The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my…read more$4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service.

I hired the Pool Shack to turn my diving pool into a play pool and cover all of my concrete and…read morepool decking with travertine. They were the most expensive company that quoted out of 4 companies but I wasn't as concerned with price as I was quality and the timeliness of the project. I called Joe, one of the owners to go over the quote to understand the timeline of the project so I could make a decision on which contractor to choose. I asked Joe how long I could expect the project to take. He told me 5 days for the pool and 7-10 days for the travertine. I asked if there would be a gap between the two projects and he said not more than 3 days. I accepted with the expectation that they set that the project should be done in about 2 1/2 weeks. At 2 1/2 weeks my pool was still torn apart! I called Joe to discuss the situation and he blamed it on my husband that the pool was taking so long because he ordered a customer pool remodel, I reminded Joe that was what the bid was for and the bid was provided to me before he discussed the timeline and that the scope of work never changed so this was not my husbands that he couldn't blame it on my husband. He then went to blaming his subcontractors and that it was their fault because they weren't doing the job quick enough. Speaking of subcontractors - yeah, these guys never showed up when they were supposed, ever. It happened during the entire project, we would be told they would be out the next morning at 7, I would lock my dogs up and then be lucky if someone showed up at 3 pm if at all. The contractors would always say sorry, they were in Scottsdale or Cave Creek. I live in Glendale. I felt the entire time like their clients in the Scottsdale zipcodes were prioritized over us in Glendale. Once the pool was "done" I use this term losely because the pool is still not done 2 months later. The travertine contractors came out. Holy mess! They didn't protect anything I own and cut all of the travertine with a dry saw and then used a blower to blow it all over my yard, in my pool and in my neighbors yards. They didn't cover my thousands of dollars worth of outdoor furniture, didn't protect my artificial grass, didn't protect my gravel, in fact they dumped their waste buckets in my gravel and destroyed it. They delivered the wrong color travertine and tried to blame it on me. Seriously, I paid you as the contractor to deliver on what I purchased, it is not my fault that you ordered 7 pallets of the wrong color, didn't inspect your job and let your tile guy (who wasn't supposed to lay tile that day) start on the tile. A 10x10 section that they started by my backdoor had to be taken up and redone with the right color. They left the open pit of sand at my backdoor for over a week without covering it so my 3 dogs had no choice but to walk through sand to go in and out all day tracking sand all over my house. The owner had the audacity to say he'd done me a favor my not charging me to take up the wrong color becuse "I let his contractor put the wrong color down" Ummmm......if I wanted to GC this job myself I would have, and it would have been done right. On the initial visit the owner Joe told us that the travertine overlay was a thin vineer that wouldn't raise the concrete level more than 3/4 of an inch. This was very important to me because I did not want the level of my concrete raised 2-3 inches, this would leave an ugly exposed edge all around my patios and pool and would mean I would have to raise everything in my yard to match that level The travertine tiles themselves measure 1 ¼ inches thick, so ¾ is IMPOSSIBLE. I met with Rob and discussed this with him and he offered to put a tile edge around the 2-3" gap to give me at least a clean looking edge that I wouldn't see mortar oozing out. When it came time to deliver on that compromise and make up for the lie - THEY CHARGED ME AN ADDITIONAL 900.00! I was mortified and felt like I didn't have a choice, otherwise, I was going to look at this horrible 2-3" mortar gap all over my remodeled backyard that I just paid them almost $30,000.00 to do. I told him I would pay it but that I would be an incredibly unhappy client, he proceeded to charge me. I thought it was over, I was wrong. The mess they left - took my husband and me, 23 hours to clean up and pressure wash. the pool level dropped 3" over night. Oh my gosh! The owner Rob comes out to locate the leak and charges us 100.00 to locate. Says it is our pool skimmer MIP fitting. I pay 250.00 to dig it up and dry as a bone, Discovered that when their contractor moved the light they didn't use conduit to run the wire - I can't make this up - they used a SPLICED GARDEN HOSE AND RED DUCT TAPE instead of conduit so my pool has been leaking through there. They refuse to give me the pool I paid for and I have had to resort to the ROC and filing a lawsuit and/or insurance claim

The first Coverstar pool cover I purchased was excellent, lasting ten years. The second cover was…read morea disappointment, lasting four years before the vinyl cover material failed. Coverstar guarantees workmanship, not materials. The difference from the first cover and second cover was a change in the material used which at the time was represented at the as an upgrade. This was not my experience. The new material was thinner and less durable. Now, the sales rep said that the second cover failed because it has been really hot with no rain in Arizona. And, if I wanted the cover to last, leave the pool uncovered. Come on!

After years of frustration with 'the other' pool cover company here in Arizona, I reached out to…read moreCoverstar. From the first phone call with the office, I could immediately tell I was working with the kind of company I want to be partnering with - honest, straight forward, and reliable. The crew just left my house, and for the first time in 18 months... my cover is working flawlessly! Not only does Coverstar have a new customer, but they also have an advocate for their service!

