Lake county gas was a wonderful gas company until it was purchased by Amerigas. Since it was bought…read morecustomer service has dropped drastically and cost of fuel has gone up. Tank rentals have doubled and any service you request they will charge you a hefty fee. I suggest you look else way for your propane service. Lake County gas is not worth the headache!

This place is disgusting. "Customer service is our top priority" my [rear end]…read more I just got off the phone with "John" the "district manager" for the company. I have exactly zero respect for any (I'd say "man," but it quickly became clear that I wasn't dealing with a "man.") So I'll say "company" that conducts "business" in the manner that I have experienced this company doing. We just bought a house in Hidden Valley Lake this month. Now admittedly, there was some mix up between my husband and I regarding which of us was supposed to get a hold of the gas company. That is our fault. But it's only been a couple of weeks. (With all of the other things going on with work, purchasing a home, leasing our other home, the holidays, etc, it's been pretty hectic, but still...) Now last night, I get home from work, and my daughter hands me a paper saying that Amerigas has shut off the gas. Mind you, there was no knock at the door, NO ringing of the perfectly working doorbell. THREE people happened to be here at the time this would have happened. Money is not our issue. Organization of paperwork, maybe. But not money. I called Amerigas this morning, assuming some misunderstanding, or maybe the guy simply did not "feel" like ringing the bell. We've all had hard days. Expecting a reasonable response based on how often they print and claim on their automated messages that "Customer service is their top priority," I was SEVERELY let down. What a joke. The receptionists are not friendly. "We MAY be able to come out in a week and a half to two weeks once you fill out an application and put the order in." To reconnect the gas that is in the tank is what I was told. Ok fine, I get that this is your policy on certain things, but surely, in DECEMBER, your company has SOME sort of alternative, since your guy didn't even have the decency to RING THE DOORBELL when he came by to shut off the gas at a home we JUST purchased. When I asked to speak to a supervisor, thinking foolishly that perhaps the receptionists simply weren't "allowed" to deviate from the policy, and to inquire why the gas guy hadn't rung the doorbell, I was connected with "John." John is an awful person. I absolutely cannot believe he "has run a company" (like this!!!) for HOW long?! After speaking with others, I am NOT the only person disgusted with him and this company. John continued to say the exact same thing and when I told him the guy didn't ring the doorbell or anything, he basically called me a liar, saying "that guy has been working for me for 25 years (or however long those two have worked together) and he called and said there were two cars in the driveway (the Mercedes didn't indicate we have no problem paying you for gas and maybe it was a simple oversight?) but no one answered the door." So he basically called me and the other THREE respectable, grown individuals who WERE IN FACT HOME at the time (yes, some of us work from home!) liars, and when I attempted to tell him that clearly "his guy" was mistaken somehow, he interrupted me repeatedly. But mind you, it is NOT "okay" to interrupt JOHN, when he decides to go back into the SAME defensive, RIDICULOUS business policies that they have. When I tried to speak, because he and his awful receptionists already went over their policies and I didn't much care to hear it YET AGAIN, he quite rudely told me to not interrupt him. Several times. Un. Be. Lievable. I have a plethora of "little man syndrome" suspicions and judgments in this particular area that have obviously sprung from my disgust and frustration in dealing with such a foul company, but hey... So then I called "ER Energy". Wow! What a difference!! The receptionists were both incredibly friendly, (turns out one of them used to work for the other company but left because of the same stuff I described above! And no wonder! I can't even IMAGINE how "John" treats decent employees, after experiencing how he treats "customers!") ER Energy came right out, replaced the tank, and was delightful to deal with. Im going to go give a positive review for ER Energy now. Go there. No, I'm not being compensated in any way by writing this. I'm just THIS disgusted with "Amerigas."

Great staff, great service and very nice folks who work there. When I ask for help it is there…read more Customer service has suffered in the New World Order era - they are keeping it up. I appreciate it. They make an effort and it is noticed.

The staff at Mendo Mill are very friendly and helpful. Rubén in the lumber department helped us…read morewith some merchandise we needed. He provided great customer service like everyone else in the store. Thank you!

