I've been calling on Redlands Taxi for several years now, often needing a ride from downtown to my house or vice versa.. I do want to start by saying that the driver who wears the Dodgers hat is awesome and I have nothing against him. He's always been very professional. The other driver though, named Zack, also the owner's son, is a complete jerk and you should not get in a car with him. My friend and I needed a ride from a bar downtown, called Redlands Taxi and got a call from Zack when he was out front. In his words "hurry up, I'm out front." So we walked to the front, trying to finish our beers before we got to the entrance. He gets out of his car, looks us up and down and says, "Oh, you're who I'm picking up? Take your time finishing those drinks girls." Ok, slightly creepy, but we were thankful we didn't have to chug a half a beer each. So we get in the cab, and my friend says she's greatful that he could pick us up so quickly. Zack makes some comment about sorry sweetie, but I'm more in to blondes, and stares at me in the front seat. I didn't hear this, but she repeated it back to me later. She was appalled, of course, who says that!? Anyways, dropped her off at her car at a nearby restaurant and proceeded to drive back to my house. I was about to be let off at my front door when I got a text from a few other friends asking me to meet them downtown for another drink... I repeated this text to Zack and asked if he had any other pick-ups or was he able to take me back downtown.. He said, "You know what, I will drive you there and pick you up whenever you're ready, no charge, it's a slow night so I really don't mind." Me, in my naivete, or perhaps slightly drunk state, thought, oh, how nice of him. So he drops me off at a bar downtown, I stay for maybe an hour and then call him when my friends are ready to leave. I told my friends that he was picking me up and they obviously thought something was amiss. Not sure why they didn't just offer to drive me, but told me they would follow me anyways to make sure I got home safe. So I get picked up by Zack (who had given me his personal number so I wouldn't have to go through the call service and be charged, also shady) and we pull up to my house. He turns off the engine as I get out of the car. As I'm putting my keys in the door, I realize he is behind me!!! WTF!!! So my friends come running around the corner to my front door and start flipping out on him, as do I! He makes up some bs about how I told him it would be cool for him to come back to my place! Are you f***ing kidding me. Not gonna say I have the best taste in men, but an obese balding cab driver isn't really my cup of tea, just sayin. So my friends continue to yell at him and tell me to go inside. They start threatening to call the cops. It wasn't until my friend actually started dialing 911 that he said fuck it and got back in his car and peeled out. Seriously grateful that my friends followed me back this night. Oh, and another thing, Zack drives in an UNMARKED car with no meter. Shady, shady. Avoid at all costs, especially if he says there is none. read more

My elderly friend called and taken to the home of a friend who was ill. He gave him given him double fare requesting he returned several hours later to return him back to his home. The driver never showed never answered the phone. Did something untoward occurred to the driver? My elderly friend is concerned and I am upset. Sadly the ill friend had to get dressed to give him a ride back home. So not a service. read more

Took over an hour to arrive! Then, the driver was very rude anyways! Not recommended.

One word ... Rude! First thing he said to us when we got in the cab was "you guys are impatient" when he was 30 minutes late. Will never choose this company ever and definitely do not recommend them! Waste of money. If I could give NEGATIVE STARS I would. read more

I was pulling into a parking lot to to business, and this cab was parked in the way. I honked but he didn't move. I parked and got out and he almost ran me over. He never picked up anyone so I don't know what he was doing just parked. This is one rude driver, he thinks he can do what ever he wants and never mind everyone else. what an A hole.everyone else is going to wait while I finish my business, yea what a great attitude,"me,me,me" read more

Embarrassing. Recommended by the Ayers Hotel. Said he would be there in 10-15. He knew I was going to a wedding. He specifically asked that I not get in another cab if one gets there first. Explained I would never do that. he also made an incredibly inappropriate comment to me on the phone. 30 minutes later and he won't pick up the phone. Missed the wedding ceremony. I would strongly recommend not depending on this taxi driver. He ruined my night. Don't let him ruin yours. Also the Ayers hotel advised me this is not the first time this has happened and advised that they will no longer use him. Rider beware! read more

Horrible fucking taxi! Rude driver, horrible experience. Don't every use this company.