They are currently my pool cleaners and have been unable to complete a pump filter repair in the…read morelast 5 weeks. I reached out multiple times and was promised it would be repaired in the next few days but I am still without a pool to use. It also doesn't help that a pool cleaner has been coming out weekly just for chemicals (pump doesn't work) and they are still charging me. Please note that after the first repair, the pool was worse as the oring was left out. Since that time it has been nothing but trouble. Plenty of other pool services out there to go to and I would recommend you use them.

Horrible customer service. Non responsive. Chose to fire us as a client after damaging our pool…read more(5k+ damage to coping and tile) instead of working to remediate. Offered ~$100 in incentive to make good on thousands in damage. DO NOT HIRE

Install new tile on the water line and jacuzzi seat looks fantastic. The install was quick the crew…read morewas cautious working up against and on the cool deck. The repainting of the pool looked great it has a Mediterranean deep blue look to it. I have received many compliments from family and golfers from the tee box on the entire project. Now for the bad. Issues with the paint weren't addressed immediately as I requested. It took months for business to agree to make the necessary repairs due to disputing the charge. Once they agreed I have to wait until fall to have the pool steps, jacuzzi entirely repainted and hopefully nothing else pops up. Regardless who you use get apples to apples bids and everything you request along with their warranty in writing.

We loved working with Bernie. He undersold himself and delivered big! Not only did he come in with…read morea MUCH shorter timeline than competitors, his price was very reasonable. He was a direct referral from good friends of ours where we saw first hand the quality and care he provided! We are recommending him to everyone we know!

We have a 19000 gallon pool and we tried to get this pool clear. Had Cory and Brett come out and…read morelook at this and they diagnosed the issue right away. I thought it was going to be a singular issue and it turns out it was a few things that had been neglected since we purchased the house. They are super honest and will guide you through the process and letting you make the decision on how you would like to handle the problem. They constantly check back and visited several times to make sure things were going according to plan. They are relentless in making sure the end result met your expectations. It's very rare that you come across honest trades people but I would recommend them to anyone.

Cory & Brett and their team are experienced pros, but even better, tell you the truth like a close…read morefriend would. No BS, no selling. They talk to you like a doctor - asking questions to understand what you really have going on. They diagnosed our problem that caused ongoing algae problems this summer, and quickly did some repair and maintenance, including replacing the sand in our filter, and emptying, cleaning and refilling the pool. Gave me some great advice, as well. Great work, great guys, knowledgeable and fair price. We have an older (1977) 30K gallon pool with side spa, with two pumps, a bubbler and gas heat. Northeast Scottsdale.

We had a great experience with Prado! They provided our Pebbletec finish…read more They were professional, hardworking, and paid attention to the details. The finish looks beautiful, and we're very happy with how our pool turned out. Thank you for a job well done!

I called for a quote, spoke with Betsy, she is fantastic. That unfortunately is where it ended,…read morethey came out & had no interest in doing my pool remodel. I do have a vision of what I want, when I explained what I would like to achieve & what is his opinion of the project, he was very dismissive. I understand what I am asking is a large project, I am not married to the exact vision & asked for input about how we can get there. My idea is not traditional & challenging, but not unattainable. This company is looking for the cookie cutter quick turn around for the most money, they have no interest in delivering a product or something close to a custom idea for a customer.

Alpa Pools is amazing!…read more They remodeled my entire back yard including a cooking area with refrigerator, a fire pit, all new decking with a turf perimeter and a new 36,000 gallon pool! We had them contacted to do our pool care. They kept the pool clean and equipment working beautifully. When we asked about our old pool falling apart they gave us options... repair, or replace! I designed a pool and had a designer turn it into a car cam design and I ran the project myself including getting permits and contracting the shotcrete! It is magical and has made our backyard into a paradise!

Artisan quality work!!! Alfredo was caring and responsible addressing a specific issue I had with a…read morewaterfall feature on my pool. His team, like craftspersons laying down tile for some fancy Roman villa, individually cleaned and placed tiles to fix a feature another contractor screwed up. I can not recommend them more for any pool work you need performed. It took a couple of months for schedules to work out, but it was well worth the wait. GREAT JOB

This company and the owner are extremely unprofessional. Since hiring them I've had nothing but…read morecontrol continuous errors, incompetent installations, poor service, and costly mistakes. The simple replacement of a GCFI outlet was impossible for them to do. They also installed a pool light that was cracked and then refused to provide me an invoice , stating i was sold a spa light and not a pool light. They also couldn't even figure out how to activate my in floor cleaning system and had no idea how to use my iaqualink remote system. Do not hire them if you want a professional who understands complex service requests. The owner Rick even had the audacity to message me in a condescending way for bothering him for an invoice because of a holiday in order to get my flawed Pool light fixed under warranty. do not hire them. Period. Disaster and completely unprofessional company. if you are in the Phoenix area contact Las Glorias pool service. Amazingly talented, fair, and unbelievably responsive and caring. They know what they are doing hands down! even a provider and trusted installer of all Jandy products and service. good luck!

I have never had a Cloudy water pool in my Life. This company through a chemical that has left my…read morepool in worse shape then when founded. Also broke my bench pool. $140 per month service is better used on $140 worth of Meth. At least you know the Meth will work. Not happy.