I called for a quote, spoke with Betsy, she is fantastic. That unfortunately is where it ended, they came out & had no interest in doing my pool remodel. I do have a vision of what I want, when I explained what I would like to achieve & what is his opinion of the project, he was very dismissive. I understand what I am asking is a large project, I am not married to the exact vision & asked for input about how we can get there. My idea is not traditional & challenging, but not unattainable. This company is looking for the cookie cutter quick turn around for the most money, they have no interest in delivering a product or something close to a custom idea for a customer. read more

We used Prado & Son's 5 1/2 years ago for installing our PebbleTec. They did a fantastic job and were very responsive in following up with a couple of issues we noticed at the time. Our PebbleTec finish is still beautiful!! read more

Just had my pool resurfaced and wanted to share my experience. I liked my meeting with their representative Cameron and went with them. Cameron was so Great to work with! ...what a learning experience.....Vanessa in the office is so smart and helpful... and Juan, again I say Thank you! To Alan who showed me how to use my pump and all the crew. Thank you all! read more

Prado & Sons Pool Plastering - Pool & Hot Tub Service Near Me - Glendale, Arizona

4 years after installation we started to see rebar rust stains due to low quality work. They will not service since they have a none transferrable warranty policy and don't do out of warranty repairs... A joke. read more

They just completed the resurfacing of my pool with beautiful PebbleSheen, tile border and a PebbleTec rolled edge. Absolutely beautiful work. On time, on budget. While I hope I do not need their services for a long time, these guys rock. Would call them for anyone's needs. Already referred them to friends needing a resurface job. Left a clean environment, and kept me posted to everything on the schedule. Five stars isn't enough for this company! read more

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I am so happy that we chose Prado and Sons to resurface our pool. They did a wonderful job. After receiving several estimates from other companies and reading dozens of reviews, Prado and Sons checked enough boxes to make the decision to go with them. As it turned out, they exceeded my expectations. From the office to the field, the crews and managers were courteous, informative, and available. From what I understand, that's not always the case in the pool resurfacing business. These folks are professionals. Thank you Prado and Sons. read more

Had our pool done with quartz it never looked good and I did call to ask about certain stains and they told me it would eventually fade. They were really quick to answer any questions and easy to communicate with before work was done. Once you call them for a concern or question they are not there for the customer. It's out of warranty blah blah blah never again I Do not recommmend them stay away!!!!!!!!!!! read more

The entire staff at Prado and Sons did an outstanding job. It was true ya team effort, from the administrative staff keeping the project moving along and there when I had questions, to the labor and supervisor staff for their hard work and professionalism. We are extremely pleased with the final product. I would not hesitate to recommend them to anyone that wants to repair, update, or install a pool. Great job and thanks to all. read more

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I would not recommend doing business with Prado & Sons. We paid for a full interior remodel, new decking, new tile, salt conversion, etc. Nearly everything they did was not up to par, and the company refuses to fix it. I think our pool looks worse than it did before. There's plaster smears on the decking and on the tile. The interior looks like it's been aged several years from discoloration and stains.... parts of the deck is chipped off... there's a footprint in the concrete from when one of the workers stepped on it before the concrete was fully cured... the handrails they installed are not level or aligned properly so it just looks wonky. I'm not even sure if the plumbing was done correctly or not, because I got a second opinion from another company and they said we should rip it out and start over... On top of this they did not install the electrical for the salt generator, so what we paid for is non functional at the moment. Seems they forgot to add the electrical into the bid and now they are wanting almost double the cost to install it. On top of this we don't have a pool light or a diving board anymore... which were removed because they said they were not up to code... so overall wish we would have never done business with them. Very sloppy work and extremely frustrating. read more

The quote came in right in the middle. I found other salesmen to be pushy - telling me what I wanted. Cam was great - not pushy and very informative. The whole process has been wonderful. Vanessa in the office has been very helpful with the scheduling. They had no problem keeping the set schedule. The tile guy was efficient and knew what he was doing - very nice job. They just did the interior (pebble tech) today, the crew that showed up worked great together, the pool looks amazing and they cleaned up after themselves. The guy mixing the mortar even cleaned the street and sidewalk before pulling away! HIGHLY recommend Prado and Sons! read more

Dennis Prado and his family are top notch !! I've had the pleasure of working with both Dennis and his son Steven for many years. They're great people in addition to being the finest pool plaster's in the Phoenix Valley. read more

People probably aren't looking too often on Yelp for pool people, but here's my review. We hired another builder to update our pool and Prado & Sons were the sub-contractors. Normally we wouldn't even know who the subs were but we had some issues with our pool. The first time around we had some blotchy white stains and small concrete pebbles that didn't mix well with the Pebble-Tec. After some serious discussions with our remodeler, Prado & Sons, and the Pebble-Tec Company based here in Scottsdale, we had a do-over. Customer service this second time around could not have been better. Lots of information, calls on time, service when they said they'd be here, and a pool that is as beautiful as can be. I wouldn't hesitate to use this company again, but I'd be pro-active about communication. Ryan - you're the best! read more

