Massive place with specialized pieces of equipment for a better auto body repair experience. My father was a mechanic and used these guys for collision repairs. I have toured the facility and impressed by the how modern, clean and organized the many areas are. All insurances I had to deal with are willing to use them. They will even give me a cash dicount. read more

I brought my vehicle to them 26 days ago to repair minor rear quarter panel/ wheel damage. By far the worst experience ever! Huge lack of communication with parts vendors(I personally validated) . No sense of urgency at all! Lead times were all over the place. 3 different completions dates given. When I was finally given the call 22 days later that it was done. I went to pick up. I inspected the work... opened back door to notice they broke a trim piece, tried to glue it back, never mentioned this to me... HUGE integrity issue there! Again excuses were made , I told them to call me when it's fixed, beyond frustrated at this point. I get a call from insurance company the next day to ask me how the vehicle is... the insurance company called to validate completion, Redfields said that the customer took possession of the vehicle and everything is fine. OBVIOUSLY not true! There is a huge lack of processes that are not being adhered to. No inspection process to ensure the vehicle is done. Not a single time was I ever apologized to by ANYONE for taking so long or for lying to me. Will never use Redfields again! Nor will any of my friends or family or network of insurance companies I work with. Beware! I suggest Sapaugh! They are by far more professional! read more

After someone hit my car, their insurance sent me to Redfield for an estimate. When I brought it, the estimator offered a free detail (a $150 value). On that alone I was sold! The next day they called to inform me of any other damage they found on my car. They touched up the paint where it was chipping and even popped an unrelated dent out for me and gave me a bottle of touch up paint! They truly went above and beyond in every way! Any person I spoke to was very kind and courteous and the repair was FAST! Thank you Redfield for being FANTASTIC! read more

Pushed the blame from one employee to another, while I was without my vehicle twice as long as they said. Not all worked finished.

On behalf of my husband and to warn consumers!! "When my truck was wrecked in late May it sat at their shop over a month Before they could even privde an estimate; which maxed my rental through my insurance! After a couple calls to them they said that particular guy was fired because of how long it sat and the Mgr was taking it over persoanlly. Well.. I pick it up 2-1/2 month's lateer just to find several issues that were most definitely not there prior to the wreck, some minor, a few major, I had to take it back for another 3 weeks. I get it back and they damaged my door panel and my engine light was on along with an odd noise in the front end. They kept it another 2 weeks. When I got it back the passenger side wheel was so loose it was about to fall off, i ciuld barely drive it back to them and of course damaged my wheel. Engine light is still on and they won't pay to fix it. Parts Mgr mentioned a slight antifreeze leak was caught after driving it to their mechanics, A-1 to get the front end aligned, well didn't notice the radiator was busted and let it get hot. Now my engine lights on and they won't back it even though all these problems are a result of oversights, laziness, or just plain ignorance on their part, now I am stuck with over $700 in rental fees, over a week in time missed at work, and still have to pay someone else to fix it right. Talked to the owner today and he seems to think I'm trying to get something for free. My truck was in great shape before this damn wreck. I just want it done right! No shortcutting half assed shit!!! F--- Redfields and go F yourself Greg Redfield!!!! Would not recommend them to do shit!" read more

I needed repairs for body damage and to check the engine light that had come on during the accident. I dropped off my perfectly running car on a Monday and it was finished on the next Tuesday. Timing was perfect! It was completed earlier than expected. I was told they had flushed all my fluids and it was being detailed and would be ready to pick up. Unfortunately that day, forty minutes later, I noticed a my car was wanting do die at an idle and would shake when I was slowing down. There was also a knocking in my engine. I called Redfield and they told me they sprayed something in my engine to get it to start from under the hood without a key and that the engine can sometimes suck this and other debris inside and I should drive it for a while and see what happens. They talked to my other half also and said the exact same thing. I drove it 20 minutes home, ran in the grocery store, and when I came out the check engine light was back on. I had it taken in on Wednesday after I got it the day before and was told it wasn't their problem, and I would have to pay another center to diagnose it and see if it was accident related. I was told they test drove it and found nothing wrong with it. I asked which fluids they flushed and was then told they never had, and was also told that nothing was sprayed on my engine to get it to start and that they were sure they never told two of us that at two separate times, by the same person. They then suggested it was driven some more, and made it about a mile down the road where it overheated and died. It is now towed and in their parking lot and they are refusing to help. My insurance company is sending an investigator to check the situation out as the car ran perfectly before. Wondering if it was taken for a joy ride, or what fluids may be missing from my car since I was told they were flushed but now no one has knowledge of that. I was told no one said that to either of us and that would make us both either liars or hard of hearing, which we are neither. I chose them because of their reputation, but that has now been tarnished. read more