This is not a review regarding the U-Haul service they provide, this is just for the RV side of the…read morebusiness. I went by Brown's RV to look at a 2021 Bushwacker 17 Plus travel travel trailer (offered at just under $11k), I talk to the sale's person briefly to let him know that I was there to take a look at the trailer I called him about, he was friendly but short, probably because he was short handed. He pointed the trailer out and told me to help myself and to let him know if I have any questions. I found out later when looking at the trailer that a self tour is what they usually do at Brown's, probably because it is a small RV/U-Haul business. First, I took a look at the outside, the trailer was obviously sitting on the lot for a while because spiders webs had formed around the bottom part of the trailer, that didn't bother me too much. I notice that some of the trim was detaching from the trailer but that can be fixed. I went inside the trailer and was amazed with how rough around the edges it was for a 2021 model. # 1, this was a bunk bed model, the top bunk had been removed but I didn't mind that much because, in my opinion, they just get in the way when you have a small family like mine. I found some wall trim missing in 1 or 2 places. The seams in the corners of the shower/toilet area are separating from each other in places and I noticed that the toilet was not very clean (I found, what looked like fresh pee marks, around the rim), a matter of fact, the whole trailer needed a good cleaning on all the surfaces, I was surprised that it wasn't taken care of before I got there since the other models they had on the lot were clean (they've had this trailer for at least 2 months, so long enough to clean and maintain). I noticed that the light fixture buttons would all stick either in the on or off position (push button type), I had to tap on the lights to get the button(s) unstuck. I took a closer look at the kitchen, food particles were all over the counters and the walls surrounding the stove and sink as if someone has recently used it. I finally took a looked at the control panel to check to make sure it worked, I pushed the fresh water level button and it was showing about 1/2 full, that concerned me, why would there be fresh water in the tank of a travel trailer you are about to sell, I guess to show that the pump works? I pushed the grey tank which indicated that it was full, I checked the black tank, and that was full. That was the deal breaker for me, I am not about to clean out someone else's filth not even if they offered me a $5k discount for it. It seems, from the condition of the inside, that this trailer was most likely lived in full time (and possibly still is), not occasionally used for camping like any other travel trailer. From this experience, buyers beware, check everything no matter how long it takes before you put down your hard earned money.

From the owner: Sales of used travel trailers, 5th Wheels and other RV's, RV parts department, We rent Uhauls and…read morefill LPG tanks. Same location for 46 years.

This place is your average gas station / mini mart but the Power Market is very large with many…read moreitems to choose from. More like a small market or truck stop then a gas station market. The workers are always friendly enough and are usually fast and efficient but sometimes it gets very busy in there and there are long lines. We always stop here for snacks and drinks on the way to see family in Clear Lake. There is plenty of parking, gas pumps and it's an easy on easy off from the main road. Also what I like is it feels safe enough, I don't get harassed by beggars and the parking lot is open and well lit.

You have to wait in line sometimes due to employees either talking to much and or not at the…read moreregister and no where to be found. Also things in there are way over priced and there is barely anything ever on the shelves. I use to like going in there due to always having fresh fruit and vegetables and fridge and freezers where always stocked... And most of the time it looks bare. Then the app use to be handy for those tough days and so when they had gas points and or you could exchange your points for money in the store but they took all that away. You need to do better Power Mart.

I've been a very happy Kemgas customer for nearly 10 years, but they truly went above and beyond…read moreyesterday (the day after Thanksgiving) to rescue our holiday weekend. Our propane tank gauge read 30% full, so I was waiting to order a refill until Spring, but then on Thanksgiving Day (luckily just after we finished preparing our multi-course family feast) our propane RAN OUT -- no stove top cooking, no fireplace (our sole heating source), no hot water. I called Kemgas Friday morning, left a message with their emergency service, but since their office was closed for the holiday, I figured we were out of luck (and heat) for a few days. Imagine my surprise when, less than an hour after my message with their emergency service, I received a call from Kemgas informing me that they had a driver in my area that day who then arrived within 90 minutes to refill our tank and then took the time to help re-light our various propane fixtures. (He also diagnosed the problem with the gauge -- banged in a few times and then it correctly read zero.) It's this kind of customer service that will make me a Kemgas customer for life. Many thanks!

Called when tank was at 15% was told they needed to inspect on Wednesday and it would be filled on…read moreThursday, now Saturday and the 80 year old tenants have a home that 39f inside and rushing to grab space heaters to keep warm for the big storm that's supposed to hit tomorrow. Called service and they said just wait, they said they showed up but at 0% they didn't.

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

I have a rental property in the Sea Ranch that I bought around 5 months ago. The owner had recently…read morefilled the tank with another company. Out of habit, I forgot I needed to set up another energy account beyond PGE, so I had no propane service. Over the Christmas break, when I had my highest-ever paying renter present for a one-week stay checking in at 4 pm on a Saturday, for reasons I cannot explain I asked the housekeeper to photo the propane meter for the first time. It was at absolute zero! I called all propane sellers that service the area - there were 4 or 5. At least two said best case was a week later, others would not commit to any date until they did a site visit first some 4-5 days later. Kemgas, on the other hand, had 100 gallons in the tank within three hours of opening and my first call Monday morning, and 330 more a day later. They saved me thousands of dollars of rent I would have had to refund my guests (who could not have found another place to stay there during Christmas/New Years), and those same guests have said they plan to come back many times. Highly recommend all Sea Ranch/Gualala owners sign up for Kemgas.

I have nothing but good things to say about Kemgas. They have been so patient with me when I all…read morethem, never rude, always helpful and professional

This company got me going when the seller of our house left us with an empty tank. They were able…read moreto squeeze us in the get the new tank out here and filled up in a timely manner. Customer service has always been polite, kind, understanding, and immensely helpful. Delivery guy is great, initial setup guy was great. Everyone was great and so helpful with my first rodeo on propane. It's been just about 1 year and I'm extremely satisfied with the service.

dont use this company.i had a contract to supply propane, did not honor contract or call when we…read moreordered gas. when i called them because of no show; oh the gas is 3x the cost. i orderd 3000 gals.