They were so courteous when their representative called. I understand everyone is backed up this time of year. He gave me some advise and information. I will contact him in the Fall. Obviously he will be my first call!8 read more

First impressions are extremely important. Since we couldnt get an appointment for a quote on the weekend, I left work early so we could meet at 4:00 at my house. 4:00 came and went, but I waited a while knowing traffic might be bad. At 4:15, I called. Cam didnt seem to know who I was when I told him my name. Then he checked his notes and remembered. He had forgotten to transfer my appointment from his notes to his schedule. I reminded him that I took off work to meet and it was a pretty big deal. No apology, he just asked if I can do it Friday morning. I reminded him that I work. He asked when is a good time for me... I said "now was a good time". I decided based on the 1st impression, this job is too important to have someone forgetting to show up, so I'm not calling back. I'm floored, because my belief is to get a job, you show your best work and make a good impression. I guess they don't believe that here. My buddy is building a pool and had Prado & Son on his list to get quotes from. I shared my first experience with him. Hope they show up for him if he calls them. read more

100% Professional! We recently had our 15,000 gallon play pool completely re-done. New tile, new filter system, new deck ... and added a waterfall. We took bids from 4 different companies and are so glad we decided on Prado and Sons. Cam came out to bid the job. His knowledge and expertise were evident. He did everything we asked and more. The bid was fair and consistent with 3 other companies. Vanessa was our restoration consultant. She kept in constant communication with scheduling and information about each step in the process. Jose led the deck crew; beautiful work! The pump system was installed without a hitch and works great. I would recommend Prado and Sons for any pool project! I'm so glad we used them. read more

While the original quote and service was pretty good trying to get them to address any warranty or quality issues after the resurfacing was difficult and they fought back on any of my concerns saying I was wrong and denying responsibility. Very disappointing as they were referred to me. I will not be referring them to others. read more

I cannot say enough great things about this company. They are thorough, competent, helpful people. I redid a pool in Sun City. I had the stucco removed and replaced it with smooth pebble, and new tile. I could not be happier. I made a few changes during the process and that never presented a problem to them. Vanessa is a great person to talk to about any questions and prices. When I called them, they came out and gave me an estimate that day, versus another pool business that wanted me to come to their office. I picked out my tiles and finish that day, had an estimate in hand. The work was finished in a very timely manner, and Vanessa kept me apprised of the time line. read more

I just had my pool redone from plaster to mini pebble (with new tile) and this company is fantastic. They always showed up on time and did exactly what they said they were going to do. I got 3 bids on the job for the exact same thing and their pricing was definitely the best. Beat the other 2 by $500 and $1000 respectively for the same thing. Because of this I was able to add a dedicated suction line and still be within budget. They did not try to up-sell me on things I didn't need/want. Their crews are very courteous and did a spectacular job cleaning up each time they did something. It was fascinating to watch them install the pebble. Thank you Prado & Sons. I look forward to enjoying my brand new pool for the rest of the summer and years to come! read more

After spending $11K on a pool remodel, we had a problem with the water-fill line they installed. I reached out to Prado & Sons to see what our options were to get it repaired. Response: too bad! They said our warranty just ran out - less than 3 months ago - and we were out of luck. They would do nothing to stand behind the work they did. Really. We just spent $1,000 on our water bill because they put in a line that should have lasted longer, but it leaked. Sure legally they owe us nothing, but they don't care about customer service. Thanks for nothing Prado. Sincerely , A dissatisfied, Navy veteran, disabled customer ! read more

We had three estimates to redo our pool and Prado came in low. One of their competitors referred to them as a "Mom and Pop outfit" and that couldn't have been farther from the case. Crews arrived every day on time, worked hard and cleaned up every day. The plaster was jackhammered out and replaced with pebblesheen, and new tiles were set. The result is a brand new pool. The whole experience was fascinating to watch and everything happened that was promised. I also called after each step to see what was next and the scheduler was always organized and knew when each crew was coming. Excellent work and very professional. Start to finish was just over two weeks. I would definitely recommend them. read more

The worst customer service i have ever been associated with ,from the rude people in the office to the sales who won't return calls I still need work done on my pool(after i paid in full) & there answer I'll have someone to come out to your house when they have someone in the neighborhood or can't you just fix it.yep can't say enough bad about this company read more

Excellent Job! This company is very professional from start to finish. We just had a our plaster pool re-done with pebble tech, the mini pebble. They always called ahead to let us know when they would be here which was great! It took 3 days of actual work. First day jack hammered old plaster, then came back and did the finish sprayed the pebble tech, then came back and acid washed it. Then we filled it up. They came back to check the water and adjust the chemicals. All in all they completed it in about a week. They are busy with other clients I am sure! We have an average size pool, and the total cost was about $4,000, which was below every other place we called for an estimate! Some estimates were close to $6,000! It is beautiful! I really appreciate how professional they all were,very neat work, fantastic price. I even got a call a week later from the office to make sure we were happy with the new pool, how nice is that? Great customer service as well. Happy in Glendale! I would highly recommend Prado and Sons! prado.sons.@yahoo.com . Check them out. read more