We had a great experience with Prado! They provided our Pebbletec finish…read more They were professional, hardworking, and paid attention to the details. The finish looks beautiful, and we're very happy with how our pool turned out. Thank you for a job well done!

I called for a quote, spoke with Betsy, she is fantastic. That unfortunately is where it ended,…read morethey came out & had no interest in doing my pool remodel. I do have a vision of what I want, when I explained what I would like to achieve & what is his opinion of the project, he was very dismissive. I understand what I am asking is a large project, I am not married to the exact vision & asked for input about how we can get there. My idea is not traditional & challenging, but not unattainable. This company is looking for the cookie cutter quick turn around for the most money, they have no interest in delivering a product or something close to a custom idea for a customer.

I had house in chandler Kyle had just stated working on 2 weeks ago…read more They had made progress, transparent in communication, even sent out tech on Saturday Cannot wait to see pool in good and mint condition So far highly recommended Evan

I had an appointment with Radiance Pools today at 9:00. They were a no show with no call. Very…read moreDisappointing!

The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my…read more$4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service.

I hired the Pool Shack to turn my diving pool into a play pool and cover all of my concrete and…read morepool decking with travertine. They were the most expensive company that quoted out of 4 companies but I wasn't as concerned with price as I was quality and the timeliness of the project. I called Joe, one of the owners to go over the quote to understand the timeline of the project so I could make a decision on which contractor to choose. I asked Joe how long I could expect the project to take. He told me 5 days for the pool and 7-10 days for the travertine. I asked if there would be a gap between the two projects and he said not more than 3 days. I accepted with the expectation that they set that the project should be done in about 2 1/2 weeks. At 2 1/2 weeks my pool was still torn apart! I called Joe to discuss the situation and he blamed it on my husband that the pool was taking so long because he ordered a customer pool remodel, I reminded Joe that was what the bid was for and the bid was provided to me before he discussed the timeline and that the scope of work never changed so this was not my husbands that he couldn't blame it on my husband. He then went to blaming his subcontractors and that it was their fault because they weren't doing the job quick enough. Speaking of subcontractors - yeah, these guys never showed up when they were supposed, ever. It happened during the entire project, we would be told they would be out the next morning at 7, I would lock my dogs up and then be lucky if someone showed up at 3 pm if at all. The contractors would always say sorry, they were in Scottsdale or Cave Creek. I live in Glendale. I felt the entire time like their clients in the Scottsdale zipcodes were prioritized over us in Glendale. Once the pool was "done" I use this term losely because the pool is still not done 2 months later. The travertine contractors came out. Holy mess! They didn't protect anything I own and cut all of the travertine with a dry saw and then used a blower to blow it all over my yard, in my pool and in my neighbors yards. They didn't cover my thousands of dollars worth of outdoor furniture, didn't protect my artificial grass, didn't protect my gravel, in fact they dumped their waste buckets in my gravel and destroyed it. They delivered the wrong color travertine and tried to blame it on me. Seriously, I paid you as the contractor to deliver on what I purchased, it is not my fault that you ordered 7 pallets of the wrong color, didn't inspect your job and let your tile guy (who wasn't supposed to lay tile that day) start on the tile. A 10x10 section that they started by my backdoor had to be taken up and redone with the right color. They left the open pit of sand at my backdoor for over a week without covering it so my 3 dogs had no choice but to walk through sand to go in and out all day tracking sand all over my house. The owner had the audacity to say he'd done me a favor my not charging me to take up the wrong color becuse "I let his contractor put the wrong color down" Ummmm......if I wanted to GC this job myself I would have, and it would have been done right. On the initial visit the owner Joe told us that the travertine overlay was a thin vineer that wouldn't raise the concrete level more than 3/4 of an inch. This was very important to me because I did not want the level of my concrete raised 2-3 inches, this would leave an ugly exposed edge all around my patios and pool and would mean I would have to raise everything in my yard to match that level The travertine tiles themselves measure 1 ¼ inches thick, so ¾ is IMPOSSIBLE. I met with Rob and discussed this with him and he offered to put a tile edge around the 2-3" gap to give me at least a clean looking edge that I wouldn't see mortar oozing out. When it came time to deliver on that compromise and make up for the lie - THEY CHARGED ME AN ADDITIONAL 900.00! I was mortified and felt like I didn't have a choice, otherwise, I was going to look at this horrible 2-3" mortar gap all over my remodeled backyard that I just paid them almost $30,000.00 to do. I told him I would pay it but that I would be an incredibly unhappy client, he proceeded to charge me. I thought it was over, I was wrong. The mess they left - took my husband and me, 23 hours to clean up and pressure wash. the pool level dropped 3" over night. Oh my gosh! The owner Rob comes out to locate the leak and charges us 100.00 to locate. Says it is our pool skimmer MIP fitting. I pay 250.00 to dig it up and dry as a bone, Discovered that when their contractor moved the light they didn't use conduit to run the wire - I can't make this up - they used a SPLICED GARDEN HOSE AND RED DUCT TAPE instead of conduit so my pool has been leaking through there. They refuse to give me the pool I paid for and I have had to resort to the ROC and filing a lawsuit and/or insurance claim

Fowlers has been providing weekly maintenance on our pool for a couple years now and these folks…read moreROCK, they are absolutely terrific. Today they serviced/repaired our water feature, again, they ROCK. Thank you all, your hard work and professionalism are appreciated, Happy Customers, DL

Pool turned out great. Employees were all very professional to deal with…read more Dave, the owner, which is also the project manager was very good Michael, the sales manager was also a pleasure to deal with would recommend to friends and neighbors

Jeff was extremely thorough and showed me everything I needed to know about the system.read more

After several phone calls and text message exchanges, Jeff left me high and dry today as a No Show…read morewith no explanation. Yesterday was a fiasco trying to coordinate between his personal errands, flat tires and more. Poor guy must have a terrible dark cloud following him everywhere. Best wishes to Jeff and anyone who needs his services.

