honest trustworthy automotive shop in that I've been to and this one has my business from here on…read moreout.

If I could give this place a half star, I probably wouldn't. Being as though 1 star is the lowest,…read moreI will just have to give that. This is by far the most, RACIST, OVERPRICED, SCAM AUTOMOTIVE SHOP IN ALL OF DELAWARE. The service center manager is by far the most ignorant employee I've ever encountered. I had an extremely disappointing and unsafe experience here. I brought my vehicle in for an exhaust and sensor installation service. The shop removed my original catalytic converters, but then claimed the replacement parts would not fit and refused to complete the job. Despite the work being left completely unfinished and my car being returned to me disassembled with the exhaust disconnected, they still demanded full payment on top of an additional $175 which bought the total to over $800.00 just to put the old converter back in. Not to mention, this same shop initially quoted me $500.00 for the job. When I dropped the car off, they called me about 25 mins later saying that after they inspected the car, they have to charge another $175 which bought the total to $675, that I AGREED TO PAY. Then about a hour later, they called me again saying that the parts do not fit. Of course I acknowledged and thanked the mechanic for his work and showing me how the converters were incorrect which I acknowledged. This same mechanic told me that they charge $160.50 for labor PER HR, they took my converter off within 90mins, even if they charged for labor, let's say another 2 hrs, how is that even remotely close to $800.00. This same mechanic is the one that told me, he broke off one of my bolts and how it's going to cost more to put the old converter back in, which is NOT MY FAULT AND I SHOULD NOT BE RESPONSIBLE AFTER YOU JUST CHARGED AN ADDITIONAL $175 ALREADY. When I raised concerns, the management was unprofessional, hostile, and escalated the situation. Then when I asked the shop manager why was he rude and charging me for an incomplete job, he responds, IT DOESN'T MATTER, IM THE SHOP MANAGER. What in the actual F*** is that suppose to mean Mr. Joseph F Frassico, the shop manager. So you can just charge people whatever you feel like because you have their car in your possession and because you are the shop manager. I posted a video of him saying this. Driving a car with a completely disconnected exhaust system is a major safety and fire hazard. I strongly advise getting any repair quotes and agreements in writing and looking elsewhere for reliable service and trustworthy service. YOU HAVE BEEN WARNED, DO NOT GO. The shop should be called, STOP-HELL-NO!!!!!! I posted a couple photos of the D***Heads who claim to be in charge and provided the worse customer service imaginable. YOU HAVE BEEN WARNED

Very friendly and welcoming staff! Extremely helpful and…read morenice. They were able to squeeze me in as a walk-in for a minor issue. They even serve delicious food on Fridays at no cost!

I am pleased to recommend Malik as one of the best mechanics I have ever dealt with. His integrity…read moreand trustworthiness are unquestionable. There is no doubt that I would recommend going there.

Great experience! Picked up new wheels from Tire Rack right up the street and had Just Tires…read moreinstall them. Staff was great at accommodating the special circumstances (non OEM sized tire and aftermarket wheels). Tires were perfectly mounted, balanced and new TPMS sensors programmed correctly. Care was also taken not to scuff up the new wheels during install which was highly appreciated! Prices were reasonable considering the amount of labor that went into the job performed. Will gladly do business with again!

had an appointment scheduled at 8am to install 2 front tires. 3 hour wait. completely unacceptable…read morefor an appointment scheduled well over a week in advance.

Yep, yep, yep Is the start of Greg's day,…read moreBy lunch he's saying bring it back & we will make it right! Now you want to take your car to a mechanic that you have to bring your car back multiple times to have them fix what they fixed? Your paying for the work, this shop isn't a trade school where they don't charge you! DONT BE COND BY A CON! They charge & do what they want and if they don't wear you down with you keep bring car back to have them HOPEFULLY FIX IT CORRECTLY THIS TIME, Greg then just refuses to address the problem! Meineke & Midas Same company different names Called corporate & per corporate franchises is hold to no standards nor does corporate private shops either. Remember Names are names, the day where a name meant something is no longer and it's about the almighty dollar and how they can get the most out of your pocket!

Excellent service both up front and from the technicians. Had a tire issue that was solved very…read morequickly and with a good attitude. Very much worth the time and value. Would recommend and would come back again.

DJ saved my life! My job! My business!! He's really an angel life saver!…read more I was traveling for a work trip in Newcastle, DE, where my GMC Yukon XL decided it would never close the trunk gate! It's stuck opened and I can't go back to northern VA with it opened. I called so many shops at 9 a.m. , and none of them would accept to take me ! They were all busy , nobody had the parts, and nobody accepted my exceptional solution to remove the part and close it manually till I go back to VA and order the part! ... wait! Except for DJ !! Super honest, nice guy who understood my horrible situation , showed sympathy, and accepted to help me! Also, he charged me a very, very reasonable fee while he could've taken advantage of me, especially since I told him how everyone else denied me service ! DJ is a hero ! Honest hero! Not just a mechanic! Congrats to New Castle,DE, for having him!

Our car belt broke while on the way down to Florida and decided to stop here. They were extremely…read morehelpful, kind, and honest. They were busy but prioritized getting our car done same day since we were just passing through. Would go here for all our car needs if we lived here!

I had a great buying experience with Greg at Carman Ford. I reached out regarding a car that was…read morelisted on their website to see if it was available and someone got back to me within minutes. From the moment we walked through the door everyone was very kind, easy to work with, accommodating, and got the deal done in a timely manner. I typically hate the car buying experience, but Greg and his team made it smooth and easy. Thank you!

I brought my Ford Escape to Carman Ford because I had a nail in my tire. After looking at it, they…read moretold me the tire was irreparable and needed to be replaced. They also recommended all 4 new tires. cool! I explained to Jevon at the front desk that I have a tire-specific extended warranty through Assurant that covers repair or replacement when a tire cannot be repaired. Instead of contacting Assurant to verify my coverage, Jevon told me they only cover "things with fluids in them, like engines." I told him that was incorrect because I specifically purchased tire coverage. When I asked if anyone had actually called Assurant, I was initially told his admin had called. After I questioned that, the explanation changed and I was told that the mechanic just "knows what they cover and don't cover." At that point, I was frustrated and asked for my vehicle back. While waiting for my car, I CALLED ASSURANT MYSELF. They confirmed that YES, my warranty covers tire replacement when the tire is determined to be irreparable, exactly what Carman Ford had just told me about my tire. When Jevon came outside, I told him I had just spoken with Assurant and confirmed the replacement was covered. His response was, "Oh, well do you want me to go back and tell the mechanic?" Why should the CUSTOMER have to call the warranty company, verify the coverage, and then educate the dealership about it? What made the experience even more concerning was that while speaking with Jevon, I noticed a strong smell of alcohol coming from him. I asked him if he had been drinking that morning. He said no, that he drank the night before, and then asked me, "Why, do I smell?" I told him yes, he smelled like alcohol. He responded that he would go get a mint and apologized. I'm only stating exactly what I personally observed and what was said to me. The entire experience was frustrating, unprofessional, and completely avoidable. Had I trusted the information I was given and paid for the tire myself, I could have paid out of pocket for something my warranty covers. I brought my Ford Escape to a Ford dealership because I expected professional service and for my warranty coverage to at least be VERIFIED before I was told it wasn't covered. Extremely disappointing experience.