goods not in acceptable order or respect that you are a customer. Also, fail to tell you after checkout or when goods are dispatched / received if an order is no longer available yet showing on their website and you have purchased. Take their time responding to query by email. Beware of phoning them as the 'sales' person will act dumb and unknowledgable and pass you on to 'customer services'; a man who will be rude and verbally nasty. They don't care who you are and will even say to you 'I don't even know who you are'!! There are many other smaller companies providing the same products and will provide a far superior service and cost a lot less too. read more

Great Products, very poor customer service. I've ordered a number of products from red23.co.uk and usually they are on time. I have had a bad experience with them recently though, I ordered some RAW milk when it was instock, shortly after I made my purchase the site said it was out of stock. I then wait a whole month until the end of October when they say they will have it back in stock, its now 3 weeks into November and still no raw milk and they are ignoring my emails requesting a refund. It's ashame because I was going to order some other stuff from them if they had refunded me instead they have completely lost my respect and business. I don't know why they bother if they are going to be this rude to customers, I even purchased £200 worth of stuff before and yet they won't even refund 20 quid read more

I use them solely for the reason that they have some products that you can't get anywhere else in the uk. Customer service is a joke, delivery is a joke and prices are too. They have even delivered to an address I hadn't lived at for 2 years somehow and apparently that was my fault. I also waited for things to be delivered that were out of stock but they never told me that they were until I called a week later. No email and no apology. They are very overpriced....if the products are available else where in the uk I can guaruntee it'll be cheaper...it's such as shame as they have a great range and the concept is brilliant. c'mon Red23 if you weren't so flipping arrogant about what you do I would be happy to use you a lot more! read more

I've made several orders with Red23 and each time left me saying this will be my last. All of my orders took over one week to arrive, were poorly packaged and I never received one apology from them; only a lazy email from Graham stating the delay and only in response to my query. My final order with them never arrived. Two weeks after placing it, there was no sign of delivery so I emailed them with no response, another two weeks later I sent a second email requesting a refund (very politely) again with no response. Finally after five weeks I let them know I planned to open a Paypal dispute and got the refund with no apology or explanation. read more

I have been using Red23 for years, I have always found Graham and Charlotte very helpful and the products they do are amazing. Its so nice to be able to buy something different to the norm and find products you know will benefit your health and wellbeing. Graham is always seeking new products and especially for me who has to do a gluten free sugar free diet, I find every week there are new tempting things to enable me to eat normally and not feel deprived, and supplements too. The service is second to none and I would recommend them to anyone, Keep up the good work. read more

I've been a customer of Red23 for over 9 years, fantastic products, incredible company. I originally went to Red23 for a nutritional consultation in 2003 to try and lose weight after failing with so many diets. I not only achieved my target weight in under 2 months, but also cured my IBS which I'd suffered with since my early teens. I couldn't be more impressed and rely on Red23 for all my supplements, snack foods and coconut water which I couldn't live without! I've sent nearly everyone I know to Red23 and we all love the place, well done Red23! read more

I've been using Red23 for a couple of years first because until recently they were the only place in the country where you could get fermented cod liver oil, and more recently because of the 'light energised solutions' range which are completely excellent, and which I got because of their recommendation. They are always friendly and helpful and things ordered usually turn up the very next day. They are one of a very few go-to businesses for health food products, and are essential to me at the moment. read more

I am really happy to have found Red23. Last year I had been looking for fermented cod liver oil and just couldn't find it a couple of days ago I looked again and there it was on the red23.co.uk website. I'm very happy! Looking further into the site I can see many products which are very good and prices seem good too! I shall be ordering again especially because ordering was a very enjoyable and easy process. Customer service was brilliant; informative and very friendly. Thank you Red23! read more

I have just been on the phone to Graham. Unbelievably rude and dismissive talked over me most of the time. Hard to imagine a worse person to have representing a company over the phone. As per the review above, they have no respect for you as a customer. My complaint was over the fact that the ingredients in the product delivered were not as advertised on their website. He argued around this fact and claimed that I was unreasonable to object to this. Please avoid Red23 at all costs. read more

I searched the Net for an online retailer who I could call and and ask for some advice on Sun Warrior products and Tiana Virigin Coconut oil. I came across Red23 and spoke to a gentleman called Graham, who was not only friendly, informative about products but also offered best value for money options. My order from Red23 as delivered within 2days. I found that Product choice, information, Price, Sales Service and delivered at Red23 was Excellent! Ms. S. Patel read more

Recomended by BED, I decided to try this site out, with a certain fear of course because I live in Portugal. I must say that the order was processed very quickly and arrived in normal time (about a week wich is normal for Portugal). It was great to find this site because it had more reduced prices compared to other sites. Red23 has also a wide range of products wich are very difficult to find. In summary, i recomend this site for overseas. read more

Purchased Zsweet Natural Sweetener for my father who is diabetic from http://www.red23.co.uk yesterday, as they currently have a 30% discount on the product. My order arrived in the post this morning in time to use on my fathers breakfast and with his tea. He absolutely loved it and couldn't tell that it wasn't sugar, I'm so happy as I've tried loads of other sweeteners which he didn't like. read more

I love Red23! they have so many fantastic products and all of my favourite brands!! I visited the Red23 shop a few weeks ago and met the staff, they are all so passionate about the products and were really friendly and let me try lots of samples of their new products. It's so good to find a company who not only sell special products but also live the lifestyle! Well done Red23!!! read more