Stephen with Pool Daddy did an awesome job. New pool pump, new pool cartridge filter, new pool…read morelight, two cleanings and he's planning to meet with my husband next week to go over pool maintenance upkeep. Fair prices. Great communication. Thank you for everything, Stephen!

1 Star - Poor Communication, Poor Service, Pushy Billing…read more We switched to Pool Daddy after our longtime pool guy retired and recommended them. Big mistake. No notice before showing up (even though we have a people-reactive dog and told them in advance to warn us). The tech backwashed directly into our yard, ignoring the clean-out 15 feet away, then tossed in only 3 chlorine tabs. That's it. When I called, I got a lukewarm apology and was told the same level of service we used to get would now cost double. They didn't address the algae issue we already had, so I ended up doing it myself. I cancelled after one week. Then came the multiple payment demands for that single week, before the invoice was even due. Not local (based in Flagstaff), overpriced, and unprofessional. Would not recommend.

I want to start off by saying that Michael and his wife are amazing. They are so helpful when they…read moreare taking care of your pool. They would always do an amazing job when they are doing your pool themselves. When we started with them they even allowed me to use their pump at no cost to pump the water out of the pool. So generous. However over the last year or so they have, what I believe, gotten so busy that they have had to hire new people or contract out to other pool cleaners. I think this was due to the owners amazing work ethic. However as that change happened the service and cleanliness of my pool declined. Over that time I have had to maintain my pool more than when the owners were taking care of my pool. I had to fix a mold problem myself when one of their fill ins wasn't taking care of it. I have had to also get in the pool myself and clean the drain of things that should have been taken care of. Also I assume one of the randoms that cleaned the pool messed with the valves and it wasn't working very well. I got it back to perfect now and its cleaning perfectly. Maybe my lack of communication with them led to us having to part ways due to these issues and one other, but if a company hires someone to do a job the owners were doing before make sure they are trained well and can pay attention to detail. I would highly highly recommend them to anyone if the owners will be the ones cleaning your pool. However if you can't get them to do it themselves, sadly I can't recommend them unless more training for their employees can happen.

No not hire these people! As a single woman with a large diving pool, I made The mistake of hiring…read morethem after I saw his truck drive-by with his phone number posted on the side. They make you sign a contract which I don't have a problem with and then they tell you that they want to take every single holiday off etc... Which is absolutely ridiculous because the people with pools we typically use the pool for family gatherings etc. during the warm holiday seasons. My main problem with them is that when my filter broke he acted like he didn't know what happened and then told me that I needed to hire someone else to fix it! Leaving me on my own and even more money to spend! . The next two service treatments they left lots of dirt and grid in the pool and didn't even take the time to fish out the debris in the shallow end! Very lazy in my opinion Even after I asked him to remedy the dirty leaves at the bottom of the pool since I was paying them $115 per month! So I went and head and told him that I no longer need his services. When I hired my new pool guy he was very certain that these guys broke my manifold and gasket for my filter he said it had to of been someone pushing it down really hard. So that just goes to show that they're not honest and they do not take care of their clients! Run don't walk away from these people! From now on I'm only getting word of mouth referrals from my friends and neighbors not some phone number off of a truck that I see ! Update! After posting this Review- As you can see the owner is very Juvenile and Unprofessional! He in return attacks my character and my work- Wow! Just goes to show what a piece of crap this guy really is! Haha! Lmao

Mike was a refreshing find when trying to get someone to help repair a pebble tec issue with my…read morepool. We had a section that was cracking badly and looked very unsightly. One contractor offered a quote over the phone, but then constantly delayed scheduling me for service. Another contractor offered a quote over the phone that was almost 4 times the price of the first quote. Other contractors simply told me they couldn't help or weren't interested. Mike not only specializes in the pebble tec issues, but was considerate, reliable, and did a great job on the actual repair. His price was extremely fair and competitive. He showed up and did exactly what he promised. I would highly recommend using him for any of your service needs. I hope I don't need him again in the near future, but if I do, I won't hesitate to work with him again!

We needed the waterline tile replaced on our pool and were lucky enough to find Mike's other 5 star…read morereview after a different pool repair company tried to pull a very shady deal on us. Mike answered the phone himself and based on the the project I described he was able to give me a quote over the phone. He did tell me the quote was based on a real world inspection of the pool and no surprises I didn't tell him about. We picked a tile and Mike told me he would be at my house on October third. Mike showed up on time with two workers. Examined the pool and told me there were no surprises so his quote became firm. For the record, I was concerned because two previous bids were significantly higher and I was worried how his quote could be so much lower. I even asked him about this and he told me, "Three guys, one day labor and the amount of tile you need, this is a fair price." Mike and his two workers (one was his son, ya gotta love the family business aspect) worked all day and did a beautiful job retiling the pool. I could not give them a better review. They saved us a ton of money, showed up on time, communicated well before the project and did a high quality job on the install. A home owner could not ask for more. Steve