Zach gave me a ride to the Airport on May 22. I was a little skeptical, he showed up in a plain car, kinda wondered if he was legit. But he took credit cards and I had to catch a flight. Th whole experience was excellent. Zach was super nice, the service was great. And when we got to the airport he returned half my tip. "Too much sir" I didn't have change. I'll be calling them the next time I'm in town- $60.00 for an Airport run is very reasonable. Highly recommended. read more

The worst taxi service I have ever used!!! The taxi driver was rude and disrespectful. I can't believe how bad the service was, I will never use them again. read more

I called after getting a flat tire and needing a ride from the tire depot. Zach the cab driver showed up a lot sooner than he originally said. It wasn't one of those awkward silent cab rides. After arrival he even took a few bucks of the fare. Will use this service again and would recommend it. read more

Seems like this company needs a bit of help with a positive review. I was attending a conference in Redlands this past week and needed a ride to the Ontario airport at 4AM. I had called a few other companies in the area and was simply told it was either too early, or that their morning person was unable to work this particular morning. I scheduled my pickup with Zack Sr. on the phone the night before. He does have an eastern European accent and I had him repeat a few things, however, reading a few other comments on here, it seems people just need a little patience. He did ask if he could come 10 minute earlier than I requested, as he had a pick-up scheduled later on, following my drop off. He knows Redlands like the back of his hand, so don't dilly-dally and just say exactly where you want to be picked up (in my case, it was a very specific dorm building on the University campus). The next morning, he arrived right as scheduled. He was very friendly and I helped him out a bit by lifting my overly heavy bags into the back of the van. During the course of the drive, we chatted almost the entire time. He immigrated from the former Yugoslavia a few decades ago and had settled in Redlands. In fact, he had lived for a short time in Kent, Washington, right down the street from the high school where I used to teach many students. I told him of my plans for travel to Croatia later on this summer and he told me a couple of places to check out in both Rijeka and Dubrovnik. Overall, it was a very east drive and considering how early it was in the morning, I was pleasantly surprised! Usually 4AM cab rides are the "leave me alone, I'm sleeping" type of ride. I understand many of the previous comments are potentially directed at the younger half of the business, but as far as I experienced, Zack Sr. was pleasant and prompt and I have no complaints, other than my own fault of booking a 6AM flight. read more

Great service. Fast. Also left my wallet in one of their cars and they returned it with all it's contents. Thanks guys!

Horrible service. IF they show up they are hours late. Use Uber they are do much more dependable.

Safe, reliable and friendly local cab company. Students get a 10% discount which is nice and they'll pick you up right at your door. There pricing is also very fair for a cab company. Highly recommended, would use again. read more

The person answering the phone wont even listen to a customer talking. No manners at all. He only wants you to listen to him like him asking how much money you got, where to pick up. He cannot even answer a simple question like how much they charge? I wont be dealing with these people. Never ! If there is lesser than the 1 star then thats the one Im gonna rate them. They dont deserve any star at all ! read more

We requested a taxi for us to go from our house to downtown Redlands, a drive that is less than five miles away. Why take a taxi you make ask? Of course we all wanted to have a good time without having the hassle of choosing someone to be our designated driver so we made the decision to take a taxi instead. What happened? We ended up waiting over an hour over what they had told us, OUTSIDE in the cold (probably about 40 degrees at the time). When they finally did come, they were about four houses down the street while we were waving down the taxi because it was so cold. When we got in the cab, what did they say? They told us that we were very impatient and that we should just calm down. Calm down? Ok, yes, we'll calm down while we're waiting in the freezing cold because we had the courtesy to stand by the street so that they didn't have to come down the driveway to come get us, while they had the audacity to tell us that we were impatient! I also forgot to mention that during the entire drive, the driver was continuously using his cellphone without a handsfree device - talk about passenger endangerment. Their website claims "...safe, reliable ON TIME Taxicab and Transportation services," um, right. They also do not display any information regarding your fare as there is no meter or signs indicated their rates in the car so you can never know how much you're going to be charged. Also, the driver's taxicab permit was not displayed, which is a requirement for San Bernardino County. Now that I think about it, we could have gotten in a car that just had a sticker slapped on the side of it and have been kidnapped and been taken to Mexico or something. NEVER USE THIS TAXI SERVICE EVER! Just to top it all off, we called to complain about their service; their response? Call a different taxi service. We will, thank you. Putanginang buto! Our S.O.B. driver's name was Steven, just in case anyone is wondering. read more

My daughter is a student at University of Redlands. I needed to find transportation for her to/from the Ontario Airport to come home for Thanksgiving but the shuttle services wanted $$$ and to pick her up 3 hours before her flight! Ridiculous. I called Redlands Taxi and spoke with Zack. He was TERRIFIC! He offered a flat rate student discount to the airport, picked her up at a descent time before her flight, texted her when he arrived so she wouldn't have to wait outside in the dark by herself, and then texted me once he dropped her off at the airport! Redlands Taxi is the BEST. He knows the U or R campus very well and picked her up in her dorm parking lot, he was communicative, priced great, professional, reassuring (to me and my daughter) and I was totally at ease knowing she was getting to/from campus safely and on time. I highly recommend Redlands Taxi! read more

This was the best taxi experience I've had. In reading other reviews, I think the poor reviews are probably all about the owner's son. I had absolutely no problems with the owner who was my driver. I used them twice during my trip. Once to the airport and once locally. Both times I was charged a fair rate. (In fact the flat rate from hotel to the airport was $10 cheaper than my initial trip from the airport to the hote!) The service was on time, both interior and exterior of the van was clean and nice, and I had very pleasant conversations with the driver. I never felt he was driving dangerously or felt offended by what he said. read more

I cannot believe how incredibly rude these guys were! Do NOT use them! I called at 7 pm on New Year's Eve and asked what he thought the likelihood of picking us up in Loma Linda between 9-9:30 would be. He acted annoyed, and said to call back 30-45 minutes before we were ready. I understand, it's New Year's, and I'm sure he was being bombarded (shocking, considering how poorly they run their business). So at 9 pm, I called back. I had to call several times to get through, so perhaps that annoyed him. I was as polite as good be, and said that we'd be ready between 9:30-9:45, would that work for him? He proceeded to go off on how demanding and ridiculous I was being, mumbled some things I couldn't understand, and then asked for my address. I gave half of it to him before he abruptly cut me off, yelling something about it being too far. Too far? From Redlands? Uh, ok. I guess you're not in the business of making MONEY. Not to mention I told him that in the first phone call. Then he hung up on me. I couldn't believe how incredibly rude he was, plus I didn't bother to arrange for another cab because I was counting on him! Good for you if you had a good experience with this guy, you're one of the few. I, however, will walk my drunk a** home from Redlands before I ever call this guy again. read more

Horrible. I was working at local restaurant and an elderly couple's car had broken down on the freeway, so I called this service to get them a ride from my phone. The idiot Zack Jr must have been calling my phone and texting my phone letting me know he was here instead of coming inside to get the couple (they weren't waiting outside because it was super windy and cold). He comes inside all upset almost yelling at them telling them that he's been outside waiting. It's not like his car is even labeled so they couldn't tell if it was him or not. Then another customer asked if I could get him a taxi so I called and asked for another taxi. They never came. I got Zack's personal number from when he mistakenly texted me and asked him like where is this guy's taxi?? He sent me this rude text saying he's been up since 4am and will be going to bed. Oh. Okay. Sorry for trying to endorse your business. Sleep tight Redlands Taxi. read more